...Case study: Volkswagen Alignment of IT strategy with the organization's business strategy is a fundamental principle advocated for over a decade (Luftman 2000). From 1930s the first Volkswagen automobiles was designed to 2008, Volkswagen had become one of the biggest vehicle industries in the world and experienced both the sales peak and “Valley of Despair”. It has developed its pattern to face the upcoming difficulties. But according to the article, there were still some issues need to be resolved or improved such as the unsatisfied IT-‐business alignment maturity. And this case study would focus on what kind of roles IS should play and how to achieve IT-‐business alignment at Volkswagen. From this article we can see, Volkswagen had developed several strengths like brand grouping, Next Round Growth initiatives, pursued ecommerce, etc. After ...
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...later on became a restaurant. Said to offer a casual dining experience unlike any other where not only can you expect great food and drinks but also plenty of fun to go around. T.G.I. Friday’s marketed a casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere which targeted the middle income population which was a big majority when they first started out. They targeted their market with different types of promotions and programs such as:- Give Me More Stripes This program offers specials to customers that sign up and can redeem points that will be added into their card whenever they head on to T.G.I. Fridays and dine there. After collecting over a hundred or more points, one would receive a bonus or a special. This way customer would be lured in by the bonuses or specials with the mentality to earn more points every time they dine it so they would be offered the multiple opportunities for the specials BINGO Menu T.G.I. Friday’s has a large enough menu to put together this program. Basically, A BINGO Menu would consist of twelve different items on the T.G.I. Friday’s Menu, ranging from appetizers to entrées and finally a couple desserts. It can be any sixteen items on the menu and even after a few months or after a new menu comes out, they can remake a new BINGO card. The key rules that would be involved with this BINGO Menu would be: 1. Each person who comes in will be asked by the server if they would like to see and try out...
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...When Miss Hilo went on medical leave four months ago, her work was distributed among the executives, which has resulted in decreased professionalism from our assistants. Since then, there have been several discussions with employees regarding ways to increase productivity and office moral, without incurring over-time hours or further cost. We have concluded that there is a need to re-direct some of the workload from Mrs. Disselkoen, part-time assistant: back to Mr. Snyder, full-time assistant. For Mr. Snyder to retain his full-time hours, all work relating to Miss Hilo would be forwarded to him. Following, Mrs. Disselkoen assures us she will return to a high level of proficiency with her original workload, within her part-time schedule. To keep you informed, minutes from additional discussions would be passed on to you. After speaking with Miss Hilo, although not confirmed until her medical leave has concluded, I am under the impression she will not be returning to her position. With that in mind, as well as time constraints, I believe it is necessary to begin the process of seeking her replacement. In order for Executives Mr. Frank Daley and Mr. R. Alane to preserve their work standards, the added workload they’ve taken on should be considered temporary, therefore, with minimal effort and cost, a company-wide email and interoffice memos should be sufficient in recognizing employees aspiring to a promotion. If Miss Hilo returns to her position and demonstrates her previous...
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...sharing us his knowledge about the qualities of a good employee and trainee. Mr. Joseph Savellano, former Senior Accountant of the UNION GALVASTEEL for helping us to do the assigned tasks accurately. Ms. Janette de Asis, Cashier of the UNION GALVASTEEL for guiding and leading us to the right way during difficult times. Ms. Gema Bulao, present Senior Accountant for providing us a copy of the history and other related information needed in the preparation of my terminal report. Mr. Roldan B. Eden, Dean of the College of Information and Computing Studies for teaching us the right manners and conduct of a trainee. Mrs. Riche M. Jose, College Computer Laboratory Assistant for inspiring me to go through and pursue my training despite of the problems that I am facing. Ms. Rosemarie B. Gascon, Elementary Computer Laboratory Assistant for assisting me during my training in the school. Above all, the Father Almighty for without Him nothing will be...
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...When Miss Hilo went on medical leave four months ago, her work was distributed among the executives, which has resulted in decreased professionalism from our assistants. Since then, there have been several discussions with employees regarding ways to increase productivity and office moral, without incurring over-time hours or further cost. We have concluded that there is a need to re-direct some of the workload from Mrs. Disselkoen, part-time assistant: back to Mr. Snyder, full-time assistant. For Mr. Snyder to retain his full-time hours, all work relating to Miss Hilo would be forwarded to him. Following, Mrs. Disselkoen assures us she will return to a high level of proficiency with her original workload, within her part-time schedule. To keep you informed, minutes from additional discussions would be passed on to you. After speaking with Miss Hilo, although not confirmed until her medical leave has concluded, I am under the impression she will not be returning to her position. With that in mind, as well as time constraints, I believe it is necessary to begin the process of seeking her replacement. In order for Executives Mr. Frank Daley and Mr. R. Alane to preserve their work standards, the added workload they’ve taken on should be considered temporary, therefore, with minimal effort and cost, a company-wide email and interoffice memos should be sufficient in recognizing employees aspiring to a promotion. If Miss Hilo returns to her position and demonstrates her previous...
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...Clint: ghost workers Clint was Construction Engineer at a public transport network site and was a shrewd as well as conscientious professional who spent most of his time mingling with foremen and construction workers. Nevertheless he was a popular figure as he could earn the respect of his colleagues. Bobby, a site foreman, was working with Clint on a new project. Bobby had an assistant, Chui who had been his right hand man for many years. One day, Chui fell ill and Bobby took over the routine check of books and accounts. He suddenly saw the names of two men whom he did not recall seeing on the site the day before marked into the attendance book. He thought it was a mere error of entry but to make sure, he summoned the two men to come and see him. When the two guys showed up, Bobby was amazed to see that they were totally unabashed. They admitted outright that they have been absent the day before and that their chums had clocked in their attendance cards for them. They were even brazen enough to put forth a number of points to justify what they had done. According to them, attendance at work did not necessarily mean that the progress would be faster. The guys need to time out and rest in order to throw themselves with renewed vigor into their tasks after their leave days and they could work hard to compensate for the day lost. The productivity would be higher. And they had never let Bobby down, had they? This had been a system drawn up by the men and everybody knew about it...
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...THREE of the "human skills" that a good Administrative Medical Assistant (MAA) needs to possess. Give a realistic medical office example of how the MAA could use ONE of these three skills. Personality - be a people person with a sense of humor typing - fast enough on the fingers and good spelling skills be good in the field of study or work. self explanatory. filing, phone and general office skills and knowledge of the job. Why the planning of activities within the medical office is important for the MAA. This is because the medical administrative assistants perform errands which are interrelated to the healthcare industry and general administrative duties. [ These errands may include answering the phone, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping and creating invoices. The other errands that may also entail to specialized knowledge that includes updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.How the concept of "empowerment" can make you more effective in your dealings with other colleagues in the medical office.The concept of empowerment can make you more effective in your dealings with other colleagues in the office by allowing you to think for yourself and take control of your work while making others feel part of the whole work team. Empowerment motivates employees to become more productive making it easier for one's colleagues to do their...
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...When I read that the MLB Players Association was seeking an Executive Assistant to support the Chief of Business Affairs, I knew that this was the opportunity I had been searching for and something tells me I may be the candidate the Association has been waiting for. A remarkable coincidence, am I right? While I may be confident that I am the perfect fit, I know you cannot simply take my word for it. So, allow me to shed some light on why my dynamic skill set and work experience make me uniquely qualified for this position. As I see it, a Chief of Staff and an Executive Assistant are two sides of the same coin. As a Chief of Staff, I use my exceptional organizational, communication, and time management skills to keep the leader I serve organized,...
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...Anonymous Evaluation Paper Red Lobster Evaluation Red Lobster is a restaurant that is notorious for claiming they provide excellent seafood. Their promise is to provide tasty seafood while also providing people with a wonderful dining experience. Here is Red Lobster’s story taken straight from their website, “Here at Red Lobster we’re passionate about serving our guests great seafood. It’s why we go the extra mile to bring you the best dining experience possible. Our fishermen take pride in catching only the highest quality seafood, and the freshest fish. Our grill master’s expertly perfect flavors, cooking seafood and steak over a wood fire grill. And our servers pull out all the stops to make every dining experience feel extra special. It’s our passion. It’s our pride. Because at Red Lobster, we Sea Food Differently.” For me, I was anxious to see if the Red Lobster restaurant made me feel like I was having a real, oceanic experience. It is hard to have great seafood when comparing it to fresh, straight out of the ocean, seafood. Like many restaurants, Red Lobster has claimed it provides a comforting atmosphere, tasty seafood, and excellent service; however, I believe Red Lobster actually upholds its overall promise to its guests. Immediately after walking into Red Lobster, I felt as if I was walking into a restaurant striving for that “right off the coast,” appeal. I could sense that Red Lobster was trying its hardest to appeal to every guest that entered through...
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...Types of Business Writing Dear Ms. Talbot, Our company would like to schedule a meeting with you to discuss the project that is currently on the drawing board. Your insight into this venture will be much appreciated. Mr. Boss would be honored if you can join him for lunch at the King Charles Hotel on River Street, this Wednesday, at 2:30pm. Also attending would be a Mr. Rory Webster who is our assistant manager. Please let me know if you are available and if the meeting would fit your busy schedule. If you do need to reschedule, that would not be a problem. Sincerely, Assisant. To: Dr. Melaine Dobler From: Assistant Re: Arrangements for Upcoming Seminar Date: May 5, 2009 The purpose of this memo is to inform you of the arrangements made for the upcoming departmental training seminar. The seminar has been arranged in the Golden Rose Hotel, which is located atXXXXX Nowhere, USA. A deluxe, non-smoking suite, number 345, has been pre-arranged for you at the hotel. The seminar’s participants have been informed of the location and of the fact that the hotel graciously offered a 15% to any guest of the seminar who wishes to stay overnight at the hotel before or after the seminar’s date. The hotel has also agreed to let us make use of their modern conference room, which includes a projection screen which is compatible with our laptop, making PowerPoint presentation possible. The conference room is large, and has a boardroom design, with thirty executive chairs...
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...Shay is a very independent person. She doesn’t like to listen to society. Shay likes to break rules. I like her and I wish to be confident like her. “Tally there’s nothing out there, like you said. Nothing and no one to bust us. “ page 47 Everybody wants to be pretty and once they turn sixteen they can. Shay is one of the only people who don’t want to become pretty. Shay runs away a week before her birthday. Tally stayed behind but now they won’t let her become pretty. Tally has to break her promise and go find Shay because she might be in danger. - Conformity as and individuality as bad\ - tightly controlled inhabitants - unjust laws - limited or complete lack of individual freedom 4. Shay and Tally live in Uglyville. Tally is going to Pretty...
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...Penn Foster Exam 02800502 When Miss Hilo went on medical leave four months ago, her work was distributed among the executives, which has resulted in decreased professionalism from our assistants. Since then, there have been several discussions with employees regarding ways to increase productivity and office moral, without incurring over-time hours or further cost. We have concluded that there is a need to re-direct some of the workload from Mrs. Disselkoen, part-time assistant: back to Mr. Snyder, full-time assistant. For Mr. Snyder to retain his full-time hours, all work relating to Miss Hilo would be forwarded to him. Following, Mrs. Disselkoen assures us she will return to a high level of proficiency with her original workload, within her part-time schedule. To keep you informed, minutes from additional discussions would be passed on to you. After speaking with Miss Hilo, although not confirmed until her medical leave has concluded, I am under the impression she will not be returning to her position. With that in mind, as well as time constraints, I believe it is necessary to begin the process of seeking her replacement. In order for Executives Mr. Frank Daley and Mr. R. Alane to preserve their work standards, the added workload they’ve taken on should be considered temporary, therefore, with minimal effort and cost, a company-wide email and interoffice memos should be sufficient in recognizing employees aspiring to a promotion. If Miss Hilo returns to her position and...
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...Loyalty: have frequent customers cards offering a free cup of coffee after paying for 10 cups. Keep an excel file of customer information including all the information that grandpa knows about each customer. Offer free coffee for customer birthdays. Post pictures on a bulletin board so that customers feel special. c) Remaining competitive: should have a lot to do with customer loyalty since initially we won't have the money to invest in top of the line equipment or technology. Constantly visiting area coffee shops see what the competition is offering. Holding focus groups to get feedback from the community. Starbucks Rumor Some of this may be relevant to other parts of the business but I posted it here for now since it relates to employees. - Address employee concerns o Identify examples where other cafes have survived despite the opening of a nearby Starbucks o Provide ongoing employee training to develop great people skills, teach employees about coffees and nutrition to make them experts. o Offer a free meal to employees for every shift of at least four hours and encourage them to try different things so they better know the menu. Give all employees taste of specials for familiarization/recommendation purposes. o Hire employees who are...
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...1. The specials and the standards need to separate for the following reasons: a. They are not the exactly same process. The process for special carpets adds more steps than the standards carpets. So it is not convenient to use the same line. b. The setup time is too long. It costs as much as hours to changeover from the standard products to the special products. It costs money and requires storage space, and some of it will probably go to waste. c. The hurry order. There is third order called hurry order. When it happens, the process need to stop for rush special due, and the standard and special products will be delay to get to customers. If there are two lines, the special order’s influence will be down. The standard products and the special products can run in one line. 2. The JIT philosophy is that getting the right quantity of goods at the right place at the right time. It’s based on the simplicity and emphasis on quality. But in the Katz Carpeting company, the inventories of the carpets were high. They produced a lot what they already had , yet not enough of what was needed. They can’t get the right quantity of goods. 3. The following is the steps to implement the JIT system. First, they should make quality improvements. Their quality was becoming a problem, with customers frequently returning carpets for rips or incorrect dyed colors. They need to solve these problems, because the quality is pervasive and all the JIT objectives are dependent on quality improvement...
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...ethics played a role in the care of both family members. I was how amazed how awesome the Dr’s. And the healthcare team played together until their last days and took their last breath. I was able to see the duties of the doctors, nurses, and the medical assistants. I knew right then I wanted to be able to make a lasting impression in someone’s life in a positive way. Nevertheless, I did my research and personality test, which led to this career choice. Medical assisting was best fitted for me. The overview of the profession is what made it so interesting to me. All of the duties that were held for my mother and sister made me to want to pursue this career even more. The duties include, taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing for examinations, and assisting physicians during examinations. (Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Oct 18, 2010) These are just some of the duties, which were named in above. Further duties include, telephone prescriptions, change dressings on wounds, EKG’s, administer medicine, and clean the examining room. You perform orders from the physician. Medical assistants perpetually, work on other people and perform many duties. You need to be able to multi-task. In addition, one can work full-time or depending on your life style and schedule, last, but not least; your appearance should be neat and have a pleasant personality...
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