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Terry Mangan's Inside-Out System

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Chief Terry Mangan of Spokane, Washington took an “Inside-Out” system approach to identify elements that may complement and refine the Spokane Police Department. Chief Mangan knew community oriented policing would be challenges when he took the position as Chief of Spokane because he did not have a plan, but he knew the organization had a purpose. However, Chief Mangan’s goals for Spokane Police Department was a step-by-step move towards increasing resources and improving community relation. (Cordner, 2016) Even if the system approach had its share of stress; Chief Mangan decided to create a police organization that was community oriented. Chief Mangan knew for community policing to be successful; he needed the community partnership, problem-solving, and a change management.

Chief Mangan, first step to improving the department of Spokane was upgrading the equipment to boost the morale. (Cordner, 2016) The Spokane Police Department was understaffed and working in poor conditions. Chief Mangan saw those circumstances as a safety issue. The Spokane Police Department personnel was too small for the population of Spokane, to even operate a …show more content…
Chief Mangan direct patrol managers to maintain communication with the citizens of Spokane. Community Oriented Policing (COP) programs were established by Spokane’s citizens. The people of Spokane decided if they couldn’t increase police presence with patrol cars, they would increase resident presence with a police substation. Spokane' citizens were so proactive with the Spokane Police Department they created another program; the Neighborhood Observation Patrol (NOP). Volunteers were trained by the police department to patrol their neighborhoods on weekend evenings in their

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