DeLone and McLean (1992, 80-81) highlight four conclusions from their research:
1. The IS researcher has a broad list of individual dependent variables to choose from. 2. Significant reductions in the number of different dependent variable measures are needed so that research results can be compared.
3. There are too few MIS field study research attempts to measure the influence of the MIS effort on organisational performance.
4. MIS success is a multidimensional construct and it should be measured as such.
Later, DeLone and McLean (2003) introduced an update to their IS success model. The main changes concerned quality, and service quality was included in the model. Indeed
DeLone and McLean (2003, 23) note: “As discussed earlier, quality has three majordimensions: information quality, systems quality and service quality”. They also added
‘Intention to Use’ to the model. Finally, they removed ‘Individual Impact’ and
‘Organisational Impact’ and replaced them with ‘Net Benefits’; further, they added feedback loops to ‘Intention to Use’ and ‘User Satisfaction’ (see Fig. 1).
Concise description of theory
In order to provide a general and comprehensive definition of IS success that covers different perspectives of evaluating information systems, DeLone and McLean reviewed the existing definitions of IS success and their youtube.com kata kata mutiara lagu terbaru corresponding measures, and classified them into six major categories. Thus, they created a multidimensional measuring model with interdependencies between the different success categories (DeLone & McLean 1992).
Motivated by DeLone and McLean’s call for further development and validation of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication of their first model and based on the evaluation of the many contributions to it,