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The Nike Advantage

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1. This past summer, I worked at the Nike Factory Store in Louisville, KY. It was my first real job, with a paycheck and everything, and I would say that it was definitely a positive experience for me. I was a low level sales associate, although my official title was “Athlete,” and my bosses were “Coaches.” My job was to float around the store and tidy things up. I was one of the only new hires that summer, so a lot of the customer interaction fell on the people who had been there longer than I had. I folded a lot of clothes, boxed up a lot of shoes, and threw away all together way too many disposable socks. I really enjoyed my time at the Nike Store. I met a lot of great people working there and it was a great environment to work in. Aside from the normal, “I can't believe I have the early shift on Saturday,” or, “I need a longer break,” everyone seemed genuinely excited about working there, and it showed. After about two weeks of working, I found out that our store was the number one factory store in the country. Nike Executives were always doing research into what made our store great and we would have special visits from pro athletes as a way to say, “Keep up the good work!” from Nike. I think that a big part of what made our store so great was a lot of what Lencioni talks about in The Advantage. I think that he does a nice job of summing up some of the intangibles that made our store number one.
2. Lencioni says that healthy organizations often exhibit five key behaviors: minimal politics, minimal confusion, high morale, high productivity, low turnover (Lencioni 6). I firmly believe that my team at Nike strived to achieve each of the five everyday. First and foremost, workplace politics were almost nonexistent. The hiring process was very thorough and they only took people that would be easily integrated into the team. Once I was hired and

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