...Communications 1010 Midterm Chapter 1 Question #2 The communication channel changes that I noticed went from the owners being the sole source of communication with the employees to the operations manager. The owners talked directly to each employee, but when the operations manager took over his source of communication became through written word and email. He first created an employee manual then went strictly to memos over email. There was never direct face-to-face communication any more. The owners lost their voice with the shop. They weren’t in on any of the new ways of communicating with their employees. It also seemed like the owners didn’t really know what was going on in each of the stores. By having new employee meetings and training available for the new employees, this would really help them to also know and gain an understanding of what is expected of them. This will help alleviate the employees learning the “wrong way” and won’t be taught from other employees that may be lazy or not as knowledgeable. Also, if they were to have a monthly meeting with everybody -- owners, managers, and employees – then if anything is new or changing for that month everybody will know about it at the same time. Also that is a good time to bring up any concerns that anybody has. It is just nice to know what to plan for each month, even though the information may be the same as last month. Depending on the culture background of an employee he or she may not respect...
Words: 935 - Pages: 4
...Union Sundown Bob Dylan is an American singer-songwriter who wrote many songs supporting civil rights and the anti-war movement. However he also wrote songs about other things, like the outsourcing of jobs, in the song “Union Sundown”. “Union Sundown” was written in 1983, when outsourcing was on the rise. “Union Sundown” looks at outsourcing jobs from multiple points of view. The first two versus are about the many personal goods which are made overseas. In his song, he says his shoes, shirts, tablecloths, and flashlights are all made in Asia. He also says that a silk dress comes from Hong Kong, and pearls from Japan. He also sings about how workers overseas get paid poorly. Such as an Argentian man who manufactures cars and a Brazilian woman who makes furniture; who both get paid eighty cents a day. The workers, in many of these countries, get paid low wages because there is a large workforce and no minimum wage. The United States gets a lot of our goods overseas, because they can produce goods cheaper than in America. In the chorus Dylan says that it’s the sundown on the union. In a way he is right, because unions have been in a steady decline since the song was written. According to the Bureau of Labor Statistics, 20.1 percent of workers were in a union in 1983. Now the percentage of workers is 11.9, which equates to 14.7 million people. He also says that greed is why the unions are dying. But it is also the greed of the unions that is a cause of decline because they...
Words: 496 - Pages: 2
...Sundown Bakery When Carol Teinchek and Bruce Marshall first started Sundown Bakery, the business was fairly simple. Carol ran the shop up front, while Bruce ran the bakery and ordered supplies. When the business began to grow, Carol hired two part-time clerks to help out in the shop. Marina had moved to the country 2 years ago from El Salvador, and Kim was a newly arrived Korean who was working his way through college. Bruce hired Maurice, a French Canadian, as an assistant. The ovens were soon running 24 hours a day, supervised by Maurice, who was now master baker, and two assistants on each of three shifts. Marina and Kim supervised the shop, since Carol was usually too busy managing general sales distribution to spend much time with customers. Bruce still spent 3 or 4 hours a day in the bakery whenever he could get out of his office, but he spent most of that time coordinating production and solving problems with Maurice. Within the next year, Sundown expanded from its original location, adding two new shops as well as two kiosks in local malls. Carol and Bruce hired a new operations manager, Hans Mikelson, who had formerly been regional manager of a national chain of coffee shops. Mikelson had plenty of new ideas about how to operate an expanding business: He had a Web site created, added an extensive range of drinks and meal items to the menu, and instituted two dress codes—one for all counter help and another for kitchen employees. He also...
Words: 553 - Pages: 3
...Sundown Bakery Case Study Sundown Bakery In the Sundown Bakery situation, the business started as a small operation, but as it expanded it led to changes in the way it was run. The family feeling and closeness that was once strong was less noticeable. The new employees did not even know Bruce and Carol, the owners, and the old employees did not like receiving orders from corporate management. There was no longer any face-to-face communication. As a result, there was less give-and-take of ideas, and the communication channels were closed. To make business more productive Bruce and Carol should bring back face-to-face communication, so that the employees will feel that the owners care about their ideas, and their opinions. When the family feeling was strong, it was only one small store. Carol ran the shop up front, and Bruce ran the bakery and ordered supplies. Carol hired two clerks, Marina and Kim, and Bruce hired an assistant, Maurice. They worked closely, and talked face-to-face about things that needed to be done. They also worked intimately with the customers. Everyone was very close, and things ran smoothly because they talked to each other. Bruce and Carol asked Maurice, Marina and Kim about their ideas and their plans on what could make the store run better, and make business more productive. They all told each other what they thought, and shared their opinions with each other. If Marina, Kim, or Maurice had an idea about a new product or a new way to...
Words: 1066 - Pages: 5
...Review of THE SUNDOWN RULE by Wendy Townsend, published by namelos All the wild creatures that Louise captures and lovingly observes must go back to their natural habitats by sundown. This rule was made by her gentle father who works for the Park Service and writes articles about nature. Louise tells her own story, and this preteen’s first- person voice is perfect. She’s an unusual kid, especially by today’s standards, because she has grown up living in a nearly wilderness setting. In clear detail, she talks about her love for the crows who communicate with her and each other. Like her carnivorous cat, crows are not all sweetness and light. But she loves them all with her whole heart. So it’s very hard for her to spend the summer with her aunt and uncle in a community for retirees, where she is probably the only child. Her father is on a writing assignment in Brazil, and she doesn’t even have the comfort of her beloved cat; he’s been left at home to be cared for by friends. Louise feels trapped in her aunt and uncle’s beautiful house. When she goes exploring, she manages to discover nearby small remnants of the natural world even in this suburban area. In addition, Louise makes a good friend, a girl her own age. But she still misses her dad, the crows, and her cat. The cover illustration of this book depicts a dead crow, visually foreshadowing a darker side to the story. Louise’s aunt and uncle had a daughter who was killed in a horseback-riding accident, and Louise suffers...
Words: 355 - Pages: 2
...INTRODUCTION TO MANAGEMENT | |Chapter Aims | |Definition of Management | | |Management Functions |This chapter aims to: | |Planning | | |Organizing |Introduce the foundation of management such as various functions, | |Directing |levels and areas of management in business | |Controlling | | | | | |Levels of Management | | |Types of Management | | | ...
Words: 2578 - Pages: 11
...identified could have been minimized by different communication strategies. According to the case study, Sundown Bakery has been experiencing turmoil between its management and employees. The major catalysts of the situation involved newly hired operations manager Has Mickelson's decision to impose new rules on matters such as the compulsory use of uniforms and the introduction of an employee manual. The true nature of the problem can be attributed to Mickelson's inability to consider and acclimate to needs of Sundown's communication processes and the context to which they were previously communicating. Here we will analyze likely causes of the bakery's employee resentment over changes that have been implemented by management in respect to the communication process, context and noise. We will then derive different strategies that could have minimized the nature of the problem. Understanding the communication process is an important part of achieving effective communication and avoiding barriers that would prevent it to flow freely in the organization. It involves a sender, message, medium (channel), receiver and feedback. By analysing the case study, we have interpreted that the issue arose mainly due to incorrect ways of handling the medium aspect of the process. The medium aspect relates to the channels used to convey information from the sender to the receiver. In Sundown Bakery's case, this has been improperly handled by the operations manager who chose to distribute the important...
Words: 2159 - Pages: 9
...Sundown towns consist of all-white, or dominantly white neighborhoods that practices forms of segregation that enforce unfair laws against other races, known as “undesirables”. These “undesirables” consisted of African Americans, Jewish, Chinese, Japanese, and Native or Mexican Americans. However, in chapter one of Sundown Towns, author, James Lowe concentrates on how African Americans across the country were expelled from their towns and homes. However, although Lowe has a lot of years of study under his belt and makes many credible valid points, some claims made by Lowe seem fairly opinionated, unreliable, and sometimes pointless. Lowe’s main goal is to not let the history of segregation and slavery be forgotten. In this case, I do agree...
Words: 518 - Pages: 3
...At that moment I knew I had it all. On Big Arbor Vitae Lake with my best friend Emily Dulik beside me, an endless supply of Cookie-Go-Packs, and the whispered melodies of the waves we slowly cruised along. After a long day of swimming, water skiing, knee boarding, and tubing, Uncle Steve has the idea of a relaxing ride before we head back upstairs to the cabin. Just about everyone declines this offer, but as soon as Emily and I hear it we were ecstatic and jump on to the brand new pontoon along with, my mom and my cousin, Jake. Emily and I grab the Wal-Mart bag of Cookie-Go-Packs and lay down on the tan vinyl, sticky with sunscreen residue. Purple skies surround us as a sundown creeps closer, and Emily and I are exhausted from the...
Words: 324 - Pages: 2
...changes in the demographic makeup of Sundown Bakery reflect transformation of the larger workforce? Consider the following dimensions of culture as you describe the impact of culture on communication within the company: high and low context styles, individualism and collectivism, and power distance. Answer The changes in the demographic makeup of Sundown Bakery precisely reflect the transformation of the larger workforce. In addition, Carol and Bruce hired three employees to be in charge of running the Sundown Bakery. The three persons came from El Salvador and France respectively. So, with an expanding business, they hired new employees to work in this company. Recently, Sundown hired workers from seven different countries so they have different national backgrounds and cultures which reflect transformation of the larger workforce in the demographic makeup of the company. So we should concern the impact of different cultures on communication. Analysis Small | Large | Sundown | * National background. [Similar] * Culture. [Similar] * Language. [Similar] * Education. [Similar] * Age. [Similar] Homogeneous | * National background. [Different] * Culture. [Different] * Language. [Different] * Education. [Different] * Age. [Different]Heterogeneous | 2. How would you describe the early organizational culture of Sundown? How has the culture changed as the company grew? Answer a. The early organizational culture of Sundown has a sociable environment in which...
Words: 335 - Pages: 2
...Complexity Sundown Bakery, a bakery operation with two individuals: The individuals have the same goal and the operation is quite simple. The operation consists of one shop to sell baked goods, a bakery section, and ordering supplies. Communication between the owners is very informal. Change Companies have two networks of communication: formal, and informal. Formal communication, typically from top management down, conveys operation requirement such as policy, schedules, procedures, coordination, and is one-way. Informal communication takes place when information is interactive, happening (occurring in the now), and provides feedback. Sundown Bakery’s informal communication network worked well for the small shop operation. Making the transition from a close and friendly working environment to a structured and formal environment caused growing pains for Sundown Bakery. The operation has undergone a major change – from simplicity to complexity. Change is not always welcome and rarely easy. Change Demand for Sundown Bakery baked products increased and the decision to grow or continue with the current operation had arisen. The owners decided to grow; with growth came diversity: The first employees of Sundown Bakery were El Salvadorian, Korean, and French Canadian. Within one year, the bakery expanded in size, now operating in five locations. This expansion required the need of coordination between five locations and employees. To meet this change, Sundown Bakery hired...
Words: 927 - Pages: 4
...[PDF] part one: strategic case highered.mcgraw-hill.com/sites/dl/free/.../Adler10_PRV_ch01.pdf File Format: PDF/Adobe Acrobat - Quick View started Sundown Bakery, the business was fairly sim- ... tion alone, Sundown now employed workers from ... Analyze the likely causes of the resentment over ... [PDF] Basics of Business and Professional Communication highered.mcgraw-hill.com/sites/dl/free/0072400722/.../Ch01Adler.pd... File Format: PDF/Adobe Acrobat - Quick View Sundown Bakery, the business was fairly simple. Carol ... The expanding size of Sundown led to a change ... Analyze the likely causes of the resentment over ... Sundown - Research Papers - Aiyshu www.termpaperwarehouse.com/essay-on/Sundown/46790 13 Nov 2011 – Sundown. 1) Analyze the likely causes of the resentment over the employee manual and uniforms by. considering the impact of the sender, ... Sun Down Bakery Case - Research Paper www.allfreepapers.com/English/Sun-Down-Bakery-Case/7634.html 28 Sep 2011 – Ques 1: Analyze the likely causes of the resentment over the ... over the employee manual and uniforms by the Sundown bakery employees are ... Global Warming healthandenergy.com/global_warming.htm "The scientific evidence is clear: global climate change caused by human activities is occurring now, .... See the NOAA press release and the full analysis from NOAA's National Climatic Data Center. ... Smoke stacks at sunset ..... The changes observed over the last several decades are likely mostly due...
Words: 441 - Pages: 2
...When Carol Teinchek and Bruce Marshall first started Sundown Bakery, the business was fairly simple. Carol ran the shop up front, while Bruce ran the bakery and ordered supplies. When the business began to grow, Carol hired two part-time clerks to help out in the shop. Marina had moved to the country 2 years ago from El Salvador, and Kim was a newly arrived Korean who was working his way through college. Bruce hired Maurice, a French Canadian, as an assistant. The ovens were soon running 24 hours a day, supervised by Maurice, who was now master baker, and two assistants on each of three shifts. Marina and Kim supervised the shop, since Carol was usually too busy managing general sales distribution to spend much time with customers. Bruce still spent 3 or 4 hours a day in the bakery whenever he could get out of his office, but he spent most of that time coordinating production and solving problems with Maurice. Within the next year, Sundown expanded from its original location, adding two new shops as well as two kiosks in local malls. Carol and Bruce hired a new operations manager, Hans Mikelson, who had formerly been regional manager of a national chain of coffee shops. Mikelson had plenty of new ideas about how to operate an expanding business: He had a Web site created, added an extensive range of drinks and meal items to the menu, and instituted two dress codes—one for all counter help and another for kitchen employees...
Words: 532 - Pages: 3
...Summary: Carol Teinchek & Bruce Marshall have first started Sundown Bakery. As the business grows, Carol hired two assistant to help her who is Marina from El Salvador and Kim a korean guy. Bruce also hired Maurice a French Canadian as a master baker in Sundown Bakery. Within the next year, two new shops and two kiosks stall have opened; Hans Mikelson was hired as a operation manager. Mikelson have implemented dress code for all employee and employee manual for new employee. All of these changes were announced in memo and distribute to employees. However, Mikelson’s memos have created some issues, experienced worker were furious about receiving orders from bureaucrats and new employee barely knew Bruce and Carol. Besides that, there are seven workers from different countries who now work together in original shop, which affect the quality of communication. Quality product alone is not enough to guarantee the continuing success of Sundown Bakery, they need to improve the quality of communication among the whole company. Question 1 . Communication is a process of transferring a message from one person to another. Effective communication is important when conducting a business; the receiver must able to interpret the meaning of the message correctly. The key element in communication process included sender, message, decoding, feedback, context and noise. The sender is the person who initiates the communication, his ideas or information is encoding into a massage in a form...
Words: 2392 - Pages: 10
...feedback, context, and probable sources of noise. Describe how the problems you identified could have been minimized by different communication strategies. 2. Identify the changes in communication channels between employees and management as Sundown has grown. What channels can be used to make communication about changes in the business most productive? 3. Consider the relational messages employees seem to have received from management as Sundown’s business grew. 4. How have Sundown’s formal and informal communication networks changed as the company expanded? In what ways have both the formal 6/19/09 8:24:03 PM3 and informal networks contributed to Sundown’s growing pains? In what ways can these networks be used to improve the relationships between management and employees? Chapter 2 1. How do changes in the demographic makeup of Sundown Bakeries reflect transformation of the larger workforce? 2. Consider the following dimensions of culture as you describe the impact of culture on communication within the company: high- and low-context styles, individualism and collectivism, and power distance. 3. How would you describe the early organizational culture of Sundown? How has the culture changed as the company grew? Consider the issues listed on pages xx–xx as you answer this question. 4. What advice would you give to Sundown’s management team about how to maintain the most effective culture in the...
Words: 257 - Pages: 2
