INTRODUCTION
Operations management primarily concerned with making the most efficient use of whatever resources an organisation has, so as to provide the goods or services their customer needs, in a timely and cost effective manner. Operations management can apply to virtually any kind of organisation, whether it operates in industry or commerce, services or the public sector. Every organisation must be concerned with efficiency whether or not it exists to make a profit, because it still needs to give as much value for money as possible to its customers. Operations management operates via the organisational structure which currently exists.
All businesses are concerned with quality, usually because they have come to understand that high quality can give a significant competitive advantage. Quality management has come to mean more than avoiding errors. It is also seen as an approach to the way processes should be managed and, more significantly, to improve. This is because quality management focuses on the very fundamental of operations and process management – the ability to produce and deliver the products and services that the market requires, in both the short and the long term.
This research paper will discuss the importance of effective operations management in achieving the objectives of Plas Newydd Care Ltd and how the existing operation management processes meet the organisation’s overall strategic management objectives.
In this paper also will discuss the importance of quality management in achieving British Telecom’s objectives.

Importance of effective operations management in achieving organizational objectives
Operations management includes the examination, assessment, analysis and re-design of a new structure with subsequent review of its suitability to ensure it is able to achieve what it is able to achieve what is supposed to.
Business