...created in-groups and out-groups – though whether this was intentional or unintentional is not clear. But even then, people seemed to have faith in his ability to pick potential leaders and strong performers. He was also a charismatic leader as he seemed to have driven the success of the business on his vision and personality. His leadership style was transformational – he gave personal attention and was highly respected. Although loved by almost everyone, Mr. Kerkar’s style seemed to have had some negative impacts – merit based competition seemed to be low, people expected a slow, bureaucratic career growth that rewarded loyalty more than performance and there were no proper performance evaluation matrices in place. Moreover, the hotels lacked a sense of professionalism and hence had lost out on reputation. The strategy of a family feeling, belongingness and familiarity might be good for internal stakeholders, but customers and guests expect a high degree of professionalism and perfection from a hotel chain of such repute. Finally, the long rule of Mr. Kerkar has left Taj Hotels lagging in modernity and internationalism – a bad thing when most of their clients were foreign. Krishna Kumar Mr. Kumar seemed a more meritocratic manager than Mr. Kerkar. He had immediately set out to reform the old systems, though he was cautious to not completely dismantle the existing traditions and culture. He was highly production oriented and showed a lower tendency to form in/out groups. He also...
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...Review Triple Bottom Line performance Taj Group of Hotels tries to uphold the Tata’s way of business with trust, transparency and commitment to human values and makes a constant endeavour to align and integrate its efforts to address the societal needs and challenges. People The hospitality business success is a function of guest satisfaction and IHCL goes beyond the call of duty to bring warmth and care in all the guest interactions. This enhanced customer satisfaction builds customer loyalty and increase customer advocacy. This is one of the most important aspects for ensuring robust financial bottom line, required for long term sustainability of the company. Different issues which are of prime importance to the stakeholders 1. Ensuring the safety and security of guests, associates, communities and properties is of prime importance to IHCL. Different risks for which associates are vulnerable, such as risks related to handling of equipment in kitchens, working at heights, performing repetitive tasks, working in cold storage areas, etc, are addressed and handled. This year IHCL has conducted 348 evacuation drills; covered 15,265 associates under fire safety and first aid sessions and 12,208 associates under food safety and hygiene. 2. Developing human capital by training and HR strategies for delivering a seamless guest experience backed by systematic procedures and standards. 3. IHCL believes that it can act as a bridge between high demand on one side and huge...
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...of Financial Information of Subsidiary Companies Financial Statistics 57 58 - 61 62 63 64 65 - 81 82 - 106 107 108 - 109 110 111 Consolidated Financials Financial Statements Financial Statistics 112 - 155 156 1 The Indian Hotels Company Limited Board of Directors Management Ratan N. Tata R. K. Krishna Kumar K. B. Dadiseth Deepak Parekh Jagdish Capoor Shapoor Mistry Nadir Godrej A. R. Aga Raymond N. Bickson Anil P. Goel Abhijit Mukerji Managing Director Executive Director – Finance Executive Director – Hotel Operations Yannick Poupon Jyoti Narang P. K. Mohan Kumar Veer Vijay Singh Beejal Desai Solicitors Chairman Mulla & Mulla & Craigie Blunt & Caroe Chairman Vice Chairman Raymond N. Bickson Anil P. Goel Abhijit Mukerji Ajoy K. Misra H. N. Shrinivas Prakash Shukla Rajiv Gujral Managing Director Executive Director – Finance Executive Director - Hotel Operations Sr. Vice President – Sales & Marketing Sr. Vice President – Human Resources Sr. Vice President - Technology & CIO Chief Operating Officer and Sr. Vice President – Mergers, Acquisitions & Development Chief Operating Officer - Luxury Hotels (International) Chief Operating Officer - Luxury Hotels (India) Chief Operating Officer - Gateway Hotels Chief Operating Officer - Vivanta Hotels Vice President - Legal & Company Secretary Committees of the Board Audit Committee K. B. Dadiseth...
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...Facilitator: Natalie Chan, The Peninsula Hotels In this session of the Sustainability Roundtable, the participants discussed how the luxury segment could adopt sustainable practices in a way that enhanced environmental awareness. The challenge here is in implementing sustainable practices while simultaneously minimizing costs and maintaining if not improving guest satisfaction. Facilitator Natalie Chan of The Peninsula Hotels posed the question, “can luxury be sustainable, or are we deluding ourselves?” Kirby Brendsel, Associate Director of Starwood Global Citizenship, took Natalie’s question a step further. He felt that asking if luxury can be sustainable is premature and we must first define what sustainability in luxury looks like. This was a rhetorical question since Kirby believes if he asked twelve people to describe luxury in sustainability he would receive twelve different responses. Paul Snyder, VP of Corporate Responsibility in InterContinental Hotels Group, had an answer to Kirby’s paradox. Paul suggested that luxury has both a generational and a cultural component, which is why the definition of luxury and sustainability are both moving targets. Natalie acknowledged this point by saying that we are looking at the next generation of luxury customers, those of us who will be guests ten years from today. When it comes to sustainability, we must consider our future guests’ perspectives and their tolerance for sustainable practices in a hotel. These practices should not make...
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...Introduction Crowne Plaza Mutiara Hotel is the hotel what I chosen for my industrial training. The training was started on 04.01.2010 until 21.05.2010.As we know, training is an important process for us to experience a real working life and improve our skill, especially for hospitality students. In my humble opinion, the hospitality study without industrial training is just theory, I appreciated the chance that to be guided and trained by qualified trainers. The reason why I chose Crowne Plaza Mutiara Hotel as my internship placement are the fame of this five stars hotel and the location of the hotel.It is a business hotel which is located at the golden triangle of Kuala Lumpur, near by KLCC and Pavilion Shopping center. I like the working environment. The people there are willing to train trainee and willing to let us leaning. The training department allows me to require to different departments. They provided a good learning and working environment to trainee. The contents of this report are acknowledgement, introduction, Crowne Plaza Mutiara Hotel profile, the departments that I joined and a conclusion. I was gone to four departments during five months training which are Banquet Department, Housekeeping Department, Sales & Marketing Department and Front Office Department. There are some descriptions of every department, my duty and responsibility, difficulties and learning outcome. From my point of view, writing this report is for me to record what I did during...
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...IHG want to become the largest international hotel chain in China. InterContinental Hotels in China's growth is very fast, InterContinental Hotels Group's current goal is to make the InterContinental Hotels Group brand as the first choice for guests and hotel owners to promote "faster growth." This shows that not only predict future direction of development, but also its expansion history summary. As of December 2007, InterContinental Hotels Group is responsible for the management of 76 in China, becoming the largest international hotel chains. InterContinental Hotels in China would have been the number of rapidly rising. The reason why I am interested in this article，because IHG having strong management and international market development. “Stong Management Help To Grow Intercontinental" will have a long-term positive impact on the this entity, which adds to its value. This qualitative factor will lead to a decrease in costs. And They Offer Unique Amenities That Help Distinguish Intercontinental, This statements will have a short-term positive impact on this entity, which adds to its value. Brand Names Are Known Worldwide,Brand names include: InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Candlewood Suites, and Staybridge Suites."Brand Names Are Known Worldwide" has a significant impact. The company operates across multiple sectors of the economy in order to cater to the brand, from the upper grade (5 star) classification, focusing on international...
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...Hotel Massenet (Si Nan Mansions) Hotel Massenet is an integral part of Sinan Mansions. Hotel Massenet is named after what Sinan Road was called in the French Concession days Route Massenet. It all began in 1920, in the heart of the then French Concession in Shanghai. This was the year when the first buildings south of French Garden (now Fuxing Park) on Rue Lafayette (now Fuxing Road) were built. Today, Sinan Mansions comprises 49 restored historical buildings and nine new buildings grouped into four functional precincts - hotel, commercial, residential and office - and the area remains one of the top addresses in Shanghai, China's international economic, financial, trade and logistics centre. Competitors: Crowne Plaza owned by Intercontinental Hotel Group, Britain. Strategy: Hotel Massenet:(1) Domestic/Localized (2)Competing mainly on Differentiation(Living Experience)—Classical building structures and room styles. Crowne Plaza:(1)International (2)Competing mainly on relatively low cost for 5 Star Hotels and quick response(Top Services). Improvement for Hotel Massenet : (1)The price for one night is around $1500 to $5000 which is really high and unacceptable by ordinary people, while the price for Crowne Plaza is about $150, a comparatively fair one in Shanghai (2)Maybe due to its history , Hotel Massenet is limited and well-known in Shanghai only. Location: Hotel Massenet: Junction of Fuxing Road and Chongqing Road, Adjacent to Fuxing Park-which is in one...
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...Gross Domestic Product (GDP) 2 2) Interest rate 3 III) Industry environment 5 1) Life cycle of Hotel Industry: 5 2) Hotel industry tendencies 5 3) Identify and positioning with competitors 6 4) Research & Development Fees 7 5) Competitors & Hotel industry ratios 7 IV) The company: Accor 7 1) SWOT Analysis: 8 a. ACCOR/IHG/Starwood 9 V) Global Analysis of ACCOR 10 1) Year by year 10 a. 2009: 10 b. 2010: 11 c. 2011: 11 2) Analysis of ratios 12 a. Return on Equity (ROE) 12 b. Net Profit Margin 13 c. Asset turnover 14 d. Financial leverage multiplier 15 e. Total debt 16 VI) Conclusion 17 VII) Bibilography 18 VIII) Annexes 19 Introduction * 2011 ended on positive statistics concerning hotel groups’ growth: every leader is engaged into a worldwide run, because their bank account strength depends on a geographic balance between risks and opportunities. Important hotel groups have enhanced franchise development in 2010 and have increased their number of rooms, some going beyond 600 000. For several years now, Intercontinental Hotel Group is the world leader, but it is followed by three others American groups, Hilton Worldwide, Wyndham Worldwide and Marriott. However, a European (French) group has been able to find its place in this competitive market, and by being the 5th hotel group, ACCOR is the group we have chosen to analyze. It is the most accessible one, with its well known brands like Mercure,...
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...Executive Summary This report is talk about the marketing mix for the 5-start hotel Four Seasons. The purpose of this report is to develop a new kind of marketing mix for the Four Seasons to meet the demand of different guests. The thesis statement of this report is the Four Seasons may gain more popularity if they adopt the new kind of marketing mix. The research and the interview have been done as for the original sources, and the key finding is his competitor biggest advantage is the cheap price. In conclusion, the Four Seasons will be better if they have developed the new kind of accommodation which has the acceptable price, then Four Seasons hotel will be more competitive because of his services, facility, and the proce. 1.0 Introduction The objectives of this research are analyzing the accommodation market, and creating a marketing mix for a famous 5-start hotel Four Seasons. The reason that the company was chosen is it have high quality of the services and is well-known around the world. The guests for the Four Seasons who are in the group of high social-economics most are travelers for entertainment or business. “Nation of customization” is the key for the success in those country, also the core philosophy “loyal to the guest” gain the popularity for them (Clampet 2014). Design in different style for the customers to give the best experience all around the world is the meaning of “Nation of customization”. This company tries their best to meet the demand of the guests...
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...Intercontinental Hotel Group - Integrated Marketing Communications Individual Assignment no. 2 Syesha Kapoor LRB305188 Strategic Brand Management 2013-MBA II 2 Statement of authorship I certify that this assignment is my own work and contains no material which has been accepted for the award of any degree or diploma in any institute, college or university. Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the text of the dissertation. Signed: ___________________________ Date: _________________________ 3 TABLE OF CONTENTS 1. Research Background Company’s profile ………………………………………………………………………... 4 2. Integrated Marketing Communications Meaning, purpose of IMC………………………………………………………………… 4 IHG’s IMC…………………………………………………………………….…………… 5 Effect of IMC on Brand awareness and Brand Equity …………………………………... 5 3. Critical analysis of IMC used by the brand …………………………………………. 7 4. Bibliography ………………………………………………………………………….. 8 4 IGH COMPANY PROFILE Intercontinental group of hotels is a leading hospitality brand owner with more than 4600 hotels housing 674000 guest rooms in over 100 hotels worldwide (IHG Company Overview, 2013). Statistics show...
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...Hotels - UK - October 2013 Market Supply and Share Key points ● As of mid-September 2013, there were an estimated 11,840 hotels and 575,000 rooms in the UK. ● In terms of number of hotels around 37% of the market is branded and 63% independent. ● The budget sector is estimated to account for around 14% of the market by number of hotels and 23% of the market by number of rooms. ● The leading groups in the market are the budget chains Premier Inn (owned by Whitbread) and Travelodge. Their combined market share is an estimated 10% of UK hotels and 15% of UK hotel rooms. ● During 2012 UK hotel supply increased by around 18,000 rooms, the highest increase over the past decade. Around 90% of new rooms in 2012 were branded. ● Around 3,300 new rooms are expected to open in the UK by the end of 2013 and a further 15,000 during 2014. Over half are expected to be in budget hotels. ● Around 5,000 new hotel rooms in 2013/14 are expected to be in the four-star or upscale categories. Chains versus independent As of mid-September 2013, there were an estimated 11,840 hotels and 575,000 rooms in the UK, according to AM:PM Hotels*. (*The definition of hotels used by AM:PM Hotels excludes B&Bs and guesthouses, except where such properties have 15 en-suite bedrooms or more, operate a licensed bar and serve an evening meal. The definition also includes hostels and serviced accommodation such as apartments, although such businesses account for 5% or less of the total.) As part...
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...Action Plan 10/28/2013 Action Plan GOAL: Since the Radisson Blu hotel and its restaurants have been closed for three years, people almost forgot about it. Radisson SAS was established in 1980 in Kuwait and it had made it way to the top until 2010 when the hotel was shut down for renovations. Being absent for three years with all the fast moving development, other resorts and hotels opened and people forgot about Radisson SAS. But now with the new 99% renovated Radisson Blu, a new strategy plan that has been applied by focusing on the business sector in Kuwait. Our goal is to target business owners and businessmen who are visiting Kuwait to choose the Radisson Blu for their accommodation and their business meetings. As a result of this campaign, we are expecting increase in reservation of the meeting rooms and also an increase in booking rooms for businesses that are looking to set meetings and to have a 100% pleasant stay for their visitors. Also we would expect an increase in restaurant and lounge visitors as there is one of Kuwait’s favorite Chinese cuisine called the Peacock. MEDIA: * Facebook * Instagram * Twitter Activity Date Date | Post | 22/10/2013 | Twitter post #1 | 22/10/2013 | Instagram post #1 | 23/10/2013 | Twitter post #2 | 23/10/2013 | Instagram post #2 | 23/10/2013 | Facebook post #1 | 24/10/2013 | Instagram post #3 | 24/10/2013 | Twitter post #3 | 24/10/2013 | Twitter Post #4 (Arabic) | 25/10/2013 |...
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...loyalty, returned business and less complains. Evan (2011) added that quality, business stability and customer’s loyalty needed to be aligned for a success business. Quality in manufacturing industry focuses on technical issues such as equipment reliability, inspections and minimal defects. On the other hand, quality in service industry focuses on the interactions between the provider and customer which do not directly produce a physical product. The service industry picks up the importance of quality later than the manufacturing industry. Evan (2011) mentioned that the 80% workforce in the United States is contributed by the service industry. Body According to Das and De Groote (2008), 75% of the one hundred biggest hotels are controlled by the top ten hotel chains around the globe. In this modern age, people travel at ease due to easy accessibilities and communications have improved into a global state, all thanks to the technology. Dreher A. (2006) mentioned that economists strongly believe the net effect of globalisation to be positive. As stated by Knight and Wit (1999), Globalisation “is the flow of economy,...
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...Internship Report On Human Resource Department Of Radisson Hotel Kathmandu Submitted By: Jackson Subedi PU Registration No.: 2010-2-22-0035 Submitted To: Ace Institute of Management Pokhara University Submitted for the partial fulfillment of degree of Master of Business Administration Kathmandu August, 2012 Internship Report MBAe, VII Term, AIM LETTER OF ACCREDITATION It is hereby certified that this report, entitled “Human Resource Department of Radisson Hotel” Human Hotel Prepared by Mr. Jackson Subedi Is an outcome of the 8 weeks internship undergone at “Radisson Hotel Kathmandu” The facts and ideas presented in this report are an outcome of the students’ hard work and dedication to the project, undertaken as a partial f fulfillment for requirements for degree of Masters of Business Administration The outcome of this project has been highly appreciated. ………………….. ………………….. ………………… Mr. Abhijeet Giri Training Executive External Evaluator Jackson Subedi Page ii Internship Report MBAe, VII Term, AIM ACKNOWLEDGEMENT This dissertation would not have been possible without the guidance and the help of several individuals who in one way or another contributed and extended their valuable assistance in the preparation and completion of this study. I would like to express my gratitude to Ace Institute of Management and Pokhara University for including internship program as a three credit course which has provided an opportunity to gain practical working experience in...
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...world when doing global business, and according to our research the economic size of hotel industry is 600 billion which is quite tremendous. So we choose a global hotel brand which mainly target at travelling merchants to give you a more legible picture about how to succeed in competition. The hotel brand our group choose is crown plaza, an upscale hotel brand belongs to InterContinental Hotels group. Positioning in the international luxury brand in the high-end market, Crown Plaza offers guests spacious and elegant spaces for daily social and business interactions to be the ideal choice for business and exhibition. In order to have a deep understanding about the brand, we actually did an interview with Michelle Cai, who is the HR training manager of Crown Plaza in northwest greater China. Their ambition is to be the best hotel in the minds of guests, employees and proprietors, wh. Now let us stretch those viewpoints amply. The brand slogan of Crowne Plaza is traveling for success. As business type brand, crown plaza’s target customers are successful business people, different from intercontinental hotel, whose target customers are the CEOs of large group, crown plaza’s level is a little lower, mainly for companies’ general manager. For this part of people, their feature is not at the carrier peak, but is on the pursuit road, the journey is quite hard, what they care about is whether the hotel can provide professional support for their work or business. Crowne plaza has the specific...
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