...Assessment 2 – Outline : ‘The Hewlett Packard Way” Case Study: I chose the ‘Hewlett Packard way’ as last year I spent the whole year as Store manager in a retail position. The first half of the year I managed for a company with a reputation for high staff turnover and in the second half I managed for a company with similar values to Hewlett Packard. Not only were staff members more loyal in the second company but the level of self-driven motivation was second to none. I am passionate about this management style. Contemporary management Issues in relation to this article Issue: HP consistently puts principles derived from Theory Y into practice taking a completely soft model of Human Resource Management approach. However more recently HP have been experiencing problems because of a downturn in the economy and needs to reduce costs. Should HP stick with this approach through this rough patch though more costly? The Company: Hewlett Packard company or HP is a public, manufacturing and professional services sector industry founded in 1939 by William Hewlett and David Packard. It provides It provides computer hardware/software and IT services to consumers, small- and medium-sized businesse and large enterprises. Founders Bill and Dave established a philosophy of management called the ‘HP way’ which is 100% people orientated built on recognition of achievements. Key management Issues: The problem with a purely Theory Y based approach to management saves money...
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...Running Head: Case Study Analysis Paper 2: A Tale of Two Coaches Case Study Analysis Paper 2: A Tale of Two Coaches Harry A. Gkornean Grand Canyon University: LRD 600-0500: Leadership Styles and Development Dr. Terri Trent September 2, 2015 “Coach K: A Matter of the Heart” & "Coach Knight: A Will to Win” Overview This paper provides a leadership styles and skills analysis of two cases that separately discussed the professional careers of two leaders involved in similar kinds of activities. It presents two coaches – Coach K and Coach Knight - as achievers but distinguishes them in terms of the methodology used. This paper recognizes similar leadership attributes of these two leaders and distinguishes one from another in terms of their leadership style. It identifies Coach K more as a leader than Coach Knight whose attributes were more managerial. Leadership Skills Coach K was an efficient and successful leader who demonstrated excellent leadership skills as he led the Duke Basketball Team to becoming one of the most successful college basketball teams in America’s history (DeLacey, Perlow & Snook, 2005). His success can be attributed to the following leadership skills: competencies, individual attributes, and leadership outcomes, technical, human and conceptual skills. Similarly, Coach Knight was a very successful basketball coach at Indiana University and Texas Tech. According to DeLacey, Perlow & Snook (2005), he earned for himself one of the most enviable...
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...Effective Leaders Abstract Leadership is the process of using power and influence to navigate followers to achieve a specific goal. The purpose of this paper is to explain that effective leaders must hone specific traits that are indispensable for managing organizations successfully. This paper explores the techniques, approaches, and practices that make leaders powerful, influential and efficient. Additionally, to help define effective leadership, a case study is analyzed based on personal experience of cooperating with a district supervisor who employs effective leadership strategies. While analyzing the leader’s behavioral patterns and implemented strategies, it should be concluded that her organizational loyalty is extremely strong because the manager has succeeded in controlling the working environment along with current changing management trends. Introduction The leader who served as a model for exemplary leadership was my district manager Janet Poriot at Saks Fifth Ave stores where I started as an intern. Later, I entered in a manager training program and she directly supervised me, acting as an overseer of all trainees. She was a driven, compassionate, motivating, empowering team player that made quick and effective decisions. Furthermore, she had a powerful influence on me and played a key role in structuring my management...
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...Case Study Analysis Paper 2-A Tale of Two Coaches Vanessa Goins Grand Canyon University LDR-600-0102 Leadership Styles and Development Professor Erick Aguilar May 11, 2013 The skills approach suggests that knowledge and abilities are needed for effective leadership. Based on field research in administration and his own firsthand observations of executives in the workplace, (Katz, 1955, p.34) suggested that effective administration (i.e., leadership) depends on the three basic personal skills: technical, human, and conceptual. Mumford and his colleague’s model are characterized as a capability model because it examines the relationship between a leader’s knowledge and skills and the leader’s performance. The model is made up of five components: competencies, individual attributes, leadership outcomes, career experiences, and environmental influences. This portion of the model illustrates three of the components and it is essential to understanding the overall skill-based leadership model (Northouse, 2010). The skills that both Coach K and Coach Knight were accounted for, for the success was technical skills. Technical skill is knowledge about and proficiency in a specific type of work or activity. It includes competencies in a specialized area, analytical ability, and the ability to use appropriate tools and techniques (Katz, 1955). Coach K and Coach Knight both used the appropriate tools, techniques, and the drills when it came...
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...The Field behind the Screen: Using Netnography for Marketing Research in Online Communities Author(s): Robert V. Kozinets Source: Journal of Marketing Research, Vol. 39, No. 1 (Feb., 2002), pp. 61-72 Published by: American Marketing Association Stable URL: http://www.jstor.org/stable/1558584 . Accessed: 30/09/2014 11:21 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. . American Marketing Association is collaborating with JSTOR to digitize, preserve and extend access to Journal of Marketing Research. http://www.jstor.org This content downloaded from 137.43.71.99 on Tue, 30 Sep 2014 11:21:55 AM All use subject to JSTOR Terms and Conditions ROBERTV. KOZINETS* The authordevelops"netnography" an onlinemarketing as research consumerinsight.Netnography ethnography is techniquefor providing to As is adapted the studyof onlinecommunities. a method, netnography and andmore faster,simpler, less expensivethantraditional ethnography naturalistic unobtrusive focus groupsor interviews. provides and than It information the symbolism...
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...Mutual Benefit and Insurance Company is an insurance company that has been employing expensive and well-trained graduates. However, after an evaluation process was carried out, it was found that there lies a retention problem in the company. According to the assessment that had been conducted to the end of 2005, 60% of the employees have left the company. Notably, the employees joined other industries and not the financial sector. The lack of retention questions the reasons that the employees leave the company. This report is set out to the Human Resource Director of the Pearl & Mutual Benefit and Insurance Company and displays a coherent evaluation of best practices in the graduate selection process to ensure that only competent and passionate graduates are employed. Also, the time and the cost to achieve these recommendations are also stated in the report. Current scenario Currently, the graduate selection process at Pearl & Mutual Benefits and Insurance Company involves a panel that is chaired by the senior manager. The method includes the panelists determining the behavioral and motivational competencies of the applicants. The panelists then identify the most qualified candidates by giving each candidate a rating. However, it has been noted that there exist varied ratings provided by each different panelist. Various ratings demonstrate that the Senior Manager imposes their selection. There is a need to develop a different approach to determining graduates to...
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...Personal Philosophy of Leadership Personal Philosophy of Leadership My philosophy of leadership is one where a leader has some variance of interpersonal influence of inspiring as well as setting direction for others to achieve that goal. “Leadership can be defined as a process where one possesses the ability to influence and motivate a group of people towards the achievement of a common goal”. I believe that no one has to be born a leader, everyone has the ability to be a leader if they want it as well as it they put practice and training into use. When I look at leadership I see it as a process to help achieve a particular goal because leadership requires an individual to be committed, trustworthy, knowledgeable, value, behavior, skills and ability to communicate. A leader should be able to build teams, visions, as well as it is important that they have the ability to take risk and show value to their employees. Your leadership is as effective as you are and it is important for leaders to be effective in their day to day performance and role as leader, they also need to be great listeners as well as communicators because the two go hand in hand. I look at leaders as individuals who are very much in touch with their and involved with the team. Leadership is having knowledge to enable their employees and act by providing emotional support as well as technical support. “Leadership can be defined as a process where one possesses the ability to influence and motivate...
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...The Qualitative Report Volume 14 Number 1 March 2009 42-60 http://www.nova.edu/ssss/QR/QR14-1/diaz-andrade.pdf Interpretive Research Aiming at Theory Building: Adopting and Adapting the Case Study Design Antonio Díaz Andrade The University of Auckland Business School, Auckland, New Zealand Although the advantages of case study design are widely recognised, its original positivist underlying assumptions may mislead interpretive researchers aiming at theory building. The paper discusses the limitations of the case study design for theory building and explains how grounded theory systemic process adds to the case study design. The author reflects upon his experience in conducting research on the articulation of both traditional social networks and new virtual networks in six rural communities in Peru, using both case study design and grounded theory in a combined fashion in order to discover an emergent theory. Key Words: Case Study, Interpretive Approach, Theory Building, and Grounded Theory Introduction Researchers adopting a case study design face a number of challenges in making their argument. Yin (2003) himself warns researchers who adopt a case study design to be conscious that their findings will be challenged and prefaces his book enumerating the alleged weaknesses in the case study; a methodology that downgrades the academic disciplines and lacks sufficient precision, objectivity, and rigour. We should note that those warnings come from an author who operates from...
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...A RESEARCH PAPER ON CUSTOMER RELATIONSHIP MANAGEMENT Submitted to: Kamalpreet Kaur JRF Punjabi University, Patiala INTRODUCTION The essence of the information technology revolution and, in particular, the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before. The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs. Indeed, this revolution in customer relationship management or CRM1 as it is called, has been referred to as the new “mantra” of marketing. The need to better understand customer behavior and focus on those customers who can deliver long-term profits has changed how marketers view the world. Customer Relationship Management is an innovative approach undertaken by the marketers in the process of developing lifetime customers and maximizing lifetime value of the customers. CRM approach is still new for the corporate managers, as in India the customers...
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...INTRODUCTION The essence of the information technology revolution and, in particular, the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before. The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs. Indeed, this revolution in customer relationship management or CRM1 as it is called, has been referred to as the new “mantra” of marketing. The need to better understand customer behavior and focus on those customers who can deliver long-term profits has changed how marketers view the world. Customer Relationship Management is an innovative approach undertaken by the marketers in the process of developing lifetime customers and maximizing lifetime value of the customers. CRM approach is still new for the corporate managers, as in India the customers are still at the receiving end only. The concept of CRM and its implementation creates chaos for the marketers, as they are unable to comprehend the benefits of this approach to enhance their relationships with their customers and ultimately gain the long-term profitability profit...
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...Rajeev Batra, Aaron Ahuvia, & Richard P. Bagozzi Using a grounded theory approach, the authors investigate the nature and consequences of brand love. Arguing that research on brand love needs to be built on an understanding of how consumers actually experience this phenomenon, they conduct two qualitative studies to uncover the different elements (“features”) of the consumer prototype of brand love. Then, they use structural equations modeling on survey data to explore how these elements can be modeled as both first-order and higher-order structural models. A higher-order model yields seven core elements: self–brand integration, passion-driven behaviors, positive emotional connection, long-term relationship, positive overall attitude valence, attitude certainty and confidence (strength), and anticipated separation distress. In addition to these seven core elements of brand love itself, the prototype includes quality beliefs as an antecedent of brand love and brand loyalty, word of mouth, and resistance to negative information as outcomes. Both the firstorder and higher-order brand love models predict loyalty, word of mouth, and resistance better, and provide a greater understanding, than an overall summary measure of brand love. The authors conclude by presenting theoretical and managerial implications. Keywords: brand management, brand attachment, brand loyalty, brand relationships, brand commitment lthough for decades researchers have studied how consumers form “like–dislike”...
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...Bryant-45099 Part I.qxd 10/18/2006 7:42 PM Page 36 5 FEMINIST METHODOLOGIES AND EPISTEMOLOGY ANDREA DOUCET Carleton University, Canada NATASHA S. MAUTHNER University of Aberdeen, Scotland O ver the past 10 years of teaching courses on research methods and feminist approaches to methodologies and epistemologies, a recurring question from our students concerns the distinctiveness of feminist approaches to methods, methodologies, and epistemologies. This key question is posed in different ways: Is there a specifically feminist method? Are there feminist methodologies and epistemologies, or simply feminist approaches to these? Given diversity and debates in feminist theory, how can there be a consensus on what constitutes “feminist” methodologies and epistemologies? Answers to these questions are far from straightforward given the continually evolving nature of feminist reflections on the methodological and epistemological dimensions and dilemmas of research. This chapter on feminist methodologies and epistemologies attempts to address these questions by tracing historical developments in this area, by considering what may be unique about feminist epistemologies and feminist methodologies, by reviewing some of sociology’s key contributions to this area of scholarship and by highlighting some key emergent trends. The chapter begins with a brief overview of the theoretical and historical development of feminist epistemologies, followed by a similar overview...
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...Review…………………………………………………………………………………6 Cultural Tourism………………………………………………………………………………6 The Importance of Cultural Tourism………………………………………………………….7 Tourism Development………………………………………………………………………...7 Case Study: Natural History Museum………………………………………………………...8 Economic Impact……………………………………………………………………………...8 Employees and Services………………………………………………………………………9 Tourists’ Behavior…………………………………………………………………………...9 The NHM as Visitor Attraction……………………………………………………………….9 Research Methodology…………………………………………………………………………..10 Research Philosophy………………………………………………………………………….10 Research Approach and Design………………………………………………………………11 Data Collection…………………………………………………………………………….....11 Data Analysis Method………………………………………………………………………..12 Sampling Technique………………………………………………………………………….12 Ethical Consideration…………………………………………………………………………….13 Time Plan for the Research………………………………………………………………………13 Conclusion……………………………………………………………………………………….14 References……………………………………………………………………………………….14 Working Title The role of museums in cultural tourism - a case study of the Natural History Museum Introduction Background of the Study At present the museums have gained notice as a major...
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