...List three situations when it’s better to write a message than to deliver it orally: Answer: when a record of the communication is required; when you don’t require an answer; when the information is complicated or detailed; when it’s difficult to arrange a meeting or telephone conversation 4) For routine correspondence it is best to use which form of communication: face-to-face conversation, telephone, memo, or group email? Answer: group email. 5) What pronoun is the most important in creating reader-based messages? Answer: ”You” 6) Define tone. Answer: The emotion or attitude conveyed by voice or language 7) Failure to properly assess the receiver often results in letters or reports are ____________ based rather than ________ based. Answer: Writer-based rather than reader-based. 8) Name three things that help to create a conversational writing style: Answer: avoidance of old-fashioned words and legalisms; use of personal pronouns; use of contractions. 9) List three characteristics of a moderately informal tone. Answer: sounds conversational; avoids archaisms; uses individual names; uses personal pronouns uses contractions; uses shorter sentences 10) List three potential dangers of communicating via email. Answer: it’s asynchronous; it’s a “cool” medium; it isn’t private 11) List three situations when it’s better to deliver a message orally: Answer: when you want to encourage...
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...Discussion Assignment Unit 1 Source, Message, Channel, Receiver, Feedback, Environment, Context, and Interference. 1. Source – this would be the initiator of the communication as a message. For example making a phone call, as one who picks up the phone and dial numbers, I would be the one initiating the call or the source. 2. Message – the meaning created by the source for someone to receive or a number of people to hear. For example let’s take for example someone who creates a blog, the written information on the blog will be the message. 3. Channel- the way the message travels between the source and the receiver. In the phone conversation the channel would be the telephone lines to the telephone receiver on the other side, with the blog, the channel would be the internet and the blog itself would be the message. 4. Receiver- interpreter of the message, the person to whom the message is sent to is the receiver. The receiver could be the listener or a reader, most depends on the channel chosen for communication....
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...Digital Tools for Networking Raquel Bilbraut Communication is any message send through digital devices. It is fast and easier, the message can be stored in the device for longer periods of time, without being damage, and it can be done over large distances. Also it provides facilities like video conferencing wish save a lot of time, money, and effort. Some examples of digital communication are: E-mailing, texting, fax, teleconferencing, and videoconferencing. One of the most important digital tools that I think is very helpful is E-mailing. Email is a store-and-forward method of writing, sending receiving, and saving messages through computers. E-mailing is very fast and provides the receiver the opportunity to answer immediately. Email messages are very easy to locate and is a secure way of sending messages. Although it has its disadvantages like, Spam, and viruses, I still think that is a very efficient, easy and low cost way to transmit messages. Emailing is also one of the tools most used in schools and colleges, it allows immediate communication between the student and the professor. It’s the way of send important information like grades, or to give an advance absent notice. Another helpful digital tool is Teleconferencing. This is a telephone or video meeting between multiple persons in two or more locations. Teleconferencing allows people to participate in regional, national, or worldwide meetings without actually leaving their location. This meetings, are...
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...Compare and Contrast Communication is done in many different forms; face-to-face, email, text messages, or over the phone. Communication is necessary in everyday living. It’s also essential in the workplace. Chili’s Bar and Grill and Harris Assembly Group have to communicate face-to-face with the customers, managers, and staff. With this communication you can see the person’s body language. Body Language can speak as loud as your voice. Body language constitutes 50 percent or more of what we are communicating. So maintaining a positive body posture and gesture is important. On the hand, Universal America, Uni-Fi, and Goodrich use other forms of communication, such as telephone and computers. These devices have become more popular and convenient to use. Technology has advanced and now more and more people are using these devices. You even have computers that answer the phone versus a live human. These devices can make communication a little difficult. Whomever is receiving the message can interpret the message however they choose. You could be meaning one thing and the other, giving their mood or environment at the time, can take it as something else. I recommend that we all need to utilize all forms of communication so that information is not taken the wrong way. It can be very difficult to use all at one time but if you are sending an email or making a phone call, you should follow up with a face-to-face meeting to make sure every one is on the right...
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...Communication Opinion Monique Taylor HCS/320 June 12, 2013 Lisa Sanders Communication Opinion What exactly is effective communication? Effective communication is when someone sends a message and it is correctly received by the other party. There are five basic elements in communication: the person sending the message, the person receiving the message, the message itself, the channeling of the message, and feedback from the message. Effective communication is crucial to the success of personal relationships as well as professionally. The person delivering the message must do so clearly so it is understood by the person listening. The listener should listen actively because the only way effective communication can take place is when the person listening recognizes without a doubt the message being conveyed. Some common ways of communicating include sharing information by telephone, delivering a speech, messaging, letters, e-mail and sharing information face to face. When a person can listen, store, and recall the information that they listened to, it is only then that you know you have communicated effectively. There can be times when there are barriers that prevent effective communication. Things like sending mixed messages, distractions, or inappropriate body language are just a few. The fundamentals of effective communication differ from the regimen in the essentials of health care communication. Why? Because one must be able to communicate effectively...
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...Communication process: Source... As the source of the message, you need to be clear about why you're communicating, and what you want to communicate. You also need to be confident that the information you're communicating is useful and accurate. Message... The message is the information that you want to communicate. Encoding... This is the process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Your success in encoding depends partly on your ability to convey information clearly and simply, but also on your ability to anticipate and eliminate sources of confusion (for example, cultural issues, mistaken assumptions, and missing information.) A key part of this is knowing your audience: Failure to understand who you are communicating with will result in delivering messages that are misunderstood. Channel... Messages are conveyed through channels, with verbal including face-to-face meetings, telephone and videoconferencing; and written including letters, emails, memos, and reports. Different channels have different strengths and weaknesses. For example, it's not particularly effective to give a long list of directions verbally, while you'll quickly cause problems if you criticize someone strongly by email. Decoding... Just as successful encoding is a skill, so is successful decoding (involving, for example, taking the time to read a message carefully, or listen actively to it.) Just as confusion...
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...7. BARRIERS OF COMMUNICATION Communication plays a major role in developing a relationship. It can also affect the relationship among family members or management in any institute. More specifically, communication influences the effectiveness of instruction, performance evaluation, and the handling of discipline problems. Communication should be straightforward. What can make it complex, difficult, and frustrating are the barriers. Some barriers of communication are the following. 7.1. Physiological Barrier Physiological barriers to communication are related with the limitations of the human body and the human mind (memory, attention, and perception). Physiological barriers may result from individuals’ personal discomfort, caused by ill-health, poor eye sight, or hearing difficulties. 7.1.1. Poor Listening Skills Listening to others is considered a difficult task. A typical speaker says about 125 words per minute. The typical listener can receive 400–600 words per minute. Thus, about three-fourth of listening time is free time. The free time often sidetracks the listener. The solution is to be an active rather than passive listener. A listener's premature frown, shaking of the head, or bored look can easily convince the other person/speaker that there is no reason to elaborate or try again to communicate his/her excellent idea. 7.1.2. Information Overload Nurses are surrounded with a pool of information. It is essential to control the flow of the information, else the information...
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...Perspective The role of communications in business success The importance of effective communication Rudyard Kipling once described words as “the most powerful drug used by mankind.” It is a sentiment with which staff of Levi Strauss can sympathize. Many of them have become members of Toastmasters, a nonprofit organization dedicated to improving communication and public-speaking skills. Levi Stauss is one of a growing band of companies which recognize the importance of effective communication. KPMG Accountants has developed a telephone-skills course for administrative employees. It includes a humorous videotape entitled “Telephone Behavior: the Power and the Perils,” and role playing which allows employees to share positive experiences and frustrations. The course emphasizes the three stages in many telephone conversations – the “verbal handshake,” imparting the message and offering help. Federal Express has improved the selling capabilities of its audit staff by having the sales staff provide them with training. General Electric has developed a three-day class to train auditors to become effective facilitators. And Motorola has a course on dealing with difficult people. It aims to help auditors to handle situations in which the people being audited do not want to hear the recommendations being made. Abstract Research and experience show that employees are most highly motivated and make their greatest contribution to the business when there is full and open communication...
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...Communication is the act of sending a message whether it is written or verbal. Communication can be sent by email, telephone, text message, television, and or radio. It is very important that we all master communication skills. Communication helps us not only in our working environment, but also in our personal life as well. There are many ways communication can be delivered. One of the ways is verbal, speaking face to face or via telephone. When speaking with some one verbally you can hear their tone and know whether or not someone is being sincere, upset, or happy. Verbal communication is in my opinion the easier of the two. You can actually hear and see what a person is saying. You can feel the emotion behind the words being used, and it has more of an effect on you. There are some that even when they are speaking verbally their words come across wrong or their tone doesn’t match what they are trying to convey to you. The following is an example that I have composed of a verbal communication. Good Ex: Can you please bring me the yellow binder at noon? Bad Ex: Bring me that thingy around lunch. The first sentence is polite, but in the second sentence you have no idea what the person is talking about and they are not asking they are being demanding. When using communication in written form it is more important to choose your words carefully and to use the appropriate tone. If this is not done correctly one could easily take the message as being offensive. Once it is written...
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...social– psychological and temporal contexts will alter meaning. 2. I assess my channel options and evaluate whether my message will be more effective if delivered face-to-face, through e-mail, or by some third party, for example. 3. I look for meaning not only in words but also in nonverbal behaviors. 4. I am sensitive to the feedback and feed forward that I give to others and that others give to me. 5. I combat the effects of the various types of physical, psychological, and semantic noise that distort messages. X 6. I listen not only to the more obvious content messages but also to the relational messages that I (and others) send, and I respond to the relational messages of others to increase meaningful interaction. 7. Instead of looking only at the punctuation patterns, I also look at the patterns that others might be using in order to understand better the meanings communicated. 8. Because communication is transactional, I recognize that all elements influence every other element in the communication process and that each person communicating is simultaneously a speaker/listener. 9. Because communication is purposeful, I look carefully at both the speaker’s and the listener’s purposes. X 10. Because communication is inevitable, irreversible, and unrepeatable, I look carefully for hidden meanings, am cautious in communicating messages that I may later wish to withdraw, and am aware that any communication act occurs but once. 11. I am sensitive to cultural...
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...Communication Trends Paper Communication is the exchanging of ideas, opinions, and views between the messenger and the recipient. The purpose of communicating is to reach agreements, execute decisions, complete orders, and conduct sales. In businesses communication is used to promote a product or service. People have to be informed and effective communication is necessary at work, school, home, or any environment in which people interact with one another. There are different forms of communicating, face to face communication can resolve confusion and you receive instant feedback. Communicating over the telephone you get the tone in which a message is spoken and like face to face gives immediate feedback. Written messages, such as e-mails, online messaging, rules, policies, regulations, news, and memos demands the attention of the recipient. However, many written messages are lost in translation if not written clearly so the reader can understand. The goal of communicating is to add value to whatever the messenger is selling or promoting through information. Effective communication stems from the structure of an entity whether an object, company, or an individual. Whether verbal or written communication if people do not know the guidelines and the consequences they will not be equipped to make informed decisions. Today, businesses use many forms of communication, calls, e-mail messaging, video conferencing, instant messaging, staff meetings, memos, and newsletters. As a...
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...Communication: The study if communication within an organization Table of Contents Introduction o The importance of communication Tools of communication o Which forms of communication to use o Which forms work best Know your Audience o Understanding who your audience is Communication Barriers o Where communication barriers exist o What are you trying to say Follow up o Following up your communication is essential Conclusion Executive Summary Effective communication in the workplace today is essential. Knowing who you are communicating to, and the message you want to convey is important. Making sure that you have to appropriate tools to do this is just as important if not, more important, because if you don’t have the right tools, it won’t work. Make sure that the audience you are communicating with knows that you not only conveyed your message, but you also heard what they had to say, by doing a follow-up communication. Because so much time is spent in the workplace, being an effective communicator will make for a cohesive, and effective workplace. Introduction Effective communication is essential to the success of any business organization. Communication within the workplace is sometimes overlooked and not thought to be an important aspect of the work environment. Because the average working person spends twothousand and eighty hours a year at work, and whether you are the manager or the subordinate it is crucial to have good...
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...Effective Communication in the Face of a Crisis Ann Ziegler BCOM/275 Week Four Marquetta Duke Effective Communication in the Face of Disaster On August 5, 2010, a copper mine in Chile was the scene of a disaster. Thirty three workers were trapped in the copper mine, as a result of a cave-in. The miners had to endure months of unbearable conditions in the mine while the rescue workers tried numerous approaches to save them (University of Phoenix, 2010). When accidents such as this occur, leaders must effectively communicate and people must receive communication to answer questions, avoid chaos and panic. This paper describes the communication and audience considerations required as a result of the copper mine collapse. The copper mine collapse in Chile is recorded in history with a happy ending, since all of the workers were rescued. Since the rescue took 69 days, leaders had to ensure that proper and effective communication was provided to the worker’s families and company employees (BBC News, 2011). Any time a disaster or accident of this magnitude occurs, further danger or damage can result unless the leaders, company and government take steps to control the flow of information. A coordinated strategy must be communicated to the media, rescue workers and leaders to ensure that efforts yield the best outcomes. A lack of communication could potentially result in deaths, panic, and chaos. Inappropriate or erroneous communication...
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...Decoding, Message, Channel, and Feedback. In which, I will explain these one at a time. The first element, Sender/Receiver, you obvious have to as both otherwise the conversation is one sided. The sender must be able to convey the message with a clear and concise language that the receiver can understand and process. The receiver must keep an open mind and lower any filters he/she has in there head in order to understand the true meaning of the message which also means that they must put aside any thoughts or personal beliefs for a moment, be silent, listen, and take take the time to process and understand the message that was given. The second element we'll briefly talk about is Encoding. Basically, the sender creates a communication message. The sender will start to have an idea which is put together into symbols that the receiver will understand. So for short, we're turning thought into symbols. Which brings me to the next element which is Decoding. So if senders create the message, the receiver is the destination for that message and will put the meaning of the symbols together to understand the message. Now we talk about the Message element. What is a message? Simply put, it is a thought, idea, feeling, or opinion that we communicate. There two kinds of messages, clear and unclear. I know we've all had experiences when people are talking to you and sometimes you completely understand what they're saying because they are conveying a clear message. Then we've...
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...images held by respective stakeholder groups (Cornelissen, 2000). Adapting to Audience Needs: Always try to give priority to the audience’s goals, hopes, interests and preferences. This can be achieved by adapting the “you’ attitude as opposed to “me” when communicating to customers. Adapting to audience needs also means obtaining good background knowledge of the audience thereby being able to communicate and empathize with them relevant ways. As writers charged with fashioning effective communication, we are advised to shape our texts according to the practical and cultural needs of our audiences (Durack, 1998). Establishing Credibility: By showing honesty and integrity you induce respect from your audience. Audience responses to your messages depend heavily on your credibility, a measure of your believability, based on how reliable you are and how much trust you evoke in others. With audiences who...
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