...Continuum of Care Presentation Annotated Bibliography Stephanie E Whitfield HCS/235 November 16, 2015 George Fisher Continuum of Care Presentation Annotated Bibliography Clemens-Cope, Lisa and Kenney, Genevieve. (2007). Low Income Parents' Reports of Communication Problems with Health Care Providers: Effects of Language and Insurance. Public Health Reports, 122, 206-216. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1820424/?tool=pubmed The research article discusses a study about parental reports of communication problems with health care providers, focusing on low-income families. The researchers use literature and quantitative analysis as the primary methods in their study, and they analyze data from the 1999 and 2002 National Survey of America's Families. The results show that 24.4% of low income parents reported poor communication with health care providers, and foreign-born parents were 11.8% more likely to report communication problems than American-born parents. The authors advise using professional translating services in hospitals and clinics to reduce communication barriers and improve health care. Flores, Glenn. Language Barriers to Health Care in the United States. The New England Journal of Medicine. Volume 355:229-231 (July 20, 2006), Number 3. http://content.nejm.org/cgi/content/full/355/3/229 This article discusses the grave medical miscommunications and the increased incidence of adverse clinical consequences that occur...
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...storm. However after the initial registration the healthcare providers (2 nurses) are completing a walk through when they noticed 3 individuals that appear to be suffering from possible illness. Simulation Prebrief and Debrief question guide * Prebrief- Discuss the following ; o Discuss common/frequent community diseases and why/how they are transmittable. o Discuss triage process and disaster planning. Triage is identifying and separating individuals quickly according to injury severity and treatment needed. Disaster triage focuses on sorting the greatest number of people as fast as possible. Triage performed at the site and again at the treatment area is very different from triage that is routinely conducted in the emergency department. The focus of disaster triage is to do as little as possible, for the greatest number, in the shortest time. One triage system that is used by first responders is START. START stands for “simple triage and rapid treatment.” This system describes what to do when first arriving at a multiple casualty or mass casualty incident. Disaster triage of an injured person should occur in less than 1 minute. This system also describes how to use people with minor injuries to help. As a decision is made regarding the status of an individual, the person is labeled with a colored triage tag. Green on the triage tag is for the walking wounded or those with minor injuries (e.g., cuts and abrasions) who can wait several hours before they receive...
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...Communication Between Different Healthcare Facilities Over the years its been proven that communication between different teams within an organization is very important in being successful. Patients often have to come in contact with many different members of the staff when they visit a healthcare facility, therefore each team has to make sure they are on the same page when its comes to the care of that patient. Effective communication prevents major mishaps and cuts down on risks of inaccurate information when the staff is handling critical patient care. Communication and collaboration within an organization is key to the thriving care of a facility. There can be several risks when organizational teams within an organization fails to communicate effectively and work together. Without the proper skills of communication and working together, critical information and changes in a patient’s care can go unnoticed, causing medical errors to transpire and leaving the patient and the facility in a tight spot. When it comes to communication, there are both strengths and weaknesses. Some of the strengths of communications is the ability to issue out useful information both verbally and written. Efficient communication is not just about sharing information verbally but its how the information is shared between the different teams. Daily healthcare personnel find themselves in situations that decisions made can affect all involved and not just the patients. Communication strengths also...
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...Introduction A multidisciplinary health care system framework relies on communication. However, the essential aspects of an organization are addressing multifaceted issues and developing various methods to improve communication. Furthermore, emergency response teams cannot perform a task for the public efficiently if communication is not forward. Communication is valuable base on the Bureau of Labor Statistics, (2015) “they collect data and discuss health concerns with members of specific populations of communities.” in addition, communication delivers a platform that addresses the complex issues in health care. Moreover, resources have achieved positive outcomes by exchange of information. Validated Identifying the problem is the initial...
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...respond to a customer’s outage. James’s main problems are that his teams have a support system that fails to address emergency situations and that James has poor, inefficient communication with his teams that leads to unhappiness in the workplace. Analysis Sun Microsystems uses a support systems that queues problems for resolution. The situation for HS Holdings went into a queue that is designed to keep track of missing contract numbers. Since there is no queue system for emergencies, it took several hours for anyone of importance to notice the issue. Jamal, the programmer that created the queue system, stated his assignment was to create a queue for accounts with missing contract numbers. Never was Jamal communicated to create a program that dealt with emergencies such as when a client’s servers go down. The problem here is that Sun Microsystems does not have an emergency situation protocol. With a fail proof support system, one that is designed to deal with emergencies, James would not be traveling across the globe to meet with each of him teams. Sun Microsystems also fails from poor and inefficient communications from James to his teams which has caused unhappiness. If this problem is left uncheck, employee morale will decrease and Sun Microsystems could start to see themselves with a high employee turnover. One of the biggest reasons for the poor communications between James and the teams is because they are spread out across the globe. There is a team in the US, UAE, France...
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...Regional emergency action centers serve as an action, operation and coordination center for the implementation of regional emergency action plans on land and at sea. Emergency action plans: Readiness and action planning in the case of pollution incidents are carried out through emergency action plans. Types of emergency action plan are listed below. 1. Ship emergency action plan: All ships, in the context of rule 26, Annex I, and rule 16, Annex II, of MARPOL 73/78, prepare their emergency action plans relating to pollutions from oil and other harmful substance in accordance with the rules and recommendations of the IMO and with the MEPC's circular note no. 54...
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...continuity plan should have the ability to keep the university up and running throughout any type of disruptive event. DRP/ECP Team Members & Roles ● ● ● ● ● ● ● ● ● ● Crisis Management Team Administrative Support Team Damage Assessment Team Recovery Coordination Team Corporate Communications Team Human Resources Support Team Site Restoration Team Transportation Support Team System Restoration Team Voice Recovery Team and End-User Tech Support Team The Crisis Management Team should be a cohort of upper level management that will be responsible for all significant decision making in response to the current event. Only specific members of the Crisis Management team should be authorized to declare an emergency and decide on the appropriate action. Key responsibilities of this group include: analyzation of preliminary reports, disaster declaration, determination of appropriate response, activation of contingency plans and notification of team leaders (Hiles, 2010). The Administrative Support Team includes representatives from all major departments who can provide ongoing support and logistics for any needs of the Crisis Management Team. Key responsibilities of this group include: setting up the emergency command post, ensuring that administrative duties have been addressed, coordination of internal notifications and gathering of forms and supplies needed for disaster recovery (Hiles, 2010). The Damage Assessment Team is formed by individuals from...
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...Training Manual Table of Contents Introduction: The Importance of Communication 4 Emergency Communications and Warning Systems 5 Technologies behind Warning Systems 7 WARNING FLOW DIAGRAM 8 Principles of Emergency Communications 9 The Motorola Pro 5150 Handset Radio 12 Methods of communication 13 HF Radio. 19 VHF Radio. 19 UHF – Mobile / Fixed Trunk. 21 Satellite Communications. 21 POTS or Plain Old Telephone System. 21 Cellular Telephone. 22 Internet. 22 Broadcast Services. 22 Cable. 22 Pager. 23 Civil Communications. 23 Military Communications. 23 Amateur Radios. 23 Private/Commercial Communications. 23 Marine and Aeronautical Communications. 23 Citizens Band (CB) 24 THE ICOM 718 High Frequency (HF) general coverage radio 25 The Main Components of a Typical HF Radio Station: 26 Operating Modes 27 SIMPLEX OPERATION 27 DUPLEX OPERATION VIA REPEATER 27 Radio Relay/Rebroadcast 28 Extending Range 28 Linked Repeater System 29 Proper Use of Repeaters. 30 Radio checks, Signal strength and Readability 31 Preliminary Calls 31 OPERATIONAL INFORMATION 33 INCOMING RADIO MESSAGES 33 INCOMING TELEPHONE MESSAGES 34 OUTGOING MESSAGES 34 RECEPTION OF DISTRESS, URGENCY AND SAFETY MESSAGES 35 Sample Message Form 36 Calling Procedures 37 Collective calls and Radio check 38 Lost Communications Procedure. 39 Communications Electronic Instructions (CIE) 39 Call Signs 40 Caribbean...
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...ski A. Interpersonal Skills | | | | 1. Be Professional * exhibit professional appearance * outline importance of personal and professional development * participate in personal and professional development * describe impact of a positive attitude * be professional * be informed about establishment | 2. Develop Communication Skills * define non-verbal communication * communicate effectively * identify importance of listening * listen actively * establish rapport with guests | | | | 3. Use Service Recovery Skills * resolve guest complaints or concerns * respond to difficult situations | 4. Be a Team Player * identify importance of teamwork * promote teamwork | | | | 5. Assist Guest with Special Needs * assist guests with special needs | | | | | B. Food and Beverage Product Knowledge | | | | | 1. Identify Tableware * identify cutlery * identify plateware * identify glassware | 2. Describe Product Knowledge * describe basic meat serving cuts * describe types of poutry meat * describe basic fish cuts * define shellfish and other seafood * describe basic soup types * define common food * preparation and service terms * list major ingredients of sauces * define cooking methods | | | | | 3. Demonstrate Food Menu Knowledge * describe importance of knowing menu * identify common dietary requests * provide menu information | 4. Describe Beverage Service...
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...removed to a more stable, secure, and warm environment. “local emergency managers must consider the needs of certain "vulnerable groups" - people within the community who are especially susceptible to hazards (Morrow 1999). The Memory Center is facing extreme weather conditions due to a rainstorm that knocked out the cities power, and the failure of its generator. There are 95 elderly men and women living in the center who are feeling the effects of the temperature dropping. The emergency manager has many decisions to make while ensuring the safety of the Memory Center residents. Each level of the Incident Command System (ICS) must be alerted. Some of their tasks will be covered below to show what their responsibilities are. A brief description of ICS The Incident Command System is a system for controlling all of the necessary components of incident management in a well-organized and efficient way. The primary purpose is to allow resources, such as equipment, personnel, and communications, across multiple agency jurisdictions with one organizational structure. ICS is product of the National Incident Management System, which falls under the jurisdiction of the U.S. Department of Homeland Security via the Federal Emergency Management Administration. Despite being federal in origin, it works in any community, from the smallest village to the largest geographic area. It is appropriate for any type of emergency,...
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...Carnival Cruise Lines DATE: May 21, 2015 TO: Gerry Cahil Subject: Carnival Splendor I’m writing this memo in correspondence to the events that occurred on the Carnival Splendor, along with issues and their implications with recommendations for action and how to communicate these solutions to all who are affected. On Sunday, November 7, 2010, Carnival Splendor departed from Long Beach, California for a weeklong cruise of the Mexican Riviera, carrying 3,299 guests and 1,167 crew members. At 6:00 am on Monday, November 8, 2010, a fire starting in the aft engine room caused failure to one of six diesel generators. The fire was extinguished within hours by crew members with no injuries to passengers or crew. The intense heat severely damaged the power lines housed in the ceiling of the aft engine room causing the forward engine room to become inoperable. Engineers were unable to restore ship power thus having to use auxiliary generators, resulting in no telecommunication service, refrigerated food, sanitation problems and disabled elevators, amongst other inconveniences. Guests were evacuated to the upper level of the ship and later allowed to return to their cabins. Food and drinks were provided to guests until they arrived back in San Diego the morning of Thursday, November 11, 2010 (O’Rourke, 2013, p. 140). The major issue at hand is the actual fire that started in the engine room. The fire disabled all power generation onboard although the ship was designed to ensure...
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...Communication Theory Jennifer Moore Health Care Communications Strategies Instructor Sandra Anderson October 17, 2011 Communication Theory Communication is defined as the ability to successfully convey an exchange of information from one person(s) to another, by means of body language, speech, signs, or even symbols (Communication Theory, n.d.) Mastering the art of communication is of upmost importance in everyday life and organizations, especially in the health care field. Without the ability to effectively communicate individuals and organizations run the risk of being insulted or insulting others and becoming fossilized. However the ability to appropriately communicate does not come easy, there are several barriers that can affect and even destroy one's ability to properly and professionally communicate with others, such as gender and gender bias and cultural and diversity influences. Being able to overcome these barriers, especially in a health care setting, allows one to proficiently communicate with patients, co-workers, physicians, etc, which is essential to the quality and success of patient care. Cultural and diversity influences are common communication barriers. As society continues to become a melting pot of different cultures, businesses and organizations must be willing to be open to different cultural influences. When others do not take cultural differences into considerations, it allows for ineffective communication and conflict. Each culture has its...
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...TM5563: Public Health Leadership and Crisis Management | The key challenges to providing leadership during public health crises.Assignment One | Samantha Leggett: SN 12494652 | 9/16/2011 | TM5563 Public Health Leadership and Crisis Management Assignment One Introduction This assignment will define leadership and explore the traits and qualities that are deemed to be inherent to effective leadership and an explanation given for why leadership matters in times of crisis. The key challenges to leadership in both sudden and expected crises will be explored and potential solutions to these key challenges offered. Examples will be provided throughout using recent public health crises to illustrate. Leadership can typically be defined by the traits, qualities and behaviours of a leader. It has also been described as a process with a shifting locus of control in which leaders are not seen as individuals in charge of followers but as members of a “community of practice” where everyone involved in the activity is assumed to play an active role in leadership. However, even with an advanced team, there is still a need for distinct leadership to enable the whole team to be optimally successful. 1-3 It would appear that there are a number of key traits that good leaders possess, however the literature provides little concrete agreement on a finite number of these: Kambil et al. (2009) found that leaders have five key traits: Curiosity; courage - in willingness to face uncertainty...
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...security their mission of “include preventing terrorism and enhancing security; managing our borders; administering immigration laws; securing cyberspace; and ensuring disaster resilience” (DHS) is our mission. Therefor finding the balance of collaboration with the whole community to provide training in support of the NIMS Training Program would be the challenge. The challenges of proper communication spread through the community and communication among the joint operations conducted by first responders is critical importance of prevention, protection, mitigation, response...
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...to be implemented and what did the creation of a new agency affected or benefit. The impact that international terrorism has caused the United States of America and how this policies and changes help build a stronger defense against them. The implementation of local enforcement agencies and the community in the fight to deter terrorist attacks. The Federal Emergency Management Agency or (FEMA) and how organizational bureaucracy hindered cooperation and communication among local and federal agencies. This paper will address what measures have been and can be taken in the future to improve inter-agency cooperation and communication. Table of Content Terrorism and Homeland Security: The Impacts on Preventative Measures Abstract……………………………………………………………………………………………2 Introduction………………………………………………………………………………………..4 Terrorism and the creation of the DHS………................................................................................4 USA PATRIOT ACT……………………………………………………………………………...5 Appropriate roles of agencies and community………………………………………………….5-6 Preventative plans…………………………………………………………………………………6 Community Emergency Response………………………………………………………………...6 FEMA……………………………………………………………………………………………..7 National Response Plan…………………………………………………………………………...7 Interagency cooperation………………………………………………………………………...7-8 Development of information sharing system…………………………………………………...…8 Conclusion……………………………………………………………………………………….10 References……………………………………………………………………………………11-12 ...
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