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Starbucks Organization Behavior

In: Business and Management

Submitted By dspry2008
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Starbucks
MGMT 591: Leadership and Organizational Behavior
Kevin Smith
September 25, 2013

The organization that I have chosen to discuss in my course project and will be talked about in the final is Starbucks coffee. Starbucks is a coffee company that has been around since 1971. They are known for their roasted coffee, pastries, and teas. They were formed in Seattle, Washington by 3 men by the name of Gorden Bowker, Jerry Balwin, and Zac Siegl. They have over 15,000 stores in 50 countries. They serve about 35 million customers a week within all the stores that are open.

They contrite on the 3 organizational behaviors of culture, communication, and structure. They believe that these 3 make them the way that they are today. They even have to do things that they don’t want to do at times but they believe if they don’t do what is needed to make them. Starbuck’s also believes if they don’t focus on success they will not give their all that they should for their customers. They believe that they should never let a customer down. If they do they know that they could have consequence that they would and will have to deal with.

With the 3 different organizational behaviors they look at each one and do an analyst on them on a regular basis. With culture they look at the decisions that they have to measure the appropriateness for the company. Along with developing satisfied customers all the time. Recognize that they profitable is essential to the future for them to succeed as a company. Communication is very important for them. Starbucks is motivated by the communication between their employees and their customers. They always want to know what could be done if there is anything that need to have attend to it if needed. How well is the company doing as a company. What is needed to be improved if there is anything that is needed to be done with performance? Structure is a way they know how well it is going. They have to know is there an ethical problem and if so what is needed to be done to correct the problem. If there is an obstacles what is needed to be done to resolve it. Always be willing to listen to input from others. Starbucks believes that you should always follow through on the decisions that are made for the company. Reason being that decision are put in order for a reason and they will and most of the reason it that. Ways that Starbucks can go about helping the company perform and get where they need to be and where they should as a 35 million dollar company. When you are a high recognized company that has a very big aspect on the company they should be able to keep the company where they should be. When this happens there are different things that could happen and they have to be able to communicate the way that they should to make sure they keep the company running and up on the logical of everything. When you have to look at communication you have a lot that needs to be looked at.
Starbucks makes sure that they perform their best when it comes to making a drink and making sure they do what is needed to make sure their company is performing the way that it is meant to perform. When you have to stand up to a name that is well know as much as Starbucks is you have to make sure that you can show them the things that are needed. When you have to know what a customer wants and how they want it, you should have no problem making the daring that they want. Sometimes when it comes to a company having to make sure that they have all the necessary things that they need to run a business. When they have a problem with a ways that a store is being ran or the way that the employee is running a store they have to take behavior actions that is needed to make sure that they are not losing customers due to these problems.
Social Responsibility had a big part of any organization or company that is out there in the world that wants to be well know. When you have society that has so many responsibility’s that you don’t realize that they have on a company, until you run a business. Starbucks has shown that they know what people are looking for and what they are wanting out of an organization. When this happens you will find that if something is needed to be changed or needing something that need to be round they will find out from the society what is needed to be done differently and they will find out of the is something that is needed to truly to be changed that many people are looking at or is this just something that one person is wanting.
When this happens there are many things that will come about and play a role in these things. When you have a group of people that will come to Starbucks and have a coffee, tea, or even a lilt bite to eat. These are the people that will go out into the community or even out into the work and will let people know what kind of serve that they had. This will also let them know what is going good for the company and what is needed to be changed.
When Starbucks starts to have problems with things that are going out they will go about trying to see what is needed to fit the problem. Such as the way that people wanted to help people in Africa, Starbucks came about with their Starbucks RED. This is a way that people can donate and that the company also puts money forward and sends to Africa to help the people there. With this just 40₵ you can do a lot with for a family with money for food, medical attention, etc. When this came about people knew that this is something no only that they could do but also the company could do and show that they are not only about their self but they are about everyone that lives in the world. This shows that they are willing to help anyone.
Starbucks has learn from many things that not everything is handed to you. No matter if you are a person or if you are a company. You have to work to work to get where you are and where you want to be. When you have employees that are willing to work and willing to help you get where you should be this will show that your company not only on the out but also on the inside is willing to do whatever they are needed to do to make sure that their customers need and get what they want.
When you have a business that grown there will be times when you will think that not everything is going the way that you want it to or that it should but you have to stop and think about what is going on and what can become differently. Sometime you will have to make some difficulty decisions that have to be made to make sure that you can grow and make sure that you can get where to you want to be. When this happens sometime you as a big company will have to set millions of small goals to get to the big goal that you want but that will be ok. When this happen you are making sure that you have everything’s that is needed to make sure that you can continue to grow. When you have to make the decisions that you don’t want to make you have to think, this may and could hurt at the moment but in the long run this could make it better for the company. Like closing a store down. Now you would not close a store that is forever busy and had over 300 customers a day. This is a store that you would want to keep growing and keep staying busy. The stores that you would want to cindering closing are store that received many complaints about poor serves or something that you have spent months trying to fix and no one is willing to work with you to fix the problem. Maybe the ones that you should things about moving to another location. Maybe putting a store in a community that has asked for many years or months and needs a coffee place. This is something that no only you may feel is a big jeopardy but this is something that could make you happy in the long run. When things like this happens you are making steps to continue to grown and continue to make sure that things are taken care of so that Starbucks will continue to grow. Starbucks is a company that has many people that have become attached to the company and the products that they have brought to society. When you think about how you will become big in your business you think about who will make you the way that you want to be, and that not only being you as a company. It’s the people that will come to your business and buy the product that you serve. Many people may not realize but into day work you have to be willing to take challenged to know what will and what will not work for you. When you have a product that is new you can always put it in a few store in different areas and see how it sells and if it is something that sells will you could try to also put it other stores.
Starbucks have to make sure that they don’t have just one type of customers. They have verity of things for all the customers that they will see at any given day and time. Sometime you have to be willing to have a brought ray of consumers that you will have an appeal to them.
Starbucks as a company have seen many and has come through many different hums and hurtles. They are willing to hear and try new things at any given time. They are also willing to know what is needed to make sure that they will continue to grow and not be company that will come crashing down in today crazy economy.

Citations
C.B. Bhattacharya, S. S. A. D. K. (n.d.). Retrieved from http://sloanreview.mit.edu/article/using-corporate-social-responsibility-to-win-the-war-for-talent/
Schermerhoven, J. (2012). Organization behavior. Danvers, MA: John Wiley & Son, Inc.
SeaZone. (n.d.). Retrieved from http://voices.yahoo.com/successful-application-organizational-behavior-2435551.html
Wagner, J. (2010). Organizational Behavior: Securing Competitive Advantage. New York: Taylor & France. (http://books.google.com/books?hl=en&lr=&id=Ezb4y6oGYiwC&oi=fnd&pg=PP1&dq=starbucks+organizational+behavior&ots=6R0PFtmary&sig=jR3tRG0t08JYAH0dBC-TAU6KTLw#v=onepage&q&f=false)

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