THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT

A Thesis Proposal
Presented to the Faculty of the Graduate School
Philippine Christian University
Dasmariñas, Cavite

In Partial Fulfillment
Of the Requirements for the Degree in Masters
In Business Administration

MOJICA, KRISHA MAY S.

March 2015

APPROVAL SHEET The thesis entitled “THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT” is prepared and submitted by Mojica, Krisha May S. in partial fulfillment of the requirements for the degree of Master of Business Administration who has been examines and recommended for Oral examination.
___________________ ___________________ Date O’Land C. Nwoke Adviser
PANEL OF EXAMINERS Approved by the Committee on Oral Examination with a grade of _________________.

___________________
Chairman
___________________ _________________ Member Member

Comprehensive Examination Grade __________ Date Taken _____________

Accepted and approved as partial fulfillment of the requirements for the degree in Master in Business Administration (MBA).
__________________ _________________________ Date Dr. Teresita C. Arnaldo Dean, Graduate School Philippine Christian University
Dasmariñas, Cavite
ACKNOWLEDGEMENT

A major research project like this is never the work of anyone alone. The contributions of many different people, in their different ways, have made this possible. In my daily work I have been blessed with a friendly and cheerful group of people. I would like to extend my appreciation especially to