Theoritical Framework
Communication Channels * The medium selected by the sender through which the message travels to the receiver
Types of Channels * Formal Channels * Are established by the organization and transmit messages that are related to the professional activities of members * Informal Channels * Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices
Direct of Communication
Downward Communication is the communication that flows from one level of a group or organization to a lower level. Group leaders and managers use it to assign goals, provide job instructions, explain policies and procedures, point out problems that need attention, and feedback about performance. When engaging in downward communication, managers must explain the reason why a decision was made.
Upward Communication flows to a higher level in the group or organization. It’s used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. Upward communication keeps managers aware of employees feel about their jobs, co-worker, and the organization in general. Managers also rely on upward communication for ideas on how conditions can be improved.
Lateral Communication
Communication take place among members of the same work group, members of work groups at the same level, managers at the same level, or any other horizontally equivalent workers.
Interpersonal Communication
Oral Communication
Speeches, formal one-on-one and group discussions and the informal rumor mill or grapevine are popular forms of oral communication. The advantages of oral communication are speed and feedback. Face to face communication on a consistent basis is still the best way to get information to and from employees. The disadvantages of oral