Task 1
Communication is an important skill to know. It allows you to express yourself, converse with others, and learning. With different people comes different preferred communication. This can depend on where they are from, if they have any disabilities, their profession, or their age. In Health and Social care, different communication will be used in different settings (care homes, hospitals etc.)
One-to-one
When talking one-to-one with somebody, it works in a three-stage process. This is greeting, conversation and then farewells. When doing one-to-one, gestures, facial expressions and body language would be used more because they’re being watched more than if they’re in a group, for example. Both parties want to feel relaxed, so a calming tone would be used. If not, it could feel like an awkward conversation between both the people. In a Health and Social context, one-to-one communication may be used if a doctor is talking to a patent alone, because their medical history is to remain private and confidential. A formal tone would be used in this situation as the conversation topic is a serious matter, and because the doctor has higher status than the patient.
This would only work if the patient was a speaker of the same language as the doctor, and if they had good hearing. If the patient had a disability that affected their hearing and their way of communication, the doctor may use Makaton. This is a mixture of signs, symbols and speech that help people develop their communication skills. If the patient was completely deaf, British Sign Language would be used. This is only signs and symbols, but sometimes speech could be used in the patient is able to lip read. These would be the only effective methods of communication because the patients have no other way of understanding, so this is the only way they would be able to understand. If the patient is not the