...ASA University Review, Vol. 4 No. 1, January–June, 2010 Measuring Service Quality: A Comparative Analysis Between Standard Chartered Bank and Dhaka Bank Mohd. Takdir Hossan* Abstract This study compares the quality of services provided by Standard Chartered Bank and Dhaka Bank Ltd in Bangladesh. The premise of the paper is that the quality of bank’s services would be contingent on the incentive structure under which these institutions operate. Since banks are not subsidized and depend on income from clients, they would be more motivated to provide quality services to clients to meet their needs more effectively and efficiently. This premise was supported. Customers’ perception of service quality and key demographic characteristics were also used to predict choice of banks. Key Words: Customers Expectation, Perception and Satisfaction Introduction The Jews in Jerusalem introduced a kind of banking in the form of money lending before the birth of Jesus Christ. The word 'bank' was probably derived from the word 'bench' as during ancient time Jews used to do money-lending business sitting on long benches. First modern banking was introduced in 1668 in Stockholm as 'Svingss Pis Bank' that opened up a new era of banking activities throughout the European mainland. In the South Asian region, early banking system was introduced by the Afghan traders popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan, came to India and started money lending business in...
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...Uttara Bank is one of the largest and oldest private sector commercial bank in Bangladesh, with years of experience. Adaptation of modern technology both in terms of equipment and banking practice ensures efficient service to clients. Bank not only oldest private banks but also surpassed almost all banks in terms of overall growth and profit. Stability of the financial institute in terms of growth, profitability and management is desirable for up-gradation of bank’s image in the market. Security of the deposit maintained i.e. the level of efficiency and effectiveness of the investment portfolio of the bank, as the deposit maintained is used for investment portfolio of the bank, direct relationship over the customer loyalty and this is the prime factor affecting the image of any financial sector in the market. The Bank should have automated operations in the service windows to. New Products and Services add value to the brand image of the Bank. Insurance on deposit and loan products protect not only the bank’s interest but also the interest of the public. Limitations of operations are to be minimized to have superior customer satisfaction. Liquidity of deposits has direct impact on the public sentiment and hence has ample effect on the customer loyalty. The report on “Financial Performance Evaluation of Uttara Bank Limited.” This report gives an idea about the activities of Financial Performance of Uttara Bank Limited .The objective of this report is to analyze and focus on the...
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...strongly believe that, this study will enrich my knowledge in the very crucial area of the financial institutions (FIs): Credit Risk Management. 1.2 OBJECTIVES OF THE REPORT • MAIN OBJECTIVE: The main focus of the report is on credit risk management practices and credit appraisal procedure of IDLC Finance Limited. • SPECIFIC OBJECTIVES: The specific objectives are: ❖ To look at the portfolio of sectors financed by IDLC ❖ To evaluate the norms and rules practiced in assessing the borrower ❖ To compare the credit policy of IDLC with the credit policy guideline for the financial institutions (non-bank) of Bangladesh Bank and to identify the extent to which IDLC follows this guideline. ❖ To compare the credit risk management practices of IDLC Finance Limited with that of Industrial Promotion and Development Company of Bangladesh Limited, as a sample financial institution, to get an idea of the common deviations of credit risk management practices of the FIs from the central bank guideline. ❖ To summarize the fact findings and to give recommendations in improving the existing procedures wherever required. 1.3 SCOPE OF THE STUDY In broad the report highlights the credit risk management practices and...
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...of IDLC. I strongly believe that, this study will enrich my knowledge in the very crucial area of the financial institutions (FIs): Credit Risk Management. 1.2 OBJECTIVES OF THE REPORT • MAIN OBJECTIVE: The main focus of the report is on credit risk management practices and credit appraisal procedure of IDLC Finance Limited. • SPECIFIC OBJECTIVES: The specific objectives are: ❖ To look at the portfolio of sectors financed by IDLC ❖ To evaluate the norms and rules practiced in assessing the borrower ❖ To compare the credit policy of IDLC with the credit policy guideline for the financial institutions (non-bank) of Bangladesh Bank and to identify the extent to which IDLC follows this guideline. ❖ To compare the credit risk management practices of IDLC Finance Limited with that of Industrial Promotion and Development Company of Bangladesh Limited, as a sample financial institution, to get an idea of the common deviations of credit risk management practices of the FIs from the central bank guideline. ❖ To summarize the fact findings and to give recommendations in improving the existing procedures wherever required. 1.3 SCOPE OF THE STUDY In broad the report highlights the credit risk management practices and...
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...the telecommunication Industry in Bangladesh: In a highly populated country like Bangladesh, telecommunication can play a vital role to boost the economy and social level of people. The introduction of cellular phones has dramatically changed the lives of businesses and individuals. As there is a growing trend of workers turning from farming to other occupations, the need for mobiles is increasing among the thousands of impoverished villages. The overall efficiency of other business has increased as an aftermath of the government's decision of deregulating the telecommunications sector, which until the late 1980s had been a state monopoly. Privatization of the telecommunications sector began in 1989, when Sheba and BRTA were awarded 25-year licenses to install and operate fixed-wire lines and wireless services in rural areas. The same year, Pacific Telecom Bangladesh got the government's permission to launch the country's first cellular phone and paging service sold under brand name CityCell in collaboration with a Hong Kong-based company. The company targeted only the higher class of the society. During that time price of mobile was above Tk 50,000/=. Naturally, the growth of the industry was too slow. CityCell had a virtual monopoly until 1996, when the government gave licenses to three more companies to operate cell phones in Bangladesh. So, the government decided to bring more companies in the market and break the monopoly.After careful evaluation the government decided...
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...Opportunities for Women in Renewable Energy Technology Use in Bangladesh (Phase I) April 2004 Joint UNDP/World Bank Energy Sector Management Assistance Programme (ESMAP) and Bank Netherlands Water Partnership Program (BNWPP) Contents Preface........................................................................................................................vii Abbreviations and Acronyms....................................................................................xi Executive Summary.................................................................................................xiii Background and Context .................................................................................xiii Objectives ....................................................................................................... xiv Coastal Electrification and Women’s Development Microenterprise (CEWDM) ............................................................................................. xv Development of Training Modules ................................................................... xv Operational Performance................................................................................ xvi Social Outcomes............................................................................................. xvi Electrification Options as a Function of Household Income .......................... xvi Costs of Rural Lighting and Electrification.................................................
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...Internship Report on [pic] “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited” [pic] “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited” Submitted to Professor Ashraf Hossain Dean School of Business Asian University of Bangladesh Submission Date March 30, 2008 This report is submitted as the partial fulfillment of BBA program Date: August 2, 2007 To Sub: Submission of Internship report on “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited." Dear Sir, With due respect and humble submission I would like to inform you that I am the students of Md.Shohel Khan ,School of Business . It is indeed a great pleasure to have the opportunity to submit the Internship report. I have prepared the opportunity to submit the Internship report according to your instructions. The topic name is " Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited. ". While preparing this Internship report I came to know about several terms on banking sector. I have tried my best to present all the things to make the report more informative and usual one. If any part of the assignments means inappropriate...
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...Internship Report on [pic] “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited” [pic] “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited” Submitted to Professor Ashraf Hossain Dean School of Business Asian University of Bangladesh Submission Date March 30, 2008 This report is submitted as the partial fulfillment of BBA program Date: August 2, 2007 To Sub: Submission of Internship report on “Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited." Dear Sir, With due respect and humble submission I would like to inform you that I am the students of Md.Shohel Khan ,School of Business . It is indeed a great pleasure to have the opportunity to submit the Internship report. I have prepared the opportunity to submit the Internship report according to your instructions. The topic name is " Overall Branch Banking and A Comprehensive Review on Investment of Al-Arafah Islami Bank Limited. ". While preparing this Internship report I came to know about several terms on banking sector. I have tried my best to present all the things to make...
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...Team Work of 1 NAME OF SCHOOL: BRAC Business School PROGRAM: BBA COURSE NAME: LECTURER NAME: Anahita Ahmed 1. Student ID: 2. Student ID: 3. Student ID: 4. Student ID: 5. Student ID: 10304012 10104032 10104150 10104144 10104136 Name: Taniya Nashin Name: Fahad-Ibn-Musa Name: Shakahawat Hossain Name: Ishrat Jahan Pritha Name: Imtiaz Hassan Assignment: Team Work of Westin Words: _5000____________ Date due: 09/08/2011 Date Submitted: 09/08/2011 Declaration: I declare that this assessment item is my own work, except where acknowledged, and has not been submitted for academic credit elsewhere, and acknowledge that the assessor of this item may, for the purpose of assessing this item: Reproduce this assessment item and provide a copy to another member of the University; and/or Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment item on its database for the purpose of future plagiarism checking). I certify that I have read and understood the University Rules in respect of Student Academic Misconduct. Date: …....…/……....…/…….. 1. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 2. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 3. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 4. Signed: ………….…………………………….. …………………….. Date: …....…/……....…/…….. 5. Signed: ………….…………………………….. …………………….. NOTE: It is considered Academic Misconduct to SIGN ON BEHALF OF ANOTHER STUDENT. MARKER...
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... 5 1.6 Limitation 5 Chapter 2 2.1 An Overview of the Specialized Banks of Bangladesh 6 2.2 Significance of Specialized Banks 28 Chapter 3 3.1 Performance Evaluation of Specialized Banks in Bangladesh 29 3.2 Recommendation 32 Chapter 4 4.1 Conclusion 33 4.2 Reference 34 4.3 Appendix 36 Chapter 1 1.1 Introduction: Banks are very old form of financial institution that channel excess funds from surplus unit to deficit unit in consideration of a price called Interest. Banking business definitely established on a relationship of Debtor-Creditor between the surplus unit called depositors and the bank and between the deficit unit called borrowers and the bank. Here, opportunity cost of money works as interest is considered the price of the credit. For the development of an economy, bank furnishes a huge contribution and modern economy cannot be imagined without the services of bank. Economic development of a country requires a well organized, smooth, easy to reach and efficient saving-investment process. The function of a single bank is not limited to its geographical region only rather it has reached beyond the border of the country. So, banking business has been shaped as global business and the rest other business greatly depends on the strength of banking business performance. Banking industry is the most flourishing as well as the most contributing sector of our economy. Banking can be termed...
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...World Dialogue on Regulation for Network Economies Regulation and Investment: Case study of Bangladesh Harsha de Silva[1] and Abu Saeed Khan[2] August 2004 Abstract The paper considers the available evidence in determining a relationship, if any, in the Telecom Regulatory Environment [TRE] of Bangladesh and investments in to its telecommunications industry over the last decade. TRE is segmented in to market entry, access to scarce resources, interconnection, tariff regulation and regulation of anti-competitive practices while investments are all non-divestiture foreign and domestic private and public investment. The TRE in Bangladesh is found to be wanting in all defined aspects. Interconnection is the worst of the five components, where a mobile only parallel network is being created due to regulatory ineffectiveness where almost ninety percent of mobile users do not have access to a fixed phone. Investments in to the fixed sector in Bangladesh dominated by the state owned virtual monopoly have been sorely inadequate and continue to be dictated by the funds availability [or lack thereof] of the Government. The mobile sector on the other hand has seen some amount of investments flowing in led by the widely acclaimed GrameenPhone. However, once standardized to compare across the region, it is found, even though using imperfect data to compare, that the reason for this flow could...
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...Advertisement Movement through Electronic and Print Media: A Study on Bangladesh MD. ABDULLAH AL JAMIL Department of Marketing, Comilla University, Kotbari, Comilla, Bangladesh. Postal Address: 16/F (Ground Floor), Tallabgh, Shukrabad, Mohahammadpur, Dhaka-1207, Bangladesh. Country Code: 880. Cell No: 01712561508, 01674-931127 E-mail: tanvir1111@yahoo.com Abstract The advertising industry has already passed almost four decades of institutionalization in Bangladesh. At the beginning of information and telecommunications technology, the industry has practiced drastic drag in all its localities such as the number of advertising agencies, patron firms, research organizations, models, production houses, fashion houses, handicrafts and so on. The industry has inclined its contiguous circumstances as well as accustomed to cope-up with the changed position. Now, it is time to reunite the progress and find out what it has accomplished and what nevertheless to achieve. So far, the study has contemplated on the quantitative features of the industry but the qualitative approval however needs to be completed. This paper also concentrated on the qualitative characteristics of the industry and marks the trends in progress of the advertising industry while focusing on the potential prospects. Finally, it provides some courses of action leading to an environment promising and healthy for the advertising industry of Bangladesh. Key words: Advertisement, Generalization, Subliminal effect 1. Introduction ...
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...Chapter: 1 Introduction The telecom sector in Bangladesh is rapidly emerging. Bangladesh Telecommunication Regulatory Commission (BTRC) is the regulatory authority for this sector, overseeing licensing and policy etc. In Bangladesh some calls are being terminated in nationally and some calls are being terminated internationally. In case of international call termination we need to go through of IGW service providers. Only licensed IGWs providers can terminate international call legally. This IGW or VoIP service providers are giving facility for international incoming and outgoing calls of Bangladesh. NovoTel is One of the establish IGW in Bangladesh. Now NovoTel is engaging in VoIP operation in different destination around the world. To execute this IGW operation smoothly, NovoTel always concern on its different risk management and engage in formulating competitive business strategies on regular basis to sustain this business industry. Objectives of the Study This report has been designed to accomplish two objectives; Primary objectives: • To understand the overall telecommunication structure of Bangladesh • To get an overview of IGW operations in Bangladesh Main Objectives: • Different Risks Management and corporate strategy practices of NovoTel. Significance of the Study: Risk management and strategy formulation play an important role for every business to sustain in log run. In case of telecommunication sector these...
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...Information Technology Enabled Services (ITES) – Bangladesh ELEMENTS OF A NATIONAL STRATEGY FOR DEVELOPMENT OF AN INFORMATION TECHNOLOGY ENABLED SERVICES SECTOR IN BANGLADESH USAID Bangladesh IT Enabled Services Project SETA Task Order Number: 4002-345-001 Subcontract Number: 011227001/4000 Contract Number: GSOOK97AFD2185 Table of Contents Executive Summary 3 1. Introduction 10 2. The Market for IT Enabled Services 13 Market Characteristics 13 Factor Requirements to be Competitive 15 3. Bangladesh Market Advantages and Disadvantages 19 Costs and Efficiency 19 Productive capacity 21 General business environment 25 4. A Bangladesh ITES strategy 28 Potential ITES Market Segments 29 Building Productive Capacity 32 Lowering Costs 37 Building a Competitive Environment 38 Marketing of Bangladesh ITES sector 40 5. Recommended Actions 42 Improving Productive Capacity 42 Lowering Cost, Improving Efficiency 44 Marketing and Business Environment 45 Focus on Growth 47 Annex A: Analysis of Market Segments 49 Annex B: ITES Workshop Report 63 Annex C: The opinion surveys of this study 68 Annex D: Summary of the Philippines Case Study 81 Executive Summary Information Technology Enabled Services (ITES) is a large, fast-growing worldwide industry fueled by customers seeking efficiency and cost-savings...
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...Internship Report on “Overall Branch Banking and A Comprehensive Review on Investment of First Security Islami Bank Ltd” [pic] “Overall Branch Banking and A Comprehensive Review on Investment of First Security Islami Bank Ltd” Submitted to Dr. Mohammad Fashiul Alam Professor Department of Management Faculty of Business Administration, University of Chittagong. Submitted by Muhammed Ehsanuzzaman Program: EMBA ID No – 09535071 Batch – 34th School of Business University of Information Technology & Sciences 40/1, Zakir Hossain Road, Khulshi, Chittagong. Submission Date This report is submitted as the partial fulfillment of EMBA program Letter of Submission September 0, 2011. To Dr. Mohammad Fashiul Alam Professor Department of Management Faculty of Business Administration, University of Chittagong. Subject: Submission of Research Paper Dear Sir, It is my pleasure to submit my Research Paper on “Overall Branch Banking and A Comprehensive Review on Investment of First Security Islami Bank Ltd “as a part of E.M.B.A. Program. I tried my best to gather relevant information for preparing a complete report by following internship proposal. Without the sincere co-operation and proper guidance of you, it is not possible for me to prepare the report. For this act of kindness...
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