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The Influence of Music on Consumer Behavior

In:

Submitted By KRAMC88
Words 2550
Pages 11
Gerald J . Gorn

The Effects of
Music In
Advertising On
Choice
Behavior: A
Classical
Conditioning
Approach

C

OMMERCIALS typically contain both product specific information and background features such as pleasant music, attractive colors, and humor.
This paper examines the impact of the background features on product preferences. One experiment was conducted to determine whether background features of a commercial affected product preferences when only minimal product information was presented. A second experiment examined the relative importance of background features and product information in different situations.
The impact of product information in a commercial on beliefs and attitudes would typically be interpreted within an information processing framework.
It is suggested here that a classical conditioning framework could account for the potential impact of background features on product attitudes. Classical

Gerald J. Gorn is a professor in the Faculty of Commerce and Business
Administration, University of British Columbia. The author would like to thank the Institut D'administration des Entreprises, University AixMarseille, France, for its helpful assistance in formulating and pretesting the project.

9 4 / Journal of Marketing, Winter 1982

Do features like humor, sex, color, and music in a commercial merely increase our attention to product information in a message, or can they directly influence our attitudes? The results of an experiment using a classical conditioning approach suggest that hearing liked or disliked music while being exposed to a product can directly affect product preferences. A second experiment differentiated communication situations where a classical conditioning approach or an information processing approach might be appropriate in explaining product preference.

conditioning suggests

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