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Strategic Market Segment

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Submitted By jd13
Words 16308
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Confirming Proofs

Chapter

3

Strategic Market
Segmentation
Segmenting markets is a foundation for superior performance. Understanding how buyers’ needs and wants vary is essential to designing effective marketing strategies. Effective approaches to segmenting markets may be one of the most critical factors in developing and implementing market-driven strategy. The need to improve an organization’s understanding of buyers is escalating because of buyers’ demands for uniqueness and the growing array of technology available to generate products to satisfy these demands. Companies are responding to the opportunities to provide unique customer value with products ranging from customized phone pagers for business users to self-designed, individualized greeting cards for consumers.
Indeed, McKinsey research underlines the weakness of thinking about markets only in general terms—talking of market trends, growth markets, mass markets, declining markets, and so on—and collecting information that describes only broad trends, where differences within markets are averaged-out. They point to the identification of opportunities from a deeper understanding of markets at a “granular” level. Market fragmentation and increasing granularity characterize a growing number of markets. The compelling logic of market granularity is that effective strategy can emerge only from a much finer understanding of market segments, their needs, and the capabilities required to serve them.1
Best Buy provides an interesting illustration of strategic market segmentation. Best Buy is the world’s largest electronics retailer with sales revenue of $50 billion. In 2003 Best
Buy piloted its “customer-centricity” strategy, radically shifting the company’s strategic emphasis from products and technology to customers. The goal was to focus on the most attractive customers based on the important differences

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