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Talk Team Uk

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Submitted By mihaelapurghel
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Talk Team UK

A function which is important in increasing performance, productivity as well as achievements is motivation. Motivation can be defined as an internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal.1 Individuals are motivated at work through different ways which depends on each ones situation. Many people work for a comfortable and secure life-style. Team Talk UK is a telephone banking company where self-motivation of employees is missing and this is one reason why their profit continued to fall and the employees were quitting after a short while. As their wages were minimum (£6.08/h) and the requirements to stay over time unpaid, the pressure on employees is high considering their lack of training, in this way they cannot finish projects on time ending up making mistakes. Miss-communication between the management and the employees added a plus to a big gap created by rare staff meetings and the collaborations between the employees is grounded. Underlining all this characteristics shows that the employees of Talk Team UK are unvalued. There are many theories of motivation such as:  Maslow Hierarchy of Needs assumed that employees would not be motivated unless their needs were met in specific five level hierarchy, from lower needs to higher needs. Once a level is satisfied, they are no longer motivated.  Douglas McGregor-proposed two different sets of assumptions about workers: theory X/ theory Y.  Herzberg- argues that every worker has two sets of needs: hygiene needs (salary, working condition, job security, etc.) and motivator needs (personal growth, recognition, achievement, etc.). Maslow’s theory is related with Herzberg’s theory as the hygiene factors linked to lower needs and the motivator factors connected to higher

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