...Article Summary Savage,Marcia. "IT Support: Bridging The Generation Gap" InformationWeek (December 2015): Link : http://www.networkcomputing.com/applications/it-support-bridging-generation-gap/1117677992 Pre-Script: Baby Boomers: Born before 1965 Gen X: Born between 1965 and 1980 Millennials :Born between 1980 and 2000 Millennials, digital natives who grew up with computers and Internets have much expectations regarding the technology they use rather than the baby boomers. These tech savvy workers will want more IT support via video chat, Instant messaging and social media rather than the Gen Xers and baby boomers. A CompTIA’s study was made based on the IT support needs in different age groups on an online survey across various sectors. CompTIA found that desktops and PC topped the list for IT support tickets rather than the smart phones and tablets. Millennials are more open to use skype or Lync video chat to work with IT Support compared to the boomers and they are more likely to use their own personal computing devices at work. The Survey also found that the millennials were inclined to “do it yourself” approach or search solutions on google than the Gen Xers or baby boomers. Overall, research showed that IT Support met the expectations of the workers and it is also found that there is a room for improvement. Reaction I totally agree with the statement. Millennials largest generation at work will definitely place advanced demands on the IT Support....
Words: 375 - Pages: 2
...Issue 60 (2010) © EuroJournals Publishing, Inc. 2010 http://www.eurojournals.com/finance.htm Determinants of Generation Gap among Parents and Children in Multan City, Pakistan Tehmina Sattar Department of Sociology Ghulam Yasin Department of Sociology Muhammad Ishaque Fani Department of Pakistan Studies E-mail: fanibzu@gmail.com Saima Afzal Department of Sociology, Bahauddin Zakariya University, Multan (Pakistan) Abstract Generation gap refers to parent child disagreement, contradiction and divergence in certain matters regarding their attitudes, values, closeness, and communication. This research was planned to study the causes of generation gap as well as the responsibility of the parents and the children to reduce this gap. A sample of 60 families comprising of 120 parents and 245 children was taken from 2 towns out of six towns of Multan city Pakistan using multistage sampling. Interview schedule was used as a tool for data collection. From the analysis of the data it was found that the major causes of the generation gap among the parents and the children were conservative thinking, traditional value system, media and computer, attitude, separation, divorce, remarriage and socialization. Changing the economic status was also significant factor responsible for widening this gap. It was concluded that both parents and children were responsible for generation gap but it can be lessened through love, understanding, sharing, friendly behavior, and affection etc. Introduction ...
Words: 4283 - Pages: 18
...Southern Cross University ePublications@SCU Southern Cross Business School 2003 The generation gap and cultural influence: a Taiwan empirical investigation Huichun Yu Peter Miller Southern Cross University Publication details Post-print of: Yu, HC & Miller, P 2003, 'The generation gap and cultural influence: a Taiwan empirical investigation', Cross Cultural Management: An International Journal, vol.10, no. 3, pp. 23-41. Published version available from: http://dx.doi.org/10.1108/13527600310797621 ePublications@SCU is an electronic repository administered by Southern Cross University Library. Its goal is to capture and preserve the intellectual output of Southern Cross University authors and researchers, and to increase visibility and impact through open access to researchers around the world. For further information please contact epubs@scu.edu.au. Post-print of: Yu, HC & Miller, P 2003, 'The generation gap and cultural influence: a Taiwan empirical investigation', Cross Cultural Management: An International Journal, vol.10, no. 3, pp. 23-41. The authors Hui-Chun, Yu is a DBA (Doctor of Business Administration) candidate in the Graduate College of Management of Southern Cross University, New South Wales, Australia. Dr Peter Miller is a senior lecturer in the School of Social and Workplace Development at Southern Cross University, New South Wales, Australia. Contact details: Southern Cross University Division of Business PO Box 42 Tweed Heads NSW 2485...
Words: 7345 - Pages: 30
...MGT/311 Employee Portfolio Management Plan May 25, 2015 Instructor: Professor Escue Daryl Bonner Employee self-assessments are a prodigious technique to acquire additional information about a worker. An exceptional tactic to attain the strengths and weaknesses of an employee along with other personnel they will theoretically toil well with is conducting self-assessments. Having knowledge of the strong points and dimness of your personnel will govern the managing technique required to stimulate them and keep them content with their job. Furthermore, self-assessments have the capability to display where the member may have the possibility for enhancement alongside with what robust assets they hold. Each employee symbolizes a slight segment of the corporation and the drudgery executed aids the business to function on a day-to-day basis. The subsequent paper centers on three specific employees selected once a chain of assessments and inquiries executed in order to aid in the selection of the top applicant for a highly novel position from a peculiar viewpoint. Of the three employees enquired to take the self-assessments, one scored fairly high in job satisfaction. Being pleased with the occupation will beneficial in efficiency and similarly cause the personnel to take vanity in the drudgery they do. Job satisfaction is possibly the stress-free motivator a leader can make available to a member of staff to certify peak performance. Deficiency of self-sufficiency,...
Words: 813 - Pages: 4
...MOHD. NOR Submission Date: 15 May 2014 Due Date: 19 May 2014 Word Count: 3859 Content | Page | 1.0 Executive Summary | 1 | 2.0 Background of Study | 2-6 | 3.0 Problem Statement | 6-8 | 4.0 Research Question | 8 | 5.0 Objectives of Study | 8 | 6.0 Literature Review | 8-9 | 7.0 Discussion | 9-12 | 8.0 Recommendation | 12-15 | 9.0 Conclusion | 15 | 10.0 References | 16 | 11.0 Appendix 1 – Organizational Chart | | 1.0 Executive Summary The purpose of this paper is to study the differences and similarities of four generations of FELDA workers and the implication of it to the organization’s competitiveness. FELDA has been chosen for the study because it is a unique organization involved widely in business as well as community development in 319 Felda Settlements. With a total employee of 3,990 people working locally and overseas it is truly a challenging task for the management to keep pace with the diversity in the workplace. As we want to have an effective relationship with other human beings, we must at least know them well as a single individual. Each of us has our unique background, personal characteristic, preferences, and style. The knowledge of generational information is tremendously significant in...
Words: 4130 - Pages: 17
...Lost in a Generation Gap I have part of my company for almost seventeen years. When I started I was one of the kids in the office. I was part of a small group primarily made up of baby boomers and a few of us generation X’ers. Over the years, the work place has grown and changed. Most offices, including my own, now have three generations. We are watching the boomers prepare for their exit while the millenniums are making their presence known. Generation X, sits right in the middle. So where is the problem you ask? The problem is the drastic difference in views, ethics and even loyally. The baby boomers are a generation of employees who worked hard and worked hard for one company. The Baby Boomers were focused on the organizations they lead, profit & loss, revenue growth, filling open positions, developing employees, and improving work cultures among myriad other issues related to running a business (Hain, 2013, para. 4). When I think of the boomers, I think of suits and ties. Long hours extending into the weekends. I think of meetings over a glass bourbon and a cigar. Woman taking notes and answering the phone. Okay, maybe I beginning to scene from Mad Men. I digress, the boomers have a sense of loyalty and dedication unmatched with any other generation. Generation X, may not carry the same level of loyally, but they are another group of loyal workers. They are educated and ready to take on the world. Well, at least maybe the offices the boomers will soon...
Words: 1250 - Pages: 5
...traditions and to behave the way the new community would accept them. For more illustration I will mention a story that uncovered how deep the generation gap and the difference in beliefs and thoughts between parents and children are. "The Joy Luck Club" is a sufficient example that displayed how the Chinese mother's character and thoughts never meet her daughter's. They argued about many issues in life such as, the way the daughter should cut her hair, giving a tip of the waiter in the restaurant and choosing her partner in life. Through different stories and this specially, I could link between the background and the story and to know that this generation gap was the result of having their children raised in...
Words: 818 - Pages: 4
...Full name: Đặng Thị Quỳnh Peer-check: Lã Thị Hồng Hải Class: 11E19 Version: 2 DISCURSIVE ESSAY Topic: Discuss “The generation gap is which can be bridged” A. OUTLINE 1. Introduction + General statement: The generation gap is the everlasting social phenomenon... + Topic sentence: Many people say that it can be bridged; however, it’s still a question mark. 2. Body * For: + Para 2: Some people argue that it can be bridged by building positive relationships between children and elders, especially in a family. + Para 3: Spending much time accessing to traditional and modern things in life helps two different generations scratch out these distances. * Against: + Para 4: Many others do not consider that the case as generation gap is not just a simple matter to be solved easily as mentioned above. + Para 5: The differences are not only in fashion, music, art, taste, values, mindset etc. but also in time. 3. Conclusion I want to say that there is one common thing in every generation that never changes: the lack of understanding. B. ESSAY The generation gap is the everlasting social phenomenon. Especially, due to the globalization and the 20th century achievements in technology, such issue has become more aching than ever before. Many people say that it can be bridged; however, it’s still a question mark. ...
Words: 589 - Pages: 3
...of 385,320 registered labors that includes active and new registrants. Baby Boomers with age range 45 – 65 stands at 1.8% from the total registered labor; Generation X with age range 30 – 44 fair at 11.8%; and Generation Y with age range 10 – 29 constitutes 87.1%. These statistic shows that labor market are mostly dominated by Generation Y but this does not means that most of the company have more Generation Y workers compared to other generations. Each of the company has different ratio of generation workers with three generational groups represented. As generation age, the older generation is replaced by younger generation which is of different characteristic, attitude and values [ (Roberts & Manolis, 2000) ]. When this transition happens, characteristic, attitude and values of the older generation will influence the younger generation however, there exist some similarities between these generations. However, this transition has inadvertently created a clash, in fact, only clash of perceived behavior and not the actual behavior of the different generations [ (Sirias, Karp, & Brotherton, 2007) ]. The organization needs to understand the gap between the generation and work on how to minimize the gap in order for the organization to remain competitive in the global economy. 2.0 CHARACTERISTIC OF EACH GENERATION Baby boomers generally born in between year 1945 to 1964 that is of age 45 to 65 currently. Baby boomers grew up in...
Words: 3760 - Pages: 16
...summoning about the good things in their generation. This makes a gap between us. It is an intangible and invisible gap that creates two groups of earth dwellers inhabiting in completely divorced timelines, simultaneously. This is the gap exists between the youth and the adults. That gap is the so called GENERATION GAP. Generations' differences Many would think if generation gap is just the difference in the number of years and in the way of thinking between two generations or something more. But we could say that there is really something more. Every generation has created its own commotion as it has entered into the adult working world. And, every generation says the same things about other generations — “They don’t get it.” Different generations view their education, values and lifestyle differently. Those who were born between 1922-1945, the Veterans, are said to be respectful and disciplined. They tend to have traditional nuclear families and they view education as a dream; while the Baby Boomers (1946-1964) were optimistic and used to have disintegrating families. For them, education is birthright. On the other hand, Generation X (1965-1980) view education as a way to success and are said to be skeptic than Generation Y (1981-2000s) who are confident, real and for them, education is just an incredible expense. Criticizing the cycle Technology contributes a lot when it comes to generation gap. As technology develops new generation develops, too --- adapting to its environment...
Words: 546 - Pages: 3
...The Joy Luck Club: The Generation Gap “The old woman remembered a swan she had bought many years ago in Shanghai for a foolish sum. This bird, boasted the market vendor, was once a duck that stretched its neck in hopes of becoming a goose, and now look!—it is too beautiful to eat.” (The Joy Luck Club). The Joy Luck Club, written by Amy Tan, takes you on a rollercoaster ride of emotions with the heartbreaking truth of the harsh realities of the world around us. Bringing serious topics to the attention of her audience, she is informing them through her work, what the hardships of life are. As this story progresses, the viewer will see a various amount of themes, but the generation gap is visibly present. With her mother nearly dying,...
Words: 1001 - Pages: 5
...-2003AmyAshleyKristenPennyRegina • 3. Company Background The first Gap store was opened in 1969In 2001, there 2,298Gap stores in the U.S, and 634 stores outside the U.S.Online store opened at 1998 • 4. Industry OverviewApparel retailing storeSpecialty storeMass merchant / Promotional department storesTraditional department storesNational chains • 5. Competitive ForcesJ. CrewAbercrombie & FitchAeropostaleAmerican Eagle OutfittersJ.C. Penny • 6. Current IssuesNegative Sales GrowthAn overlapping of clientele with Old Navy Strong competitive forcesNo loyal customer baseMarketing Communication StrategyStrategy to reach boarder target customersPromotion strategy (Product line versus Brand)Celebrity endorsementBudget allocationNew Positioning • 7. Perceptual Map • 8. Objective for 2003Stop negative growth in salesReposition Gap brandStrengthen brand loyalty among older generations (Baby Boomers, Generation X)Build brand preference among younger generation (Generation Y) • 9. Objective for 2003 (cont’d)Sales increased by 2.7%Maintain 2.8% market share • 10. SWOT Analysis • 11. Strengths Strong Brand LoyaltyBaby BoomersEstablished its identity among Baby Boomers in 1960’sThey rebelled against the existing fashion standardGeneration XersOne-stop store fos school and casual clothesThey grew up with GapAmerican icon2,298 stores in U.S. & 2,932 in the world in 2001 • 12. WeaknessesWeak performance of Gap brand Total domestic sales in 2001 went down by 5% Sales...
Words: 847 - Pages: 4
...Joining Generations University of Phoenix Joining Generations Social problems are a rather specific matter for the analysis. A problem can be explained by the fact that there is no uniform opinion among scientists as for the definition of the term, and moreover, the problems can be of various types and kinds. However, the most important point in this is that the interpretation of social problems is rather personal. This means that a problem can be important to one person and absolutely of no importance to another one. But of course, this does not mean that social problems should be interpreted and analyzed subjectively. Even vice versa, the analyst should forget his or her personal views of the problem so, that to ensure its objective analysis. Consequently, social problems should be considered with the help of the strong pieces of evidence. There are small and large social problems and in this paper one of the largest ones will be addressed. Problem The topic of my proposal is the joining of generations in all its aspects. To put it in other words, this paper will suggest a program of the solution of a social problem of lack of understanding and a huge gap that exists between the older adults and children. The problem has always been important in the human society, and nowadays it acquires special significance due to the outside factors that influence the thinking of both social groups more frequently. Among these factors, the following ones...
Words: 2127 - Pages: 9
...Case – Xerox Issue: Four generation which currently appears in U.S. workforce, interact very little. Question 1 Communities of practice, which tend to be technology-based can bridge the generation gap and allow knowledge sharing between the generations of employees at Xerox. This gap can be filled by thinking about why people learn and allow knowledge sharing? Does learning happen to improve job performance only or organizational commitment? Another problem that Xerox employees need to work on to bridge this gap and allow knowledge sharing is to think about faulty perceptions. Because faulty perceptions increase the gap between generations therefore it does not allow knowledge sharing. Other than faulty perceptions, decision making problems include limited information, stereotypes, faulty attributions and escalation of commitment. A few examples of communities of practice that can be used to bridge the generation gap is to use: • Online programs • Knowledge sharing workshops • Setting up meetings once or twice a month between generations of employees at Xerox so they can interact even after they move on to a different project. The most important way to bridge the generation gap and allow knowledge sharing is to create something called “Transfer of training”. (Coloquitt, Lepine & Wesson, 2009, p. 281). “Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace...
Words: 423 - Pages: 2
...the brain research tells us” discusses what brain research shows regarding the generation of digital natives. A digital native is anyone who was born into technology. A digital immigrant is a user over 30 who was not born into technology but may use it. Herthers research is centered on the idea that digital natives are different genetically and there is a generation gap. Using neuroscience studies Herthers looks into whether the digital natives generation is different genetically or has just learned and adopted. Herthers uses different studies and scientist or psychologist to answer this debate. The research indicates there is in fact no genetic difference instead there is just a gap between generations. Therefore Herthers believes there is no evidence to support this claim that digital natives are genetically different than any past generations, there is simply a generational gap. Herthers introduces this debate as to how different the digital natives are from digital immigrants, and whether this difference is due to a generational gap or a genetic difference. Herthers then uses research to answer this debate; the research goes into the differences between Digital Natives and Immigrants. The research includes how both digital natives and immigrants think, socialize, and how their brains might work differently. Herthers believes there is no genetic difference or generation gap instead it is a problem of intergenerational sharing; she uses her research to...
Words: 811 - Pages: 4
