THE STAR MODEL AND ITS APPLICATION

INTRODUCTION

Anonymous is an American global human resource and related financial services consulting firm, headquartered in New York City. The firm operates internationally in more than 40 countries, with more than 18,000 employees, (www.anonymous.com/about) and is ranked as one of the most prestigious consulting firms in the world (www.vault.com). As a wholly owned subsidiary of Anonymous Companies, Inc., Anonymous provides access to the complementary services of its sibling companies.
BACKGROUND

I started my career at Investments, then an Anonymous company shortly after graduating from college in the early 2000s. At the time, Investments was a highly profitable investment management firm who offered defined contribution retirement plan administration services. This seemingly unlikely set of services were part of a brilliant, and wildly successful business strategy of bundling its own mutual fund investments into the retirement plans of its clients. This way, Investments was assured a constant and trapped source of investment into its own funds (much like Fidelity Investments does today). In 2005, after Investments was involved in insider-trading and market -timing scandals, the company was sold to Great West who was only interested on Investments’s investment management division. The retirement plan administration business was therefore not part of the sale and Anonymous decided to incorporate this line of business into Anonymous (for now own referred to as Anonymous Consulting for clarity). At this point, Anonymous Outsourcing division was born and while technically part of the global and much broader Anonymous Consulting, the outsourcing division has continued to operate independently. My first position at Anonymous was as a member of the Participant Service Center (call center) where I answered incoming