Lago, Ajerica P. Sales and Management (TTH 2:30 – 4:00)
BSBA- MKTG 3

Assignment

Identify a Business organization that you are familiar with and the main environmental influences which affect its sales operations.

There are several business organization that I know, one of this is real estate business which has a large sale when it comes to a real estate agent got a client to buy a house and lot or might be a condo unit. The main environment that affect this kind of business organization of which greatly influence its sales operations is its external environment , its competitors to be exact, because nowadays there are many firms that engaged in real estate business that competition therefore is at high risk which would affect very much in sales operation may either be positive or negative. External driving forces can bury a business if not appropriately dealt with. With that a company must be cognizant of these changes, flexible and willing to respond to them in an appropriate way. That is why many changes is observed in order to compete with such difficulties. Though external driving forces is a big impact environment it must also consider its internal driving forces or what we known as internal environment which those types of things, events, situations that occur in either a positive or negative. In order for a business to succeed and gain the competitive edge, the business must know what changes are indeed occurring and what changes might be coming up in the future. A good business is not just done by professionals but people capable to handle organization in an efficient and effective way.

Name three conflicts which arise between the sales and marketing personnel in one organization.

There are many conflict arising from sales and management personnel , one of this is the authority undertaken by a sales personnel and a sales manager, second, the unresponsive work of an employee towards his employer, lastly, the irresponsibility of good communication of a personnel and its head. This are just some of conflicts arising in an organization. When groups of people work together misunderstandings and conflict are inevitable. In a business organization,both misunderstanding and conflict can lead to serious problems. This such misunderstanding can cause expensive mistakes and business failures, while individuals engaged in internal conflict have time and energy to spend on working toward the organizations goal. On the other hand, both misunderstanding and conflict are valuable tools for reaching the authentic understanding that allows a group of people to collectively accomplish a task. Misunderstanding allow the group to locate topics where clearer, more complete, or more detailed communication is needed. Similarly, conflicts are a signal that some kind of problem exists, which must be corrected if the group is to remain productive. Without a doubt, most conflict in the workplace is caused by misunderstandings of one kind or another. Communicators should always try to avoid misunderstanding by using a clear, concise business style of course, and following expected communications formats. Understanding the communication process that accomplish these goals begins with an understanding of conflict itself. In everyday occurrences conversations are such common that people sometimes forget how important they are in the creation and maintenance of positive work relationships. Workplace communication under these circumstances has the potential to either resolve he issue or produce conflict. The good communication does not avoid communication because it might produce conflict; its like engaging in communication without creating additional conflict. This therefore must be indulge by personnel and management in an organization in order to get avoided with conflict and misbehavior.

Interview someone involved in the selling operations and attempt to identify the different tasks he or she needs to be on the job.

My neighbor, Mrs. Cristina Del Rosario a market vendor who owns a stall in Carmen market who sells fish and vegetables; she is married but doesn't have a child yet, his husband Mr. June Del Rosario is with her in their business. When i interviewed her i ask various questions and they are the following : How much do you earn in a week? Are both of you have same work position in the stall? What strategies you do in order to attract customers? Are all your products sold everyday? Did you have any convenience in your business location? Did you ever have an experience of earning loss? How do you compete? In holidays, like Christmas season how often customers buy your product? Do you already have loyal customer? These are questions i've ask her. She told me that whenever customer comes or pass by their stall they catch attention by shouting to come and buy or ask them what do they want so they can assist them. In times that don't have many customers for the day they often go price penetration which has good results. In holidays like Christmas season they go price fixing because there are many customers by that time most likely when its 24th of December. She also shared that whatever happens even a customer just pass by its always certain to give them a nice and good impression because they consider that person a prospected customer in near future. They don't have big earning but they get their investments back. She said that not all their products are sold specially their vegetables that is why they tend to lower down their product price. She also add that they don’t think their competitor as their enemy in fact they befriend them as what she told me its better to know them than don't mind knowing them.