Premium Essay

Tech Support

In:

Submitted By tomcraig07
Words 638
Pages 3
Running head: BASICS OF COMPUTER ONLINE TECH SUPPORT

The Basics of Online Tech Support

Steven T. Craig

TUI University

ITM 501

The Basics Of Online Tech Support

In this paper I will share my experiences of On-Line Tech Support and the adventures of getting problems solved through the use of the Internet. First, I selected the main purpose for my search of on-line tech support. Since I was having problems with my computer with its daily operations, I felt that there was nowhere to turn but to reboot the computer and start from scratch. However, I was not to keen on the idea of erasing all my data and starting over and thought that perhaps there was another way to fix my issues. I used the on-line tech support web site www.Help.com.

After searching the Internet for an interesting or catchy home page of Internet tech support, I stumbled upon help.com. I read the intro page and look under some of the discussions and decided to enter the domain and ask my help question. Which was, “ how do you erase your computers data and start all over?” After being prompted to sign up for the account and agreeing to the user agreement options. I started off by reading previous post, for ideas of answers and posted dialogue that was being shared. Unfortunately my question was not asked previous and I had to venture out on my own to request the answer. This website and the postings at this website where very strange to say the least. Several post where very personal and I had a feeling this web site was not just for computer tech problems, but for every day life problems as well.

It appeared that I did not select the right web site for a solution, however stumbled upon a crisis intervention blog site. However, I went through the motions and request support and patiently awaited the

Similar Documents

Premium Essay

Training and Tech Support with Ehr

...(Matthews, 2013). It would be important to find a vendor who can design a customized training program based on the individual needs of the organization. There should be plenty of time for proper training and it should not be rushed, this will cause more confusion and reluctance to learn the program. It would also be valuable to find a vendor that will deliver the initial training program but also have an ongoing training schedule when new upgrades are released. An area to take into account would also be training new-hires to the system. NextGen Healthcare offers classroom and web-based instruction to provide training for the NextGen Ambulatory EHR software (NextGen Healthcare, 2013). NextGen’s website states “Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.” Paragon is an EHR system from McKesson and provides training via on-site, webinars, self-study guides, and web-based training (McKesson, 2013). They also provide product readiness assessments and training plans prior to implementation. McKesson (2013), states that...

Words: 675 - Pages: 3

Free Essay

Tech Support

...Performance Control Hot Cue (sampler) Memorizes up to 3 cue point’s per CD. These points can then be recalled by hitting either of the A, B or C buttons. This function can also be used like a mini sampler for vocals, stabs, or breaks, adding that touch of creativity to any DJ set. Reverse Instant reverse is controlled by using a flickable switch. With no loss of tempo or pitch, it can be used immediately within any track without having to stop or start. Reverse can also be used with the Hot Cue and the Loop Sampler providing endless combinations and effects. Real Time Seamless Loop A quick and simple way to set a loop while a track is playing. Once the loop is set, it can then be looped continuously or until the ReLoop / Exit button is pressed. When released, the track continues playing without any pause. The loop can be re-trigged at any time by hitting the ReLoop button Loop In / Out Adjust Another world first from Pioneer - is the ability to adjust both the In and Out points of a loop stored in memory. So now fine tuning a loop is both quick and easy. Loop-In adjust is only available on the CDJ-1000. Reloop Hitting the Reloop button instantly takes you back to the beginning of the loop stored in the CDJ-1000’s memory. This can be done either while the loop is playing or at any time while the current track is playing. Clever use of Reloop can create some sample like effects. The same loop is always stored in memory until replaced with a new loop. Memory MMC - MultiMediaCard ...

Words: 880 - Pages: 4

Free Essay

Tech Support

...William Kollie IS3120: Convergence of IP Based Network MR. McMiller July 20 2014 The dial up connection is made from a computer through modem and telephone line to the ISP's computer. The computer uses data in digital form. It means that it the computer can transmit data in 1's and 0's on and off also called digital or binary form. On other hand, telephone lines transmit data in analog form. It means that they transmit data by sound. the telephone line from your house is joined to a special terminal that sends the data received from their computers in form of audio signals from to enter the Public Switched Telephone Network PSTN. From PSTN, it is routed to the person or ISP that the modem is calling through the internet. Dial-up connection face connectivity problem which the user has to deal with. Dial up connection is unstable, dialup demand phone line connection which block incoming calls access, the chief disadvantage of dialup Internet, as compared with broadband Internet, is its slowness. Access to modern broadband networks is essential in the information age, said FCC Chairman Tom Wheeler. Yet 15 million Americans live in areas where they can’t get wireline broadband no matter how much they want it. These funds will jump-start broadband access in areas that would otherwise be bypassed by the digital economy. At least 100 million U.S. homes should have affordable access to actual download speeds of at least 100 megabits per second and actual upload speeds...

Words: 687 - Pages: 3

Free Essay

Itm424: Introduction to Software Use and Tech. Support

...Trident University Module 1 SLP ITM424:  Introduction to Software Use and Tech. Support Dr. Ying Liu For this assignment I chose to talk about the Adobe Systems Portable Document Format or PDF, the standard for printable documents on the web. Invented by Adobe Systems the Portable Document Format (PDF) is the standard for capturing and reviewing information from almost any application on any computer system and sharing it with almost anyone, anywhere. First released in 1993 the PDF format was not an immediate success, but Adobe’s decision to distribute the Acrobat Reader software for free, in my opinion, was instrumental in the PDF formats’ success. Motivated by the hope of a paperless office, the PDF format started as a pet project of Adobe founder John Warnock. PDF started as an internal project at Adobe that would allow a file to be shared throughout the company and be used on any operating system. In his paper which led to the development of PDF, John Warnock wrote: ‘Imagine being able to send full text and graphics documents (newspapers, magazine articles, technical manuals etc.) over electronic mail distribution networks. These documents could be viewed on any machine and any selected document could be printed locally. This capability would truly change the way information is managed.’ His vision of an application that would allow a corporation effectively capture documents from any application, and send them electronically anywhere, to view and print these...

Words: 594 - Pages: 3

Premium Essay

Born Global Firms

...in a small home market. A high degree of specialization requires internationalization if the firm wants to achieve substantial growth. Born Global firms often possess unique resources and capabilities such as entrepreneurial orientation of the founders, innovation behind products and technology, accumulated knowledge of the founders and managers from previous work experience, and networking capabilities. Managers with a previous background of international strong activity will give to the company a more sure address to its business expansion, for this reason a high level of entrepreneurial orientation supports the firm´s ability to recognize and create opportunities at an early stage. It can be argued that Born Global firms are typically found in niche business areas where products are unique, and require high amount of research and development like the high tech business area. It is very important to invest in products with a short life cycle and high technology sectors are characterized by this necessity of a continued innovation which can protect those firms and products from any imitation. As for geographic locations of these Born Global firms, their headquarters can be found in various countries, such as the United States, United Kingdom, Switzerland… Rich and large countries give birth to Born...

Words: 316 - Pages: 2

Free Essay

Globant

...advantages in labor quality, labor supply and time zone would give them a leg up on their competition, even though both India and China have lower labor cost. By exploiting these advantages, they were able to grow at a rapid pace. By 2009, Globant had over 1500 employees and was generating three million dollars per month in revenue. Despite their success, Globant found themselves at a crossroads. For four years the founders pursued clients that needed IT expertise in anything under the broad spectrum of IT services. However, the management team recognized that Globant needed to target specific industries to remain competitive in the market. The team therefore, narrowed their scope to four very distinct market segments for further analysis: high-tech, telecom, travel and financial services industries. Globant recognized that their diversified client portfolio was spreading resources too thin, and top clients began choosing IT service partners that focused on a specific industry where they could demonstrate a deep and wide understanding of a particular sector of the market. In order to avoid becoming a marginalized player in the...

Words: 1502 - Pages: 7

Free Essay

Micrologic

... i.) No such finance policy in the case. e. Human Resource i.) R&D has 3 engineers ii.) Micrologic has 13 employees. iii.) Hilary De Leon hires people from only top 4 engineering schools. V. Social Responsibility Application i.) Encourage people to improve their lives. ii.) Give employment iii.) Payment of taxes to the government VI. Statement of the Problem How can Micrologic excel in Technological industry? VII. Statement of Objectives a. Long term To be the best in Research and Developing by having both Filipino and Foreign scientists and engineers. b. Short term To make sure that there would be a development In their support facilities in a year. VIII. SWOT Analysis A. Strengths i.) The company is known for their high-tech products with creative designs ii.) The company is both locally and internationally...

Words: 511 - Pages: 3

Free Essay

Managing in International Business

...NAME: Meghna Shrivastava STUDENT ID: c7080738 COURSE: B.A (HONS) International Business MODULE: Management of International Business MODULE TUTOR: Mr. Ashish Tripathi EXECUTIVE SUMMARY Club Mahindra holiday is a consumers service industry which is part of Mahindra group having infrastructure of US $ 14.4 million. Under Club Mahindra flagship Mahindra Holiday and Resorts India Ltd (MHRIL) was started in 1996 as a realty sector of Mahindra group brought up for bring values, reliabilities and trust and customer satisfaction. Club Mahindra has got an affiliation with RCI which consist of 60% of the service industry market share, which make Mahindra holiday timeshares largest holiday ownership brand in India. Apart from being a customer centric company club Mahindra performs various Corporate Social Responsibilities for the well fare of people, employees, its customers and environment. According to CESD, 2007 Tourism is becoming one of the largest business sector in the world showing 2005 receipt of international tourism reaching $6.82 trillion. Club Mahindra performs in service industry where revenue produced in 2008 by service industry was $4,028.6 billion showing CAGE OF 6.3% from 2004-08. (Datamonitor, 2009) Furthermore, club Mahindra perform or exist in environment where customers has the power to control the market. Whereas, large number of suppliers weakens them from leading, new entrants in service industry is very easy but the threat of substitutes and...

Words: 4784 - Pages: 20

Premium Essay

Hrm in Israel

...The transition from a Socialist approach to a free market approach and the rise of a new high-tech sector are two remarkable shifts that have occurred in the last two decades in Israel. In the face of these changes, human resource (HR) practitioners are currently expected to assume new roles, adopt different work values, and apply appropriate strategies. HR managers in the low-tech industry still adhere to traditional values and strategies, including a reliance on trade unions and an emphasis on job security and the employees’ years of work experience and seniority as key criteria for promotion. In the emerging high-tech sector, HR managers have adopted new values and developed new strategies, including human resource management programs, employee empowerment, higher salaries and better benefits, while placing an emphasis on employees’ talents and qualifications. Source: http://www.emeraldinsight.com/journals.htm/journals.htm?issn=01437720&volume=22&issue=3&articleid=848302&show=html&PHPSESSID=qj5kp1babsuadbfaj 47luam41 Recent changes in Israeli society and economy and their relation to Organizational Politics Over the past three decades, Israel has undergone significant economic, industrial and cultural transformations. These developments have shifted public values considerably and may indirectly affect OP and HR practices. For example, Sagie and Weisberg (2001) maintain that in recent years, Israeli society has gone from being ascetic...

Words: 1651 - Pages: 7

Free Essay

Innovation

...CHINA BOOST FOR SENAI HI-TECH PARK Senai Hi-Tech Park, Malaysia's second high technology industrial park, got off to a promising start with investments of more than US$500 million (RM1.7 billion) from two companies in Johor. China-based EQ Solar Technology International Sdn Bhd plans to invest US$500 million to produce solar modules while leading industrial gases provider MOX-Linde Gases Sdn Bhd, through its initial outlay of RM60 million, plans to set up an industrial gases separation plant. Senai High Tech Park chief executive officer (CEO) Datuk Ahmad Shukri Tajudin said this shows that the park is ready to compete as another preferred location for hightechnology manufacturing, research and innovation activities. Located within Iskandar Malaysia, the park has drawn interest from investors in the US, Europe and China. "Interest is in various sectors including semiconductor industry and solar," he said at a media briefing. International Trade and Industry Minister Datuk Seri Mustapa Mohamed, witnessed the signing of the memorandum of understanding in Kuala Lumpur yesterday. "We're expecting a few more similar investments," Mustapa said, without disclosing details. Malaysia has so far attracted several global solar industry players like First Solar, Sunpower and Q-Cells. There are also several domestic investments in solar power projects in Selangor and Sabah. Mustapa hopes that the park will create more jobs, similar to what was achieved at the Kulim Hi-Tech Park in the north. The...

Words: 452 - Pages: 2

Free Essay

Guillermo Furniture

...over the years. Guillermo Furniture Store Recommendation Analysis and Recommend Financial Decision The economy is weak, new competitors’ establishing a presents, Guillermo must tackle a tough decision, which is to become a furniture distributor or stay on the manufacturing side, or possibility do both. Guillermo understands that change is forth coming and he has to venture forward but the dilemma is what the best alternative is. First Guillermo must analysis the financial alternatives and establish which objective is beneficial for the company. The next step is to gather information and formulate a pro forma cash flow budget to analyze the projected earnings for the next five years for the company (University of Phoenix, 2007). Hi-Tech Option Guillermo established his wealth various years ago because of the low cost in labor along with an extraordinary location for manufacturing. The company’s success has held strong on those foundations until now. There are a few concerns for Guillermo that may cause the company to change the way it does...

Words: 2497 - Pages: 10

Premium Essay

Four Strategically Required Organizational Outcomes for Siemens

...strategy-oriented HR system case study 1. * Strategically required organizational outcomes: * Good products and good services. Products and services is always the most important thing for a manufacturing company. Siemens has become a world leader by diversifying into hi-tech products and services, it need to maintain this advantage and develop it even further to achieve more. * Going global and expand. Globalization gives big companies a chance to expand rapidly. Siemens has succeeded in going global but this is a long way, it still needs more expansion into more countries or areas that are not covered yet. * Positive brand image. A good company image is extraordinarily important to the company’s healthy development. Siemens needs to keep customers satisfied both with its products and services, which helps it to get more market share and expand even faster. * A good employee selection, training and compensation system. The company not just need to keep customers satisfied, it has to keep employees happy too. So that it can work more efficiently and effectively. * Required workforce competencies and behaviors: * Learning on a continuing basis. Siemens is in high-tech business so the nature decided that its employees need to learn new things every day. * Good teamwork. The ability to work with people is essential in such big corporation. Especially when it’s going global. * Mutual respect and appreciation of workforce diversity. Siemens...

Words: 296 - Pages: 2

Free Essay

Great Paper

...without the support of her abusive husband. In the opening of the movie she moves her children and herself back to her hometown. Living with her parents, who are not supportive of her actions, she wants to be able to support her children. Her hometown is a mining town, where we find they have begun to employee woman. However, we find that most, of the mostly male workforce, is not totally accepting of their female counterparts. This mindset is supported by from the top all the way down – this attitude is even supported by Josey’s own father. The men of the plant go beyond simply just showing their dislike for women in their workplace and torture the women of the mine but verbally and physically. Josey’s sexually activities are put in question throughout the movie. She attempts to seek help from her manager to the owner of the company who begin to blame her for her activity. Josey attempts to gain the support of her fellow female co-worker and get the men to understand that they are there for the opportunity to do the job, too. But she finds herself alone and begins to take action on her own. She has finally had a enough and partner’s with a lawyer to create the first ever class action sexual harassment lawsuit against the company. The defense calls into question her sexual conduct as a 16 year old child; however, her lawyer gets the only witness to attempt the truth of her rape as a child. After this her co-workers, family, and entire town support her and she...

Words: 510 - Pages: 3

Free Essay

Arts in My Community

...Minnesota State Arts Board, which is a state agency that simulates and encourages the creation, performance, and appreciation of arts in the state. We also have Partners in Arts Participation, which is a pilot grant program designed to broaden opportunities for Minnesotans to participate in the arts. Another program we have is called K-12 Arts Challenge Minnesota Grant, which is a noncompetitive grant program and funds are given out first come first serve. I do feel that we have enough support in Minnesota. The programs I named were just a few of the many programs we have to support art in the cities. I do however think people here need to be more supportive of children in arts. It is important to get them started at a young age and many people do not feel that art is important. I think it helps to expand a child’s way of thinking and it helps them to excel in other areas, because they know if something doesn’t work one way it’s time to take a new approach. My role in the creation and support of art in my community is very small and could get better. I do however start with my son, just like my parents did as well as my in-laws, at a very young age. I like to take him to the different places and help him to explore many of the opportunities we have in the state. It is important to me that I give him all the opportunities that I possibly can and let him experience art and life they way he should,...

Words: 328 - Pages: 2

Premium Essay

Work Engagement

...The effects of job and personal resources on hotel employees’ work engagement. Introduction This study developed and tested a research model, which predicted the impacts of job (supervisor support) and personal resources (trait competitiveness and self-efficacy) on work engagement. Purpose and rationale First, empirical evidence in the research stream of work engagement in the tourism and hospitality literature is meager. Second, in contradistinction to other researches our research focused on develoving sub-Saharan African countries, Nigeria not Western countries Third, our study findings ( such as employee retention) can be useful for managers in the hotel industry. Theoretical foundations, hypotheses, and research model * Backround * Work overload to be positively related to hotel managers’ burnout ( Perrewe,1991). Female middle managers in the hotel industry are suspectible to higher levels of burnout than male managers (Buick and Thomas 2001) * Salanova et al. (2005) reported that organizational resources, as manifested by training, autonomy, and technology, were significantly and positively related to work engagement among fronline hotel and restaurant employees. The COR theory and the JD-R model The antecedents of work engagement can be examined using the COR ( Conservation of Resources) and the JD-R (Job Demands-Resources) as the theoretical underpinnings * According to the Conservation of Resources (COR) theory, resources are defined...

Words: 697 - Pages: 3