Premium Essay

Total Quality Management In Ghana

Submitted By
Words 1017
Pages 5
With the onslaught of the proliferation of numerous Medical Laboratories in Ghana, many of the Public and Private Laboratories in Ghana have been set up without any proper regulation. This increase in medical laboratories came along with many challenges for the healthcare delivery sector and one of such is Total Quality Management which for the purpose of this study refers to the quality of the results. The absence of well-resourced regulatory body to oversee the operations of these laboratories is a source of worry. The Quality of Laboratory results released to patients is so critical that if no proper quality systems and process are adhered to, it puts patients at risk. It is in this context that the researcher wants to analyze the Total …show more content…
Not enough health laboratory technologists, laboratory technicians and biomedical scientists have been trained to keep pace with the number of hospitals, clinics and health posts.
The trained medical laboratory expert (in Ghana could be anyone called Medical Laboratory Scientist, Medical Laboratory Technologist, Medical Laboratory Technician or Medical Laboratory Assistant) study the request made by the medical doctor and advise the patient to produce or the expert collect biological samples that would be appropriate to get acceptable results for the medical doctor to either accept his suspicion or think otherwise.
Specimen collection is a very critical quality criterion which cannot be easily overlooked. Wrong specimen collected will result in wrong a result produced which negatively affects the quality of reportable results given to patients. In this direction, it is therefore imperative for staff to be properly trained in the collection of patients’ samples to avoid incorrect …show more content…
These standards which will help to establish a trusted system for delivery of medical laboratory services have been developed and no commitment has been made to utilize it for the benefit of Ghanaians. Though there is an existing document which was developed with Ghanaian and international experts which if used would address issues affecting medical laboratory quality practices in Ghana, not much has been done to push it forward its implementation.
Basically, most of the private Laboratories have their accreditation from outside the country and the dominant among them is from South Africa, Germany and other European countries. These accreditation agencies do regular visits to ascertain the quality processes followed by these private labs.
The public laboratories on the hand are generally supported with accreditation formalities by CDC and other international donor partners. One of such quality initiative was SLMTA which sought to prepare the Laboratories toward accreditation. Apart from these initiatives, most of these labs also collaborate with some foreign partners to conduct external quality audits to verify their quality processes. This in a way also helps to improve on the total quality management processes within the laboratory

Similar Documents

Premium Essay

Communication

...COUNTRIES: LESSONS FROM GHANA Mr. Isaac Kwasi Egyir Human Ecology Department, Vrije Universiteit Brussel, BELGIUM Email: iegyir@vub.ac.be CONTENT PAGE ACRONYMS 3 ABSTRACT 4 1. Introduction 5 1.1 The Definition and Concept of Communication 5 1.1.1 Concept of Environmental Communication 6 1.2 The Definition and Concept of Leadership 8 1.2.1 Concept of Environmental Leadership 9 1.3 Link between Environmental Communication and Leadeship 10 2. Statement of Research the Problem 10 2.1 Objectives of the Paper 11 2.2 Guiding Hypotheses 11 3. Conceptual Framework of the Paper 11 4. Materials and Methods 13 4.1 The Study Location 13 4.2 Data Collection Analysis 13 5. Results and Discussion 15 5.1 The State of Ghana's Environment 16 5.1.1 Perception of Environmental Problems in Ghana 16 5.2 Environmental Policy and Implementing Instituitions in Ghana 17 5.2.1 Economic Recovery Programme (ERP) 18 5.2.2 National Environmental Action Plan (NEAP) 18 5.2.3 Ghana Environmental REsources Management systems (GERMS) 19 5.2.4 Forest and Wildlife Policy 20 5.2.5 Environment Sanitation Policy (ESP) 20 5.2.6 Strategic Environment Assessment (SEA) 20 5.3 Environmental Implementing Instituitions in Ghana 21 5.3.1 Roles of Key Stakeholders 22 5.3.1.1 The Role of Government of Ghana 22 5.3.1.2 Awareness...

Words: 10253 - Pages: 42

Free Essay

Angimex Vietnam

...Lecturer: Huynh Trung Dung Group: Name: Tran Van Lau Student ID: S3255155 PROJECT PROPOSAL RMIT International University Vietnam Bachelor of Commerce Program Assignment Cover Page Subject Code: | BUSM3311 | Subject Name: | International Business | Location & Campus (SGS or HN) where you study: | RMIT Vietnam | Title of Assignment: | Assignment 2 | Student name: | Tran Van Lau | Student Number: | S3255155 | Teachers Name: | Huynh Trung Dung | Group Number: | 4 | Assignment due date: | 20/08/2012 | Date of Submission: | 20/08/2012 | Number of pages including this one: | 28 | Word Count: | 2500 | Table of Contents I. COUNTRY OVERVIEW 5 1. GEOGRAPHY 5 2. SOCIAL CONDITIONS 5 3. ECONOMICS CONDITIONS 6 4. LEGAL CONDITIONS 7 5. POLITICAL CONDITIONS 7 6. INFRASTRUCTURE CONDITIONS 7 II. COMPANY OVERVIEW 8 III. PRODUCT OVERVIEW 8 1. Products 8 2. Price 10 3. Place 10 a. Domestic market 10 b. Foreign market 11 4. Promotion 11 IV. International Institutional Environment 11 V. MARKETING ANALYSIS 12 1. Marketing objectives 12 2. Competitors Analysis 12 a. Direct Competitors 12 b. Indirect competitors 12 3. Target market & Segmentation 14 a. Target market 14 b. Positioning 14 VI. ENTRY MODEs 15 1. Exporting 15 2. Joint Venture 15 3. Wholly owned subsidiaries (WOS) 16 4. CRITERIA 16 5. MAKING DECISION 16 VII. FINANCIAL P/L 17 1. Financial Statement...

Words: 4693 - Pages: 19

Premium Essay

Thesis

...KWAME UNIVERSITY OF SCIENCE AND TECHNOLOGY (KNUST) SCHOOL OF BUSINESS ASSESSING THE EFFECTS OF NATIONAL HEALTH INSURANCE AUTHORITY (NHIA) COST CONTAINMENT MEASURES ON THE QUALITY OF HEALTHCARE DELIVERY: A CASE STUDY OF ATWIMA NWABIAGYA DISTRICT MUTUAL HEALTH INSURANCE SCHEME By RUFAI ADJEI July, 2013 KWAME UNIVERSITY OF SCIENCE AND TECHNOLOGY (KNUST) SCHOOL OF BUSINESS ASSESSING THE EFFECTS OF NATIONAL HEALTH INSURANCE AUTHORITY (NHIA) COST CONTAINMENT MEASURES ON THE QUALITY OF HEALTHCARE DELIVERY: A CASE STUDY OF ATWIMA NWABIAGYA DISTRICT MUTUAL HEALTH INSURANCE SCHEME A Dissertation Presented to the School of Business, Department of ………….in Partial Fulfillment of the Requirements for the MBA Degree in ………………… By RUFAI ADJEI July 2013 DECLARATION a) “I declare that I have wholly undertaken the study reported herein under supervision”. …………...................................................... RUFAI ADJEI (STUDENT) b) “I declare that I have supervised the student in undertaking the study reported herein and I confirm that the student has my permission to present it for assessment”. ……………............................................ MR. MUNTAKA ………………………. (SUPERVISOR)...

Words: 20760 - Pages: 84

Free Essay

Microfin

...General Background on Global Microfinance Trends 0 Contents 1.0 OVER VIEW OF MICROFINANCE IN GHANA...................................................... 3 1.1 DEFINITION .....................................................................................................................3 1.2 EVOLUTION OF MICROFINANCE IN GHANA ..............................................................3 1.3 THE NEED FOR MICROFINANCE IN GHANA................................................................4 1.4 MICROFINANCE CLIENTS IN GHANA...........................................................................5 2.0 PROFILES OF MICROFINANCE APEX BODIES IN GHANA................................... 5 2.1 Ghana Co-operative Credit Unions Association (GCCUA).....................................5 2.1.1 Some Current Performance of GCCUA.............................................................. 6 2.1.2 Outstanding Challenges and Future Resource Requirements of CUA ........ 6 2.1.3 Summary of Credit Unions Annual Performance ............................................. 6 2.2 GHANA CO-OPERATIVE SUSU COLLECTORS’ ASSOCIATION (GCSCA)..................7 2.2.1 Some Current Performance of GCSCA .............................................................. 7 2.2.2 Outstanding Challenges and Future Resource Requirements for GCSCA .. 7 2.2.3 PERFORMANCE COMPARISON OF GCSCA TO CUA AS AT OCTOBER 2007.. 8 2.3 ASSOCIATION OF FINANCIAL NGOs (ASSFIN) .....................................................

Words: 5801 - Pages: 24

Premium Essay

The Common-Sense Model of Illness Representation: Theoretical and Practical Considerations

...my Father Almighty God in heaven whose grace and mercy, I could not have come this far in life. To my supervisor, S.A. Kyeremanteng, I owe you a special dept of thanks for excellent support and guidance that enabled me to produce this work on time. I also thank my colleague staff at MTN-Kumasi Nhyiaeso branch for their support. Madam Charity Armoh also deserves a special gratitude for her immense financial support throughout this work not forgetting my special friend and brother, Kojo Abiw-Abaidoo and his wife for their moral support. And to anybody who in one way or the other helped me out with this work, I say, God Richly Bless You All ABSTRACT This work sought to access and analyze customer satisfaction with service delivery at MTN Ghana. Kumasi MTN office, Nhyiaeso was purposively chosen for this work. The main problem for this study was to ascertain whether customers are satisfied with service delivery...

Words: 19631 - Pages: 79

Premium Essay

Mr Robert Tsahey

...ANALYSIS OF SUPPLY CHAIN RISK MANAGEMENT IN THE GHANAIAN MANUFACTURING INDUSTRY: A CASE STUDY OF KAMA PHARMACEUTICAL MANUFACTURING COMPANY INTRODUCTION 1.0 Background of the Study According to Hendricks and Singhal (2005), there is increased awareness and recognition among managers, consultants and academicians that supply chain performance is increasingly important to business success. In other words, supply chain plays an important strategic role in the world economy and that firms are more dependent upon their supply chains networks in order to deliver value. Regrettably, there is also a point of vulnerability in the world economy which are subject to disruptions with significant consequences especially when the disruption comes suddenly, without warning, and with devastation. Handfield (2007) posit that the total set of risks to an organization is much broader. It includes hazard risk and operational risk. Hazard risks refer to weather disasters, equipment shutdown, or product liability, while operational risks include major disruptions such as theft, late supplier deliveries, and IT systems shutdowns and so on. For the purpose of this study, focus shall be placed on operational risk with specific focus on supply chain risk. Generally, supply chain operation is fundamental to the success of any organization. It is critical to a company’s ability to manage global operations, supply and demand volatility, the accelerated pace of new product and services introductions...

Words: 8147 - Pages: 33

Premium Essay

Sanitation in Ghana

...REPUBLIC OF GHANA THE BUDGET STATEMENT AND ECONOMIC POLICY of the GOVERNMENT OF GHANA for the 2015 FINANCIAL YEAR presented to PARLIAMENT on WEDNESDAY, 19TH NOVEMBER 2014 by SETH E. TERKPER Minister for Finance on the Authority of HIS EXCELLENCY PRESIDENT JOHN DRAMANI MAHAMA Theme: “Transformational Agenda: Securing the Bright Medium Term Prospects of the Economy ’’ THE 2015 BUDGET STATEMENT AND ECONOMIC POLICY ~ ii ~ Theme: “Transformational Agenda: Securing the Bright Medium Term Prospects of the Economy ’’ For copies of the Statement, please contact the Public Relations Office of the Ministry: Ministry of Finance Public Relations Office New Building, Ground Floor, Room 001/003 P. O. Box MB 40 Accra – Ghana The 2015 Budget Statement and Economic Policy of the Government of Ghana is also available on the internet at: www.mofep.gov.gh ~ iii ~ Theme: “Transformational Agenda: Securing the Bright Medium Term Prospects of the Economy ’’ ACRONYMS AND ABBREVIATIONS ABFA ACLP ADR AFCON AfDB AIDS AML AMSECs APR ATMA AVIC BACs BDS BIEPC BoG BOP bopd bps BR BRICS BSPs BVDs Annual Budget Funding Amount Ascertainment and Codification of Customary Law Project Alternative Dispute Resolution African Cup of Nations African Development Bank Acquired Immune Deficiency Syndrome Anti-Money laundering Agricultural Mechanization Services Enterprise Centres Annual Progress Report Accra-Tema Metropolitan Area Accra Visitor Information Centre Business Advisory Centres...

Words: 63016 - Pages: 253

Premium Essay

Proposal

...CHAPTER ONE 1.0 INTRODUCTION Exporting is the practice of sending or carrying merchandise to a foreign country for trade or sale. (Branch, Alan E. Elements of Export Marketing and Management. Chapman and Hall, 1990). International business is a potentially lucrative area of many businesses, but the small business owner should be aware that establishing one self in a foreign market is a complex, and time consuming task. Many small businesses in Ghana have dramatically improved their financial fortunes by pursuing export opportunities, but the vast majority of enterprises that have been successful in this regard did not enter the world of international trade until they had fully researched both their own exporting capabilities in various business conditions in the target market(s) abroad indeed, they are wide range of factors to consider when assessing a company’s readiness to expand its business these include company export readiness, potential foreign markets, product distribution options, legal factors, operating cost and profit margin, financing resources. There are many good reasons why countries export. And these includes gaining economies of scale, increased revenue and profit, increased productivity ,spread risk base of business ,smoothing effect on order book ,Offset lack of demand for seasonal products ,New product ideas and Additional markets. Just because exporting is a good idea, a firm or a country should not jump into it unless: * It is has an export plan ...

Words: 16859 - Pages: 68

Premium Essay

Sample Research

...SAMPLE RESEARCH PROPOSAL PROMOTING GOOD GOVERNANCE IN PUBLIC INSTITUTIONS OF GHANA: THE ROLE OF THE INTERNAL AUDITOR 5/5/2009 SCHOOL OF BUSINESS, UNIVERSITY OF CAPE COAST, GHANA ISHMEAL OFORI AMPONSAH (STUDENT) Table of Contents Introduction........................................................................................ ........................3 Background of the Study ........................................................................................3 Problem Statement............................................................................................ ......4 Research Questions: .................................................................................. .........4 Hypothesis:..........................................................................................................4 Objectives............................................................................................................... .5 Significance of Study............................................................................... ................5 Literature Review.................................................................................................... ....6 Definition of Internal Audit...................................................................................6 Role of the Internal Auditor in governance ..........................................................7 Methodology...........................................................................

Words: 2302 - Pages: 10

Premium Essay

Marketing Assignment

...MARKETING ASSIGNMENT AZURE ABOYELA GILBERT PG8859613 GILSAM ENTERPRISE MARKETING PLAN PREPARED FOR MANAGEMENT BY THE MARKETING MANAGER ON 25TH APRIL 2014 MISSION STATEMENT The core activities of Gilsam Enterprise will be the production and sale of sachet water and delivering of the water to all target customers at their various locations. VISSION Our vision is to bring to the people of Garu/TempaneDistrict and its closed neighbours a portfolio of clean drinking water that satisfies people desires and need. Gilsam enterprise will nurture a network of customers and suppliers so as to create a mutual enduring value to maximise returns while being mindful of our social responsibilities. CURRENT MARKET POSITION Gilsam enterprise is a new establishment and has no existing customers and do not have records of previous actives to account for. However, the Owners of Gilsam enterprise are experient in the industry. The are also financially capable of conducting business in the industry successfully. GAOLS Our goals is to continuously improve customer service satisfaction and retention while making an after tax profit of about twenty percent of total operation cost and expanding of about ten percent quarterly. Gilsam enterprise targets to produce one thousand bags of thirty packed sachet water every day. Even though the store capacity is not big enough the distribution system is to be made so efficient that there will be no production backlog and production is expected to...

Words: 1543 - Pages: 7

Free Essay

Development of Smes in Ghana: Analyzing the Constraints to Growth

...similar policies. Their experience reveals that such programs do not lead automatically to the resumption of growth, let alone ensure the transition onto a higher growth path. The recent experience of transition economies has shown that price stabilization and opening up may not be enough to achieve a rise in the trend rates of investment and growth. Recognizing this evidence, policy emphasis has shifted to pinpointing complementary policies that will lead an economy from stabilization to growth. The policy debate today focuses on reforms. Ghana immediately after independence made tremendous effort towards achieving full employment and socio economic development through public investment in medium and large scale enterprises. Notwithstanding the direct involvement and the effort of the government, the sector is saddled with a lot of constraints, including scarce capital, intensive technology, foreign exchange constraints, poor management, corruption and inadequate attention to economic viability and market prospects which has resulted in poor performance of the industries in terms of output and employment (Steel & Webster, 1992). Following an economic recession in the 1980’s which resulted in the retrenchment of workers from the civil service, the rationalization of production in the private sector under the Economic Recovery Programme (ERP) was launched in 1983, and the high population growth rate of 2.6% per annum, coupled with the inability of the medium and large...

Words: 21472 - Pages: 86

Premium Essay

Economics

...PROJECT TOPIC THE IMPACT OF GHANA RURAL BANK COMPUTERIASATION AND INTERCONNECTIVITY PROJECT ON THE PROFITABILITY OF RURAL BANKS A CASE OF SOUTH AKIM RURAL BANK LIMITED INTRODUCTION Background Statement It can be said universally that the rate of change and expansion that organisations are striving to achieve has been ambitious. The rural banking sector is no exception. Profitability of banks has improved tremendously. Current trends show that banking is more profitable through the use of technology. The rural banking concept was introduced to bridge the rural urban gap of financial transaction (Addo 1998). Since their inception the rural banks have been at the fore front of developing proper innovative financial product and modifying their operations to suit the specific needs of the rural farmer, the underserved micro enterprise and other low income operatives of the rural economy (Obeng 2009, Owusu Ansah1999) The objective of rural banks include the following, to provide basic financial services to the rural folks .To play a financial intermediary role by mobilizing financial resources from within their area of operation and channelling such funds to support viable ventures and thus invariably improve the socio-economic well-being of the people in the communities they serve, to inculcate banking culture and attitude into the rural folks in order to stem the tide of high volume of liquidity circulating outside the Ghanaian...

Words: 9206 - Pages: 37

Premium Essay

Imact Ofrural and Community Banking on Rural Development

...Agriculture is the mainstay of the Ghanaian economy and until recently the largest contributor to GDP. (Yahiya, research Dept. of BOG, 2013) Despite the potential resources existing in the rural areas, farmers and small entrepreneurs lack the required institutional credit to play the expected meaningful role in the Economy. The peasant farmer had to rely on informal operators such as Mobile Bankers locally known as Susu Collectors, and self-help groups and money lenders for his credit needs. These creditors charge exorbitant interest rates which, in most cases, aggravates the poverty state of the borrowers. The bank of Ghana, in a bid to take care of the credit and other financial needs of the rural people, therefore encouraged Commercial Banks to expand their rural networks. The Agricultural Development Bank, for example, which was originally a unit of the Bank of Ghana, was established in 1965 with the aim of reaching the small-scale farmer(s).These Banks were however unable to satisfy the financial...

Words: 15274 - Pages: 62

Premium Essay

Essay On Energy Development

...different production tasks in different ways via the use of electricity can result in more efficient production techniques and ultimately enhance production. Irrespective of the benefits of energy in production to economies, Energy supply presents significant challenges that can present major setbacks in productivity. These challenges are generally classified as energy crises. Energy crisis have been experienced in many economies globally, particularly developing economies. Energy crisis is not the predictable exhaustion of energy resources or the matter of higher costs of purchasing oil from Oil and Petroleum Exporting countries (OPEC). Rather, energy crisis may be referred to as the economic management of energy prices which translates to its supply in industrial countries. This economic management of energy prices particularly through the manipulation of its supply has been an underlying cause of energy crises since the 1970’s. In 1970 for example, the energy crisis was sparked by the embargo placed on the United States of America and some parts of Europe by the Organization of Arab Petroleum Exporting Countries, as sanctions for their support for the Israel state. As a result of the embargo, the price of oil per barrel rose from $3.00 to $12.00 per barrel. Gas stations in the United States of America were asked to close on Sundays to business; the automotive industry had to resort to producing cars with higher efficiency levels. And in some parts of Europe households were urged...

Words: 7211 - Pages: 29

Premium Essay

Mr, Bsc

...THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKER PERFORMANCE AND PRODUCTIVITY IN PUBLIC SECTOR ORGANIZATIONS: A CASE STUDY OF GHANA PORTS AND HARBOURS AUTHORITY By Irene Ferguson Laing (BSc. ADMIN. HRM) A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION Institute of Distance Learning-KNUST June, 2009 1 DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the university, except where due acknowledgement has been made in the text. 2 DEDICATION I dedicate this work to my mother Miss Margaret Yankson for her love and encouragement. 3 ACKNOWLEDGEMENT Foremost, I am grateful to God for seeing me through my years of University education. I dedicate this work to God Almighty. He has been the wind beneath my wings. His Grace and Mercy has brought me thus far and I am grateful. My deepest appreciation and thanks go to my supervisor, Mr. Jude T. Adjoe for his guidance and constructive criticisms that helped me stay focused from the beginning of this work to the end. I am highly indebted to Mr. Stanislaus Friday Keh, Director of Friskeh Company Ltd. for his unwavering support...

Words: 19152 - Pages: 77