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The Network Environment Within Xerox Capital Services, Llc

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The Network Environment within Xerox Capital Services, LLC
Aaron J Lefort
NTC/410
Kimberly Ford Fears
February 15, 2003
The Network Environment within Xerox Capital Services, LLC To begin, the name of the place of the writers employment is Xerox Capital Services, LLC (XCS). XCS is a joint venture between GE Capital and Xerox Corporation. The business center is located in St. Petersburg, Florida. In the business center, XCS handles the public sector business. Public sector meaning state and local and government accounts. The customer business center of XCS handles order processing, billing administration, and collection. The writers position is order processing which is called an origination customer business representative.

Operating System

In the Public Sector Business Center, the personal computers consist of Microsoft Windows NT 4.0 operating system. The security software is Novell. When updates are needed to the personal computers, the network administrator automatically updates the Windows NT operating systems through the local LAN server. The Windows NT platform is really stable.

Applications

A customer business representative uses eight different software applications to complete its job function. The eight applications are MS Outlook, IE. 5.5, Aspect WinSet, e.power Express Desktop, ValueQuix, Telnet IA, Credit Authorization Tool (CAT), and RUMBA. MS Outlook is used to keep in contact and do business with sales representatives, co-workers, and customers. IE 5.5 is utilized for research on the internal company website that has policies and procedures and other aides in the job function. The Aspect WinSet is the phone system. The Aspect WinSet program is a software application that acts as a digital agent telephone operated on the computer. Specially designed for call center agents, the Aspect WinSet program lets you

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