...Organizational Behavior Terminology and Concepts Michael D Bishop MGT/307 August 1st 2011 Dr. Robert Kight University of Phoenix Organizational Behavior Terminology and Concepts To be effective all organizations needs to achieve the goals and objectives presented. When meeting these goals and objectives, people makes the difference how effective organizations perform. This paper will discuss the following key concept and terminology on Organizational culture, Organizational behavior, Diversity, and Communications as it relates to people in an effective organization. The paper will also describe each concept’s observable aspects and it would provide a brief analysis of the culture and behavior of the Metro bus. In the United States of America Metro bus is the sixth largest bus transportation system and is a department in the Washington Metropolitan Area Transit Authority (WMATA). At Metro bus organizational culture, organizational behavior, diversity, and communications allow the organization its unique operations consistency and reliability. Organizational culture Organizational culture is embedded in the heart of an organization and developed by members with the same-shared beliefs and values. An organizational culture display how organizations adapts or integrate when identifying internal and external issues, (Schermerhorn, Hunt, & Osborn, 2008). Organizational culture has an impact on job satisfaction, which is a key factor for maintaining...
Words: 1083 - Pages: 5
...Organizational Behavior Terminology and Concepts Organizational Behavior can be defined as “the study of human behavior in organizations.” (Schermerhorn, Hunt & Osborn, 2005, 17). This paper will explain key concepts and terminology of organizational behavior and how it relates to Redwood Coast Regional Center (RCRC), my organization. The discussion items include organizational culture, diversity, communication, organizational effectiveness and efficiency and organizational learning. Organizations are made up of people, whose actions influence all areas of business, and in turn create the dynamic of organizational behavior. Organizational Culture A key concept of organizational behavior is organizational culture. As stated by Marino and Salls (2005), “Your organization’s character and values are an underlying factor of many of its behaviors, and can tell you a lot about everyone’s priorities and level of engagement. One of today’s popular sayings is ‘Culture eats strategy for lunch any day’.” (p. 27). The culture within the organization of RCRC consists of people who value individuals first. Those served by the agency as well as its employees, are most important, and are treated as such. Redwood Coast Regional Center has a board of directors whose decisions are based upon what is best for the people while, of course, keeping in mind cost-effectiveness. Unfortunately, the agency is restricted by the State budget, as RCRC is a state funded agency, and is required...
Words: 1097 - Pages: 5
...EAB31403 ORGANIZATIONAL STUDIES ASSIGNMENT/CASE STUDY INSTRUCTION This is a GROUP assignment. Your task is to form a group of 2 people. Following are the guidelines: • This assignment is worth 45% of the total grade. • Your name and matric number must be clearly typed on the COVER PAGE. • Please check for spelling and grammatical errors. • Submission of the assignment is DURING CLASS on the 7th WEEK. • Late submission of the assignment is will be penalize. • You are allowed to discuss with other groups BUT please make sure its ORIGINALITY. Should there be 2 or more groups submitted their assignments which are similar in every way or having shown some similarities, the grades assigned will be divided among the groups. GENERAL FORMAT OF THE REPORT: The assignment must be: ▪ Neatly typed ▪ Using font Arial ▪ Font size 11 ▪ Spacing 1.5 ▪ White A4 papers ▪ Printed with page number FORMAT OF THE COVER PAGE: The cover page must have the following standard layout: a) Centered top: Name of the university, follows by Course name, Course code, Semester (e.g. September 2012) and Section (e.g. Section 2) b) Centered middle: Student name and Student ID Example: |1 |Name |Matric No. | |2 |Name |Matric No. ...
Words: 1180 - Pages: 5
...Tyrone Groce University of Phoenix Organizational Behavior Terminology and Concepts For a company to be successful in the highly competitive business world it is important that company leaders are aware of some key concepts to help to give the company an edge. These five concepts can make or break a company if not recognized or effectively used. The five concepts are: Organizational Culture and Behavior the study of behavior within a company environment, Diversity is the different individuals that work within and make up the company, Communication how well is the company message sent upward, downward and laterally, Business Ethics making the right and honest decision and lastly Change Management making change within the company mastering new challenges. Each concept has its place within a successful company and each is equally important for management, the employees, why? To provide the best possible product to the customer. It is important that everyone within the company has at least a general knowledge of these concepts. Each are unique factors which going into the makeup of a company. The concept to understand is Organizational Culture and Behavior or OB as it is commonly known, it is best defined as [the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. That is, it interprets people-organization relationships in terms of the whole person, whole...
Words: 902 - Pages: 4
...Organizational Behavior Terminology and Concepts Jane Doe MGT/307 August 22, 2011 John Doe Organizational Behavior Concepts and Terminology Organizational behavior (OB) is characterized in terms of how human behavior impacts organizational effectiveness. The study of organizational behavior involves learning to comprehend, explain, calculate, and even control human behavior in the workplace. The scope of the study of OB encompasses how people behave as individuals, within groups, and within the organizational structure. In addition, according to Robbins and Judge (2009), OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. Years ago the success on an organization was distinguished by how technologically inclined its managerial staff were. The more technically degreed leaders there were making the decisions, the more credence there was given to the organizations success. This early approach supported a larger degree of management-coordinated functions in which strict standards, work assignments, and technical specialization ruled through stringent chains of command and strict centralized decision-making processes. Never mind the individuals’ ability to use good old-fashioned people skills to drive performance, if revenue was in excess of debt, all was well. However, was all really well is the question. As time evolved, so did the thought process...
Words: 941 - Pages: 4
...Organizational Behavior Terminology and Concepts Business owners and management have been trying to make their companies the best for many years. In the process of archiving this goal, the companies considered all how they would get this done. It turned out to be obvious that the how people respond to group environments had a huge role in an organization's achievements. A common belief was established, "People are an organization's most important assets!” (Schermerhorn, Hunt, & Osborn, 2009,). This began the study of Organizational Behavior. There are quite a few major beliefs and terms that come in to play. By knowing the beliefs and terms, one has a better understanding of Organizational Behavior is reached. Businesses that use the organizational behavior terminology and concepts regularly encourage change to create a further productive and greater work environment. Organizational Behavior takes a closer look of the way people and groups act in organizations. The way people and groups operate in organizations and how these organizations act in response to their environments. These factors consist of how employees or groups operate, believe, feel, and react to their job and organization. Typical its most important function is to build better relationships. Several of the key views of organizational behavior are organizational culture, diversity, and communication. By learning and understanding this knowledge, every employee should be capable of know how his or...
Words: 686 - Pages: 3
...* * * * * * * * * * * Organizational Behavior Terminology and Concepts * * * * * * * * * * * * * * * * There are many successful organizations in the world today. Some make millions, even billions of dollars per year. While there are many secrets to having a successful business, it is also necessary for a business to have some fundamental ideals and operation strategies. Examples of this are Organizational behavior and culture, ethics and diversity, communication and the management of change. If a business can manage these essential ideas, then they will be on track to having a successful organization, no matter how small or big they are. Behaviors and Culture of Organizations * Organizational behavior is essentially how organizations behave. It is the studies of how individuals behave in an organization and what the behavior of the organization leads to as a whole. Robbins and Judge (2009) defines Organizational behavior as the study of three determinants of behavior in organizations: individuals, groups, and structure. Individuals have their own beliefs and values that they form in everyday life; when they come to work their beliefs and values do not change because the company has other values, the individual must have values that somehow align with those of the company, otherwise the employee will not be able to...
Words: 894 - Pages: 4
...ORGANIZATIONAL BEHAVIOR TERMINOLOGY AND CONCEPTS Organizational Behavior Terminology and Concepts Abraham Perez University of Phoenix Dr. Monica Galante MGT/307 Organizational Behavior and Group Dynamics October 27, 2010 Organizational Behavior Terminology When working in a group, there are many people working from different backgrounds. Most of the people working in groups have different types of views on work related problems. Companies that you work for have different organizational culture, organizational behavior, they have different diversity, and they have to have good communication between them. Organizational Culture “There Are no single definition for organizational culture.” (http://www.au.af.mil/au/awc/awcgate/ndu/strat-ldr-dm/pt4ch16.html) Actually, there are different types of definitions for it. One of the definitions would be as follows: “A set of understanding or meanings shared by a group of people that are largely tacit among members and are clearly relevant and distinctive to the particular group which are also passed on to new members (Louis 1980)”. What this means is that there are different types of background work methods that are actually pass from employer to employee to create a better work environment. Organizational Behavior Organizational behavior is the study of individuals and their behavior within the context of the organization in a workplace setting. This means that it is how the employees react and act within the company...
Words: 437 - Pages: 2
...Organizational Behavior Terminology and Concepts Katie Jackson MGT/307 Steve Jessup 7/30/11 Organizational Behavior Terminology and Concepts The personality of an organization is dubbed organizational culture in business and in academics. Composition of culture includes the values, assumptions, norms and apparent signs of members and their behaviors within an organization (McNamara, 2000). The behavior of these members, or organizational behavior, is understood and studied and as an academic discipline. This discipline also includes interpersonal interactions as well as the dynamics of an organization. Organizational culture, organizational behavior, diversity, and communication are all key concepts discussed in this paper. Organizational Culture and Behavior When a business operates with a clear vision of the future it is said to utilize a strong organizational culture. In addition to a clear vision supported by “well-developed and well-communicated beliefs and values, the internal environments of organizations with strong and positive cultures often include high-performance orientations, emphasis on teamwork, and emphasis on innovation (Ch.1, pg. 1.)” A solid structure is built from a strong culture accompanied by positive behavior. The Organizational Culture Inventory (OCI) is a tool used to access the behaviors of individuals within an organization. The OCI has identified three types of organizational cultures: constructive, passive/aggressive, and aggressive/defensive...
Words: 779 - Pages: 4
...Organizational Behavior Terminology and Concepts xxxxxxxxxxxxxx MGT307 November 21, 2011 xxxxxxxxxxxxxxx Organizational Behavior Terminology and Concepts Organizational behavior is simply studying the way individuals interact and behave in various organizations, then taking this knowledge and using it to better productivity within the organization. In order to better understand the benefit and purpose of organizational behavior it is important to understand some of the key concepts associated with it. This paper will take a look at a couple of these concepts and explain how organizational culture and communication relate to organizational behavior in the workplace. Organizational Culture Within an organization, members might find they share the same values and beliefs that influence their behavior within the workplace; this is referred to as organizational culture (Schermerhorn, 2008). With focused goals and values, a company is able to work towards a common goal more efficiently. There are three different types of organizational culture within an organization, Passive/Defensive, Constructive, and Aggressive/Defensive. Within a passive culture members tend to be more defensive in their actions and the culture as a whole is less effective for the business. However, with the Aggressive culture members tend to be more forceful when interacting with each other, causing again a less effective culture for the business as a whole. Ideally the most effective cultures...
Words: 540 - Pages: 3
...Running Header: Organization Behavior Organizational Behavior Terminology and Concepts Tina Gregory University of Phoenix Victoria James, SPHR Organizational Behavior Terminology and Concepts Everyday we are faced with several obstacles within our working environments. Some of those obstacles include the culture of the organization, behavior or the organization, the diversity within the organization (or lack of), and the communication on receives within their organization. We are continually looking for ways to improve these areas and be able to co-exist with one another when faced with different opinion on what each area should represent in ones organization. I will be explaining the meaning of each of the different obstacles that I have outlined above and how they relate to one another or within the organization that I work for. Organizational Culture Organizational culture is recently a new concept. Asim Khan defined organizational culture as being a set of operating principles that determine how people behave within the context of the company.1 Some say that an organizations culture is what is going to make a true organization. Many organizations have their own cultures and no two organizational cultures are the same. Organizational culture includes two survival issues for an organization; external adaptation and internal integration. External adaptation deals with people that are not within the organization and reaching the set goals the organization has....
Words: 1100 - Pages: 5
...Organizational Behavior Terminology and Concepts MGT/307 August 28, 2011 Organizational behavior or otherwise known as OB, offers organizations and its managers knowledge and understanding of how individuals and groups interrelate within an organization with the understanding and studying of behaviors. This insight better prepares and provides comprehension to organizations assisting in the enhancing the dynamics within both individuals and group behaviors. Organizational behaviors have enabled a more scientific approach in understanding the relationships between employees and managers and its link in terms of behavioral and social sciences. OB’s approach in terms of observable aspects are reliant on scientific methods using models, which link independent and dependent variables and the relative outcomes among the two applied any discovered theories of interest. Researched methods used in organizational behaviors include meta-analysis, field, laboratory, survey, and case studies, (Schermerhorn, Hunt, & Osborn, 2008). These methods are applied in efforts to develop new means of understanding of how people within companies affect dependent variables and how companies can implement changes in creating a difference. An evidence-based thinking method used in OB called the contingency approach...
Words: 1027 - Pages: 5
...Organizational Behavior Terminology and Concepts When a child is born, he or she is pure, sweet, and innocent. The influences on how a person behaves while maturing is a matter of upbringing. Parents, environment, and society are only a few factors influencing young minds. When a young man or woman enters the workforce, organizational behaviors (OB) and cultures kick in because that young man or woman must follow the standard operating procedures implemented in his or her organization. Managers are ultimately responsible for their subordinates; therefore managers must be very familiar with the organizational culture, organizational behavior, and diversity of their organization. Communication is a necessary component in today’s organizations because of more involvement by all employees, not just upper management. Organizational culture is built on characteristics an organization develops in order for members of that organization to know how “things are done, and the way members are supposed to behave” (Robbins & Judge, 2009, p. 552). The United States Postal Service (USPS) has become an organization that is dysfunctional. The organizational culture has become weak. Managers are a dime-a-dozen because they lack necessary managerial skills to work with employees, such as letter carriers, to complete the job. Managers have become amoral, which is stated by Schermerhorn, Hunt, and Osborn as “unintentional ethics lapses…showing bias based on in-group favoritism, claiming too...
Words: 1077 - Pages: 5
...Organizational Behavior Terminology and Concepts MGT/307 September 24, 2012 Jason Winsor Organizational Behavior Terminology and Concepts Organizations make changes to enhance the business and to keep up with technology. Change, however, is not always accepted by every employee. By observing organizational behavior managers and leaders of an organization can differentiate between the employees who can and cannot accept change. Organizational behavior and culture along with diversity and communication are four factors within an organization that affect the way employees perform their duties. Defining these terms will help create an effective work environment. Organizational behavior is a study of how individuals, groups, and structure affect the behavior of an organization (Robbins & Judge, 2009). Because each organization is different the results of organizational behavior is different for every organization. The goal of every organization is to be successful and to be successful an organization must have employees who work together in an effective way. By studying the behavior of employees’ managers can determine what makes their employees more effective. By doing this managers are creating a more productive work environment. The organizational culture of a business is what guides the employees to be effective. Organizational culture is the beliefs, values, and actions created within the business that is shared by employees (Schermerhorn Jr., Hunt, & Osborn...
Words: 876 - Pages: 4
...Organizational Behavior Terminology and Concepts By: Scott Pitcher April 5, 2010 MGT 307 Prof. Marian Karcher Organizational culture is the way a company follows its procedures or what they do. Organizations with strong cultures operate with a clear vision of the future that is supported by well developed and well communicated beliefs and values. There is three types of organizational culture and the first culture is the community culture where the organization encourages the members to work together to achieve their goals or a higher standard set by the company. The next is passive/defensive culture which the members act defensive in order to protect their position in the work force. The last is the aggressive/defensive culture where the members will act forcefully in their work place to secure there positions in the work place (Schermerhorn, Hunt & Osborn, 2008). The organization that I worked for has a clear vision as to what the company wants to accomplish in the future and that customer satisfaction is the number one rule in the company. The company prides its self on the fact that the customer comes first and that the price should match the amount of service that is provided and to continue this practice well into the company’s future. Any service that is performed must be written down and copies must be made to issure that the service personal is performing there duties properly and to protect the company from any customer or employee that is trying to take...
Words: 789 - Pages: 4
