Premium Essay

T. Gayle

In:

Submitted By tincyj
Words 1215
Pages 5
HA425: Operational Analysis and Quality Improvement
Unit 3 Project
Student Name: Tincy Jackson Part One
What are the philosophical elements of CQI and how can these elements can be used in a health care setting? | The philosophical elements of Continuous Quality Improvement (CQI) consist of strategic focus, customer focus, systems view, evidence-based analysis, implementer involvement, multiple causation, solution identification, process optimization, continuing improvement, an organizational learning. Philosophical elements of CQI basically identify the traits that are needed in order to ensure ongoing improvement within an organization. Strategic focus would basically tell what the companies mission and is and the services that are offered. The customer focus would identify whether there is cohesiveness among the patients as well as the staff ensuring both are satisfied with the results of their care and outcomes. Systems view “emphasis on analysis of the whole system providing a service or influencing an outcome,” (McLaughlin & Kaluzny, 2006). Evidence based analysis would be where data is collected and studied in order to identify trends of all types such as billing errors, and areas of excelling or needing improvement. All stakeholders would take part in some way in the implementer involvement phase. In the multiple causation phase causes of certain occurrences or their appearance would be identified and explained. Solutions will be identified which would enhance the functionality of the company in the solution identification phase. In the process optimization stage management will ensure processes are running at an optimal level. Continuing improvement would involve the ongoing monitoring and improving of all processes within the organization. Organizational learning provides the opportunity for continuous education which

Similar Documents

Premium Essay

Oprah Winfrey's Speech at Stanford Graduation 2008

...Speech Analysis Paper Oprah Winfrey Stanford University Graduation 2008 This speech was about three lessons that Oprah Winfrey has come across in her professional and personal life. She talked about striving to be yourself and not anyone else and how you can grasp failure and turn it around by embracing it and finding the solution, and lastly how happiness comes when you give back to others. Her first lesson was about striving to be your own self; she talked about in the beginning of her professional career when she had a job in Baltimore as a news anchor. She was constantly holding Barbara Walters as the image she wanted to be in her career and wanted to be like. So she was always trying to talk like Barbara, look like Barbara and act like Barbara… And she kept getting it wrong. She felt the need to be spontaneous and more of herself when she would read some of the headings…. Especially upsetting headings with disasters involved. So she would sometimes not pre-read any of headings until she was live so it would come across more realistic. She once covered a story of a horrible fire and afterwards ran to the scene and helped the fire victims by providing blankets. She never lost her empathy. She ran into some barriers during this job that ultimately helped her find her true purpose in life. The first barrier was that her boss let her know that they did not like the way she looked, and that they wanted to give her a new name that they thought would be more “friendly” and...

Words: 1290 - Pages: 6

Premium Essay

Chosen Leader: Oprah Winfrey

...Chosen Leader: Oprah Winfrey There are many great leaders throughout the world but the leader that our group chooses to write about is Oprah Winfrey - one of the world’s most influential women. Oprah Winfrey was born in 1954, she is a famous American media proprietor, talk show host, actress, producer, and philanthropist. The reason why we choose Oprah is because our group has 5 ladies, all ambitious and want to be successful in life. Oprah is an example of a woman that had overcome many difficulties in life and became one of the richest women. Studying about her will help us apply her leadership style and hopefully be a better leader in the future. Why do you consider her as a leader? According to the definition of leadership we studied in class, “Leadership is an influence relationship among leaders and followers who intend real changes and outcomes that reflect their shared purposes”. In 2002, Christianity Today published an article called "The Church of O" in which they concluded that Winfrey had emerged as an influential spiritual leader. As written in Wikipedia, “To her audience of more than 22 million mostly female viewers, she has become a postmodern priestess—an icon of church-free spirituality.” (Oprah Winfrey, 2017) She has influence over millions of people worldwide. “In 2007, Winfrey began to endorse the self-help program The Secret. The Secret claims that people can change their lives through positive thoughts or 'vibrations', which will then cause them to attract...

Words: 1466 - Pages: 6

Free Essay

Service Provider Type

...Nt1330 Service Provider Types RBOCS Regional Bell Operating Companies (RBOCS) was formed in 1984 due to the breakup of AT&T based on a restructure agreement. RBOCs were organized into seven regional Bell holding companies called Ameritech, Bell Atlantic, Bell South, Nynex, Pacific Telesis, Southwestern Bell, and US West. The BOCs were given the right to provide local phone service while AT&T was allowed to retain its long-distance service. RBOCs are progressively making available new telephone carrier technologies such as ISDN and DSL. (Margaret Rouse, 2008) LECS & ILECs Local exchange carriers (LECs) are separated into mandatory LECs (ILECs) and competitive LECs (CLECs).These carriers use the public switched telephone network system for accessing consumers. Unbundling the network helps to create the ability for CLECs to compete with ILECs. This is discussed as local-loop unbundling (LLU or LLUB). MSO Multiple system operators (MSO) are operators of multiple cable television systems. The majority of system operators run cable systems in more than one community. Cable companies offer and promote television services to consumers using radio frequency over HFC hybrid fiber copper and radio frequency over glass networks. ISP ISP is an internet service provider company the offers access to the Internet. An Internet service provider (ISP) is a company that an access ISP connects a consumer to the Internet using copper or fiber­-optic cables, or through a wireless...

Words: 285 - Pages: 2

Premium Essay

Unit 2 Assignment 1: Service Provider Types

...Brenda Deni NT1310: Physical Networking Unit 2 Assignment 1 3/30/2014 Service Provider Types * RBOCS: Regional Bell Operating Company Service * Regional Bell operating company (RBOC) is a term describing one of the U.S. regional telephone companies (or their successors) that were created as a result of the breakup of American Telephone and Telegraph Company (AT&T, known also as the Bell System or "Ma Bell") by a U.S. Federal Court consent decree on December 31, 1983. The seven original regional Bell operating companies were Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Bell, Southwestern Bell, and US WEST. It is important in telecommunications because RBOCs are generally in competition for digital data and Internet traffic with wireless service providers and cable TV companies. RBOCs are gradually making available new telephone carrier technologies such as ISDN and DSL. * ILEC: Incumbent Local Exchange Carrier * Is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs), also known as the "Baby Bells." The ILEC is the former Bell System or Independent Telephone Company responsible for providing local telephone exchange services in a specified geographic area. ILECs compete with competitive local exchange carriers (CLEC). When referring to the technical communities ILEC is often used just to mean a telephone provider. * CLEC: Competitive...

Words: 650 - Pages: 3

Free Essay

Cellphone Industry

...companies and the consumers. With the information from market analysts, alongside the opinions of many involved, the fact of the matter is that there is an impact on every decision made within this mobile market, which will affect the United States in the long run . As we can tell by the history of the rise and fall of cell phone competition in the United States, we started out with numbers of telephone companies, maintaining a healthy competition. However as time passed by, especially in the case of the original AT&T, it all ended up with one company eating up the rest, achieving absolute control over the market. In this particular instance, the original AT&T was forced to split into seven “Baby Bells,” by the United States Department of Justice in a long-running antitrust suit. While this stimulated a growth in competition and awareness of possibilities within the industry, all but one “Baby Bell,” Bell Atlantic, merged together to recreate the behemoth that was AT&T. Luckily, Bell Atlantic grew to become Verizon Wireless, preserving a sense of competition in a vastly unsaturated mobile market. In the market of today, these four players reign supreme, and because of this they have the ability to affect the market as they...

Words: 1327 - Pages: 6

Free Essay

Eco 550

...will limit my discussion to what had been known as “phone service” and not broadcast entities (TV, radio, etc...) nor shall I dwell on the so-called Cable industry. The analysis shall also be primarily focused on the domestic market. Throughout the world, historically the communication industry has overwhelmingly been a monopoly. This was also true in the United States. As AT&T evolved from the late 19th century, except for a year as a nationalized company, existed as a national monopoly. In the so- called Progressive era of the 1910’s, the idea that a natural monopoly would be more efficient and economical than competing systems took hold. The idea of universal service, with rural rates being lower than urban rates (price discrimination). While never a “true” monopoly, with its substantial market share, and restrictions on connecting non-Western Electric equipment to its network, AT&T operated as one. The barriers to entry were primarily economic, the expensive right-of-way access and materials for wired connectivity being first among them. The restriction of un approved devices not being allowed on the AT&T network, limited interconnecting between competitors as well as additional connection & maintenance fees contributed to its dominance. As a monopoly, there were limited phone styles, and little need for deep price reduction through economy of scale or innovation, though state commissions regulated rates. The upside of the additional revenue, Bell Laboratories had been able...

Words: 488 - Pages: 2

Free Essay

Unit 2 Assignment 1

...Eric Satchell NT1330 Service Provider Types Unit 2 Assignment 1 July 3, 2014 Comparing Service Providers There are a lot of companies providing services, but AT&T provided telephone communication to the public. AT&T monopolized the telecommunication industry until the United States took them to court for antitrust and won. AT&T was broken up into eleven smaller companies, call Baby Bells. One of the companies that derived from this law suit was the Regional Bell Operating Company or RBOC. RBOC was a term that described one of the US telephone companies that provided telephone, telegraph, and long distance to the consumers. RBOC is part of a local exchange carrier allowed to compete for business. RBOC services internet service which in turn dealt with digital data. The merging companies provided different types of service based on the Telecommunication Act of 1996. ILEC or incumbent local exchange carrier is a telephone company that provided local telephone communications before the ruling to break up the Ma Bell Company. The FCC ruled that the ILECs must provide other telecommunications service providers access to their equipment to be able to provide a better rate to the consumer. This ruling...

Words: 480 - Pages: 2

Free Essay

Sample Obituary

...Brooke Elise Jones passed away in a tragic automobile accident, early morning on Wednesday, October 28th, 2015, in Dallas Texas; she was born in Rockford, Illinois, June 7th, 1993. Brooke attended Rockford East High School until her junior year. While there she was a member of the varsity swim team, her freshmen through junior year. At the end of her junior year she and her family moved to Roscoe Illinois, where she attended and graduated from Hononegah Community High School in May of 2011. Brooke always enjoyed working with children, so after graduating high school she got a job working as a Direct Support Professional, at a group home for mentally challenged children. The children she worked with ranged in age from 7 to 21 years old. Toward the end of the year, Brooke moved to live with her mother in Omaha, Nebraska. Shortly after she earned a position as an Assistant Teacher, working with 3 year olds, at Rosewood Children’s Academy. She also worked part-time as a swim instructor for children at the YMCA. After working at both of those jobs for a while, she was extremely fortunate to come across a job opportunity at a local, podiatrist office in Fremont, Nebraska. Brooke worked as the Front Desk Receptionist for about a year. She also worked as a part-time nanny for one of the neighbor kids on her days off. Right before Brooke turned 21, she took a vacation to Texas to celebrate her upcoming birthday with her best friend who was attending the University of North Texas...

Words: 517 - Pages: 3

Premium Essay

Telecommunications Evolution Timeline

...Bell placed the first coast-to-coast call from New York City to San Francisco. 1929: Herbert Hoover is first president of the United States with a phone on his desk. 1957: Pagers were field tested in Allentown and Bethlehem, Pennsylvania 1960: The first push button telephones are test-marketed in Findlay, Ohio. 1963: Hotline established between White House and Kremlin following the Cuban missile crisis 1968: 911 chosen as the United States emergency number. 1972: First e-mail message. 1984: First cellular phones come on the market. 1997: Verizon Communications (formerly Bell Atlantic) Merged with NYNEX 1997: AT&T Acquired Pacific Telesis 1998: AT&T Acquired SNET, the World Wide Web is born, The Internet connections were dial tone over phone lines. 1999: AT&T Acquired Ameritech 2000: Cell phones were able to access the Internet "Web Phone" combining the traditional telephone with an LCD touch-screen and a retractable keyboard, customers could surf the Internet, check e-mail, make phone calls and check voice mail over their cell phone. 2000: The "Thin Phone" integrates wireless Internet access with local wireless phone service, Verizon Communications (formerly Bell Atlantic) Acquired GTE, Quest Communications Acquired US West 2005: Verizon...

Words: 493 - Pages: 2

Free Essay

When Information Systems Mislead

...AT&T | When Information Systems Mislead | | Yondondo Stewart | | | Table of Contents Background…………………………………………………………Page 3 Leveling the Playing Field………………………………………….Page 3 Business Applications………………………………………………Page 4 Developed Applications…………………………………………….Page 5 Impact of MSOC……………………………………………………Page 8 Recommendation for the use of MSOC…………………………….Page 11 Bibliography………………………………………………………….Page 12 Background AT&T was once the parent company the Bell System. In 1984, Bell System was forced to divest there company into eight smaller companies, in reaction to the United States versus AT&T Anti-Trust suit. As a result of the separation and some misguided acquisitions, AT&T saw its value drop drastically. In 2005 Southwestern Bell Corp. (who had changed its name to SBC) purchased AT&T Corp. who in turn changed its name to AT&T Inc. AT&T Inc. is the largest provider of fixed telephony in the United States. They also provide broadband and subscription television services. (en.wikipedia.org/wiki/AT&T) By the end of 2008, AT&T had discontinued and removed all of its pay telephones. With the decline in phone services, including traditional home phones, the company needed to develop new technologies. The company had to strategize a way back into the consumer’s residence. So, AT&T deployed a new media called U-Verse and extended its high-speed internet into rural areas. ( en.wikipedia.org/wiki/AT&T) Leveling...

Words: 2035 - Pages: 9

Premium Essay

Nt1310.U1.Ex

...Telecommunications Tyson Gant ITT Technical Institute 1: Describe a local land line phone system based on the following Landline Telephone Components: a) Local loop is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the common carrier or telecommunications service provider's network. b) Central office is an office in a locality to which subscriber home and business lines are connected on what is called a local loop. c) The central office has switching equipment that can switch calls locally or to long-distance carrier phone offices. d) A local system is a central system of switches and other equipment that establishes connections between individual telephones. Also called switchboard. e) POP is a physical location, either part of the facilities of a telecommunications provider that the ISP rents or a separate location from the telecommunications provider, that houses servers, routers, ATM switches and digital/analog call aggregators. f) Long distance system is a system that provides connections between local exchanges in different geographic areas. g) Fixed lines are lines used for denoting or relating to telecommunications systems using cables laid across land, as opposed to cellular radio systems. 2: Define and describe the following Telecommunications Network Components: a. Cellular Telephones: a. The Network Voice Protocol (NVP) was a pioneering computer network...

Words: 681 - Pages: 3

Premium Essay

At&T Case Study

...AT&T Professor: Dr. Yates Group 12 December 04, 2014 Authors: Lauren Young, Sarah Yeakel, Muhammad Alkahlout, Alejandro Perezreynoso, Festus Oguhebe Jr. AT&T Inc., a holding company incorporated under the laws of the State of Delaware in 1983, has its main offices in Dallas, Texas. Formerly known as SBC Communications Inc. (SBC), AT&T was one of several regional holding companies originally created under AT&T Corp.’s (ATTC) local telephone companies. On January 1, 1984, SBC Communications separated from ATTC and became an independent publicly traded telecommunications services provider. The company merged with Pacific Telesis Group in 1997, Southern New England Telecommunications Corporation in 1998 and Ameritech Corporation in 1999. The merger expanded the company’s wireline operations into a total of 13 states. In November 2005, one of the SBC subsidiaries merged with ATTC, creating one of the world’s leading telecommunications providers. In connection with the merger, SBC Communications Inc. became “AT&T Inc.” Currently, AT&T has ninety-one (91) outstanding bonds. AT&T has forty-one (41) callable bonds. AT&T has a coupon rate ranging from 0.618 to 13.750 and a maturity date ranging from 2006 to 2097 (12/15/2006 to 07/15/2097). The interest rate, or yield, for the bonds ranges from -13.217 to 7.460. AT&T’s debt is rated from A to –A-. Investing in bonds depends on the goals of the investor, the...

Words: 700 - Pages: 3

Premium Essay

Timeline

...the first coast-to-coast call from New York City to San Francisco. 1929: Herbert Hoover is the first president of the United States with a phone on his desk. 1957: Pagers were field tested in Allentown and Bethlehem, Pennsylvania 1960: The first push button telephones are test-marketed in Findlay, Ohio. 1963: Hotline established between White House and Kremlin following the Cuban missile crisis 1968: 911 chosen as the United States emergency number. 1972: First e-mail message. 1984: First cellular phones come on the market. 1997: Verizon Communications (formerly Bell Atlantic) Merged with NYNEX 1997: AT&T Acquired Pacific Telesis 1998: AT&T Acquired SNET, the World Wide Web is born, The Internet connections were dial tone over the phone lines. 1999: AT&T Acquired Ameritech 2000: Cell phones were able to access the Internet "Web Phone" combining the traditional telephone with an LCD touch-screen and a retractable keyboard, customers could surf the Internet, check e-mail, make phone calls and check voice mail over their cell phone. 2000: The "Thin Phone" integrates wireless Internet access with local wireless phone service, Verizon Communications (formerly Bell Atlantic) Acquired GTE, Quest Communications Acquired US West 2003: OFTEL and RA were combined into a new Office of Communications changing regulatory...

Words: 536 - Pages: 3

Premium Essay

Verizon Financial Summary

...LG, Blackberry, these supplies provide a variety of wireless telephones, smartphones and PDA’s. Threat of substitute products and services, Verizon offers many plans and services to accommodate the customer’s needs. A possible threat would be the Nextel Technology that produces the walkie-talkie device used in commercial companies and used by construction workers. The threat of new entrants is low being that is it hard to place gain access to a new service provider. Although wireless companies merge together all involved benefits from the advantages of both companies, creating the threat as a new entrant, making competition higher and others must adjust its strategies. The rivalry among AT&T and Verizon has existed for years, both have the highest number of customers in the U.S., AT&T is known for its roll over minutes and Verizon for its...

Words: 941 - Pages: 4

Free Essay

Nt1310 Unit 2 Ass 1

...RBOCS-The Regional Bell Operating Companies (RBOC) are the result of United States v. AT&T, the U.S. Department of Justice antitrust suit against the former American Telephone & Telegraph Company (later known as AT&T Corp.). On January 8, 1982, AT&T Corp. settled the suit and agreed to divest its local exchange service operating companies. Effective January 1, 1984, AT&T Corp.'s local operations were split into seven independent Regional Bell Operating Companies known as "Baby Bells". RBOCs were originally known as Regional Holding Companies (RHCs). Currently, three companies have the RBOCs as predecessors. They are AT&T Inc., Verizon, and Century Link. Some other companies are holding on smaller segments of the companies. ILEC- An incumbent local exchange carrier (ILEC) is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs), also known as the "Baby Bells."[1] The ILEC is the former Bell System or Independent Telephone Company responsible for providing local telephone exchange services in a specified geographic area. GTE was the second largest ILEC after the Bells, but it has since been absorbed into Verizon, a RBOC. ILECs compete with competitive local exchange carriers (CLEC). When referring to the technical communities ILEC is often used just to mean a telephone provider. In Canada, the term ILEC refers to the original telephone companies such...

Words: 496 - Pages: 2