...Business Communication Essentials, 6e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today's Workplace 1) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering or finance. B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. D) Good communication has not been linked to financial advantages for companies. E) Communication is important for most jobs, unless you are an entrepreneur. Answer: C Explanation: C) The world is full of good marketing strategists, good accountants, good engineers, and good attorneys—but it is not full of good communicators. Acquiring good communication skills will provide you with an opportunity to stand out from your competition in the job market. Classification: Conceptual AACSB: Communication Abilities LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering...
Words: 10914 - Pages: 44
...LEADERSHIP 4 Leadership and Effective Leadership 4 The Relevance of Leadership in Today’s World 5 ENTREPRENEURIAL LEADERSHIP 7 Entrepreneurship and its Relevance in Today’s World 7 Entrepreneurial Leadership and its Importance in Today’s World 7 MY LEADERSHIP STYLE AND OVERALL REFLECTION 10 My Experiences with Leadership 10 What Kind of Leader do I Want to be and Why? 13 How Best Can I Become a Leader 13 REFERENCES 14 ------------------------------------------------- INTRODUCTION According to a number of different sources a manifesto can be defined as a statement that publicly declares the intentions, views and motives of the issuer. This report is a personal manifesto that outlines my thoughts on the topic of leadership. The topic of leadership has been debated over endlessly this year. We have discussed what the difference is between transactional and transformational leadership, the qualities of the most effective leaders, the different levels of effective leadership and the different styles of leadership. Leadership is also something that, I’m pretty sure, each Genesis participant has physically experienced on top of academically studying it throughout this year. I feel that, after this year, I am much more aware of the importance of leadership and its effect on today’s society and our economy. In the first section I will outline my interpretation of the definition and why I feel it is so important in today’s world. The next section will explore...
Words: 3447 - Pages: 14
...Business Communications Trends In today’s technology, the ways and lives are changing at a rapid pace, offices are going paperless and green and the distances are getting less with every second. Cultures are coming together and the race for creed is growing faster. Time zones don’t make a difference anymore, the job still has to be accomplished. There are different Types of Business Communications Trends, business communication can convey a service, it can convey information to varies business, and it can promote products. But when you are talking about Business Communication Trends, it can get alittle deeper, meaning in a professional setting, everything that you can do, can and will involve communication. When trying to communicate good business, it is all about sharing information in ways that is meaningful and useful to co-workers, business partners and or clients. A good working business relationship is great and an essential part to communication. Organizations now days, prefer to hire individuals who can convey thoughts and express their ideas well for the company. When you can effectively communicate your thoughts well, you tend to deliver information well, and efficiently, hence, giving the company a better chance of making a much a better profit for the company. Increasing importance is placed on communication skills, many are unable to communicate their ideas, whether it be verbal or written, it then becomes a problem or an inability for the individual to complete...
Words: 599 - Pages: 3
...PART 1 Understanding the Foundations of Business Communication CHAPTER 1 CHAPTER 2 CHAPTER 3 Achieving Success Through Effective Business Communication Mastering Team Skills and Interpersonal Communication Communicating in a World of Diversity career, and how to adapt your communication experiences in life and college to the business world. Improve your skills in such vital areas as team interaction, etiquette, listening, and nonverbal communication. Explore the advantages and the challenges of a diverse workforce and develop the skills that every communicator needs to succeed in today’s multicultural business environment. N o other skill can help your career in as many ways as communication. Discover what business communication is all about, why communication skills are essential to your 1 1 1 2 3 Achieving Success Through Effective Business Communication LEARNING OBJECTIVES After studying this chapter, you will be able to Explain the importance of effective communication to your career and to the companies where you will work Describe the communication skills employers will expect you to have and the nature of communicating in an organization by using an audience-centered approach Describe the communication process model and the ways that social media are changing the nature of business communication 4 5 List four general guidelines for using communication technology effectively Define ethics, explain the difference between an ethical...
Words: 18600 - Pages: 75
...leaders and managers and others do not? What sets the most successful managers apart from others? Managers have the opportunity to lead, guide, motivate others and this makes a big impact on the company’s overall success. Great mangers and leaders can lead or guide an organization to great places. Companies will have to selectively choose their managers and leaders to understand the creation of sets of long-term objectives and grand strategies options. According to Morris and Upchurch (2014), “statistics show that 50-80% of middle managers fail to achieve the expectations of those who promote them.” What can you do to change this? He or she might be really good in his or her field but that does not mean that he or she will be successful at it. He or she needs skills that are particularly suitable to the changing environment. The success of a company depends on his or her performance level as managers and leaders on the organization. There are a lot of books and trainings that are available for him or her in most industries but most of them rarely work because those are designed to concentration on technical skills instead of people skills. Managers and leaders are about bring out the best in people and guiding the subordinates in the right direction to achieve the overall organizational goals. Managers and leaders have to think on their feet and certainly they don’t have a step by step guide to follow. Learning to be a more effective manager is multifaceted and unfortunately...
Words: 1763 - Pages: 8
...Day 1 – Introduction – Interpersonal communication is a very integral part of our lives, both at home and in public/work. Each person has their own communication standards and we can all attest to the fact that we communicate differently at home vs. at the workplace. During these next 5 days, we will discuss important topics that fall under the following interpersonal communication categories; Language, nonverbal communication, listening and emotions. Before each category of discussion, I will provide you with a basic outline of what the day will entail. We only have an hour per day/category so we will need to be efficient with our time. Notice that I bolded the word efficient, this is because each topic we discuss will all work toward a similar goal, which is to make our interpersonal communication life and skills efficient. Today is just the introduction so we are only going to focus on finding out a little more about one another. It is absolutely crucial to understand the person you are communicating with so that you can efficiently and respectfully communicate back with them. As we will learn in the upcoming days, everyone is going to communicate differently and we must be open minded to that. Please take the remaining time today to disperse around the room and meet with one another. Try to keep your confrontations to less than two minutes so that you may meet multiple people. As you are communicating with one another, remember the interactions you have so that you may...
Words: 2395 - Pages: 10
...Stress, and Communication BUS 520 Leadership and Organizational Behavior November 18, 2012 Motivation, Stress, and Communication 1. Create a brief job description for a position within the company you research that you would like to fill. The company that I would like to have a career with is Aflac. Aflac is a Fortune 500 company that leads the industry in voluntary insurance products that pay cash directly to policyholders and is one of America's best known brands. The position that I would like to have is Senior Strategy Analyst. I would serve as a lead analyst in a strategic role assisting with development, analysis, implementation, change management, and benefits realization of critical transformation programs, processes, and activities for operations within the United States. I would report directly to the Vice President of the Transformation Office and interact with personnel throughout Aflac. I would perform complex research, analysis, and interpret data obtained by management and other groups in order to define business strategy and operational problems and to support business decision making. I will also perform other duties as they are assigned. 2. Discuss ways that goal setting could be used to motivate your performance after you fill the position. Goal setting is something that doesn’t come easy for me, because as I looked at it, it is just another New Year’s resolution that I made but didn’t follow through with. But in today’s economy...
Words: 1815 - Pages: 8
...allowing us a small chance to experience and explore what life is like in other countries. Businesses are also recognizing the need and importance of diversity. Many have begun investing in diversity and inclusion as part of their overall management structures. To continually challenge their practice, organizations are striving to make the connection between those principles and their corporate performance (Chaney & Martin, 2014). This paper will explore some of the key issues regarding diversity in the US and India. Cultural variations, communication and management styles will be examined for a more in depth look at the ever changing corporate environment. Cultural Variations Carol Milano (2012) with ASME.org analyzes that in the United States, especially in large cities, a “time is money” attitude is common. Often working professionals appear to be in a rush, which gives the impression that Americans tend to get down to business rather quickly. Many countries have a different perspective and work ethic, where people are not in such a hurry. They may prefer to get to know a colleague before they start working together, which reiterates the fact that teamwork is an area rich in cultural nuance. Some societies, such as Japan, have a strong preference toward collaboration and wanting to be part of a group whereas Americans are often more individually oriented. “It may take a bit of an adjustment for someone to make that shift in order to be comfortable at a U.S. employer”...
Words: 2565 - Pages: 11
...Communication Art or Science? Abstract Communication is very important in today’s society. No matter how one feels about communication it is the key for successful personal and professional relationships. There are many individuals that just don’t know how to communicate effectively. It could be from shyness, social or interpersonal skills. Whatever the case they are unable to communicate effectively. Communication is not a skill that is learned it is an art. Either you have it or you don’t. Either you are comfortable in conveying your message in a clear and concise manner, your listening skills are effective, you are able to use nonverbal and verbal communication skills as well being comfortable in presenting information. Not everyone knows how to communicate in a manner that is effective. Many non-communicators play the guessing game. They won’t say what the message is that they are trying to convey or they say half of the message. People are not mind readers. If you don’t communicate the message in its entirety then how can you expect an individual to understand exactly what is being conveyed. Communication is an Art My first thought is what is the process of effective communication? Communication is the process of sharing thoughts, ideas, or emotions with another individual. In order to communicate effectively you must possess some of the following skills: attention, attitude, and feedback. It is important...
Words: 1842 - Pages: 8
...in Successful Employee Development Employee Development Systems, Inc 7308 South Alton Way, Suite 2J Centennial, Colorado 80112 800-282-3374 www.employeedevelopmentsystems.com Table of Contents Introduction Four Generations under One Roof o Generations, Their Technology and World View o Employee Development across the Generations How Learning Really Takes Place o 4 Ways to Maximize Learning Effectiveness o Integrating Flexible Technology and Learning Tools Employee Development Redefined o Activities Contributing to Learning Effectiveness o Employee Development Overhaul Level the Playing Field by Building Professional Competence o How to Help Employees Match Your Organization’s Culture o Business, Personal and Strategic Competencies Customize Performance Management o Meet the Needs of a Diverse Workforce Increase Personal Effectiveness o Understanding the Importance of Behavioral Style Conclusion Executive Summary How do you address the behavior, traits and learning styles of four generations in one workplace? Does your organization take into account the increasingly important role of informal learning in improving the overall effectiveness of your employees? Today’s effective training and development organizations offer programs and learning reinforcement tools that are well-suited to a variety of generations. They take into account formal and informal learning channels. Most of all, they accommodate a diverse knowledge and use of technology. In this white paper...
Words: 3198 - Pages: 13
...Hubbard 10/23/2015 Business communication issue Domino’s Pizza communication issue Effective communication is essential to the success of any business organization. Since the world is becoming a global village it is of utmost importance to effectively communicate within and outside of an organization. However, due to the large organizational sizes and the many organizational structures it becomes very difficult to get any message across. Effective communication can improve relations, motivate and ultimately best results for the company in the long run. The business communication issue that I am going to talk about happened in the year 2009, in North Carolina. Two employers of the fast-food Domino’s Pizza restaurant thought it was going to be funny to record and post a video playing rudely with the food at the same time they were cooking it. This video was posted on YouTube and automatically became to one of the most popular videos of the moment. This wasn’t that funny for the company, because this video made them lose all the good reputation they gained during the years with the hard work of many workers. The duo created a total of five videos, one of the videos showed an individual sticking mozzarella cheese up his nose and then blowing the cheese on a sandwich, among other unsanitary and stomach-turning activities. An estimated 1 million people viewed these videos before they were pulled two days later. (Justin Gray, 2011) This business communication issue clearly states...
Words: 1830 - Pages: 8
...The Web is a text communication medium, and for the next 10 years (at least), text will remain the best way to communicate. During that time, you can make or break your business success, your very life possibly. Without the good business writing skills, you'll be doomed. And in today's fast-paced real world, nobody denies the importance of good business writing skills. Writing is still one of the best methods of communication. The majority of business jobs today require above average writing skills. Business writing has become more than a nice thing to have - it has become a necessity. Most small business people don't have proper writing skills. Most of them never really learned how to write to communicate when they should have - in school. And most small businesses can't afford to hire a writer. There are, of course, hundreds of books that teach you how to write, the classic being... The Elements of Style by William Strunk Jr. Only two problems with these "general writing" books... 1. They are so dry as to be almost unreadable. 2. They have almost nothing to do with the REAL world. Besides these books, there are thousands more on how to write "sales copy." The favorite is Ken Evoy's Make Your Words Sell. It's now free. There's no charge - you're not even asked for your email address. This book is great, if you have something to sell. And even then, keep in mind that SELLING comes after PREselling (C-T-P-M process). Writing to PREsell is an entirely new concept...
Words: 1142 - Pages: 5
...Communication is the key to everything in the world. In any type of relationship, business or personal, communication is so important that it can make a business or relationship a success or a failure. Part of the world or the age of the relationship has an impact on a relationship but what can make it or break it, is the communication. Everyone communicates differently because of their backgrounds, their environment, their gender all have a reflection on their perception and their ways of communicating. Gender is known to have the most differences in everything, especially communication. Women like to talk and be open about any topic, while men are quieter and more to themselves. Since men and women tend to have different points of view, their conversations tend to be different. Research shows that “women use communication as a tool to enhance social connections and create relationships,” while men use communication to show dominance and reach actual goals (Merchant, 2012). Women like to have many close relationships with friends, co-workers, and families, while men don’t care for close relationships outside their immediate family. Woman will use the relationships she establishes in a workplace to get the things she needs done. While a man will use his dominance to get what he needs done. If a business values employees’ opinions than a demanding approach wouldn’t be as effective as a persuasive approach, which a woman would use due to her relationships. Women communicate...
Words: 1195 - Pages: 5
...Executive Summary 3e Consulting is a strategy and human capital services company. Its services are diversified in Corporate as well as education institutions which include building capability in Sales, Business Performance Measurement, Balanced Scorecard, Strategy Mapping, Scenario Planning, Leadership Development, Training and Advisory Services. In today's increasingly competitive global marketplace, skillfully navigating the commercial and political crosscurrents can make the difference. 3e Consulting work with clients to develop and implement practical, results-oriented solutions to improve the bottom line. The firm was founded on the principle that its success should be measured not just by the quality of our advice but also by their ability to help achieve concrete and timely results . Its aim is to turn seasoned experience into tangible, bottom-line results for their clients. They create value for those seeking the competitive edge. Expertise & Impact 3e Consulting wealth of knowledge covers the world's major industries and the most crucial business issues. Their broad range of expertise and clean-slate approach to finding solutions have led them to develop new ideas that quickly become the standard. Their objective is not simply to apply best...
Words: 1236 - Pages: 5
...MANAGERIAL COMMUNICATION ACTIVITY 2 TECHNOLOGY AND COMMUNICATION Submitted to:- miss pallavi Submitted by:- sahista n baxi Technology and Communication Communication is simply the act of transferring information from one place to another. communication is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, gestures, writings, behaviour and possibly by other means such as electromagnetic, chemical or physical phenomena. It is the meaningful exchange of information between two or more participants. Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message. Communication is of many types some of them are non-verbal communication, verbal communication, oral communication, written communication etc. Non-verbal communication describes the process of conveying meaning in the form of non-word messages. Verbal communication takes place through the spoken words between the...
Words: 3021 - Pages: 13
