... Assignment for Course: (OPS 5095 - Service Operations Management (Day) Submitted to: (Professor Thomas E Griffin) Submitted by: (Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie) (ss3304@nova.edu) (Cell 561-386-0597) Date of Submission: August 6, 2014 Title of Assignment: CASE STUDY SUNSET GRILL CERTIFICATION OF AUTHORSHIP: We certify that we are the authors of this paper and that any assistance we received in its preparation is fully acknowledge and disclosed in the paper. We have also cited any sources from which we used data, ideas of words, whether quoted directly or paraphrased. We also certify that this paper was prepared by us specifically for this course. Student Signature: Stevenson Saby, Kristopher Thomas, Echo Dong, & Momoco Xie ******************************************* Instructor’s Grade on Assignment: Instructor’s Comments: Executive Summary This paper recognizes the reasons why Sunset Grill is not working at its maximum capacity, thus minimizing its revenues. This paper evaluates what makes Sunset Grill at Blue Mountain an alluring establishment while likewise illustrating means in which it can augment its operational potential. The paper will demonstrate how the restaurant is missing the mark regarding its revenue potential for reasons identifying with exorbitant output time, deficient configuration characteristics, and additionally a wasteful usage...
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...Contents Executive Summary 4 Background 4 Problem Statement 4 Analysis 5 Operational Models 5 Options, Implications and tradeoffs 5 SWOT ANALYSIS CHART 6 Blueprint for Sunset Grill 7 Recommendations and Conclusions 8 Executive Summary The Sunset Grill-at-Blue, an all-breakfast franchise, located in the Village at Blue Mountain, Ontario is currently operated by Bruce Melhuish. Even though the franchise was named Business of the Year in the counties of Simcoe and Grey, the first year of operation resulted in breaking even. Sunset’s service concept is aimed at providing affordable family meals. The restaurant features an open-concept kitchen, which allows Melhuish to oversee the interaction between staff and customers, and the order process, as in the breakfast business the main goal is to get food out quickly as possible. The purpose of this report is to identify the operational problems of the restaurant and provide recommendations based on an analysis of feasible alternatives. Based on the analysis it was discovered that customer demand had been increasing due to the Village at Blue Mountain ski resort experiencing high occupancy rates during the summer and winter. Because Sunset Grill had not forecasted the high demand of customers during weekends, and thus not adjusted the staff, the ordering process was delayed and created queues of up to 25 minutes. By performing an assessment of the restaurant’s operations...
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...S SUNSET GRILL AT BLUE w 9B10D015 Jason Melhuish wrote this case under the supervision of Professors Dina Ribbink and John Haywood-Farmer solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors might have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2010, Richard Ivey School of Business Foundation O D O It always seemed to take staff longer than the owner expected to learn the ropes, and queues were endemic in the restaurant’s operations. On a recent busy weekend, Melhuish had been dismayed to discover that the queue of waiting customers stretched all the way around the street corner. He had darted outside and reassured customers that they would be seated within 15 minutes. Although many patrons groaned and decided to go elsewhere, many others stayed, because breakfast options in the vicinity were...
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...Business & Entrepreneurship Assignment for Course: OPS 5095 – Service Operations Management Submitted to: Dr. Rickey Casey Submitted by: Date of Submission: February 8, 2015 Title of Assignment: Case Study: Sunset Grill at Blue CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student's Signature: ***************************************************************** Instructor's Grade on Assignment: ________________________________________________________ Instructor's Comments: _______________________________________ CASE GRADING RUBRIC TITLE OF RUBRIC: OPS 5095 Student Case Grading Rubric | Course: OPS 5095 | LEARNING OUTCOME/S: CC1, CC3, CC7 | Date: November 4, 2011 | PURPOSE: Apply OPS Theory to Business Practice | Name of Participant: Student | VALIDITY: Best Practices in OPS Management | Name of Rate: Professor | COMPANION DOCUMENTS: Individual Cases, Assigned Articles and APA Style Manual | | Earning maximum points in each box in ‘PROFICIENT’ column and / or points in columns to the right of ‘PROFICIENT’ meets standard. | | <<<<<<<<<< Less quality . . ....
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...Floor-to-ceiling windows showcase the dramatic panoramas of the Valley's desert landscape, the city's twinkling lights and Arizona's colorful sunsets. Whether seated indoor or out, the sense of dining on top of the world cannot be ignored. Task: Some parts of tasks were described by our mentor and most of the tasks were given some instructions from the lessons. Regarding research competence, my task in this case was to research the parts of the grill, production methods, and production machines in PD2. I also researched the function to compare the specification of some other grills, which available on the market, to provide the different tasks of each part of the grill to individual group members in order to assemble them into one completed...
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...environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsens or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset...
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...macro environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsens or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset Boulevard, are analyzed in...
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...environmental factors will be analyzed. The analyses will show that the fast food market is mature, and that it still holds some growth potential. To find out who the potential customers of the Subway franchisee might be, a survey was made. A questionnaire was used as a main tool to analyze customer preferences and the prospects of opening a Subway restaurant in Århus, Horsen s or Vejle. After evaluating the results of the questionnaire, Horsens was pointed out as the most attractive and suitable city to open a new Subway restaurant. The competitive situation is also analyzed. In doing so, the overall competitive situation within the fast food industry is assessed. Furthermore, three main competitors, namely McDonald‟s, Burger King and Sunset...
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...Camping Equipment & Misc Day Weekend Tent (1 Person) $5 $10 Tent (3 Person) $10 $18 Tent (6 Person), Screen House $12 $20 Lantern (Propane & battery) / Heater $2 $4 Stove (propane) $2 $4 !!!fuel & battery not included!!! Camping Chairs $2 $4 5G Water Jug $2 $4 48Q Cooler $2 $4 Car Top Carrier (fits most vehicles) $6 $10 **Utility Trailer (6' x 12') $12 $20 **Enclosed Trailer (6' x 12') $25 $40 *** or****Car Trailer (18’) $37 $59 **Log Splitter $29 $45 ****Coleman Camper Taos sleeps 4 $40 $70 ****Coleman Camper Santa fe sleeps 4 $52 $100 ****Coleman Camper Bayside sleeps 6 $64 $125 !!!Propane for Campers not included!!! Canoes, Boats, and Accessories Day Weekend Fiberglass Canoe $14 $25 Kayak, One or Two Person $14 $25 **Canoe Trailer (holds 1 or 2) $10 $18 **Canoe Trailer (holds 6 or 8) $23 $40 **^6 Canoe Package $92 $175 **^8 Canoe Package $115 $200 **#^Pontoon Boat $125 $200 **#^Bass Tracker or Low Fishing Boat $125 $200 **#^14‘ V Bottom w/ 9.9hp motor $41 $75 **#^14‘ V Bottom or Jon Boat $23 $40 Anchor/Lifejacket/Oars/Paddle $2 $4 Trolling Motor w/battery $12 $20 9.9 Boat Motor $20 $35 !!!Boaters Safety Course is required to rent a motorized boat at ODR!!! * Requires 1 7/8" ball and 4-prong light...
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...|Military Appreciation Day | |Meetings and Event Management SUMA10 – Sec A | |Instructor: Kelli Price | | | | | |8/22/2010 | |This analysis provides the basic outline for Military Appreciation Day. | TABLE OF CONTENTS Introduction Page 3 Date of Event Page 3 Number of Attendees Page 3 Staff Requirements Page 4 Event Plan Page 4 Food and Beverage Vendors Page 6 Alcohol vendors Page 6 Non-Food Vendors Page 6 Marketing Plan Page 7 Budget Page 10 Technology Page 11 Accommodation provided for special needs guest Page 12 Emergency Staff Page 12 Contracts...
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...Brown 1 Hannah M. Brown Mr. James Eichen English IV P 16 February 2016 Food Studies Food is the center of life across the globe, in various cultures. While it is vital to humanity’s survival, it has become far more than an important factor of health and nutrition. In food studies, the complex relationship between food and humans is explored. Food studies is more than just the study of food itself, as it is different from the traditional foodrelated areas like nutrition, molecular science and gastronomy. It is explored via multiple perspectives such as art, history, sociology, psychology, social justice and economics. With psychology having the largest connection to food studies, researchers can look deeply into eating and find a deeper meaning to help them understand humanity in a greater way. A meal has the image of unity and brings people together. Food choices can tell stories of families, groups and individuals. “The ways in which foods are eaten in various nationalities signified unconscious attributes and qualities” ( “Thinking Made Easy” ). Humans live by symbols to make sense of this world, to help organize and to give meaning to our existence. Every group, whether it is bound with religion or social status, thinks of itself as “special and exceptional and uses food to show it” ( Civitello ). During the Chinese New Year, traditional dishes are carried with great significance based upon superstitions affiliated with spirituality...
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...TITLE: MARKETING MIX OF THE MANILA HOTEL SUBMITTED BY: 施天仁 Zyril Christian Cruz 2008290005 饭馆082 THESIS SUPERVISOR: Gu Huimin LOCATION OF RESEARCH: MANILA HOTEL TABLE OF CONTENTS CHAPTER I. INTRODUCTION BACKGROUND OF THE STUDY CONCEPTUAL FRAMEWORK THEORETICAL II. REVIEW OF RELATED LITERATURE RELATED LITERATURE LOCAL/FOREIGN RELATED STUDY LOCAL/FOREIGN III. PROBLEM AND ITS BACKGROUND STATEMENT OF THE PROBLEM ASSUMPTION OF THE STUDY SIGNIFICANCE OF THE STUDY SCOPE AND LIMITATION DEFINITON OF TERMS IV. METHODOLOGY METHODS OF PROCEDURE DESIGNS REFERENCES CHAPTER I INTRODUCTION BACKGROUND OF THE STUDY The Manila Hotel is a 570-room five star hotel in Manila, Philippines, Located in the heart of the Manila Bay area. The Manila Hotel is the oldest premiere hotel in the Philippines, built in 1909 to rival Malacanang Palace, where the Philippine president now lives, and opened in 1912. It was built on 3.5 hectares (376,736.9 sq ft) of the land along Roxas Boulevard. It was the residence of General Douglas MacArthur from 1935 to 1941. On January 17, 2008, at the...
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...Petro Dollars Guidelines For Doing Business in the UAE Prepared for: Mrs. Margaret Blue University of Southern Mississippi IT 380 Organizational Communications Prepared by Roy Gasaway April 1, 2014 TO: Margaret Blue FROM: Roy Gasaway DATE: April 1, 2014 SUBJECT: Guidelines For Doing Business in The United Arab Emirates Here is the report you sanctioned on doing business in the United Arab Emirates (UAE). UAE is a well-established logistics hub providing access to markets in the Gulf, the Middle East, Africa, Eastern Europe, the Indian Subcontinent and the rest of Asia. The local emirate government closely parallels the federal government construct. A member of the ruling family constitutes the executive. Executing the directives of the executive are various ministries and other departments. The ministries and other departments, together with governmental agencies constitute the emirates governing bodies. This federal system of governance has provided for a stable political environment granting an attractive destination for international investment. Thank you for the opportunity to prepare this report. If I can provide additional help on our quest to bring our business to the UAE, please contact me. Attachment Executive Summary The UAE is one of the fastest growing markets in the Middle East. Peaceful and prosperous, the UAE offers businesses unlimited business opportunities in a diverse open economy. Located...
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...Chapter One Introduction 1. Introduction At present in the world the largest and fastest growing industry is the tourism and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited has been incorporated in Bangladesh 09th day of june,2003 as a private company Limited by share under the companies Act 1994. The principle activity of the company is to business of hotel, restaurant, café, refreshment room. The commercial operation from 12th November,2004 with three star deluxe hotel constructed in its own land at Marine Drive, kala Toli, Cox’s Bazar and hotel named after “ Hotel Sea Crown” and its Corporate office is in Gulshan Model Town, Dhaka from where all reservation, marketing and accounts activities are operated. The methodology, scope of the report & the limitations are also described here. The second part is about overview of Hotel Sea Crown, which includes the historical background, mission & objectives of the hotel. It also plays a great role in Bangladesh. So it faces some threats. But it has a lot of opportunity here...
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...SAT WRITING ESSENTIALS SAT WRITING ESSENTIALS ® NEW YORK Copyright © 2006 LearningExpress All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by LearningExpress, LLC, New York. Library of Congress Cataloging-in-Publication Data: Starkey, Lauren B., 1962– SAT writing essentials / Lauren Starkey. p. cm. ISBN 1-57685-532-5 1. English language—Composition and exercises—Examinations—Study guides. 2. SAT (Educational test)—Study guides. I. Title. LB1631.5.S785 2006 378.1'662—dc22 2005027520 Printed in the United States of America 987654321 ISBN 1-57685-532-5 For more information or to place an order, contact LearningExpress at: 55 Broadway 8th Floor New York, NY 10006 Or visit us at: www.learnatest.com About the Author Lauren Starkey is a writer and editor who specializes in educational and reference works. Her thirteen years of experience include eight years on the editorial staff of the Oxford English Dictionary. The author of more than ten volumes, Lauren lives in Essex, Vermont, with her husband and three children. v Contents CHAPTER 1 Getting to Know the Writing Section of the New SAT Old versus New Strategies for Test Taking Scoring SAT Study Timetable 1 1 2 4 5 11 12 32 45 55 56 58 59 59 65 68 69 CHAPTER 2 The Multiple-Choice Section Identifying Sentence Errors Improving Sentences Improving Paragraphs CHAPTER 3 The Essay Strategies for Timed Essays Understanding the Prompts...
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