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Strategic Plan Iii

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| | | | Objectives | | | | Train employees to focus on exceptional customer service techniques. | Employees should be able to demonstrate high level of technical skills. | Require employees to gain certain certifications within first year of employment. | Offer tuition assistance to employees who seektechnical certifications. | Follow-up with top clients to buildcustomer loyalty | Customer satisfaction should remain high and disputes should be resolved quickly. | Music professionals prefer our store over the competition. | Conduct in depthmarketing researchabout the target customer. | Offer cutting edge technology to keep customers interested | New technology should hit stores faster than competitors. | Offer technology that is new in domestic and international markets. | Build relationships with international equipment manufacturers. |
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Learning and Growth Scorecard
Ads by Webexp EnhancedAd Options Objectives | Measures | Targets | Initiatives | Promote corporate culture that fosters employee growth. | Obtain an employee retention rate of 75% or higher for 6 months. | The company should maintain this retention rate for the next two years. | Conduct employee surveys to find areas of improvement. | Create an equity sharing plan for employees | Allow tenured employees the opportunity to gain partial ownership. | This program is for long term management employees. | Present the equity sharing plan as a goal for all employees to pursue. | Participate in community events to build a positive image. | Participate in one major community event per quarter. | Observe increased awareness of the company image. | Encourage and reward employees for participating. |
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Internal Operations Scorecard Objectives | Measures | Targets | Initiatives |

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