...Gobbet 2- Khrusschev’s Secret Speech The Source is an extract of a speech given by Nikita Khrushchev at the Twentieth Party Congress of the Soviet Union on February 25th 1956. Khrushchev served as First Secretary of the Communist Party of the Soviet Union from 1953 to 1964, and as Chairman of the Council of Ministers, or Premier, from 1958 to 1964. Khrushchev was responsible for the partial de-Stalinization of the Soviet Union, for backing the progress of the world's early space program, and for several relatively liberal reforms in areas of domestic policy. Stalin's political heirs fought for power after his death in 1953, a struggle in which Khrushchev, after several years, emerged triumphant. In 1956, at the Twentieth Party Congress, he delivered the "Secret Speech", vilifying Stalin and ushering in a less repressive era in the USSR. The speech was delivered on the very last day of the Congress, when it was announced that an unscheduled session had been called for the Soviet delegates. Because of the obvious secrecy of the meeting, the speech would have been unknown to those outside the conference, however an Israeli Mossad agent was in secret attendance copying its contents eventually allowing Khrushchev's denouncing of Stalin to be circulated throughout Western media. Although it was not officially published in the Soviet Union until 1988. The speech itself was based on the results of a special party commission known as the Pospelov Commission which was prepared by its...
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...Corporation. PRINTED IN THE UNITED STATES OF AMERICA LANGUAGE: English PAGES: 50 Summary by - PALLAB GHOSH Summary: The One Minute Manager reveals three secrets to productive and efficient managing as told through a young man's search for the perfect managing and leading skills. The One Minute Manager is focused on, not surprisingly, a one minute manager. The man is a venerable leader that is highly spoken of by his employees, his three secrets being the key to his success .The first secret is One Minute Goals. This involves a meeting of the manager and the employee where goals are agreed on, written down in a brief statement, and occasionally reviewed to ensure that productivity is occurring. This whole process takes a "minute", which truly means it is a quick meeting, however it is not limited to just sixty seconds. The purpose of one minute goal setting is to confirm that responsibilities of each working is understood, understanding that confusion leads to inefficiency and discouragement. The second secret to one minute managing is one minute praisings. This involves being open with people about their performance. When you catch someone doing something right, a goal of the one minute manager, you praise them immediately, telling them specifically what they did correctly. Pause to allow them to "feel" how good you feel regarding their importance to the organization, and finish by shaking hands. The third secret is the one minute reprimand. Being...
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...MGT/330 "The secret of getting ahead is getting STARTED. The secret of getting started is breaking your complex overwhelming tasks into small manageable ones –- then starting on the first one." Mark Twain Boeing was founded in 1916 by William E. Boeing (1881-1956). Currently Boeing is the world’s largest aerospace company and the principal maker of commercial jet transports. Boeing leads the way in developing the single-wing planes in the 1930s; and the first U.S. jetliner, the Boeing 707. Boeing is also a leader in space technology, defense aircraft and systems, and communication systems. According to Boeing successful startup airlines must begin with a sound business plan. Boeings established plan of action has been so successful they publish a guide for starting and running competitive business. Boeing’s detailed planning document typically includes: * Analysis of the market and competition * Brand positioning * Description of the business and opportunity * Details about the operation * Management team biographies * Discussion of risks and obstacles * Pro forma financial statements/projections * Capitalization plan * Brand development * Implementation strategy. (Business Plan, para. 1). Major Components of a Typical Startup-Airline Business Plan include an Executive summary, which covers the business concept including revenue and cost, what market is to be reached, competitive strategies and financial considerations. The...
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...Leadership and Communication Steven Padilla Org 300 – Applying Leadership Principles Colorado State University – Global Campus Dr. Steve Munkeby June 19, 2016 Leadership and Communication Leadership and communication goes hand in hand in all aspects of life. In order to be a leader worth being supported and followed one must have effective verbal and nonverbal communication skills. Along with exceptional communication a leader needs to develop both internal and external awareness. They must remember the audience they are addressing and how to get their point across. They will need to be aware of barriers that will be encountered and find ways to overcome them. Communication Strategies Associated with Effective Leadership There are vast amounts of communication strategies used for effective leadership. Leaders must remember the audience in which they are addressing or communicating with. Being a great talker does not necessarily translate to being a great communicator. A great communicator needs to have a high sense of situational and contextual awareness (Myatt 2012). A leaders also needs to prepare themselves to be a change agent. Audience Leadership will be more effective when keeping in mind the audience being addressed and how information given needs to be received. Audience is a vague term for a leader to address. It could mean on a more personal level like a one on one situation between supervisor and employee, a teacher trying to educate her students, or even the President...
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...validity and reliability, and the scores of the culture of Limited Brands. In addition, the culture graphic describes two incidents or events in the history of the organization that illustrate values that I believe should be carried on into the future; finally, the paper will include my personal interpretation of the meaning of my results, including what I learned about myself from completing this assignment. The Organizational Culture Assessment Instrument (OCIA) is used to diagnose an organization’s culture. This test is made up of six questions which were found to be very useful, and reliable. The questions consists of: 1.) The dominant characteristics of the organization, or what the overall organization is like 2.) The leadership style and approach that permeate the organization 3.) The management of employees or the style that characterizes how employees are treated and what the working environment is like 4.) The organizational glue or bonding mechanisms holding the organization together. 5.) The strategic emphases that define what areas of focus drive the organization’s strategy 6.) The criteria of success that determine how victory is...
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...AM FL Y TE Team-Fly® 29 Leadership Secrets from Jack Welch Abridged from Get Better or Get Beaten, SECOND EDITION Robert Slater McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-141684-6 The material in this eBook also appears in the print version of this title: 0-07-140937-8 All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights...
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...If we encounter a man of rare intellect, we should ask him what books he reads said Ralph Waldo Emerson. Learning is a big component of staying relevant, and expanding your skillset. Knowledge is power and Information is liberating. Learning is not attained by chance, it must be sought for with ardor and attended to with diligence. The more that you read, the more things you will know. The more that you learn, the more places you'll go. Business & Personal Transformation Best Sellers Books Boxed Set is a collection of 100 bestseller audio books(in MP3) that will better your business & life in a dramatic way and help you achieve your goals. Whether it's figuring out how to get increase your income, jumpstart and scale up your business, learning how to be happier, or trying to find ways to get a promotion or becoming a better leader/manager, listening a couple of these audio books is guaranteed to change your life for good. 1 The Small Business Bible - Everything You Need to Know to Succeed in Your Small Business 2 Talent is Overrated - What Really Separates World-Class Performers from Everybody Else by Geoff Colvin 3 The Start-up of You - Adapt to the Future, Invest in Yourself, and Transform Your Career by Reid Hoffman 4 Essentialism; The Disciplined Pursuit of Less - Greg McKeown 5 Zero to One - Notes on Startups, or How to Build the Future by Peter Thiel 6 Titan - The Life of John D. Rockefeller Sr. - Ron Chernow 7 The...
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...Running Header: The CEO and Organizational Culture Profile 1 Week 8 Assignment 2: Integrating Culture and Diversity in Decision Making Michael Haidar Strayer University Professor Ronald Jones BUS 520 Leadership and Organizational Behavior November 30, 2014 Google, the most widely used web-based search engine, was founded in 1998 by Stanford University graduate students Larry Page and Sergei Brin. As a research project in 1996, Page and Brin began developing a search engine designed to look at the connecting links between web pages in order to determine a site’s authority. In 1998, Page and Brin set up their first data center in Page’s dorm. With the encouragement of fellow Stanford alum David Filo, who started Yahoo a few years earlier, page and Brin decided to start a company and started looking for investors to back them. Andy Bechtolsheim, one of the founders of Sun Microsystems, invested $100,000 in the company after receiving a demo of their search technology. The pair eventually raised over $1M (Anto, 2002, p. 188). Every organization has its own culture. Since many employees spend 40 or more hours at their workplace, their organization’s culture obviously affects both their work lives as well as their personal lives. Organizational culture is defined the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members. Although each organization has its...
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...Business School The Best Business Schools’ Admissions Secrets A Former Harvard Business School Admissions Board Member Reveals the Insider Keys to Getting In Chioma Isiadinso, M.ED. © 2008 by Chioma Isiadinso Cover and internal design © 2008 by Sourcebooks, Inc. Cover photo © Punchstock Sourcebooks and the colophon are registered trademarks of Sourcebooks, Inc. All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems—except in the case of brief quotations embodied in critical articles or reviews—without permission in writing from its publisher, Sourcebooks, Inc. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. —From a Declaration of Principles Jointly Adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations Published by Sourcebooks, Inc. PO Box 4410, Naperville, Illinois 60567-4410 (630) 961-3900 Fax: (630) 961-2168 www.sourcebooks.com Library of Congress Cataloging-in-Publication Data Isiadinso, Chioma. The best business schools’ admissions secrets : a former...
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...Baby Boomer Leaders Face Challenges Communicating Across Generations By Christine W. Zust, M.A. When I skipped off to elementary school in the late 1950s, I had no idea that in the years ahead my fellow classmates and I, along with the other 77 million Baby Boomers, would create radical change in American business, education and health care. I didn’t realize then that swapping my sandwich for someone else’s at lunchtime was a new way of thinking, something my parents never considered. I was, after all, part of the generation of choice. Yet as I look at my fellow Boomers today, I realize that the changes we put into motion in that lunchroom decades ago have placed us in today’s board room in a new position. We are the “sandwich leaders,” the first generation squeezed between managing and leading people older than us (Traditionalists) and those following in our footsteps (Generations X and Y). Along the way, we Boomers have met the ultimate challenge -- communicating across generations (now spanning up to four generations in the same workplace), each with different values, beliefs and attitudes. How are we keeping a diverse workplace population interested, motivated and committed to business? This is a question all leaders facing these generational issues must address. They are doing it through communication. Psychologist Dr. Paula Butterfield of Columbus, Ohio, says that working across generations is hard for many managers. “It can challenge beliefs and values they’ve always accepted...
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...Transforming Culture is a very important process for any company to grow, enhance and develop globally. Usually because of the period of a company’s tumultuous mergers and acquisitions, a new kind of culture frame will occur for the company’s future development. When it comes to transforming culture, we will always think: how to transform the company’s culture and what kind of concept will we deliver to our customers. Usually when it’s time for a company to transform its own culture, it needs both leadership support and employee cooperation worldwide. It’s a really a rigorous process for a human resource manager to work on a roadmap in cooperation with the sales force of the certain product and the marketing team. To make sure whether the product is suitable for the customers’ needs, what on earth are the customer targeting, is the roadmap valid and what does this need to be competitive, and try to make sure the products actually are what the customers are asking for and adjust it accordingly to the changeable global market. With the fast development of the IT field, networking plays a very important role in the field of international trading. Customers around the world are deploying networks to transform every aspect of their business. We need to establish social connections throughout the world and build on these associations. Just like the concept from Novell: computer and human networking being tied together gives both the people and organizations the secure, and provide a...
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...SECRETS OF BODY LANGUAGE It is through communication that one exchanges information, expresses ideas, thoughts and feelings. Communication is the basis to establish relationships, and how one communicates determines how effective the message will be according to the speakers' intention. In fact, verbal communication only counts 7% of the communication process, meaning body language plays an extremely important role when it comes to communication. Politicians and celebrities are more and more using body language to achieve their goals (persuade masses, establish power, advance careers), and its fascinating to analyzes how their pitch, gestures, actions, facial and micro expressions make them seem to be speaking from the heart or hand over the hidden truth. As an example, even the way somebody walks can be a sign of power, what is shown in the documentary when George Bush and Vladimir Putin are walking next to each other at Camp David. Vladimir shows his power by moving his shoulders back and forth while Bush shows control with only a little movement above the shoulders. Another way of showing control is by going through the door last. The host wants to lead the others and even use a small tap on the guests back to show who is in charge, as when George Bush was in Tony Blair's territory but still was the boss. Even a simple gesture as a handshake has a meaning behind it since getting the upper hand shows leadership. The palm facing up is considered a very...
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...by staying true to the realities of group dynamics. Once the objective of the group is established, they start with a vote based on individual decisions. Tough, the vote is 11-1 in favor of Guilty, not everyone votes immediately. Some of the members look around before raising their hands – and, as it turns out, these are the first to switch their votes. Those on the fence probably vote believing that the truth is with the majority, the old man is the last to raise his hand – probably to avoid being an odd one out – and is first to switch his opinion, that for a very weak reason i.e. to support the Devil's Advocate and no real persuasion is needed. It is interesting to note that the first change in stated position happens during a secret vote. Anonymous ballet is one of the best ways to break conformity, as the pressure to agree with the majority group is reduced. As is seen, the group starts attacking the person they wrongly consider 'deserter' – a display of invulnerability. This is also shown when the adman says that “lets convince him that he is wrong and we are right”. The first “talk” by the architect tries to break the illusion of morality that comes with dominating majority, and a belief that the truth is on their side. The majority group talks with a belief that there is no doubt about what the decision should be. As the members from majority group start defending their position, the signs of groupthink emerge. Stereotyping as a member states “...in saalon...
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...Throughout The Secret Life of Walter Mitty by James Thurber a man named Walter Mitty vicissitudes from the fantasy of his imagination to his mundane and ordinary life. Thurber expresses Mitty’s perspective of himself by changing the diction and language used in each different fantasyof his fantasies. Atlast, Thurber conceals the theme of the story within Mitty’s commonplace reality. In Mitty’s first day dream, “the roaring of the SN202 through the worst storm in twenty years of Navy flying” (Thurber 1), Mitty is the Commander of a hydroplane in danger of being consumed by a hurricane. Thurber creates a confident and self-assured characterization for the Commander. An example of this is when Mitty’s lieutenant offers an idea out of place. Mitty...
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...MQCS Hamad AlAjmi - 1109504 MQCS Hamad AlAjmi - 1109504 VICTORIA’S SECRET VICTORIA’S SECRET Contents Business profile and interview 3 Interview With alshaya CS Officer 3 Victoria's Secret Business description 5 Type of Business 6 Location and Number of Employees 6 Ownership Structure 6 Product and Services 8 Levels of Customer Service 11 Customer Profile 12 External customers of Victoria’s Secret 13 Internal Customers 15 Satisfaction of Customers Five Needs 20 Appropriate Market Research 21 Best seller product 21 Product range information 22 Product information and specifications 23 Delivery, warranty and return or cancelation policy 24 Sample promotional materials 24 Management and Leadership qualities 26 Leadership qualities 26 Management skills 27 Position description of CS manager: 31 Types of customer service training 35 Schedule for training 37 Example of customer service training policies 38 Feedback from customers 42 Survey 43 Managing customer service reports 46 Conclusion 47 Referencing 48 Business profile and interview Interview With alshaya CS Officer 1. What is great customer service in your understanding? You should always smile and greet the customer with good morning sir / mam or which part of the day it is. After that the query should enter the system for any follow up or feedback. Always make sure the customer ends the call as satisfied as possible. 2. How would you handle an...
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