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| Letters | Contents: 1.Inquiry Letter 2. Claim Letter 3. Favorable Response Letter 4.Sales Letter 5. Good News Letter 6. Persuasive Letter | | Bibek Raj Adhikari | Roll No. 1, Miracle |

|

Date: 12-Dec-2012 Mr. Siddhartha Chaudhary
Managing Director
Oasis Travels & Tours, Hattisar
Kathmandu, Nepal

Dear Mr. Chaudhary,

This has reference to the advertisement on Himalayan Times dated 01 Dec, 2012 regarding 2 nights and 3 days Chitwan package. We (4 pax, 2 couples) are planning to visit Chitwan for the period of 16/18 December. I would request you to clarify me on the following.

1. I have understood the rate is on per person basis. Is the rate inclusive of the government tax and service tax or will it be extra? 2. Kindly let me know the name of the hotel where I will be stayed in Chitwan. 3. Is the rate inclusive of all meals (Breakfast, Lunch and dinner)? 4. You have mentioned in the “included section” that the rate includes all the regular jungle activities inside the Chitwan National Park. I would like to know if Jeep Safari inside the park is included in the package. 5. Can you please provide me a detailed itinerary with timings for each of the activities? 6. Does the rate include Kathmandu/Chitwan/Kathmandu transfers? If extra, kindly quote me the rates both by air and surface transfer.

Request you to acknowledge the same and quote us the final price.

Looking forward to hearing from you soon.

Thanking you,
Bibek Adhikari

Date: 12-Dec-2012

Mr. Siddhartha Chaudhary
Managing Director
Eva store, Durbargmarg
Kathmandu, Nepal

Dear Mr. Chaudhary,

If you will recall, I recently purchased a Tablet2 from your store on November 12, 2012. In fact, you assisted me during my visit at your store. I shopped for the Galaxy Tab 2 with a model number GT-P3100.

Since then, it has failed to power up frequently. The tablet gets heated up after an hour and automatically shuts down. I believe this is a battery failure as it requires a power cable to turn it on although the battery is not low. This item is integral to my business as I have to use it for daily correspondence with my agents and I haven’t been able to properly use because of this obvious defect. This is not good, and has cost me a substantial amount of money.

I would like to have this product immediately replaced with a working unit of the same brand or model within 3 days. If you do not have the same model, please order it from the company. As products from your store have a good demand, I believe you provide a very good customer service and will take care of this problem. I will be happy to recommend your store to few of my friends.

Also enclosed here is the copy of invoice and warranty card. Kindly acknowledge this matter as soon as possible.

Sincerely yours,
Bibek Adhikari

Date: 12- Dec- 2012

Siddhartha Shrestha
Dillibazar, Kalikaistan
Kathmandu, Nepal

Dear Mr. Shrestha,

This has reference to your complaint letter which we received on 12 Dec, 2012 regarding the battery failure of Samsung TAB 2. I understand that it has created unnecessary hassle in your day to day correspondence. Please accept my sincere apology for the inconvenience.

You must be aware that we had provided you with brand new sealed unit. As you must be aware we are the authorized dealer of Samsung and we only sell the branded ones. We never had any complaints till now for this product. However, as the company has laid one year warranty in this product we will be happy to exchange with the new unit .

We have also forwarded your mail to the company. As, this product is out of our stock we have requested for the same and it should be in our store by Sunday, 16 December. We request you to bring the device to our store on Sunday afternoon and we will exchange it with the new piece.

We thank you for considering our store.

Sincerely yours,
Bibek Adhikari

Date: 12- Dec- 2012

Mr. Shailendra Rimal
Dillibazar, Kathmandu
Nepal

Dear Mr. Rimal,

Have you taken a good look around your home lately? Do your furniture’s look shabby? Does it already look dull and unwelcoming?

Do not worry We Woodland Furniture’s are here to replenish your charm .At Woodland , we will help you create your dream home not only with quality, stylish furniture but also by providing the care and maintenance tools that keep your furniture looking amazing for decades.

All the items in the store are 15 percent free for the month of December. Our consultants will walk you through. They will help you select appropriate matching furniture’s rugs and fabrics- although a free advice to you. You can come and see for your selves. You will be under no obligation to make your purchase from us but you can’t beat the low price and large selection of furniture’s anywhere in Kathmandu.

Please call me at 9842346541, I will be happy to fix our appointment to help you with your redecorations. You can’t afford to miss this once-a-year sale of household furniture’s and furnishings. So to take advantage of this expert free advice, please call us/me and come in to see us today.

Sincerely Yours,
Bibek Adhikari

Senior consultant
Woodland’s Furniture
Lazimpat, Kathmandu

Date: 12-Dec-2012
Siddhartha Shrestha,
Dillibazar, Kalikaistan-32,
Kathmandu, Nepal
Dear Mr. Shrestha,
We are glad to inform that you have been selected as an Operation Executive at Nepal and Beyond Travels & Tours effective from 15-Dec-2012.

You are under a probation period of 3 month. After three months of probation, you will be eligible to receive all the office facilities. According to the terms of our current policy, your performance and salary will be reviewed yearly. Our regular working hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday. On your first day, please report directly to the Human Resources Department at 9:00 a.m. to be entered onto payroll, arrange orientation, and initiate the administrative procedures. As part of these procedures, and as a matter of compliance with federal law, we require you to bring proof of your eligibility to work at that time. Please refer to the enclosed pink sheet for specifics regarding which credentials to bring.

Please find below your salary structure:

Basic salary | RS 10, 000 | Allowances | RS 11,500 | Total | RS 21,500 |

You are liable to pay applicable government taxes.

If you have any questions, please give me a call. We believe that you will make a significant contribution to Nepal and Beyond Travel & Tours, and at the same time will realize the professional growth you seek. As soon as possible, please acknowledge your acceptance of this job offer by signing the enclosed copy of this letter and returning it to me.

We very much look forward to your joining the company on December 25, 2012 and wish to have a mutual beneficial relation.

Sincerely Yours,
Bibek Adhikari
Nepal and Beyond Travel & Tour
Hattisar, Kathmandu,
Nepal

Date: 12- Dec- 2012

Siddhartha Shrestha,
Dillibazar, Kalikaistan,
Kathmandu, Nepal

Dear Mr. Shrestha,

Imagine the majestic view of mountains. Imagine the sensational chills and mind blowing sunrise kissing the mountains and those beautiful sunsets in the evening. Watching all of this in the lap of luxury, sipping your choicest drink. Imagine a week's getaway from all the traffic noise that wakes you up, that crazy drive to work, the yelling and screaming at workplace and at home. Imagine a place where you can sleep when you want, wake up when you want, do what you want, and live the way you like!

Sounds great doesn't it?

Welcome to Club Hiamlaya Resort, Nagarkote. At Club Himalaya Resort, we promise to deliver the best of the service, the best food, the best of everything just for you. One of our patrons recently said, "I came here harrowed and troubled. But I go back a different man. The place and its natural beauty really changed me”.

On account of our first anniversary, we're giving you a flat 50% discount on rooms and 40% discount on menu price of foods and beverages! So hurry. Call 9841675419/9851096969 or visit www.clubhimalaya.Com to know more.

Thanking You,
Bibek Adhikari

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