Premium Essay

The Canadian National Bank

In: Business and Management

Submitted By Isabella0807
Words 1317
Pages 6
Executive Summary
Problem statement
Pam keeping be negative and unfriendly to work and her manager and her peers all the time. She had had several conflicts with her manager Lesley since the first day of Lesley's appointment. And she did not comply Lesley's instructions. After those conflicts happened, Pam did not talk to Lesley about her complain first, instead of talking to Lesley's manager and the NCEC directly. It shocked Lesley and wondered what to do.
Analysis
Pam is 43 year-old , has a family problem recently. she got low education but much experience, and she has bad personalities and always does not comply her manager's arrangement, she put her bad emotion from family life to work. But she indeed is a good skilled employee and very good at her job and done it very excellent.
Lesley, 24 year-old, well educated but less experience. She just a new manager at the branch. Treat to everyone quite nice. But she did not know employee's difficulties well just told Pam comply the bank decision on work. And lack of communication with Pam and lead to the final conflict happened eventually.
Recommendations
To get Pam retained about the new work from policy change and let her take a program to learn work more cooperated with peers and learn the EMPLOYEE RULES.
Offer her some help to her family troubles as possible as company can, and give her a little warm about her pervious behaviors.
If the all done she still has no change then give her a dismissal.
Problem Statement
The main problem
It was 10:00 a.m. On February 26, 1997, and Lesley Mahon, manager fo customer service at the Chatham Branch of the Canadian National Bank, had just completed a phone conversation with Robert Aronson, the manager for all branches of the bank in the Chatham region. Lesley was alarmed about the news that Pam Stewart, one of the Chatham branch's customer service representatives, had

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