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Systems Planning and Selection

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154 Part II Systems Planning and Selection

d. Jim 'Woo would like to investigate how other online stores are targeting the business furni­ ture market. Identify and evaluate t\\OOonline

leases apartments, sells condominiums, a provides housekeeping, basic utilities, cab television, and recreational activities for its re stores that sell business furniture, Briefly sum­ marize your findings.

idents. The retirement village is locally owne and managed; however, a residents' advisor board has Significant input when changes
~~o.
/::5:h. :2.

Hoosier Burger
The Hoosier Burger project development team

recommendations to the retirement village a contemplated. has met several times with Bob and Thelma Mellankamp. During these meetings, Bob has stressed the importance of improving Hoosier

Golden Age Retirement Center's manager
Mary Lou Tobias, has recently approached y for help with the retirement center's outdate
Burger's inventory control, customer ordering, and management reporting systems. Demand for

information system. Currently, the retirement office has five employees, including Ms. Tobia
Hoosier Burger food is at an all-time high, and

She explains that all data concerning residents this increased demand is creating problems for

financial matters, suppliers, employees, an
Hoosier Burger's staff, creating stock-out prob­ lems, and impacting sales,
During busy periods, customers sometimes wait 16 minutes to place an order and may wait an additional 26 minutes to receive their order,

recreational activities are kept manually. Th management office does have a new compute running Windows Vista and Office software Currently the computer is used only to prepar a weekly newsletter sent to current residents
Low-in-stoc k inventory items are often not

Ms. Tobias would like to have a system tha reordered in a timely fashion, thus creating prob­

automates the areas previously mentioned. Sh lems with the food preparation. for instance, vanilla ice cream is used to prepare vanilla malts,

would also like to establish a network when any employee can access information. This ne an item that accompanies the Hoosier Burger
Special. Last week. Bob did not order enough vanilla ice cream, resulting in a last-minute dash to the grocery store.
Bob and Thelma have expressed their feelings that a new information system will be beneficial in the areas of inventory management. market­ ing. customer service. and food preparation. Additionally. the project team discussed with Bob and Thelma the possibility of implementing a point-of-sale system as an alternative design strategy. system must be implemented within si months. After an initial analysis, you make the follow ing estimations. You will use these data as part your initial feasibility assessment.

Year 0 Year 1 Year 2 Year 3 Year 4 Year.

~02 ::.: " s: -r:r

a, How was the Hoosier Burger project identi­ fied and selected? What focus will the new system have?
b. Identify the Hoosier Burger project's scope.
c. using the six feasibility factors presented in the chapter. assess [he Hoosier Burger proj­ ect's feasibility.
d. L'sing Figure :3-8as a guide, develop a Project Scope Statement for the Hoosier Burger project

:3. Golden Age Retirement Center
The Golden _-\geRetirement Center is a retire­ ment village designed for adults over age 60 who want to "get away from it all. ,. Golden _-\ge

a. Identify several benefits and costs associat with implementing this new system.
b. Using the feasibility factors identified in tl chapter. assess the new system's feasibility.
c. using Figure -l-10 as a guide, prepare an e, nomic feasibility analysis worksheet for? Tobias. Lsing a discount rate of 10 perce what is the overall :\P" anel ROP When \ break-even occur?
d. Modify the spreadsheet developed for qt
[ion c to reflect discount rates of 11 ant' percent. What impact will these new t'( have on the economic analysis')
54 Part I Foundations for Syst ms Development

manual systems on which they were n odeled. In an effort to improve its information s stems, PVF

Customers place their orders at the counte and are called when their orders are ready. Th recently renovated its inforruati n systems, resulting in a company-wide data ase and appli­

orders are written on an order ticket, totaled o the cash register, and then passed to the kitche cations that work with this data ase. Pine Valley
Furniture's computer-based ap ications are pri­

where the orders are prepared, The cash registe is not capable of capturing point-of-sale infonna marily in the accounting and inancial areas, All applications have been built n-house, and when necessary, new informatio systems staff is hired to support Pine Valley umiture's expanding

tion. Once an order is prepared and delivered, the order ticket is placed in the order ticket bo Bob reviews these order tickets nightly an makes adjustments to inventory. information systems.

a. How did Pine \'allej1 umiture go about devel­

In the past several months, Bob has noticed several problems with Hoosier Burger's curren oping its informa on systems? Why do you think the comp y chose this option? What

information systems, especially with the inven tory control, customer ordering, and manage other options W· re available?
b. One option av ilable to Pine Valley Furniture

ment reporting systems. Because the inventory control and customer ordering systems ar was an enter .ise-wide system. What features does an ent rprise-wide system, such as SAP, provide')" at is the primary advantage of an

paper-based, errors occur frequently. These errors often affect delivery orders received fro suppliers as vvell as customer orders. Bob ha enterpris wide system'?
c. Pine Val ey Furniture will be hiring two sys­ tems a alysts next month. Your task is to devel p a job advertisement for these posi­ tions Locate several Web sites or newspapers tha ave job advertisements for systems ana­ lys s. What skills are required'?

often wanted to have electronic access to fore casting information, inventory usage, and basi sales information. This access is irnpossible because of the paper-based system,

a. Apply the SDLC approach to Hoosier Burger. b. Using the Hoosier Burger scenario, identify a example of each system characteristic.
d. WI at tY1)eSof information systems are cur­ l~ntly utilized at Pine Valley Furniture,')

c. Decompose Hoosier Burger into its major subsystems. Provide an example of each.

2. Hoosier Burger
As college students in the 1970s, Bob and Thelma Mellankarnp often dreamed of starting their own business. While on their "yay to an eco­ nomics class, Bob and Thelma drove by Myrtle's

d. Briefly summarize the approaches to systems development discussed in this chapter. Whic approach e!o you feel should be usee! b Hoosier Burger?

;3. \.'\Jatural Best Health Food Stores
I atural Best Health Food Stores is a chain o
Family Restaurant and noticed a "for sale" sign in

th food stores. Garrett Davis opened his the window. Bob and Thelma quickly made arrangements to purchase the business. and Hoosier Burger Restaurant was born. The restau­ rant is moderately sized, consisting of a kitchen,

Natural Best Health Food Store in 197, since opened IS stores in three states. he sold only herbal supplements. coffees and teas. and household pro, dining room, counter, storage area, and office. Currently. all paperwork is done by hand. Thelma and Bob have discussed the benefits of purchas­ ing a computer system: however, Bob wants to investigate alternatives and hire a consultant to help them.

990. he expanded his product line tc nal care, pet care, and grocer:

al months, many of Mr. Davis requested the ability to purchas prepackaged m such as chicken, turkey, fis]
Perishable foocl items. such as beef patties. buns, and vegetables are delivered daily to the restaurant. Other items. such as napkins, straws. and cups, are ordered and delivered as needed.

and vegetarian, meals autoruatica weekly, biweekly, 0 this option is viable

d have these prepackage delivered to their hom nthly. '.VIrD. avis feels rh l\ atural Best has:
Bob Mellankamp receives deliveries at the restaurant's back door and then updates a stock log form. The stock log form helps Bob track inventory items. The stock log form is updated when deliveries are received and also nightly after daily sales have been tallied.

automatic delivery C:'1<:~,:.,m in place for its exi ing product lines.
With the current sys subscribe to the Natural (NBDS) and have personal products, and grocery it

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