...A Team Experience While taking the required Business 305 course, I was assigned to a group in order to complete a required project. The subject we decided to write about was the scandal created by AIG Insurance and its effects on the economy. Based on the abundance of information available for this topic, the group believed that we would have no problems completing the project. Everyone in the group seemed to be a team player in the early stages of our brainstorming sessions. The group decided to divide the tasks at hand between the 4 members, and we were confident that each one of us would easily accomplish our portion of the assignment. During our class meetings, we briefly consulted one another about the progress each of us was making. Everyone in the group seemed to be moving along just fine. The group decided to schedule a time to meet, in order to discuss our progress thus far or any questions we might have. At the first meeting, one of the group members did not show up, even though she said she was available. The 3 of us who showed up decided to continue without her. At the next class meeting, the person who did not show apologized for her absence and told us that everything was just fine on her end. We decided to meet again on the CSULA campus, everyone agreed to the time and place. Once again the same student did not show up, we went about our business, discussing the project. After the meeting we decided to send the missing classmate an email...
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...Introduction: Individual Reflection on Team Experience Today in many industries and organizations group/team work is a tool for effective achievement of organizational goals. Understanding the way groups develop and how they impact organizational success is important to the effective use of groups in organizations. One of the most common models to describe how groups develop was described by Tuckman. Tuckman studied group development as it was seen in group therapy. This was then extrapolated to involve the development of all groups and teams that exist in areas such as those seen in organizations. In 1966, Tucker proposed that group development progressed through four identifiable stages which were named forming, storming, norming and performing. The Tuckman model for the stages of group development is one of the most cited models in the business world. Over the years there were other studies that also agreed that groups go through stages and they had identified that there appeared to be an “ending” stage as well. In 1977 Tuckman with Jensen reviewed who the stages of group development had evolved over the years since his first proposal of the stages of group development and in response to other studies they added a final stage of group development which the called adjourning (Tuckman & Jensen, 1977). The adjourning stage will not be reviewed in this paper since there was no real adjourning stage with this group. Another model for group development is the punctuated equilibrium...
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...for. Personalized Customer Service is not possible to be offered in every business, it only means different things to different companies depending on their market and their strategy. Findings: Offering personalized customer service can make your business very attractive to customers. While such service often cost more to produce, which is then reflected in the price, many customers are happy to pay more money if it means they will get exactly what they want. Businesses claim that personalized customer Service can drive revenue, differentiate valued customers, and increase loyalty. But success with these technologies depends on knowing your customers and what your business want to achieve, conducting due diligence, having the right team in place, and receiving high-level management commitment. We all like to be treated as individuals, and that is why personalized customer service builds loyalty. We know the names of our favorite bank teller,...
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...Developing Managerial Capabilities Learning Team Experience by 87807 Analysis of Team Experience We are the Asian Super Team. Our name is derived from the fact that all of us come from Asia, in particular East Asia. From the beginning, I was pretty apprehensive about the team experience. My expectations were bordering on guarded caution to indifference. The reason being that out of the four syndicates I had in the first semester, only one turned out to be really fruitful and enjoyable while the other three were terrible nightmares The first synergistic syndicate experience was actually the Organisations syndicate with members from diverse backgrounds. The other three were task-driven, had little group member satisfaction and achieved only mediocre work. The initiatives to align group members and to start on tasks fell mostly on my shoulders and I was terribly disappointed by the contrast between these groups and the Organisations syndicate. Therefore, to prevent such a re-occurrence, I kept my hopes down to a minimum. In the very first session, we established our team charter and operating norms. The team charter and operating norms are affixed in the appendix A. The 5th of July marks a momentous day in the life of the AST learning team. Basically, on the day of the Learning Team Self-Review, our learning team’s inadequateness and non-performance in some areas were exposed (A summary of the results of that review is in Appendix B). The wide...
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...Team Development Experience CMGT/530 - IT Organizational Behavior February 11, 2013 Bridgette Hardy Team Development Experience As the new millennium approaches, health care professionals were changing the way in which they are caring for people. Managed care started emphasizing and scrutinizing outcomes like never before. The spiraling health care costs stimulating by the interactions dating back to the end of World War II and by a belief of solving this crisis through a team management type of approach. During this time of tumultuous change, a health care institution has an opportunity to expand its vision of health care to include both primary care and school-based population health. With this new vision, the health care organization thought it could help to meet national objectives while improving the health of its community. Well-Functioning Unit Most health care organizations have service as a principal focus. It became essential for the health care organization to view the service function of its clinical practice as an interaction between what professionals within the organization already offer and the potential for expanding services within the school-based population health. Formulating a team approach would require a joint action on this specific effort moving it toward the common goal. This process requires different teams at different times. At any giving time, one team will be the principal team moving the process forward. According to Robbins and...
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...Many projects in a workplace may be too large for one individual to handle, or complete to a high standard against the time frame targeted. Organisations employ teams into their structure to distribute tasks to all members to ensure achievable workload. Teams are a group of people with a variety of skills who all work together to serve a focused purpose but need varied inputs to achieve overall tasks. Further defined, “a team is a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they are mutually accountable” (SMITH,J. 1993. Teams and leadership (8th November 2011). An organization benefits from this array of minds, skills, views, tactical approaches and problem solving from a team oppose to one individual carrying out the task. A team helps productivity of the tasks completion and improves time taken to complete task aims because individuals have manageable workload. A team caries out tasks that contribute to the organisation overall purpose and aims, therefor leadership is needed to be implemented in order for the teams direction and output to be accurate towards the organisation, of standard and completed in time frame needed. “ Leadership is the art to influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives” JOHNSON, M. 2003 Business Dictionary (8th November 2011). Leadership is carried out by a leader...
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...Management I: People and Teams Historical Team-Experience Assessment My experience on teams is far from extensive. Most of my professional work has been independent in nature, and I have never been a “joiner;” I generally have not been drawn to join groups or teams, as I have an aversion to what often seems a contrived or asinine purpose. However, I can draw on a few poignant experiences I’ve had in various teams to identify what has been effective and ineffective in the pursuit of a common goal. My hope is that the combination of what I’ve learned from those experiences with the specific curriculum of this course will provide me with ample tools to be an effective, agreeable, and high-functioning team member in my Action Learning Project (ALP) team and the various other teams I will participate in at BGI. The best performing team I was a part of was actually an offshoot of a larger team. In 2001, I attended a semester-long wilderness course in Patagonia, Chile offered by the National Outdoor Leadership School (NOLS). This course consisted of three distinct sections: a month of sea kayaking, a month of mountaineering, and a ten-day section of Independent Student Travel (IST) to finish out the semester. For the first two sections I was part of the Avalanchas, a team of eighteen led by five instructors who made almost every decision and were completely responsible for the structure and direction of the group. This dynamic was understood and agreed to by all, as we were in...
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...Experience plays a major role in managing a project. The project manager needs to know the subject to some degree and have a good idea as to what types of resources are available to complete a project. A project manager also needs to have a good idea of what steps should happen to manage a project from start to finish. Experience is the only thing that can help really refine the process and to allow a process to come in most economically. The need to ask the right questions comes from repetitively working on projects. Knowing what to ask and how to ask questions of the receiving parties takes skill and practice. Just asking the question and not being able to analyze it for the real meaning takes someone who can interpret what people are really trying to say. A project manager needs to know how to break out the work for a project. A seasoned person will already have a good idea of what tasks need to happen and in what order they need to be happen in. This person will be able to estimate time and costs associated with each task with much greater accuracy. Experience can help but experience could also be a detriment when calculating these items. If the project manager a bad experience on a previous project where everything went wrong he or she may be prone to pad the time and costs too much which could make the reality of the project too costly and/or time prohibitive. These past experiences a seasoned project manager has had with projects can affect...
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...Specialist Compensable Factors for the Human Resources Job Family 1. Knowledge – the sum total of what a person must have the capability to do to be effective a. Depth of Knowledge b. Breadth of Knowledge 2. Work Complexity – ability to identify and resolve problems and the level of instruction needed to do so a. Problem Identification b. Problem Resolution c. Guidance 3. Autonomy – level of independence within role and responsibilities a. Supervision Received b. Judgment c. Work Review Required 4. Leadership – responsibility for a direct team or population a. Team Leadership b. Employee Leadership 5. Impact – level of criticality and visibility associated to employees role a. Impact of Decisions b. Scope of Impact 6. Interaction – employees reach within the organization a. Level of Interaction b. Nature of Interaction 7. Experience – technical skills, certifications, prior experience a. Experience Scale of Factors Degree 1 Degree 2 Degree 3 Degree 4 Degree 5 Depth of Knowledge Basic level of knowledge within area of specialty, is required. Limited use and/or application of basic principles, theories, and concepts. Demonstrates competence and working knowledge within area of specialty is required. Has mastered the basic job functions. May still be acquiring higher skill level. In-depth knowledge of area of specialty is required. Understanding and wide application of standards, principles, theories, concepts, and techniques. Strong and...
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...Materials The training program for Dan McGuinness Irish Pub will be carried out by The manager, Brad O’Sullivan, and head server, Tony Ainsley. Both have had many years of experience in the restaurant and bar field, and will bring that experience to the table for the duration of the course. The company believes the best way to handle the training, is to treat everyone who participates as if they are brand new to the business. The company understands this may cause some of the more experienced participants to become frustrated, but the company believes everyone should start at the beginning and learn together. Instructional Strategies The management at Dan McGuinness believes it is important for the course to be informative, instructional, and just as important, fun. Much of the groundwork in the classes will be familiar to many of the more experienced personnel, however the company believes any member of staff coming into the business for the first time will benefit from the more experienced personnel. The first strategy to be put in place will be to set up learning teams; each team will include an experienced person as team leader. During the course of the program, there will be situational roll playing; this will be overseen by the experienced personnel because they will most likely have had experience in dealing with most situations the server, or bartender will have to deal with. The two main instructors, Mr. O’Sullivan, and Mr Ainsley, will teach their respective area...
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...being able to graduate. My professional objectives would be to improve my communication skills and strengthen my leadership role in a way unique to my combination of skills and experiences that would mutually benefit me. The coursework that I will be applying for will also fulfill my required credit hours needed at ITT Tech to graduate. The classes I seek to study abroad are Beverage/Bar Management, and Hospitality Management Marketing to name a few. I will continue to retaining full time status while study abroad and these courses have already been preapproved by the university; therefore, I will recieve credit towards my degree. What specifically do you hope to gain personally from experiencing life in another culture? 2. Personally, I plan on gaining a lot from experiencing life in another culture. I am excited to see how their community works as a whole in comparison to how Americans live. The United States' culture, values, and beliefs are not like any other country. We live a totally different lifestyle than most people all over the world; and I would like to experience it firsthand. To be able to live on another continent, in another country, living another culture-it will expose me to a new environment with new traditions. While I'm there, all I can do is learn, taking in every new experience, and realize there is more to living than the way I was taught in America. I love to learn and embrace new ideas; different cultures it has always fascinated me....
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...elementary school I had many friends with different backgrounds (ethnic group, religion, hobby, and personality). These experience help me to build a good relationships to other people in my life time, especially in my working experience. I have good understanding about the people around me. I don’t judge them instantly when they show some different habbits from me. I realize that culture take a role on it. It helped me when I entered my life career, especially in professional communication sector. I am also able to work with team. I like to share knowledge and information to another people. Working in team challenged me to be a creative person. Almost two years working experience in professional communication sector developed my self confident. I used to meet many people with various backgrounds. Sometimes I interviewed them and discussed some topics. These experiences make me able to build the networking with others and being positive about my self when I was giving opinion or just take a long conversation with them. I think being open minded fit perfectly when I’m working in communication sector, such as Public Relations which orders understanding to anothers point of view and can deliver a reputable and balance information to public. I am also an organized person. I can work with good preparation and pay attention to time management. Almost my previous working experience are related to deadline and time management. It makes me aware to work in organized step and also manage stress...
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...When you face life changing experiences, there will be many challenges and hardships. Have you ever had a life changing event which impacted your life? Life changing experiences could impact your life in a positive or negative way. The people and texts in this essay are Warriors Don’t Cry by Melba Beals, I Never Had It Made by Jackie Robinson, and “Father of Chinese Aviation” by Rebecca Maksel that highlights Feng Ru. Melba Pattillo Beals, Jackie Robinson, and Feng Ru, faced life changing experiences, and at the end they all impacted their lives and country in a positive way. Melba Pattillo Beals helped improve education for blacks by integrating Central High School which had many objections and hardships. Her reaction also impacted her country by breaking the color barrier for blacks in schools. In...
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...Oermann and Moffitt-Wolf’s (1997) observation that new graduates experienced stress during orientation due to lack of experience, lack of organizational skills, and new situations. (Halfer & Graf, 2006) The inability to handle the intense working environment, advanced technology, and high patient acuity results in new graduate nurse turnover rates of 35% to 60%. All of this occurs within the first year of employment. Turnover has an inverse relationship to job satisfaction. As job satisfaction increases turnover decreases. Many factors influence the satisfaction of new graduates. (Halfer & Graf, 2006) New graduate nurses are leaving their current positions at an alarmingly higher rate than experienced nurses (Patterson, 2009) I do believe things can be done to change these issues. I feel it is important, though it is not always practical to involve the new staff in the scheduling process and, as the article states, include as a “Team scheduling” process, rather than a “self scheduling”. This may make more people feel involved, and although it may not solve all of the issues, such as weekends or holidays, it may be a small change that will improve job satisfaction. I wish they had something like this on the unit I work on. We are able to switch with others on the unit for days that we need off, which is helpful, but it would be nice just to do it as one big team in the beginning. This also would allow you time to spend with your coworkers. Nurses say they enjoy interactions...
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...down your experience and reflect on the process and outcomes. John (1995) used seminal work by Carper (1978) as the basis for his model exploring aesthetics, personal knowing, ethics and empirics and then encouraging the reflective practitioner to explore how this has changed and improved their practice. Carper B (1978) Fundamental patterns of knowing in nursing. Advances in Nursing Science. 1, 1, 13-23. Greater Manchester AHP/HCS Life Long Learning Project Team. Hand out 3 Models of reflection. Available URL http://64.233.183.104/search?q=cache:Ta_9a2Ad4FUJ:www.bolton.nhs.uk/SHA/LLL/resources/reflective/Framework%2520for %2520Reflection.doc+Johns+Model+of+Structure+Reflection&hl=en&ct=clnk&cd=4&gl=uk th Accessed 11 January 2008 Hilliard C (2006) Using structured reflection on a critical incident to develop a professional portfolio. Nursing standard 21 (2) 35-40 Johns C (1995) Framing learning through reflection within Carper’s fundamental ways of knowing in nursing. Journal of Advanced Nursing. 22, 2, 226-234 Johns Model of reflection Johns Model of Reflection Description of the experience Describe the experience and what were the significant factors? Refection What was I trying to achieve and what are the consequences? Influencing factors What things like internal/external/knowledge affected my decision making? Could I have dealt with it better What other choices did I have and what were those consequences? Learning What will change because of this experience and how did...
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