Summarize the existing pharmacy fulfilment process at CVS. Identify its purpose and performance objectives and how it relates to organizational goals.

At CVS, their main goal is to ensure accurate distribution of drugs. As explained in the case, the existing process has 5 stations: drop-off, data entry, production, quality assurance, and pick-up. The process starts when a customer drops off their script, which would then be placed into a designated time slot based on the time of pickup.
In the second stage, data entry, the tech would take each script and enter in all the information required into the central database. The system would then run a DUR, or Drug Utilization Review, to check all prescription drugs that the customer has received from CVS to make sure no harmful combination of prescriptions would occur. This process in data entry helps the database have an accurate profile of each customer. It also prevents the customer from receiving prescriptions that could cause more harm than good, and it helps the company from receiving lawsuits based on negligence.
After the DUR the system would run an insurance check, to make sure the prescription fits with the payment options, as most prescriptions are government funded or paid by a third party. This is to make sure that any prescription given fits with the customer’s payment plan and insurance plan.
Once this is completed, the medication from the script is packaged and counted in the production stage. In the quality assurance stage, the prescription is reviewed to ensure that the prescription is filled out properly, that the appropriate drug and amount is ready for pickup. The process ends when the customers identity is confirmed, pays the required costs and picks up their prescription.
The current process at CVS puts more focus on accurate drug distribution.