...organization: The founder of this restaurant is Originally from New Delhi, India, Narender Kumar Behl started his career in 1979 as Leading Hotels Indian Tourism Development Corporation in New Delhi, Ashoka Hotel Oberoi Hotel Chains, Hotel Janpath, Hotel Siddharth are some examples where it has chosen to work. It was the best class cuisine in the entire Middle East, while in the Oberoi hotels. In 1988, Narender moved to Australia to become the head of Radisson Hotel Melbourne. Later he joined the staff of the Hotel Carlton Crest in Melbourne finish serving gourmet Indian flavors. Never thirst Narender Kumar Behl Bombay Club Restaurant was founded in 1994 and has more than a restaurant. He is supported by his wife Reeta Behl, son Abhishek Behl and a well trained team. Bombay Club Restaurant has become synonymous with the best Indian food has become. Since 1994 guests Bombay Club restaurant lit up the color and flavor of Indian culture. Tucked away but worth seeking, The Indian Restaurant Bombay Club is a haven for curry addict, offering the best of North Indian cuisine. Chef, skillful combination of spices and ingredients of your choice Narender Kumar Behl will make your mouth tingling leave. The flavors are well balanced and all the ingredients are fresh and of the highest quality. Managed innovation process: In the days of the Bombay Club restaurant was in a different place, a former restaurant he was like all the facilities in the former restaurant. Previously they used to include...
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...ACKNOWLEDGEMENT We would like to express our sincere gratitude towards University Kuala Lumpur Institute of Marine Engineering Technology, for providing us with the opportunity to prepare this business plan and also for guiding us throughout the project. We are also thankful to Encik to Abdul Ghafar Bin Othman, lecturer of Technopreneurship for helping us conduct the research. We would like to acknowledge his valuable guidance and support that motivated us to contribute tremendously to this report. The success of this business plan also depends on the encouragement and guidelines of many others. So, we would take this opportunity to thank all of them who have helped us through this business plan. We are doing a business plan about touch screen dining table with the new implanted high technologies to create a new business opportunities in Malaysia. We believe that this new business will really help us to achieve our dreams in the near future. Through this project we have gained a lot of experiences in finding out more about the subject matter and the technopreneurship concepts as well as the financial and business concepts. Moreover we have gained the knowledge of the process and how this subject actually helps is to be an entrepreneur. After finished, we realize that setting up a new business requires a lot thought and hard work. Last but not least, we would also like to thank all the friends who were always supporting and be there when needed. Thank you. ...
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...Paris in 1765, the first was restaurant started by Boulanger. In the beginning, in his tavern, he served the soups which called restorante and later he opened the restaurant named Le Champ d’Oiseau. After the French revolution, in 1794, the French refugee, Jean-Baptiste Gilbert Paypalt, brought the word restaurant to the United States. Paypalt set up the first French restaurant in Boston where served the truffles, cheese fondues and soups. However, this French restaurant was influenced to Delmonico. He decided to open his family-operated restaurants where later counted as American restaurant. Delmonico also is the originator of menu in both French and English with a variety of food and soups. The pattern of eating outside in the restaurant is being more and more attract to the city people especially in rich and famous groups of people. In 1919, there is the public restaurant around 42,600 in the United States. Beside of the food, those restaurants also serve the wine, liquor, cake and ice cream as well. In 1925, the first ice cream franchise was established by Howard Johnson. He opened the first store of ice cream parlor and later persuaded his friend to sell the ice cream called Howard Johnson’s ice cream. However, the first colorful franchise story is the famous Kentucky Fried Chicken (KFC). Colonel Harland Sanders, at his age 65 years old, founded the small restaurant or motel and provided the cooking chicken to his guests. This restaurant can call as the first generation...
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...Technology in Restaurants Technology is impacting the restaurant industry because dependency on computers is the remarkable key to run the business. Computers in restaurants are the key to create the experience that experts want to introduce to guests, to support the changes of a modern society and the information technology that is constantly changing; we are the consumers of a competitive world of technology. The technology that is being used in the business has become innovative and to take a look back on how restaurants ran before technology hit the industry is remarkable. Computers The biggest change in the restaurant business since the creation and introduction of the stove controlled by gas and the electric refrigerator is the implementation of computers (Mandabach, Blanch, Van Leeuwen, & Waters, 2006) “The restaurant industry is no longer a business of cigar boxes and order pads. In most cases restaurant managers use more technology than we used to send men to the moon” (Hamilton, 2004). The transcendental innovation of technology has created a competitive system between experts in the field and the philosophy to avoid looking back in time when restaurants used to run with just a kitchen and a few tables. Comparing the experience of a visit to a modern eating establishment with the same basic hospitality atmosphere versus a more typical restaurant, the chances are that thanks to the technology, the expectations are going to be higher as whole for the current generation...
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...refer to in our daily lives is the restaurant industry. Restaurant is basically a place that prepares and serves food for customers outside from home. The main purpose of a restaurant is serving food to customers, but some may also provide entertainment or other services. With all the various types of food that we consumers demand for, the restaurant industries have different kind of restaurants, for example, Thai cuisine restaurant, Chinese food restaurant, Sushi restaurants, fast food restaurant, in order to satisfy customers’ desire. The restaurant industry is the largest employer in the private sector, and it continues to get larger every year (Vault.com, 2014). According to the National Restaurant Association’s analysis, the restaurant employment stands 441,000 jobs above its high point before the recession, while the overall economy in 2012 is still down 3.2 million jobs from the prerecession peak (Qsrmagazine.com, 2013). It might seem like an easy business to set up as food is under the physiological needs according to the Maslow’s hierarchy of needs, which means there will be no problem of running the business as an individual moves up the needs hierarchy from one level to the next (McLeod, 2007). Human needs food to survive, thus, the restaurant industry may easily gain a desirable profit. However, there are a few external environmental factors that affect the organization. For example, the most well-known globalized fast food restaurant that is operating now, McDonald’s...
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...Mukta bhattacharjee | 10304086 | Israt Jahan Lipy | 10304101 | Sharmin Akter | 10304116 | Syed Mahamodul Hasan | 10304050 | Acknowledgment With great pleasure we are now in the position to present our assignment. First of all we would like to thank Almighty ALLAH for giving us the strength, spirit & enthusiasm to accomplish this assignment. We express our heartfelt gratitude & thanks to our honorable course instructor Mr. sagib kumar ghosh for inspiring & assigning us with such an interesting as well as educative topic for this assignment. This has been a worthwhile experience as we got to learn many new things regarding measuring customer satisfaction with technological encounter on restaurant business perspective. Last but definitely not the least; we would again like to thank our course instructor especially for his kind cooperation, suggestions and support to improve our overall performance without which this task would not have been possible. INTRODUCTION In services industries, customer experience depends strongly on the service encounter,...
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...INTRODUCTION Situation Synopsis OpenTable was launched by Chuck Templeton in 1999, as a restaurant reservation service provider. The company started to approach the best-known restaurants in each city first, in order to attract others to join. In addition to reservation service, OpenTable developed an integrated service, Electronic Reservations Book (ERB). OpenTable offerings to restaurant include training, customer support, mobile payments, security assistances as well as Guest Center. OpenTable had grown rapidly by 2008; however, its growth slowed significantly from 2008 to 2012. More seriously, after the long-time CEO Jeff Jordan stepped down, the stock price dropped by 67%. Nevertheless, there is one good news that the Priceline, a multiple booking services provider, announced that it would acquire OpenTable with a 46% premium over the market price. It is undoubted that OpenTable is standing at a crossroad. Company’s Current Strategy The core OpenTable business closely tracked the restaurant online booking system. It is using single business diversification strategy as its corporate-level strategy. In terms of business-level strategy, most of other offerings were refinements to complement the core business as a result of differentiation strategy on broad market. Problem Statement The differentiation strategy works out only when the OpenTable is able to produce differentiated features at competitive costs. Indeed, OpenTable’s...
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...of fast food restaurants because of cardiovascular, and cholesterol issue and obesity among young children. Governments have also controlled the number of licenses issued to new fast food restaurants which creates a barrier of entry to potential entrants to the business. Furthermore, a good relationship with the government allows Mcdonalds to function better in the industry. It also gives both sides mutual benefits such as employment and tax which is necessary to serve in any foreign market. According...
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...Castle’s Family Restaurant Business Assessment Vidalena Rascoe DeVry University Introduction Castle’s Family Restaurant have expanded in the northern California region with eight actively open restaurants. Jay Morgan concurrently holds the titles of operations manager and Human Resource manager for all eight restaurants commuting weekly to each store handling all managerial operations. With roughly 300 to 340 employees currently working in the eight restaurants approximately 120-136 are full time employees and 180-204 are part time employees. With the economy changing and the price of gas increasing, changes need to be made to accommodate the growing rate of Castle’s Family Restaurants and the employees they attain. An outside referral in the human resource department is necessary to help structure the interworking’s of Castle’s Family Restaurants and equip the company with positive changes that will improve the work flow. Items to review for improvement will be responsibility of operations manager, responsibility of HR manager, restaurant employee to management ratio, employee turn around and staffing, billing and payroll. Theory It is our intentions as HR consultants to minimize overhead travel expenses, incorporate better communications between management and employees and how to better organize the responsibilities of the HR manager from a central locations while still meeting the needs of the employees and the restaurants as a whole. BUSINESS ASSESSMENT ...
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...to help Jay Morgan and Family Castle Restaurant run more efficiently as a business. Jay Morgan the Operations Manager, have been using outdated methods for scheduling, recruiting, hiring, and answering questions from its employees. Maintaining accurate books and keeping constant communication with the Managers have been a challenge for Jay Morgan. If an accurate HRIS system can be implemented, Jay Morgan will be able to achieve more in business with less time and travel. BUSINESS ASSESSMENT Castle Family Restaurant is a family friendly dinning facility that has 8 locations, employing some part time employees and over 40% of fulltime employees. The locations are strategically located across the state of Florida in the hearts of neighborhoods that are suitable for any family. Castle Family provides a simple, old fashioned and pleasant dining experience. “Togetherness” is the culture that is promoted and the goal is to mimic the old fashioned restaurant environment where the family can sit, laugh and enjoy a meal together. Restaurants compete for customers every day, and proficiency is critical to providing quality customer service. In Rasmussen Reports, National Survey of 1000 Adults, more than 50 percent of Americans reported in 2011 say that they ate at a restaurant at least once a week, with 20 percent reporting eating out twice or more each week” (as cited in The Aspen Institute, 2012). They also reported that the restaurant industry is one of the largest and fastest-growing...
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...Competition & Marketing Competition is stiff for the restaurant industry with today’s economy in the down turn its becoming more difficult for businesses to stay afloat and that goes for every company. It doesn’t matter what the what tactics worked in the past that was then and this is the present. To remind competitive in today’s market having a competitive advantage is the likely solution. Traditional marketing for restaurants used to be advertising with door flyers, printing ads in the newspaper or soliciting email to the general public. However, with technological advancements over the last decade have expanded in ways which a restaurant can market its products and services. Recently a popular marketing tool for restaurant owners is the use of mobile applications. There are certainly many mobile marketing opportunities available into today’s market. However, because the notion of mobile technology marketing is so new, many restaurants do not feel comfortable around mobile technology and thus do not fully utilize it. There are ways to fully utilize this technology and gain an edge on the competitors first, a simply and effective way to market one’s products and services is having a system in place that will generate an automatically texts to each of the loyal customer in the database. Import an existing list of customer phone numbers into a text-messaging software or mobile marketing application is another way to be organized. Then once the list built owners can use...
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...George Stipe April 27, 2012 Management Information Systems Professor: Dr. Fish The food service industry started in 500 BC with the [1]“Ta Dionisiaka” banquets dedicated to the God of wine in Ancient Greece and run up to present day. In the 1980s restaurant operators still used facsimile machines or phones to place orders. In the early 1990’s fax machines were starting to be cost effective. Then in the late 1990s and early 2000s personal computers took food service ordering to a new level. The greatest advancement in technology in the food service industry started in the time period of the 2000s. These were the IT and web based technologies that revolutionized how restaurants do business. These new technologies have given restaurants a competitive edge they need to become more profitable. These technological advances address the five key areas of food service operations management: ordering, receiving, inventory, recipes, menus, and food safety. Food Service Ordering Restaurant managers use different strategies for their purchases. Most food suppliers have interactive web sites where any amount can be ordered and put in when they need their products. This allows the food service managers to practice what is called just-in-time purchasing, which is a finely tuned product forecasting where orders are placed so that the items will arrive just before...
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...Business Solutions of a Successful Restaurant CIS 207 April 30, 2012 Vickie Martin Business Solutions of a Successful Restaurant Taking on a task to simplify, streamline, and update a company’s business process or more appropriate, the company’s technology-based support and service, is not one on the easier side. Darden Restaurants took on this task in 2005 as it was faced with acquiring solutions to its growing and success. There were many changes that needed to be made but executives within Darden knew that restaurant operations were at the forefront of the updating which meant that they were in need of a serious overhaul of the company’s POS system and back-office support systems. At that time they were using dated Microsoft applications such as MS-DOS and Windows NT server operating systems. These were fine and acceptable the decade before when they were integrated. With the growth and goals that Darden wanted to achieve, a new solution was needed. In the end and looking toward the future, “Darden wanted to reduce the time and cost of maintaining its aging point of service devices, as well as a way to save time and cost of deploying devices to new restaurants.” (Microsoft, 2007) To accomplish this task, Darden asked the assistance of its in-house IT guy, Bob Gentry, whose title is actually Director of Strategic Initiative. The director was able to review many options before choosing a direction to take, but with the help of their hardware supplier, NCR, and...
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...components. A restaurant business must understand that importance of those major areas of marketing. Marketing a business takes time and accomplishment but when a business tend to maximize on key aspects of marketing that business tends to flourish and challenges any competition. Distribution Channels The number of hands involved when getting products to the end consumer can vary depending on how many producers, wholesalers, and retailers are involved in the channel (Entrpreneur Media, Inc., 2013). Unless the business concept is completely new, most industries have distribution channels involving purchasing goods through wholesalers and producers already in place. In other words, the business does not get to choose the distribution channel, the channel is already chosen for the business (Schindehutte, Morris, & Pitt, 2009, p. 237). Although the business concept presented here follows the traditional restaurant distribution channels in needing products, one of the biggest differences is not in the supplies needed but rather who some of the suppliers are. The restaurant will need to have traditional suppliers for some goods but the majority of the food and other supplies will come from non-traditional sources such as grocery stores, catering services, and other restaurants. The goods received from these suppliers also differ from traditional supplies because most of the products are considered leftovers and need to be used as soon as possible. Because the restaurant concept...
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...Analysis 9-11 Conclusion 11 References 12 Executive Summary The corporation chosen is McDonald’s and how they successfully used information technologies and implemented information systems to improve their business resulting in organizational transformation, higher productivity, business growth and more effective managerial decision making. Also, Analyse current their business environment, Analyse the business strategies adopted by the organization, Analyse the organization’s competitive environment, Analyse the current IT/IS strategy in the organization, Identify the existing IT/IS solutions/technologies being deployed in the organization and provide business processes within the organization where successful implementation of information systems have taken place. Generation after generation, McDonald’s says it all. A place, where the inner child in you screams at its very sight. Overview of Organization. In the first half of the 20th Century two siblings - neither one named Ronald, opened their very first...
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