University of Phoenix Material

Appendix I

Troubleshooting Computer Hardware Worksheet 2

In this worksheet, you must identify solutions to four separate computer printer problems. For each solution, you must prepare an answer of at least 150 words within the boxes below. This assignment is due Week Three.

-------------------------------------------------
Part One: Wireless Printing Problem | Printer will not print wirelessly. | Details | Julie has just purchased a Canon Pixma™ iP6220D inkjet printer for her house. She connected it to her laptop computer using her USB cable and it works fine; however, Julie regularly uses her laptop in different locations throughout the house, so using a USB cable for printing is not an option. She tried to send a document to the printer wirelessly, but it did not work. | Question | 1) What type of wireless technology does the printer use? What optional part(s) do you need for the printer to make it work wirelessly? 2) Julie’s notebook does not support Bluetooth® technology. Suggest a device that she can purchase that will use a USB port and allow her to connect to her printer wirelessly. Hint: Use the Internet to find answers and solutions to these questions. | Answer | |

-------------------------------------------------
Part Two: Cleaning an HP LaserJet™ Printer Problem | LaserJet™ printouts are faded and show smeared toner. | Details | Users are complaining that the office HP LaserJet™ 5200 printer is showing signs of wear. Printouts are faded and sometimes show specks, lines, and smeared toner. You replace the toner cartridge, but the problem persists. | Question | What do you believe is causing the toner to appear smeared and faded on the printouts? How would you solve this problem? | Answer