...Dr. Kaoru Ishikawa, Quality Guru Adam Finley Total Quality Management Professor Lee Thompson March 24th, 2013 Dr. Kaoru Ishikawa, Quality Guru The importance of quality assurance in a professional environment has evolved over the years as we have learned the direct and indirect impacts that quality control plays in the success of an organization. Quality revolves around two main focus points in the business field; “the design of goods and services and the control of quality during execution of manufacturing and service delivery” (Evans & Lindsay 2011, p. 5). One of the earliest pioneers in the quality revolution was a man by the name of Kaoru Ishikawa, a quality control advocate who’s strategies aided the Japanese recovery after World War II (Smith, 2011). Through Dr. Ishikawa’s bottom-up approach to quality, the understanding of customers became the primary focus in advancing the companywide approach to quality. Dr. Kaoru Ishikawa is one of the world’s primary leaders in quality control. He wrote a total of 647 articles and 31 books that built a name for himself as a quality management innovator (Smith, 2011). Not only has he sharpened Total Quality Management with his ideas that are still being used today, he has also helped thousands of companies produce higher quality products at lower costs. Dr. Ishikawa received his doctorate of philosophy in chemical engineering from the University of Tokyo and later taught there as a professor of engineering for many years...
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...Kaoru Ishikawa; A step ahead in quality philosophy R. A. Prosper Total Quality Management Professor Kinane November 17, 2012 Kaoru Ishikawa; A step ahead in quality philosophy Kaoru Ishikawa held the belief that quality must be companywide, including the product, service, management, the company itself, and the people. Mr. Ishikawa promoted the use of Quality Circles which he believed were the principal method for achieving participation as a problem solving tool. He gave his name to the Ishikawa diagram, also known as the fishbone diagram, or cause and effect diagram. This tool was designed to allow the user to see all possible causes of a result, and hopefully find the root of process imperfections. Ishikawa drew and expounded on principals from other quality gurus, including those of W. Edwards Deming and Juran into the Japanese system of quality management (Smith, 2006). This paper will attempt to highlight Mr. Ishikawa’s background, awards, achievements, philosophies, and his continuing impact on quality in today’s world. According to Ishikawa, quality improvement is a continuous process and it can always be taken one step further ("Kaoru ishikawa: The," 2012). Background: Kaoru Ishikawa was born in Tokyo in 1915: the oldest of eight sons. He graduated from the University of Tokyo in 1939 with an engineering degree in applied chemistry and held a doctorate in engineering and was Emeritus Professor at Tokyo University (Beckford, 2010). After serving as a naval...
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... BSOP 326 Course Project 1 5/27/2014 Ishikawa Kaoru Alina Boatright Ishikawa Kaoru Alina Boatright Introduction In the 1980s to the 1990s, a new stage of quality control and management began known as Total Quality Management (TQM) and developed the focus for the western quality effort. Dr. Ishikawa Kaoru with his astonishing education and his passion for quality, helped to fulfill this necessity. Dr. Ishikawa was a Japanese advisor, father of the scientific analysis would discover the origins of complications in the industrial method. The Fishbone Diagram or “Ishikawa Diagram” among other basic quality tools were models of his great contributions to quality control. They assisted companies in recognizing many reasons of persistent quality difficulties and also fashioned a structure for brainstorming the best resolutions to those issues. Ishikawa’s Biography and Primary Works A proficient in quality control, educated in a family with long industrial institution, Ishikawa Kaoru was born in Tokyo 1915. He graduated in 1939 from the Engineering Department of Tokyo University majoring in applied chemistry. He was an Assistance Professor at that same University in 1947. Dr. Ishikawa Kaoru linked up with the “Quality Circles Research Group at the Union of Japanese Scientists and Engineers (JUSE)” in 1949 and aided the assemblage in developing and delivering the first basic quality control instructional course. Dr. Ishikawa was one of the most renowned innovators of the...
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...BSOP326 – Total Quality Management BSOP326 – Total Quality Management Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa TABLE OF CONTENTS: Cover Page 1 Table of Contents 2 Introduction 3 Background 3 Significant Accomplishments 4 Conclusion 4 References 5 There is so much to be learned by studying how Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. He followed his own teachings by securing facts and subjecting them to rigorous analysis. He was completely sincere, and as a result was trusted completely. Joseph M. Juran, 1989 Introduction Over the last 50 years, Japan has developed and implemented its own take on quality control and standardization. Dr. Kaoru Ishikawa, engineer and economist, was one of the greatest contributors to these means, and his name has become an authority in quality control. Ishikawa’s work revolutionized perceptions and approaches to product quality and aided thousands of companies, including IBM, in providing quality products at lower costs. Kaoru Ishikawa was inspired by the lack of uniquely Japanese approaches to quality control and sought to standardize the process. Ishikawa believed that the old method quality statistics could benefit from...
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...BIOGRAPHY: Dr. Kaoru Ishikawa Biography: Dr. Kaoru Ishikawa Devry University Dr. Kaoru Ishikawa Kaoru Ishikawa is known as “the ‘Father of Quality Circles’ and as a founder of the Japanese quality movement”. (Beckford, John. Quality: A Critical Introduction) Ishikawa was also a pioneer in Total Quality Management. He believed in working for the customer before, during, and after product and/or services were delivered. Ishikawa was a Chemist, held a doctorate in Engineering, and was Professor at Tokyo University Key Ideas Dr. Ishikawa believed in the customers’ needs. One of the many things he’s famous for is the “bottom up view of quality”. (Managing for Quality and Performance Excellence, p.110) He began to work the all the employees from top management to staff members. It was important to him that everyone learned how important it is to not just satisfy your customers, but how important total quality in our service and products are starting with us as management and workers all working together as a team to achieve the same goals, he referred to this as “company-wide quality control”. (Stecher, Brian M.; Camm, Frank; Damberg, Cheryl L.. Toward a Culture of Consequences: Performance Based Accountability Systems for Public Services.) There’s always room for improvement, however it was important for him to teach some fundamentals of what he believed is true ‘Total Quality’. One of these fundamentals were to know what the customers’ requirements...
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...Kaoru Ishikawa and His Impact on Quality in Business As with many people who are at the forefront of a cultural movement or paradigm shift, Kaoru Ishikawa’s contribution to Total Quality Management is sometimes over shadowed by other contributors. This comes as no surprise in learning about some of his fundamental beliefs in applied statistical analytics and total quality philosophy. He felt that by applying Quality Control properly, “the irrational behavior of industry and society could be corrected” (Ishikawa, K; 3) By his own admission Dr. Ishikawa became involved in Quality Control by way of data analytics. He began studying statistical methods while at the University of Tokyo; he found the data from his experiments to be widely scattered making it impossible to reach accurate conclusions. At that time the Union of Japanese Scientists and Engineers (JUSE) had the very information he felt would serve and asked to see their materials on statistical methods. In exchange for the use of the materials Ishikawa became one of the instructors and his fascination with statistical methods and QC was born. Genius is often the ability to see around the corners, to see the limitless possibilities with the simplest elements in front of you. Ishikawa’s commitment to Japan’s economic recovery gave him the vision to apply statistical methods and Quality Control in an organized systematic measurable manner. In his personal quest for finding the correct conclusions he was able to help revolutionize...
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...------------------------------------------------- Background This course is designed for government officials, development consultants and practitioners, students of development, and those who have keen interest in governance and financial management. Nowadays, effective public financial management is considered critical in combating corruption, alleviating poverty, and ensuring the effective use of internal and external resources. This course is a fundamental course that aims to provide basic understanding of effective public financial management systems to the participants in a better, quicker and efficient way by making them familiar with various internal and external techniques available to strengthen the fiscal transparency and management that is catalyst for economic growth and development. This UNITAR e-learning course will give a holistic overview of the concept and techniques of public financial management. The course will discuss the role of internal controls and audit system as well as the role of external audits in ensuring efficiency and integrity in public financial management and in combating corruption. The course is designed especially for public officials and development practitioners, but is also open to the general public who want to be aware of public financial management instruments and techniques. Some previous knowledge of public financial management and familiarity with financial concepts will be assumed in this course. ------------------------------------------------- ...
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...Engineering and Technology Management Tools and Applications For a listing of recent titles in the Artech House Technology Management and Professional Development Library, turn to the back of this book. Engineering and Technology Management Tools and Applications B. S. Dhillon Artech House Boston • London www.artechhouse.com Library of Congress Cataloging-in-Publication Data Dhillon, B. S. Engineering and technology management tools and applications/B.S. Dhillon. p. cm. — (Artech House technology management and professional development library) Includes bibliographical references and index. ISBN 1-58053-265-9 (alk. paper) 1. Engineering—Management. 2. Technology—Management. I. Title. II. Series. TA190 .D47 2002 620’.0068—dc21 2002074491 British Library Cataloguing in Publication Data Dhillon, B. S. Engineering and technology management tools and applications. (Artech House technology management and professional development library) 1. Engineering—Management 2. Technology—Management I. Title 620’ . 0068 ISBN 1-58053-265-9 Cover design by Igor Valdman © 2002 ARTECH HOUSE, INC. 685 Canton Street Norwood, MA 02062 All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. All terms mentioned in this book that...
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...TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http://dx.doi.org/10.5772/2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Svante Lifvergren, Bo Bergman, Adela-Eliza Dumitrascu, Anisor Nedelcu, Erika Alves dos Santos, Mithat Zeydan, Gülhan Toğa, Johnson Olabode Adeoti, Andrey Kostogryzov, George Nistratov, Andrey Nistratov, Vidoje Moracanin, Ching-Chow Yang, Ayon Chakraborty, Kay Chuan Tan, Graham Cartwright, John Oakland Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained...
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...ASSESSMENT O DEVELO F PMENT RESULTS E V A L UA T I ON OF UNDP CONTRI BUTI ON ZAMbIA HUMAN DEVELO PMENTeffectiveness CO RDINAT O efficiency CO RDINATIO ANDPARTNERSHIP sus O N NATIO O NAL WNERSHIP relevance MANAGINGFO sustainability MANAGINGFO RESULTS responsiven R AN DEVELO PMENTresponsiveness NATIO O NAL WN NATIO O NAL WNERSHIP effectiveness CO RDINAT O efficiency CO RDINATIO ANDPARTNERSHIP sus O N NATIO O NAL WNERSHIP relevance MANAGINGFO sustainability MANAGINGFO RESULTS responsiven R HUMAN DEVELO PMENTeffectiveness CO RDINAT O ASSESSMENT O DEVELO F PMENT RESULTS EVAL UATI ON OF UNDP CONTRI BUTI ON ZAMBIA Evaluation Office, February 2010 United Nations Development Programme REPORtS PUBliSHED UNDER tHE aDR SERiES Afghanistan Argentina Bangladesh Barbados Benin Bhutan Bosnia & Herzegovina Botswana Bulgaria Burkina Faso Cambodia Chile China Colombia Republic of the Congo Ecuador Egypt Ethiopia Georgia Guatemala Guyana Honduras India Jamaica Jordan Lao PDR Libya Maldives Montenegro Mozambique Nicaragua Nigeria Peru Philippines Rwanda Serbia Seychelles Sudan Syrian Arab Republic Tajikistan Turkey Uganda Ukraine Uzbekistan Viet Nam Yemen EvalUatiON tEam team leader team members EO task manager EO Research assistant Erik Lyby Honorine Muyoyeta Jorry Mwenechanya Urs Nagel Zembaba Ayalew aSSESSmENt OF DEvElOPmENt RESUltS: malDivES Copyright © UNDP 2010, all rights reserved. Manufactured in the United States of America. The analysis and recommendations of this...
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...Fourth Edition Reframing Organizations Artistry, Choice, and Leadership LEE G. BOLMAN TERRENCE E. DEAL B est- se l l i n g a u t h o rs of LEADING WITH SOUL FOURTH EDITION Reframing Organizations Artistry, Choice, and Leadership Lee G. Bolman • Terrence E. Deal Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-6468600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-7486011, fax 201-748-6008, or online at www.wiley.com/go/permissions. Credits are on page 528. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. Limit of Liability/Disclaimer...
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...Includes Over Two Hours of Bonus Audio on the CD Includes Real-World Scenarios and Leading-Edge Exam Prep Software Featuring: Updated for the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition • Custom Test Engine • Hundreds of Sample Questions • Chapter Review in Audio Format • Electronic Flashcards • Entire Book in PDF PMP Fifth Edition SERIOUS SKILLS. ® Project Management Professional Exam STUDY GUIDE Kim Heldman Project Management Professional Exam Study Guide Fifth Edition PMP ® Project Management Professional Exam Study Guide Fifth Edition PMP ® Kim Heldman Acquisitions Editor: Jeff Kellum Development Editor: Alexa Murphy Technical Editors: Terri Wagner and Brett Feddersen Production Editor: Christine O’Connor Copy Editor: Judy Flynn Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Project Manager 1: Laura Moss-Hollister Associate Producer: Angie Denny Quality Assurance: Josh Frank Book Designers: Judy Fung, Bill Gibson Compositor: Craig Woods, Happenstance Type-O-Rama Proofreader: Publication Services, Inc. Indexer: Nancy Guenther Project Coordinator, Cover: Lynsey Stanford Cover Designer: Ryan Sneed Copyright © 2009 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-45558-6 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form...
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...The fourteenth edition of Purchasing and Supply Management focuses on decision making throughout the supply chain. Based on the conviction that supply managers, in concert with suppliers and distributors, have to contribute to organizational goals and strategies, this edition continues to focus on how to make that mission a reality. Fourteenth Edition Highlights of the Fourteenth Edition: More than 40 real-life supply chain cases afford the opportunity to apply of the acquisition process. Criteria for supply decisions have been organized into three categories: (1) strategic, (2) operational, and (3) additional. In this third category, new factors such as balance sheet and income statement considerations, dimensions of risk, and environmental and social considerations are considered. Visit the text’s Online Learning Center at www.mhhe.com/Johnson14e Michiel R. Leenders, D.B.A., PMAC Fellow Professor of Purchasing Management Emeritus Richard Ivey School of Business The University of Western Ontario Anna E. Flynn, Ph.D., C.P.M. Formerly Clinical Associate Professor Supply Chain Management Thunderbird School of Global Management Formerly Associate Professor Institute for Supply Management TM Johnson Leenders Flynn Purchasing and Supply Management Johnson Leenders Flynn MD DALIM #1093963 06/05/10 BLUE GREEN P. Fraser Johnson, Ph.D. Leenders Purchasing Management Association of Canada Chair Associate Professor, Operations Management ...
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...The fourteenth edition of Purchasing and Supply Management focuses on decision making throughout the supply chain. Based on the conviction that supply managers, in concert with suppliers and distributors, have to contribute to organizational goals and strategies, this edition continues to focus on how to make that mission a reality. Fourteenth Edition Highlights of the Fourteenth Edition: More than 40 real-life supply chain cases afford the opportunity to apply of the acquisition process. Criteria for supply decisions have been organized into three categories: (1) strategic, (2) operational, and (3) additional. In this third category, new factors such as balance sheet and income statement considerations, dimensions of risk, and environmental and social considerations are considered. Visit the text’s Online Learning Center at www.mhhe.com/Johnson14e Michiel R. Leenders, D.B.A., PMAC Fellow Professor of Purchasing Management Emeritus Richard Ivey School of Business The University of Western Ontario Anna E. Flynn, Ph.D., C.P.M. Formerly Clinical Associate Professor Supply Chain Management Thunderbird School of Global Management Formerly Associate Professor Institute for Supply Management TM Johnson Leenders Flynn Purchasing and Supply Management Johnson Leenders Flynn MD DALIM #1093963 06/05/10 BLUE GREEN P. Fraser Johnson, Ph.D. Leenders Purchasing Management Association of Canada Chair Associate Professor, Operations Management ...
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