...Bibliographical Entry Stefl, M. E., & Bontempo, C. A. (2008). Common competencies for all healthcare managers: the healthcare leadership alliance model. Journal of Healthcare Management, 53(6), 360. Biographical Sketch of Authors Author Mary E. Stefl, Ph.d received her B.A at Wittenberg University, then proceeded to the University of Cincinnati to complete her M.A and Ph. D. Currently, Stefl teaches quality control management, managerial empidemiology and leadership devlopement at Trinity University. Other than her academic achievements, Stefl also enhances her teaching with her experience as former chair of Accrediting Commission on Education for Health Services Administration (ACEHSA) and former chair member of the Board of Directors of the...
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...Service sector is that part of the economy, which produces intangible goods. Intangible goods may include transportation services, telecommunication sector, information sector, professional services, technical services and healthcare. Banking services in an economy are also considered to be intangible, and thus, banks are included in the service sector. The employees of service sector produce services as oppose to goods. Such services may include house cleaning jobs, preparation of taxes, tour guides, nursing, psychotherapy and teaching (McManus, 2009). Importance of service sector, with respect to three writers Service sector plays an important role in the development and growth of an economy. This is the reason many writers have emphasized organizations to develop their service offerings. Organizations can develop their service offerings by producing and distributing their products or services. Organizations can also invest in advertising to market their products and services more effectively. Services play an important role in the economic growth of regional and national economies. Organizations need to have a backward and forward linkage with their products, to decrease their costs, enter in the service sector and to account for the complete role of the service industry (Kay, Pratt & Warner, 2007). Decades ago, agriculture industry used to be the only industry which contributed to the GDP growth of an economy. Now, times have changed. Service sector is equally important like...
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...Incorporating a Christian Worldview: Religion, Psychology, Christian Counseling Introduction: We live in a society where there are constant changes within our healthcare system which impacts every one of our lives. Everyone at some point in their life has been to the hospital, and the experience is often positive or negative based on your reason for going and the people you may encounter. Our healthcare while better than other countries could use some improvement. There are many underserved populations of indigent care patients who have problems with linkage to care for various reasons. Even with the introduction of Obama care unfortunately for all it’s not affordable and there is an unfair imbalance of those who receive care the best care because of lack of coverage and financial resources. I am passionate about the delivery of appropriate healthcare to all individuals. It would be my intent to impact the hospital administration field in such away we are able to ensure equality in the treatment and delivery of care for the patients regardless of socioeconomically class or status. Body: According to my strengths quest results my top five themes were positivity, developer, connectedness, achiever, and being strategic. These strengths can easily be transferred in the Hospital Administrator role. This is a senior level position which is responsible for managing both clinical and non-clinical aspects of hospital management inclusive of financial, personnel and clinical...
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...1980s, the healthcare industry has been discussing the need for electronic health records. And indeed, the past 20 years have seen the industry move toward a completely computerized medical record. A variety of technologies have contributed to this evolutionary process, including point-of-care clinical documentation, clinical data repositories, and automated results. The cumulative effect has resulted in slow but steady progress toward a complete electronic health record for the healthcare industry. Clinical and administrative data needed to assess and improve quality, identify potential cost savings, and make strategic decisions have become important as the pressure on healthcare rises. Current trends in healthcare that will drive information technology priorities in the immediate future include the following • Concern about medical errors and overall quality of care • Continued pressure for cost containment • Consumer empowerment • Growth in the use of evidence-based medicine • Demand for protection of privacy and confidentiality of information Effective health information systems are ones that improve health outcomes and reduce healthcare delivery costs. Since most developers are not clinicians, and most clinicians are not developers, to implement these health information systems successfully we must have some understanding of the healthcare domain and adopt techniques that are attuned to managing the innate complexity of health information and healthcare in general ...
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...EXECUTIVE SUMMARY The Marcus Island healthcare system is characterized as socialized medicine where all residents have access to primary care, pharmaceuticals and diagnostic testing. While residents have access to care, they are responsible for a small portion of the payment at the time of service, and in some cases, those who are willing to pay a premium are afforded better access to services. While patients themselves believe their healthcare is either adequate or good, there are several aspects of the Marcus Island healthcare system that suggest care could be better. Specially, Marcus Island’s health care system has been running increasing budget deficits for the past five years. The health care system lacks access to comprehensive services including preventive care and screenings, mental health, dental service, and specialty care. Long wait times for appointments are an issue, as well as continuity of care between providers. Furthermore, there is no system in place to track quality of care indicators. An overhaul of the health care system is needed, including improvements in budgeting and increasing access to the full range of comprehensive health services. In addition, implementation of an electronic health records system would allow for greater continuity of care, improved efficiencies in services, and tracking of quality indicators. DEMOGRAPHICS Demographics: Marcus Island has thirty million residents; the population is growing. Family size is generally...
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...Study of Market Potential of products made by SHGs in Local Market Hindalco CSR Vision - To actively contribute to the social and economic development of the communities in which we operate. In so doing build a better, sustainable way of life for the weaker and marginalized sections of society and raise the country’s human development index Submitted by Vivek Kumar Singh MBA Core NMIMS, Mumbai Table of Contents Acknowledgements Executive Summary Scope of Study Introduction Aditya Birla Rural Technology Park SHG Assessment Market Research and Analysis Market Potential for SHGs Conclusion Annexure - Market Survey Responses Acknowledgments I am grateful to Hindalco Industries Ltd for permitting me for 3 weeks Internship in Rural Development Department. Thanks to Mr Avijit for his support and guidance throughout the internship period. I would also thank Mrs Rajshree Verma for mentoring me in this internship. I also appreciate the employees and staff of Aditya Birla Rural Technology Park and Mahila Mandal Renukoot for their support and assistance in the entire process. Finally I would thank the WeCare team in NMIMS for providing me with this opportunity of gaining knowledge about the social issues faced by the society and how a company like Hindalco extends its capacity to curb these issues. Executive Summary This report is the study of market potential of products which are made by SHGs which are part of the Rural Development project...
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...Supply Chain Efficiency in the Healthcare industry Introduction Healthcare in US is a major area with the country spending almost 16% of its GNP on healthcare costs. The healthcare industry is expected to grow and consume a greater share in the next few years. Hospitals are complex organizations providing a multitude of services to patients, physicians, and staff. These services include dietary, linen, housekeeping, physical plant engineering, pharmacy, laboratory, inpatient treatment (nursing units), surgery, radiology, administration, and others. In the national debate over how to make U.S. healthcare more efficient, one promising area for reform is often overlooked: supplies. Whether the products are knee implants, pacemakers, or expensive medications, hospitals have long purchased whatever doctors desired with little discussion among the parties involved about cost. Healthcare supply chain system is an extremely complex “adsorption model” that moves products downstream with limited visibility into product demand at the point of use. The outcome of the current model results in products that can be out-of-stock as much as 15 percent of the time. The pressures on hospital supply chains are changing too. In the past, a hospital that managed its purchasing costs well could operate efficiently. Today, the cost of materials management can exceed 35% of a hospital's operating budget, with nearly 20-25% attributable to supply costs alone. Despite the supply chain representing...
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...INTRODUCTION: Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers which will help to increase competitiveness and effectiveness of the industry. Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). With the increase of the importance of service sector in the economy of Bangladesh, the measurement of service quality became important. ISO standards are one of the measurement tools of service quality, where quality is defined as the totality of features and characteristics of a product, process or service (Islam & Ahmed, 2005). Private Banks dealing in retail banking Industry is consequently put into lot of pressures due towards increase in global competition. Different strategies are formulated to retain the customer and the key of it is to increase the service quality level. Typically, customers perceive very little difference in the banking products offered by private banks dealing in services as any new offering is quickly matched by competitors. Parasuraman et. al (1985) and Zeithaml et., al (1990) noted that the key strategy for the success and survival of any business institution is the deliverance of quality services to customers. The quality of services offered will determine customer satisfaction and attitudinal loyalty (Ravichandran et al. 2010)...
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...is useful for analysing demand and supply linkages in an industry. The end of the 20th century has experienced rapid changes in the way of trading, due to the expansion of capitalism. The Oxford dictionary defines capitalism as “an economic and political system in which a country’s trade and industry are controlled by private owners for profit, rather than by the state”. Due to high competition, firms have desperately been trying to reduce costs of production in order to maximise profits. Published in “Competitive Advantage” in 1985, Porter’s value chain is a great example to show how much importance firms gave to the supply side of the market in this period. Porter described the value chain as “a set of products and services linked together in a sequence of value adding economic activities”. In other words, it analyses the stages in which a product is created from raw material until it’s finished, each stage adding value to the product. Gereffi’s ‘Global Commodity chains’ uses the old strategy chains and links them with their political and geographical context, adding a spatial and territorial dimension to the demand and supply in a market.________________________________________ In 1998 in their article “Breaking the Chains? A sector Matrix for Motoring”, Julie Froud, Colin Haslam, Sukhdev Johal and Karel Williams tackled the settled chain concepts by showing its limits regarding complex industries such as motoring or healthcare. They then came out with an alternative approach...
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...The Impact On Nursing of the 2010 IOM Report On The Future Of Nursing GBUllet, RNC Grand Canyon University: NRS-430V Professional Dynamics As the largest single profession in US healthcare, Nursing plays a major role in the healthcare delivery in both rural and urban areas. The nursing profession is a work in progress and constantly evolving. Nurses in this era in many ways are far different than what it was at its inception. Today’s nurses must embrace change and incorporate evidence based medicine, creativity and the enthusiasm with discipline. Currently nurses are limited with their ability to deliver care with the changing healthcare practice in US. In order to be an effective participant in the evolving and transforming healthcare system, The Robert Wood Johnson Foundation (RWJF) and Institute of medicine (IOM) launched an initiative in 2008 which created a report with eight recommendations for the future transformation of the nursing profession. The IOM report had 8 key recommendations for the future of nursing. The following key messages were the framework for the recommendations. * Recommends that nurses should be able to practice to the full extent of their training and education * Recommends that nurses should attain higher levels of schooling and training through an enhanced education system that encourages seamless academic advancement...
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...Introduction Leadership management and NLP Mastering self-awareness, and in order to become an extraordinary communicator, the leaders create the attributes of great self-awareness, resourcefulness, flexibility in behaviour and effectiveness, which all together develop their innate resilience. All this is necessary to establish a clear thinking, focused mind, personal grooming, and behavioural psychology and NLP can be applied here. According to Tosey (2008) neurolinguistic programing means a systematic linkage between an individual’s mental internal experience (also referred as ‘neuro’), language (‘linguistic’) and the patterns of behaviour (‘programming’). According to Walker (2004), this can further be distributed into three components, including: • Neuro: based on the neurology of feeling and thinking • Linguistic: usage of language to persuade or influence others and ourselves • Programming: guidelines on how to achieve the set goals Self-awareness on the other hand is the ability to know, understand and assess our own self, specifically the flow of our feelings, implicit weaknesses, latent talent which is not yet groomed by us and the areas of our life, which require attention and change. We also need to evaluate if we are guided by our moral values, or some kind of conditioning has been shaping us. Likewise, we also need to examine if our thoughts and actions are in compliance with the principles and beliefs we possess in mind. The ability to self-awareness is one...
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...and at the same time, it was expected that population would rise by 0.9 billion in 2025 and reach 9.6 billion approximately by the year 2050. Will a developing country become a developed country because of rapid and positive population growth? No in general, rapid population growths in China and India tell us how problems like hunger and health issues are made and such problems lead to economic growth is slower than population growth. Besides, the linkage between health and education are also very crucial for economic development as there is a very strong correlation between investments made in health and education, the greater health capital is, the higher the return to investment in education. In developed countries, for example, Norway, Sweden and Finland, health and education levels are much higher and better compared to developing countries. Korea has almost no income inequality due to its better distribution of education compared to India with a serious income inequality. A controlled and suitable population growth, and the linkage between education and health, and a better distribution of education are the top 3 most important aspects in economic development, they are interdependent on each other, essential, important and necessary to grow a country’s economy. The first and most important aspects for economic development is a suitable and controlled population is a vital factor for a developing country as it is a prime key to become a developed country because the problem...
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...Increasing Nursing Compliance with Safe Medication Preparation and Administration Marie Shelly Capstone Course Increasing Nursing Compliance with Safe Medication Preparation and Administration The importance of safe medication preparation and administration in healthcare settings is being increasingly recognized. There have been numerous publications describing the transmission of bloodborne pathogens, viruses, and bacteria related to unsafe injection practices. The current field of nursing requires concerned parties to exercise a critical appraisal of research findings, and, establish a synthesis of contextual and empirical evidence that is relevant. However, practitioners have not established better alternatives regarding their practice. In addition, the essential evidence-based methods and critical skills in thinking are still lacking; yet they are ideal for the maximization of the cost-effectiveness and quality of health care (Camiletti, & Huffman, 1998). The Center for Disease Control reported that between 1998 and 2008 a total of 33 outbreaks of patient to patient transmission of HBV or HCV due to breaches of infection control by health care personal (http://www.cdc.gov/injectionsafety/CDCsRole.html1). More than 60,000 patients were at risk and 448 patients acquired with HBV or HCV. The disease transmission was primarily from lapses in aseptic technique, the reuse of syringes and contamination of medications that were multi-dose vials. In 2001(Luby, 2001) The World...
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...Omega 40 (2012) 104–119 Contents lists available at ScienceDirect Omega journal homepage: www.elsevier.com/locate/omega Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard E. Grigoroudis n, E. Orfanoudaki, C. Zopounidis Technical University of Crete, Department of Production Engineering and Management University Campus, Kounoupidiana, 73100 Chania, Greece a r t i c l e i n f o Article history: Received 5 July 2010 Accepted 11 April 2011 Processed by Triantaphyllou Available online 20 April 2011 Keywords: Health service Multicriteria analysis Case study Performance measurement Balanced scorecard Business strategy a b s t r a c t The Balanced Scorecard (BSC) methodology focuses on major critical issues of modern business organisations: the effective measurement of corporate performance and the evaluation of the successful implementation of corporate strategy. Despite the increased adoption of the BSC methodology by numerous business organisations during the last decade, limited case studies concern non-profit organisations (e.g. public sector, educational institutions, healthcare organisations, etc.). The main aim of this study is to present the development of a performance measurement system for public health care organisations, in the context of BSC methodology. The proposed approach considers the distinguished characteristics of the aforementioned sector (e.g. lack of competition, social character...
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...improvement of the socio-economic condition of a country. “Nonetheless, if the fundamental rights behind our cause are not sufficient to move people to act then let it be the economic and social rationale behind it. Either way, we are going to challenge people to act.” By Nelson Mandela and Graca Machel, in calling for a global partnership for children in May 2000 Un-education is widespread and bad for development of both, the individual child and of the society and economy in which he or she lives. Nations cannot be developed without investing in education. Education is a multidimensional process, on one side, it enhances the economic growth and on the other side, it reduces the poverty by increasing the productivity. Poverty has strong linkages with education and economic growth. Education plays a very important role in building of...
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