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This Is Me

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Submitted By kgfronda
Words 689
Pages 3
Work Experience:
Internship Helpdesk Support Technician Pikes Peak Community College 5/2013 – Present
• Work with customer support centers on service problem updates, support issues, and concerns with supported computer systems
• Perform installations, maintenance, and repairs on customer equipment
IT Support Technician I University of the Rockies 1/2010 – 01/2012
• Coordinate and implement procedures for gathering and maintaining hardware and software inventory data as established by the IT Procurement Department and Coordinate the purchasing of parts needed for repair
• Maintain audio/visual equipment, support video teleconference room operation and equipment
• Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software on campus
Karl G. Fronda
Help Desk/PRC Analyst Volt Management Corp 9/2007 – 2/2009
• Serve as primary point of contact to reporting problems with network resources and access administration to any of the company’s Primary Active Directory Domains, but not limited to the administration of desktop software/hardware, server shares, Microsoft Exchange administration
• Responsible for ensuring that all incidents escalated are responded, resolved and followed-up upon within the performance parameters established by Pfizer management. The PRC analyst uses a variety of both industry standard and company specific business software applications/utilities to respond and resolve client problems. PRC analyst is also responsible for certain software pushes and application support
• Technical proficiency with Windows Active Directory, NT 4.0, Exchange 5.5 and Exchange 2000/2003. MS 2000/XP Operating Systems, MS Office, Internet Explorer, remote access, Active Directory, and a clear understanding of domain resource rights including File and print share security
Help Desk/PRC Analyst Volt Management Corp 9/2007 – 2/2009
• Serve as primary point of contact reporting problems with, network resources and access administration to any of the company’s Primary Active Directory Domains but not limited to the administration of desktop software/hardware, server shares, Microsoft Exchange administration and various legacy accounts including NT 4.0 and UNIX
• Responsible for ensuring that all incidents escalated are responded, resolved and followed-up upon within the performance parameters established by Pfizer management. The PRC analyst uses a variety of both industry standard and company specific business software applications/utilities to respond and resolve client problems. PRC analyst is also responsible for certain software pushes and application support
• Technical proficiency with Windows Active Directory, NT 4.0, Exchange 5.5 and Exchange 2000/2003. MS 2000/XP Operating Systems, MS Office, Internet Explorer, remote access, Active Directory, and a clear understanding of domain resource rights including File and print share security
Technician/Desktop Support Tolt Service Group 1/2007 – 8/2007
• Technical support delivered via 100% phone support to troubleshoot hardware/software related issues
• Implement hardware break fix services (including installing, configuring, troubleshooting, moving, adding to, and changing, upgrading and performing proactive/reactive remedial maintenance) on POS, Desktops, laptops and servers.
• Work with customer support centers on service problem updates, support issues, and concerns with supported computer systems • Complete maintenance, repairs, and recovery of all supported hardware within an SLA environment
Technician/Desktop Support Revacomp/Techiflex 11/2005 - 12/2006
• Work independently in all areas of troubleshooting hardware • Implement hardware break fix services (including installing, configuring, troubleshooting, moving, adding to, changing, upgrading and performing proactive/reactive remedial maintenance) on Desktops, laptops and servers.
• Maintain proper paperwork and return in timely fashion for billing purposes
Field Service Engineer III Digital Equip Corp/Compaq Corp 1/1998 – 1/2002
 Work independently in all areas of troubleshooting hardware and LAN/WAN trouble calls, and leading site installations
 Carry out network-engineering tasks that relate to the design and implementation of integrated networks, including personnel, hardware, software and support facilities and/or equipment
 Implement hardware break fix services (including installing, configuring, troubleshooting, moving, adding to, changing, upgrading and performing proactive/reactive remedial maintenance) on Compaq and multi-vendor equipment
Field Service Engineer II (Digital Equip Corp) TechAid 1/1997 – 1/1998
 Perform installations, maintenance, and repairs on customer equipment
 Responsible for providing high level phone and on site support to all customers
 Complete associated administrative tasks such as report labor, expenses, skills, and materials report or record in accordance with standard operating procedures and corporate policy

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