...short biography of Joseph Juran, as well as his principles and quality contributions. These will include the ideology behind the Juran Trilogy, publications, and his present day impact on quality practices. Executive Summary Joseph Juran is one of the leading contributors to quality theory. He established “The Juran Trilogy” to identify the three main components of quality improvement: planning, control, and improvement, as well as writing multiple books, and “Juran’s Quality Handbook.” His concepts have helped define quality analysis to reduce waste caused by quality inefficiencies, and are still used in quality improvement models today. The Juran Handbook is a compilation of Juran’s theories as well as other quality professionals to establish an overall explanation of quality concepts, and areas of improvement. This handbook elaborates on concepts such as strategic deployment, total quality management, and how to train for quality improvements. Published in 1998 by McGraw-Hill, Juran’s Handbook is used as an excellent tool to describe and implement quality improvements in any organizational function. Joseph Juran featured writings add the human dimension to quality, they clarify processes, theories, and models to individuals and firms. The writing listed in the Joseph Juan publication sections are just a few of the many writing in his life, but each brought an extraordinary view on quality and life surrounding quality. The accomplishments of Joseph Juran lead to his finding...
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...Root Cause Analysis Why do we bother (Andersen, 2000) Fool me once, DIRTFT, steady continual improvement Root Cause Analysis (RCA) is the central theme of 6 sigma activities. RCA identifies the real problem so the problem can be solved one time and not repeat for that same cause. That over the long haul your time is spent most efficiently and each problem that occurs will be unique. As you solve the root causes of problems the amount of problems will decrease for any given system and that system will become more efficient and cheaper as RCA is performed Standards mandate it (Persse, 2006) ISO9001 - ISO17025 - CMMI In addition to making good business sense various standards mandate its use. In ISO9001 the sections on corrective and preventative action require an effective solution to problems. RCA is a proven effective method of problem solving. ISO17025 specifically calls for RCA and CMMI also requires an effective problem solving system. What it isn’t (Robitaille, The Corrective action handbook, 2002) It is not containment – like 8D It is not remedial – not a rework RCA does not deal with immediate problem containment as in step D3 of the 8D discipline. Similarly, a rework procedure does not address the root cause. Finding a root cause may take some time and both a containment action and/or a rework must be implemented while the search for the root cause occurs. DO NOT stop when you get a containment action deployed. When it may not work so well (Okes, 2009) Technology...
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...BA8039 | LEAN SIX SIGMA | L T P C | | COURSE OBJECTIVE: | | 3 0 0 3 | | | | | | To gain insights about the importance of lean manufacturing and six sigma practices. COURSE OUTCOME: The student would be able to relate the tools and techniques of lean sigma to increase productivity UNIT I LEAN & SIX SIGMA BACKGROUND AND FUNDAMENTALS | 9 | Historical Overview – Definition of quality – What is six sigma -TQM and Six sigma - lean manufacturing and six sigma- six sigma and process tolerance – Six sigma and cultural changes – six sigma capability – six sigma need assessments - implications of quality levels, Cost of Poor Quality (COPQ), Cost of Doing Nothing – assessment questions UNIT II THE SCOPE OF TOOLS AND TECHNIQUES | 9 | Tools for definition – IPO diagram, SIPOC diagram, Flow diagram, CTQ Tree, Project Charter – Tools for measurement – Check sheets, Histograms, Run Charts, Scatter Diagrams, Cause and effect diagram, Pareto charts, Control charts, Flow process charts, Process Capability Measurement, Tools for analysis – Process Mapping, Regression analysis, RU/CS analysis, SWOT, PESTLE, Five Whys, interrelationship diagram, overall equipment effectiveness, TRIZ innovative problem solving – Tools for improvement – Affinity diagram, Normal group technique, SMED, 5S, mistake proofing, Value stream Mapping, forced field analysis – Tools for control – Gantt chart, Activity network diagram, Radar chart, PDCA cycle, Milestone tracker diagram, Earned...
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...Can any organization achieve six sigma levels of quality if there is strong leadership from the top, an aligned reward system, and a well trained workforce? In 1995, Jack Welch, the chairman of General Electric, proclaimed that Six Sigma1 was the most important initiative GE had ever undertaken. Six Sigma places special emphasis on the tangible cost savings achieved by minimizing waste and use of resources, while increasing customer satisfaction through the improvement of quality2. A leadership from the top, an aligned reward system and a well trained workforce are indispensable factors for achieving six sigma of quality, but there should be more aspects to be considered, such as considering all stakeholders interests, finding the “True North”3 and sparing no effort to quality improvement. Six Sigma places emphasis on the customer satisfaction, while inputs contributing to customer satisfaction are not necessarily contributing to shareholder’s interests. This inherent conflict will lead managers confused about the “True North”, which is, whether implementing six sigma levels of quality is doing the right job. The concept of enterprise can explain something about “True North”. It is just as important to serve the shareholder, the workforce, suppliers and partners4. In this case, designing the whole work process concerning about process and product management and human resource management become extensively crucial before the production implementation. Designing the work should...
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...Importance of Six Sigma as Process and Sustainability Improvement in United Parcel Services Martin Tunggadjaja March 2013 ABSTRACT Six Sigma is a process improvement developed by Motorola in 1985 that encompasses a set of strategies and tools acquired in order to improve the current business practice and systematic processes to fulfill the objectives. It is initially designed to measure how many faults or defects are in the process so that they can be eliminated systematically as part of improvement to reduce weaknesses and reinforce quality. One of popular process improvement methodology that is part of Six Sigma is DMAIC, which consists of: Define, Measure, Analysis, Improve and Control. Originally Six Sigma was first incorporated into manufacturing industries; this methodology also applies well to logistics companies since the focus is customer-oriented. Supply chain management is a key strategic factor for increasing organizational effectiveness and for better realization of goals such as enhanced competitiveness, better customer care and increased profitability (Gunasekaran, Patel, Tirtiroglu, 2001, p71). Therefore, Six Sigma as shown to be successful in delivering business benefits through variation reduction (Knowles, Whicker, Femat, 2005, p51). This paper discusses how Six Sigma apply to the logistics processes and an example case study of United Parcel Service (UPS) incorporating this technique to reposition itself in the world’s most improved logistics and...
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...levels of a quality control system 8 4.1.1 Strategic level 8 4.1.2 Tactical level 8 4.1.3 Operational level 8 4.2 Objectives: 9 4.3 General principles for a quality handbook: 9 5 Danish Standard 11 5.0.1 Standardise procedures 11 5.0.2 Quality documents 11 5.0.3 Supplier selection 12 5.0.4 Production control 12 5.0.5 Inspection 12 5.0.6 Handling of inventory 13 5.0.7 Customer feedback and needs 13 6 Current state 13 6.1 Processes 13 6.1.1 Welding 13 6.1.2 Painting 14 6.1.3 Assembly 14 6.2 Human recourse and training of new employees 15 6.3 Current quality system 15 6.3.1 5S at Dal-Bo 16 7 Data collecting 16 8 Data analysing 17 8.1 Pareto analysis 17 8.2 Ishikawa diagram (fishbone diagram) 19 8.3 Statistical Process Control 21 8.4 Sub conclusion 22 9 Lean boards 22 9.1 Lean boards at Dal-Bo 23 9.2 Content of a lean board 23 9.2.1 Quality goals and strategy: 23 9.2.2 Errors that occur and costs: 25 9.2.3 Customer feedback: 25 9.2.4 Improvement suggestions: 25 9.2.5 Productivity and on time delivery: 29 9.2.6 5S patrol: 29 9.2.7 Skills matrix: 32 9.2.8 Weekly lean-board meetings: 32 9.3 Location of boards 33 10 Quality handbook 33 10.1 Introduction 33 10.2 Delimitation 34 10.3 Content 35 10.4 Procedure no. 4: Painting inspection 36 10.4.1 Visual quality board 37 10.5 Procedure no. 3: Welding...
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...– 359 Management Systems Analysis Tuesdays 6:00 – 8:45pm – Fall 2015 Ballentine Hall 105 Instructor: Katherine Hermiz Correspondence: katherine.hermiz@hasbro.com Office Hours: By appointment only Class Time and Place: Tuesdays 6:00-8:45pm, Ballentine Hall 105 Textbook: (1) The Six Sigma Handbook, 3rd Edition. By: Thomas Pyzdek and Paul A. Keller. (2) Statistics for Six Sigma Made Easy! By: Warren Brusse Prerequisite: BUS 202 and 210 or STA 308 Required Materials: To take full advantage of the class, students should bring their textbooks, class notes, handouts, notebook, pencil/pen, calculator, and laptop computer (w/ charger) to each class. Allow $10 - $20 to purchase additional materials. Class Description: This class is an introduction to Lean Six Sigma Operations and a multitude of techniques that are used in the evaluation and analysis of business processes. In addition to this course, students may be actively working on a project at a URI approved business partner. Yellow Belt Certification: In order to receive Six Sigma Yellow Belt certification you are required to successfully complete this course and pay the $200 fee. Upon satisfying both requirements you will be awarded a Six Sigma Yellow Belt certificate. Green Belt Certification: In order to receive Green Belt Certification you need to complete all of the yellow belt requirements and successfully complete an internship and present the project in class. Academic Integrity Statement: As an institute of higher...
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...Spend Analysis Lisa Fitzsimons BUS 307 Instructor Peter Thuleen 02/23/2015 Spend analysis is a process that an organization can perform that will allow them to identify wasteful spending and increase company profits. A spend analysis will also show spending patterns and bottlenecks that occur, which will increase company long-term savings (Sharfaei, 2013). This process may be difficult and time consuming, however, with cooperation with each department and proper data analysis and presentation, a spend analysis will be extremely beneficial in the long run. The following information describes what a spend analysis is, skills and tools needed for the data analysis, how a Six Sigma methodology will help with a spend analysis, and what makes up the analysis team who will work to create the spend analysis. What is a Spend Analysis Spend analysis is the application of quantitative techniques to purchasing data in an effort to better understand spending patterns and identify opportunities for improvement. This process involve collecting, cleansing, classifying, and analyzing the expenditures within an organization with the purpose of reducing procurement costs, improving organizational efficiency, and monitoring organizational compliance (Bozarth & Handfield, 2012). A spend analysis can be used to identify a number of different questions regarding where is the bulk of company spending, how much is the organization spending with their suppliers, and does the organization...
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...E-Learning Strategy 1 E- Learning Strategy and Knowledge Management (Insert Your Full Name Here) (Insert Your Institution’s Name Here) April 18, 2016 E-Learning Strategy 2 E- Learning Strategy and Knowledge Management Introduction The role of the Human Resource department in the workplace has shifted dramatically as these consultants, specialists and teams apply proven methods of management to what would otherwise be an extensive and unproductive employee base. The field of human resources encompasses the type and level of management necessary for the active and effective recruitment, hiring, day-to-day employment practices, job termination policy, job description policy and much more (Hesselbein, Goldsmith, and Somerville, 2001). While the requirement to maintain a strong and productive labor field had never truly been lost on the savvy employers of the past, the recent advances in human resources knowledge have actually brought this field into the active role that it entails in order to implement positive changes upon a company’s strength and capability among its competitors. It is through the development and conveyance of an understanding of positive, hands-on techniques that, when successfully executed within a company’s employees, a human resources team can actually change conditions on the ground, human resources professional everywhere have started to notably widen profit margins to a greater extent, by increasing not only competence, but productivity...
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...2010 Introduction The control phase of DMAIC is critical to sustaining the gains achieved from the previous phases. Control plans help add discipline and accountability to goals of the project improvement. A comprehensive control plan allows there to be a documented guideline that can be easily followed to make sure that the improvements of a Six Sigma project are maintained. This paper will show the development of a robust control plan in terms of the four components including discipline, documentation, score keeping, and process management plan. Healthcare is a critical industry that can benefit from the Six Sigma mindset. Review of BAMA Broderson Army Medical Authority (BAMA) is a fictitious 425 bed Level One Trauma Center owned and operated by the United States Army. BAMA offers a wide range of critical treatment opportunities such as a world-class burn institute, traumatic brain injury institute, poly-trauma center and a center for the rehabilitation of amputees that is based on cutting edge technology. Because of this specialized capability, the majority of BAMA’s new patients come through on an emergent base. Six Sigma Issues The ER of any hospital is considered a high visibility department secondary to their emergent demographic. BAMA has approximately 40,000 visits to the emergency room (ER) each year. This can have the entire above-mentioned patient load in various states of repair (acuity), frequently creating a bottleneck in workflow through the ER. The...
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...presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism. | Coursework Regulations 1 You are required to submit your coursework on-line through online e-learning system http://stponline.org.uk. Detailed information about this is available in the student handbook submission. 2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. 3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year. 4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course - they are not authorised to award an extension. The completed...
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...Quality Management a Competitive Advantage in a Global Market Total Quality Management (TQM), Six Sigma, and International Standards Organization (ISO), are three of the processes or tools organizations need to compete and give them a competitive advantage in the global market of today and that will allow them to keep up with the ever changing World market in the future. Total Quality Management (TQM) is a philosophy that says that uniform commitment to quality in all areas of an organization promotes an organizational culture that meets consumers' perceptions of quality. The concept of TQM rests largely on five principles: • Produce quality work the first time. • Focus on the customer. • Have a strategic approach to improvement. • Improve continuously. • Encourage mutual respect and teamwork. To be effective in improving quality, TQM must be supported at all levels of an organization, from the highest executive to the lowest-level hourly employee. TQM extends the definition of quality to all functional areas of the organization, including production, marketing, finance, and information systems. The process begins by listening to customers' wants and needs and then delivering goods and services that fulfill these desires. TQM even expands the definition of customer to include any person inside or outside the company to whom an employee passes his or her work. In an assembly plant, for example, the warehouse supplies its customer, which is the line operator of...
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...Week 6 Research Paper Journal-Gallerick Upper Iowa University Joshua Gallerick BA 567: Quality Management and Productivity Quality management is a key ingredient for competitive success. Firms strive for sustainable relative quality advantage to differentiate themselves from their competition (Talha, 2004). Intel’s quality management is the cornerstone of competitive advantage. Intel uses quality management practices to lead to superior quality outcomes and increased quality performance that appear to be founded from Deming’s 14 points philosophy. Intel Corporation is based in Santa Clara, California, is a global leader in silicon innovation, developing technologies, products, and initiatives to continually advance how people work and live. Intel designs, manufactures and sells computing and communication components, such as microprocessors, chipsets, motherboards, and wireless and wired connectivity products. The company was founded in 1968 by two scientists, Robert Noyce and Gordon Moore (Intel Corp, 2013). The company went on to develop the world’s first microprocessor in 1971 (Intel Corp, 2013). Deming’s approach to quality is the foundation for today’s quality management systems (Russel, 2011). Deming’s philosophy for achieving quality improvements is found in his 14 points plan (Russel, 2011). Intel’s philosophy of quality mirrors Deming’s 14 points plan. The first point of Deming’s plan is to create a constancy of purpose towards product improvement to achieve...
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...(Lecturer) ------------------------------------------------- Banking Academy, Hanoi ------------------------------------------------- BTEC HND in Business (Accounting) ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Prepared by: ------------------------------------------------- Nguyễn Thùy Trúc – Rose – F06A ------------------------------------------------- Registration No: ITP S07 - 015 Contents Summary 3 Introduction 4 Main Body 5 1. Identify IOS9000, Six Sigma, Lean 7 2. Compared and contrast. 8 3. What is customer satisfaction and how can measured? 12 4. Explain continuous improvement and what it would look like in the ITP and explain what value the ITP adds. 13 5. Describe the types of information the ITP should give to customers (students and parents) and how that impacts marketing efforts. 14 6. Evaluate the benefits from doing surveys of users and non-users if the ITP wants to determine customer needs. 14 7. Explain how the ITP can get...
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...for many companies. The implementation of programs such as Total Quality Management (TQM) and Six Sigma help companies increase production and quality control, evaluate employee performance, and receive customer feedback. The Internet is also a magnificent tool that allows businesses and customers to communicate and help improve the performance of the company. The goal of most companies is to provide products and services that meet the quality expectations of their customers. Programs such as Six Sigma and TQM are essential for companies to compete with one another. Meeting the standards of customers is critical for businesses to succeed, and companies must continually improve on their products and services to meet the increasing demand of consumers. “Quality is the most important aspect of products and services, and the basis for the purchase of consumers. It has been reported that the quality movement has one core idea, and that is, goods and services must achieve the highest attainable quality, or nothing else will do. Thus, the past decade or so has seen the rise of a philosophy aimed at maximizing organizational quality and understanding it” (Connor, 1997). While there are other considerations, such as price, delivery, and flexibility, quality is still of utmost importance. This paper will discuss the advantages and disadvantages of implementing such practices as Six Sigma and Total Quality Management. Is one more beneficial than the other is, or is it best to combine...
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