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The Importance Of Social Media In Marketing

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communities), virtual gatherings of people with a firm in its Centre (Brodie, Ilic, Juric and Hollebeek, 2011), whose context is the consumption of a certain product or service (Laroche, Habibi and Richards, 2012). Such consumer communities are a very powerful management tool in terms of marketing and customer relationship, because they have a big impact on the business and offer many advantages (Zaglia, 2012): the interactions between members of the same community influence in an important way the attitude towards the brand. The process of engagement starts with the satisfaction of the customer that will consequently lead to customer loyalty, the ‘Holy Grail’ for companies (Laroche et al. 2012). This, together with a long lasting relationship, …show more content…
The study answered questions relating to the kind of social media used, the time allocated to marketing on social media, the benefits of using social media for marketing, the most widely used social media for marketing, and the social media sites which marketing managers want to learn to use. The study revealed that 97% of respondents use social media marketing for their businesses, and 86% agree that social media is important for their business. Further, at least 88% of marketing managers want to know the most effective way to connect with consumers through social media, while 69% of marketing managers plan to increase the use of YouTube in the following year. The study also revealed that only 5% of marketing managers are involved in the use of podcasting. Facebook and LinkedIn were two major social media networks selected by the marketing managers; while 49% chose Facebook and 16% chose LinkedIn. Many marketing managers are not sure whether the use of Facebook marketing is effective. Only 37% of respondents agreed to the effectiveness of using Facebook for business marketing. The result also found that marketing managers would like to know several key issues including the appropriate strategy to be used for social media …show more content…
The study indicated that the use of social media as a marketing tool is a marketing strategy that can save business costs as through the use of social media, millions of consumers can be reached in a short period of time and the information can be disseminated quickly. Kim and Ko (2011) investigated whether social media marketing can improve customer equity in the business of luxury fashion brands. Based on the study, marketing through social media has an impact on customer equity and intentions or feelings to purchase the product. These results are significant in the sense that they show how important social media marketing is in terms of enhancing customer and brand equities. Effectively engaging the Social Media as part of the corporate marketing strategy requires that the company’s “Web 1.0” legacy is in good shape: the corporate web site must be in position to serve as the corporate platform meeting the expectations of the online customer (Constantinides, 2004; Constantinides and Geurts, 2005). This is because most of the strategic objectives of Social Media marketing require the presence of an impeccable company web site: functional, efficient, trustworthy, organizationally integrated and customer-oriented. The firm’s online corporate presence must reflect and communicate the

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