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Survey, Customer Satifacrion

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Submitted By fiire23o
Words 261
Pages 2
It might sound funny saying this, but after reading about the funnel experiment in our textbook, the first thing came to my mind was bowling and playing pool. I think you can compare this experiment to bowling and playing pool in terms of moving the funnel in different directions. For example, the funnel experiment is trying to show us that people will sometime try to decrease variation and improve results by moving the funnel. A bowler will do the same,intermsofstandingindifferentpositionsoraddingatwistwhencastingtheballdownthelane. Apoolplayer will try to hit a ball into the pocket by using combination techniques such as hitting a different ball first, other than the one they want to land in the pocket. The first ball hit will roll on to hit another which will roll on to finally hit the one they want to land in the pocket, and hopefully it will. There are no guarantees. Some techniques work causing better results, while others will cause worse results. As for the online simulation of Deming’s funnel experiment, my answers to whether or not it simulates the rules are listed below, including the rule. When using this simulation, I used both scenarios (high and low) for testing each rule six times; three for low and three for high. Doing so showed me how differently things can turn out when manipulated. Below each rule is a screenshot of the simulation summary. Please note that these charts are listed in reverse order of runs. From what I see, after running this simulation, is that it does relate to the rules in our chapter.

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