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Supply Chain Task2

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A1- Explain how you determined your product design decisions in the simulation.
In the simulation we had to start a computer company from the ground. Initially, we were given a 2 million dollar investment to start with. We had to choose 2 out of 3 markets in 4 different major cities each with their individual need. We had to design computers that will respond to their needs based on the market report that was provided. We did not have a report or review of our products to rely on to build new computers since we were a new company. Therefore, we analyzed the market research to see what our targeted market wanted and the price they were willing to pay. Then we build computers based on them.
Mercedes, a very well-known car company, wants a computers that is fast and powerful, has engineering features and can connect with other computers. In response to their needs, we manufactured the GCS 100, a powerful, fast computer with engineering capacity that can link to other computers. We chose the GCS100 name because it is our acronym plus 100. We added the 100 in case we came with an updated version we can change the number and keep the GCS. After a quarter of deceptive result we decide to stop manufacturing the GCS100 and replaced it with Global Power computers which we later updated to global power 1.
Workhorse has the largest market. They wanted an easy and fun to use computer with office application that can link with other computers. Therefore we manufactured the GCS with the characteristics they wanted. After one quarter of sales and customer reviews and market analysis, we discontinued the GCS 100 and started making the Global Worker which we later updated to Global Worker 1 with enhanced features.
GCS 100 and 1000 were virtually a market testing. They also allowed us to gather feedbacks such customers’ thought about our products and the competitors’ product.

A2- Discuss whether you would change the target markets you selected if given the opportunity to repeat the simulation.
During the simulation we used the following table to choose the markets to serve and we would not change them if we had to do the simulation again.

Even though Mercedes were the smallest market, they were willing to pay a high price for a high performance computer which made them more profitable and put them in our number one priority. Workhorse on the other hand had the largest market size which made them very attractive in a business perspective. Even though they were willing to pay a low price, their size and low performance requirement made them look very profitable. Therefore, it was smarter to choose Mercedes and Workhorse instead of Travelers who wanted a low performance computer at a high price but were the smallest market. Mercedes has a larger size and were willing to pay a lot more when compared to Travelers. Therefore we would not change the market to serve if we had to do the simulation again.
A3- Discuss whether you would change the sales office locations you selected if given the opportunity to repeat the simulation.
After choosing the markets we wanted to serve, we decided to start by opening two office locations in Paris-Europe and NY-NorthAmerica. This decision was based on information provided in the simulation and factors beyond the simulation. These 2 cities were included in the top 2 cities for Workhorse which was our largest market and in the top 3 cities for Mercedes. Since it was cheaper to open and operate an office in Paris compared to Tokyo ($210,000 Vs $250,000), we waited till the third quarter to open an office in Tokyo. Even though Paris and New York are developed country with strong purchasing power, Tokyo (Japan) is very well known in the car manufacturing industry. Therefore we forecasted stronger sales in those locations and started by opening offices there with the intention to open offices in SaoPaulo in the future once we grow strong. We would not change the office locations if we had to do the simulation again. These decisions were made after careful analysis and the strong sales substantiated it. World Market | Open | Close | City | Current Status | Setup/Close Cost | Quarterly Lease Cost | | | Tokyo-Asia | Closed | 250,000 | 150,000 | | | SaoPaulo-SoAmer | Closed | 200,000 | 80,000 | X | | NY-NorthAmerica | Closed | 220,000 | 120,000 | X | | Paris-Europe | Closed | 210,000 | 100,000 |

A 4. Discuss whether you would spend differently on marketing research if given the opportunity to repeat the simulation. During the simulation we were allocated $15000 for marketing research which provided valuable information such as market size, customers’ need and want, 12 months potential demands and price they were willing to pay. It helped us decided which market to serve, where to open sales office, and what computer to design. The information provided were later more useful when it provided us thorough market analysis including competitors’ performance and customers’ perception of our products. If allowed, we would spend more on marketing research and purchase more market research. These will allow us to compare different marketing research and do a thorough market analysis.

B. Analyze the factors you considered during the simulation in deciding whether to establish a presence in international markets.
The market research provided us with market size, needs, location and 12 months potential demands. Given the locations and the potential demand, it was wiser to open stores in different location instead of having all order shipped from one location. Both Japan and Brazil are home to car factories and since Mercedes was one of the market we chose to serve, we decided to open local stores in those areas. Also Japan is a large electronic manufacturer, thus it may be better to compete with them locally. In addition having one location may not suffice to stay competitive as most big companies are global. Having sores in different locations can also create a safety net when sales in one location are down.
Looking at the strong potential demands in all 4 cities, we thought that we could increase sales by opening stores in those locations. Otherwise we would have limited ourselves to the New York market which had a total potential demand of 12,016. Going global can create pooled purchase power which lowers the cost of supplies. In the simulation the per-unit fixed cost was lower as we increased production mainly due to the ability to order in bulk and to spread the cost over a large number of unit. This led a higher profit margin.
It is a public knowledge that Starbucks has pooled purchase power. They have the ability to negotiate and dictate the price they pay for coffee. Because they have stores all throughout the world, their purchasing power is strong which makes them attractive to coffee growers who have to compete for their business.

C. Discuss additional factors this type of company should consider when analyzing whether to expand internationally (beyond the factors available in the simulation).
After choosing the markets to serve, we had to know their locations and open local store there. However we had to consider some factors beyond the simulation before going international.
It is a public knowledge that Mercedes has plants in different parts of the world including Brazil and the USA. Therefore we want to have store in those locations to increase purchase probabilities and to serve them better. Also this will expose us to other potential customers in those countries who otherwise can purchase computers with other local providers. It is also known that many companies are outsourcing in Mexico, China, and other parts of the world where labor and parts are cheaper. Therefore, opening stores or factories there can significantly increase the number of potential customers and create significant growth.
Large computer companies such as Apple, Toshiba and Dell are all global. Therefore we need to think going global if we want to stay competitive. As countries are developing, its people are needing access to high technology which is not always available locally. Hence expanding globally can capture those sales.
Furthermore labor cost and compensation packages are cheaper in many developing country compared to USA. Raw material prices and levy may be other things to consider as they may be cheaper. It is sometimes cheaper to have a local factory/store instead of shipping computers to customers from overseas. Also on time delivery will be quicker if the computers are manufactured locally.
For example, I was selling Dell computers in Mauritania(West Africa) and constantly run into trouble maintaining delivery time, and getting customers replacement parts and accessories. When I called Dell, they informed me that the nearest store/plant was in Paris, France whose price were even higher than the US prices. This would not only solve delivery issues but it will raise the price. Dell could have been the market leader in North Africa had they opened a local store.

| Gcs100 | global power | global power 1 | Base Components | X | X | X | Office software-word,spreadsheets | X | X | | Office software-word,spreadsheets - new release | | | X | Scientific/engineering software | X | X | X | Multimedia accessories for science/engineering | X | X | X | Standard desktop design | X | X | | Stylish desktop design | | | X | 15" monitor for desktop | X | | | 17" monitor for desktop | | X | | 19" high resolution monitor for desktop | | | X | High performance computing power | X | X | | Ultra fast/powerful computing | | | X | Standard keyboard | X | | | Expanded keyboard with hot keys | | X | | High comfort keyboard with wrist rest | | | X | Standard network/Internet connection | X | X | | High speed network/Internet connection | | | X |

| Gcs 1000 | global worker | global worker 1 | Base Components | X | X | X | Office software-word,spreadsheets | X | X | | Office software-word,spreadsheets - new release | | | X | Games | | X | X | Multimedia accessories for office | X | X | X | Standard desktop design | X | X | | Stylish desktop design | | | X | 15" monitor for desktop | X | | | 17" monitor for desktop | | X | X | Standard computing power | X | X | | High performance computing power | | | X | Standard keyboard | X | X | | Expanded keyboard with hot keys | | | X | Standard network/Internet connection | | X | | High speed network/Internet connection | | | X |

12-month Potential Demand | | | |

Minimizing inventory

Mercedes is the smallest market but has the highest profit margin which made it our primary focus

Brand loyalty. We want to offer them more than they requested

Top 8 Brand Judgments | | |

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