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Suggestion for Nationwide Car Crash Centre Quality

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Submitted By princessz04
Words 618
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Suggestion and Strategic Recommendation

1. Conduct Quality Evaluation System

2.1 Expert evaluation for comprehensive testing process

Nationwide should have a car repair evaluation system that evaluates repeated tests on the damaged car to ensure quality of service before delivering back the car to the customers. Throughout the various stages and repeated quality checks, Nationwide should always consider the customer’s perspective, maintaining the most fundamental quality assurance and it must be evaluated by expert or the chief mechanic. These processes are conducted to ensure there is no car being returned with a series of problem and to prevent any complaints or dissatisfaction from the customers .In order to implement this system the mechanics need to be trained in their jobs to provide excellent service and this will be evaluated by the managers. 1.2 Records proof
Nationwide should have a quality system where records of damage and damage repairwork are checked by a quality controller. These records will be evidence for the customer to claim from the insurance company. Hence insurance company cannot complain for the high charge if the records have been endorsed by the quality controller.

1.3 Evaluation form on customer feedback
Nationwide should provide online evaluation form by customers for Nationwide to act upon immediately if there are complaints. This system stores the actual comments of customers who come to the service counters, allowing Nationwide company’s staff to get themselves to be properly trained to check and provide the feedback at any time via the company’s intranet. A single consultation can hold information of real value to a variety of departments. Staff members can also use keyword searches to find out what kind of query was made, when it occurred, and which products was involved. This resulting insights can

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