...INTRODUCTION Section 1 - The importance of working as a team and a discussion on how conflict can be resolved within teams by Ian Burks Section 2 - An exploration of different methods of dealing with conflict within an organisation Section 3 - An evaluation of different methods of dealing with personal and work based stress Section 4 - An evaluation of how well the group worked together and the technology used to enable this The group considered various approaches to this assignment and discussed a number of options before deciding to focus on the movement as their case study organisation. Associations, although autonomous and independent are all affiliated to the National Councils of YMCAs and do share a common mission and similar culture. By using the generic movement each of the students can draw on extensive and varied experience from their own settings. SECTION 1 The importance of working as a team and a discussion on how conflict can be resolved within teams The term ‘team’ is commonly used to describe many different groups both in a work setting and within wider society. Harvey Robbins and Michael Finley define a team simply ‘as people doing something together’ and Rob Yeung says a team is a ‘group of people with shared goal’. An element of inter dependency is also required before a group becomes a team and a more organisationally orientated statement from Rover Cars defines teams as 'a number of people with complementary skills who are committed...
Words: 3600 - Pages: 15
...PROTECTING WORKERS HEALTH SERIES NO 3 WORK ORGANISATION & STRESS SYSTEMATIC PROBLEM APPROACHES FOR EMPLOYERS, MANAGERS AND TRADE UNION REPRESENTATIVES Protecting Workers Health Series No. 3 Authors: Stavroula Leka BA MSc PhD Professor Amanda Griffiths CPsychol AFBPsS FRSH Professor Tom Cox CBE INSTITUTE OF WORK, HEALTH & ORGANISATIONS University of Nottingham Nottingham Science and Technology Park University Boulevard William Lee Buildings 8 Nottingham NG7 2RQ United Kingdom WHO Library Cataloguing-in-Publication Data Leka, Stavroula. Work organisation and stress : systematic problem approaches for employers, managers and trade union representatives / Stavroula Leka, Amanda Griffiths, Tom Cox. (Protecting workers health series ; no. 3) 1. Stress, Psychological prevention and control 2. Occupational Health 3.Occupational diseases prevention and control 4. Risk assessment. 5.Work psychology I.Griffiths, Amanda II.Cox, Tom III.Title IV.Series ISBN 92 4 159047 5 (NLM classification: WA 440) © World Health Organization 2003 All rights reserved. Publications of the World Health Organization can be obtained from Marketing and Dissemination, World Health Organization, 20 Avenue Appia, 1211 Geneva 27, Switzerland (tel: +41 22 791 2476; fax: +41 22 791 4857; email: bookorders@who.int). Requests for permission to reproduce or translate WHO publications whether for sale or for noncommercial distribution should be addressed to Publications, at the above...
Words: 5137 - Pages: 21
... Candidate Name: Samantha Salmon Managing stress and conflict in the organisation Assignment Table of Contents Contents Page Number 1 Understand the effectiveness of own organisation in dealing with workplace stress and conflict Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms 3 2 Be able to improve the management of workplace stress and conflict in own area of responsibility Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility 6 3 Implement improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility 7 4 Critically evaluate own ability to identify and deal with workplace stress and conflict effectively in own area of responsibility 8 6 Appendices • Employee Assistance Programme Appendix 1 • Employee Wellbeing Appendix 2 • Equality and Dignity at Work Appendix 3 • Occupational Health and Referrals Appendix 4 • Disciplinary Procedures Appendix 5 • CIC Appendix 6 Understand the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms Definition of stress Stress can hit anyone at any level of the business and recent research shows that work related stress is widespread and is not confined to particular sectors...
Words: 2646 - Pages: 11
...Becoming an effective leader Workbook Contents |ILM Unit specification |Page 3 | |Leadership versus management |Page 5 | |Action centred leadership |Page 6 | |Mintzberg on the role of the manager |Page 8 | |Situational leadership questionnaire |Page 10 | |Six leadership styles |Page 18 | |Overview of authentic leadership |Page 24 | |Developing leaders |Page 25 | |How managers are judged |Page 28 | |Competencies: the pros and cons |Page 30 | ILM UNIT SPECIFICATION |Title: ...
Words: 7985 - Pages: 32
...The Journal of Psychology, 2005, 139(4), 369–382 The Prediction of Stress by Values and Value Conflict DAVE BOUCKENOOGHE MARC BUELENS Department Of People and Organization Vlerick Leuven Gent Management School, Belgium JOHNNY FONTAINE Department of Personnel Management, Work, and Organizational Psychology Gent University, Belgium KARLIEN VANDERHEYDEN Department of People and Organization Vlerick Leuven Gent Management School, Belgium ABSTRACT. The authors investigated the relationships among stress, values, and value conflict. Data collected from 400 people working in a variety of companies in Flanders indicated that the values of openness to change, conservation, self-transcendence, and self-enhancement were important predictors of stress. Participants open to change reported less stress, whereas participants who had high scores on conservation, self-enhancement, and self-transcendence perceived more stress. People who reported high value conflict also experienced more stress. Separate analyses for men and women showed that there were gender differences in the relationships observed between the 4 value types and stress. These data have noteworthy theoretical and practical implications. Key words: stress, values and value conflict CONSIDERABLE SKEPTICISM AND CONFUSION exist in research on values because of the plethora of questionnaires and definitions that have been used in the past (Hofstede, 1984; Kluckhohn, 1951; Rokeach, 1973; Schwartz & Bilsky, 1987; Super, 1980)...
Words: 5613 - Pages: 23
...8607-506 WORK BASED ASSIGNMENT M5.08: Managing stress and conflict in the organisation |Centre Number 065790 |Centre Name UMD Professional | |Candidate Enrolment Number: |Candidate Name: | |TASK | |Evaluate the effectiveness of yourself and the organisation in managing workplace stress and conflict, and plan and implement | |improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility. | | | |The 'nominal' word count for this assignment is 2,500 words; the suggested range is between 2,000 and 3,000 words. | | | |Check your assignment carefully prior to submission using the assessment criteria. | |Please use the headings shown below when writing your Assignment |Assessment Criteria | |Understand...
Words: 563 - Pages: 3
...About Workplace Conflict The Cost of Conflict Conflict is defined as a difference of wants, needs, or expectations. The workplace is filled with people who have differences of wants, needs, and expectations. So, of course, conflicts will occur. These conflicts can be an asset to the organization. They may be opportunities for creativity, collaboration, and improvement. But conflict can also be costly to an organization. The trouble isn't necessarily the fact that conflict exists. It's how we deal with those conflicts or what happens when they aren't resolved. The impact of conflict in the workplace can be devastating - to the parties involved, to colleagues and teams, to clients, and to the business as a whole. Some of the results of unresolved conflict in the workplace include: * Stress, frustration, and anxiety * Loss of sleep * Strained relationships * Grievances and litigation * Presenteeism * Employee turnover * Loss of productivity * Increased client complaints * Absenteeism * Sabotage * Injury and accidents * Disability claims * Sick leave These symptoms of unresolved conflict are a significant cost factor in organizations. Take a look at some of the facts and figures below. How much is conflict costing your organization? Mental Health / Stress "Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized." (Dana, Daniel (1999). Measuring the Financial Cost of...
Words: 2067 - Pages: 9
...Impact of flexible scheduling on employee performance regarding stress and work-family conflict Abstract Stress, work-family conflicts and flexible scheduling are three of the most important elements in organizational studies. The focus of current study is to understand the effect of Stress, work-family conflicts and flexible scheduling on employee’s performance and also to understand whether flexible scheduling helps in reducing stress and work-family conflicts or not. A survey has also been conducted to strengthen the idea comprising of a sample of 70 employees from different organizations. 53 of them responded and the respond rate was 75%. Descriptive statistics is used to analyze the data. Results show that stress and work family conflict negatively affect the employee performance and flexible scheduling has a positive effect on employee performance. Primary study as well as literature review showed that flexible scheduling also helps in reducing stress and work-family conflicts. However, results are strongly based on the literature review i.e. secondary data. Introduction Work family balance is one of the most emerging concepts in the field of business and in the corporate world. Organizations are trying to reduce this conflict for the betterment of organization as well as for the employees. Western researchers have done a considerable work on this concept of work-family balance (Berg et al., 2003; Frone, 2003; Rossi, 2001; Marcinkus et al., 2007; Young, 1999). Actually...
Words: 2000 - Pages: 8
...Health About.com Stress Management . Search Stress Management Stress Causes Stress Effects How To Manage Stress . Share Print . Free Stress Management Newsletter! Sign Up . You can opt-out at any time. Please refer to our privacy policy for contact information. How To Improve Your Relationships With Effective Communication Skills By Elizabeth Scott, M.S. Updated June 30, 2014 . Ads: Skills in Communication Conflict Resolution Communication Exercises Workplace Communication Listening Young woman sitting on tire swing, talking to man, close-up Noel Hendrickson/Photographer's Choice RF/Getty Images Ads Happy Marriage Secrets biblicalcounselinginsights.com Want to Fireproof Your Marriage? Do Marriage God’s Way Scholarships For Students www.unicaf.org/MBA/Scholarship In Africa,MBA & M.Ed Apply &Find Out If You Are Eligible KE Domain Sale www.webhostkenya.co.ke Co.ke Domains Ksh 1160. Pay by Mpesa Top Related Searches•poor communication skills •effective communication skills •dealing with conflict •mutual understanding •springboard •misunderstandings Ads Free Prophecy For You yourpersonalprophecy.com Get God's Plan For You in 2014. Receive Your Free Written Prophecy! Dictionary Free Download www.dictionaryboss.com Word Definitions, Translate & More. Download Dictionary Boss Today! Conflict in a relationship is virtually inevitable. In itself, conflict isn’t a problem; how it’s handled, however, can bring people together or...
Words: 1690 - Pages: 7
...Capital on Work-Family Conflict and Its Outcomes Amna Binte Shehzad Malik Ahmed Bin Shehzad Malik Kaniz Fatima and Asbah Shujaat University of Central Punjab Author Note Research Article written by students of BBA at Faculty of Management Studies, University of Central Punjab, for the completion of Research Methodology course under the instruction of Inam-ul-haq, Assistant Professor at University of Central Punjab Any correspondence regarding this article should be addressed to Ahmed Bin Shehzad Malik. Email: ahmed.shehzad5@gmail.com INTRODUCTION The success of any organization is highly dependent on how its employees work and perform tasks (Lambert, 1990). For quite some time, employees have been facing difficulties in the form of work-family conflict because they are unable to fulfill the roles of their work life and family life properly. Work-family conflict affects the productivity of an employee which, consequently, has impact on the outcomes for the organization. The recent explosion of interest in the work-family interface has given rise to a number of concepts that try to explain these two major fields of life in terms of work-family balance, accommodation, compensation, spillover, work-family enrichment and work-family integration etc. (Barnett, 1998; Edwards & Rothbard, 2000; Friedman & Greenhaus, 2000; Greenhaus &Beutell, 1985; Lambert, 1990). One term commonly used and cited in these research works is work-family conflict. The relationship...
Words: 7588 - Pages: 31
... Full Length Research Paper A study on occupational stress experienced by private and public banks employees in Quetta City Nadeem Malik Commerce Department University of Balochistan Pakistan. E-mail: nadeem_malik_uob@yahoo.com. Accepted 18 February, 2011 Stress is a universal element and persons from nearly every walk of life have to face stress. Stress can have negative impacts on both the employee and the organization. Actually, in this research paper it was checked that what the impact occupational stress produced upon employees. The study describes the occupational stress in public and private banks. A randomly selected sample of 200 employees from private and public banks shows that occupational stress is found higher among private bank employees compared to public bank employees. Among different occupational stress variables role over load, role authority, role conflict and lack of senior level support contribute more to the occupational stress. Bank employees cannot afford the time to relax and "wind down" when they are faced with work variety, discrimination, favoritism, delegation and conflicting tasks. Key words: Occupational stress, pubic bank employees, private bank employees, employees’ health, increased competition, organizational behavior. INTRODUCTION People react to stress in different ways. Some coping much better than others and suffering fewer of the harmful effects of stress. Just as stress differs as a function of the individual, it also differs...
Words: 5080 - Pages: 21
...1. Introduction Faboil Ltd is a successful organisation in the biotechnology field. The paternal approach is the most important factor for the success of credit for the company. At present, the monopoly position of Faboil Ltd has slowly eroded away and faces two competitors. The major causes are that the new products have failed to live up to market expectations and its modus operandi technology is at a backward stage. There are some conflictions in the coordination between departments. When Dr Brownlow believed that selecting Brenda Frame and Judith Smythe is a smart move, Richard and Fred were both negative about the course and suggested that no long-lasting benefits would be achieved. Purchasing team and sales and marketing team involved in the working parties of Brenda, but Richard adamantly refused to yield on the matter. This report will find the causes of problems in the company and give practical ideas and resolutions. 2. Richard’s Managerial Roles Henir Fayol defined management as consisting of five main activities, planning, organizing, commanding, coordinating and controlling. Planning includes defining goals, establishing strategy, and developing plans to coordinate activities. Organising includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decision are to be made. Commanding is telling people what should be done. Coordinating involves determining the timing and sequencing...
Words: 1750 - Pages: 7
...Christopher McPhillips – L000168582 Contents 1.0 INTRODUCTION 2 2.0 FINDINGS 3 2.1 MANAGERIAL ROLE 3 2.2 ASSERTIVENESS 4 2.3 CONFLICT 5 2.4 TIME MANAGEMENT 6 2.5 STRESS 6 3.0 RECOMMENDATIONS APPENDIX'S REFERENCE'S 8 4.0 10 5.0 16 Christopher McPhillips – L000168582 Page 1 1.0 Introduction Using the Faboil case study, identify specific problems which can be related to business and management theories and theorists, and offer practical ideas and solutions. Yours answers should be reflective and clearly written and the report should address the following: • Richard Cranberry has failed to understand his role as a manager when delegating work to his team. Using at least one theorist‟s work, analyse Ritchie‟s managerial role. • Carole Devlin has failed to make use of good assertiveness skills. Using the assertiveness skills theory, apply these to Karen‟s situation. From a practical point of view, what should have she done? Identify the problems that resulted from Karen‟s unassertiveness or submissive behaviour in this case, and describe what she should have done. • What factors cause conflict? What are the effects of conflict and how should conflict be resolved? Explain how Karen could have avoided conflict. • • Outline...
Words: 4830 - Pages: 20
...COURSE: PSYCHOLOGICAL FOUNDATIONS OF EDUCATION ASSIGNMENT TOPIC: WHY IS THE PERIOD OF ADOLESCENCE OFTEN REFERRED TO AS A PERIOD OF STRESS AND STORM? The “father of adolescence,” Granville Stanley Hall coined the phrase “storm and stress” with reference to adolescence and applied the phrase as he saw turmoil during adolescence as universal and inevitable. Adolescence derived from the Latin word adolescere meaning "to grow up" is a transitional stage of physical sex and mental human development generally occurring between puberty and legal adulthood but largely characterized as beginning and ending with the teenage stage.Hence,an adolescent is a person between the ages of 13 and 19. Adolescence is viewed as a transitional period whose chief purpose is the preparation of children for adult roles. It is important at this point to address directly the question of what is included under the concept of adolescent storm and stress. Taking historical and theoretical views in combination with contemporary research, the core of the storm and stress view seems to be the idea that adolescence is a period of life that is difficult; more difficult in some ways than other periods of life and difficult for adolescents as well as for the people around them. This idea, that adolescence is difficult, includes three key elements, these are: Conflict with parents and other authority figures: Adolescence is a time when the wisdom and advice of parents and teachers is overtopped...
Words: 1213 - Pages: 5
...MARITAL STRESS SPILLOVER AS A PREDICTOR OF JOB PERFORMANCE AMONG ARRIED COUPLES IN ANAMBRA STATE. By Ezechukwu, Justin N. CONTENTS 1. Introduction 2. Clarification of Key Concepts * Marital Stress * Spillover * Job Performance * Work-Family Relationship * Civil Servants 3. Predictors of Job Performance 4. Marital Stress Spillover among Married Civil Servants in Anambra State 5. Prospects for Checking Family-to-Work Conflict 6. Conclusion 1. INTRODUCTION This is actually a study of the relationship between work and family. The write-up dwells on the realm of the interface of work and family roles and conflict among married earner couples in Anambra state. According to Ahmad (2008), there are empirical evidences that show that work-family conflict is often a severe stress factor at work leading to various negative outcomes, including impaired well-being. Many people experience increased levels of stress and conflict as they juggle work and parenting responsibilities. This reality is a pointer to the fact that there will always be the inevitable presence of spillover from family to work and vice versa. This is a situation found among married couples who work. Our focus here is the effect of this phenomenon on the married civil servants in Anambra state. We shall therefore approach this term paper by firstly getting the clarification of certain key concepts we shall be dealing with. Then, we shall take a look at the predictors of job performance...
Words: 1906 - Pages: 8
