...Running head: CAREERS IN LODGING AND FOOD AND BEVERAGE 1 Principles of Hospitality & Tourism Management Careers in Lodging and Food and Beverage Industries November 17, 2013 Careers in Lodging and Food and Beverage Industries The American Hotel & Lodging Association, AH&LA is an association that represents the lodging industry, as well as its stakeholders ("American hotel &," ), whereas the National Restaurant Association, NRA, is the association that represents the restaurant industry (Gray, 2009). They both provide a host of services to aid in the development, organization, operation and success of the many restaurants or lodging companies they serve. They also provide thousands of jobs to people as well and the outlook of jobs looks more promising, which will be discussed later in this paper. According to the U.S. Industry Report in October 2013, service industries such as lodging and restaurant industries are experiencing growth in revenues which will in turn promote more non-management and management jobs (Hodges, 2013). The AH&LA and NRA’s web sites are portals to many of the jobs that are available. On the AH&LA’s website, there are over 70 categories of management jobs and search results yield 13,330 opportunities nationally and internally. Some of the management categories include Chef, Administrative, Events, Operations, Entertainment, Customer Service, Food and Beverage, Gaming, Hotel, Restaurant, Unit, Kitchen...
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...impacts on tourism as well as the trends, issues and challenges that the hospitality and tourism industry may face. We are also required to come up with a proposal ensuring that responsible tourism are being practiced so that the island can continue to attract tourists through the year. 1.1 Background Information Perhentian Island, known also as ‘Stopover Island’, is one of the two gems located in the East Coast of Malaysia. Perhentian when translated in English means, post. It is clustered off Terengganu which is located further at the Northern of Terengganu which borders the neighbouring state of Kelantan. Perhentian Island’s accessible point is through Kuala Besut. It is a small Terengganu fishing village filled with Kelantanese culture and heritage. The name Perhentian Island itself is known to have originated from fishermen who would find cover by stopping at the island, especially in times of emergency like during a thunderstorm and bad weather. Furthermore, it is also due to the role it plays as a post for traders and fishermen back in those days. Currently, the island’s only permanent inhabitants are living in a small fishing village. The island provides innovative tours with a variety of activities with nature trekking showcasing also their culture and heritage experience. The island has no structures taller than a two storey building with an exception of its only single mainland-communications tower. Perhentian Island’s base of economic is mainly its tourism sector...
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...11.1 11.2 11.3 11.4 11.5 11.6 11.7 11.8 11.9 11.10 MANAGING HOSPITALITY OPERATIONS: ORGANISED SECTOR Objectives Introduction Types of Accommodation in the Organised Sector Policy Formulation and Strategies Financial Management Product Design Marketing Management Safety and Security Organisation of a Hotel Let Us Sum Up Clues to Answers 11.0 OBJECTIVES After going through this Unit you will be able to explain the: • • • • typology of accommodation in unorganised sector, procedures involved in policy and strategy formulation, application of marketing management in hotels, and role of safety and security in organised accommodation sector. 11.1 INTRODUCTION Ever since man started to travel in search of food, work, better prospects or leisure, there has been a demand for overnight stay. Lodging houses were built to provide accommodation along the trade and caravan route. Missionaries and religious travellers were accommodated by local people in their houses. But the demand for shelter kept on increasing with the development of highways and technological advancements in modes of travelling. As a result inns gave way to hotels. Hospitability industry today is a massive industry providing home facilities away from home to millions of travellers. These travellers can be segmented into various categories like business travellers, tourists, etc. All have different needs and expectations. However, the hospitality industry is so versatile that it is catering to the needs of all...
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...TOURISM AND HOSPITALITY IN TANZANIA. DEFINE TOURISM,AND TYPES Domestic Tourism is defined as a combination of all tourists’ economic activities which include traveling to places, within the boarders of a country one normally resides, and which is other than ones usual environment, for a period of less than one year but for at least one night, and whose main purpose of visiting is other than the exercise of an activity, remunerated, from within the place visited. (UN/WTO). Therefore a person who travels from his/her place of residence to another within Tanzania and spends time in enjoying the activities, which bring him/her to the destination while paying, is then known as a domestic tourist. (Burkart and Medlike (1981). Domestic tourism in Tanzania has remained poorly documented because most local visitors stay in small uncharted boarding houses whose businesses are not well regarded in the mainstream officialdom thus not monitored by either the Tourist Board or the Statistics Bureau. The matter is even more complicated where some visitors though enjoying the recreation activities and spending money but may prefer to reside with relatives or friends in areas visited. Conversely some may stay in boarding houses but have their recreation activities paid for by their hosts. The National Tourism policy (1999) explains that, Tanzania is endowed with unique tourist attractions that draw thousands of tourists from all over the world. However, most citizens of this country...
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...Submitted by: Gia H. Tagalogon Submitted to: Mr. Mario Villanueva Hospitality and Tourism The hospitality and tourism industry is the largest and fastest growing industry in the world. It meets the wants and needs of people away from home. Each element of the industry impacts each other. Scope of the hospitality and Tourism Industry Room Division The Rooms division manager is responsible to the GM for the efficient and effective leadership and operation of all the rooms’ division departments. They include concerns such as: * Financial responsibility for rooms division * Employee satisfaction goals * Guest satisfaction goals * Guest services * Guest relations * Security * Gift shop Organizational Chart is shown below: Room division department is consist of six sub departments such as the front office headed by the front office manager, the reservations headed by the reservations managers, housekeeping headed by the executive housekeeper, security and guest services headed by the bell captain. Each department has its vital role in providing first impression to hotel guests. This department is mainly responsible for the selling and maintenance of hotel guestrooms and they provide...
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...HOSPITALITY AND TOURISM INDUSTRY Danielle Bates Darrin Stern HTM 100 03/10/2013 Managing a restaurant in Baltimore, Maryland has many operational challenges. Restaurants deal with food, people and are a vital part of our everyday lifestyles because we are a society on the go, we visit them several times a week to socialize, as well as to eat and drink. It is a serious combination because people are very sensitive about their food and service. Several different challenges come to play in the restaurant industry. These challenges include regulatory issues, social concerns and competitive issues. Regulatory issues are laws and systems that have been established to help ensure that the food served in restaurants is safe. Bacteria develop very easily if given the chance. The local Health Department will send out inspectors to make certain that the chefs and waiters are following the appropriate guidelines. Inspectors will issue penalties for minor violations and can shut you down for major violations. Some restaurants prepare for health inspections by holding random drills in which a manager or another member of the staff conducts a random mock inspection of the restaurant. This is designed to keep employees on their toes, and to identify problems, which will be spotted by the health inspector. Practice inspections can be performed using the same checklist utilized by the health department, to ensure that all aspects of a real restaurant health...
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...estimated that a total of 59.7 million tourists from different part of the world visited the U.S. in 2010. Similarly, a total of 2 million U.S. citizens visited China alone as tourists in 2010. Statistics show that 8 million people are employed in the travel and tourism industry and the report further reported that 1.2 million are linked directly with international tourists. These statistics confirm just how diverse the workforce composition in the industry has become. Workplace diversity in hospitality and tourism is therefore a key factor in facilitating cultural exchange on a global level. Globalization has enhanced the diversity experienced in the hospitality and tourism industry because of its multicultural nature. Tourism involves the movement of people from their usual surroundings to places of interest either within the country or across international borders for leisure, business, fun or adventure. Hospitality, on the other hand, involves providing services such as travel, accommodation and entertainment to meet the needs of tourists. Hospitality and tourism aims at optimizing the experience of tourists in cultural environments that differ from those of their home countries or regions.Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures...
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...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
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...Pursuing tourism or hospitality management or operational course is so much fun and eye opening to anyone interest and passionate about working or starting a business in the tourism industry. But it is also a nightmare to that student who jumped right in just because the course looks promising or because somebody referred them to it or because it is considered heroic pursuing a diploma or a degree in their village. Sometimes it’s good to think about yourself and what you want first before u start thinking about the societal needs. There are some factors that you should really consider and some insights that you should know before making a decision to pursue a course or a career in this field. Here is the summary: Understand the field first-before jumping right into the tourism or hospitality field of study, it’s not only smart but safe first if you really know some few facts about the industry. We are no longer in the 19th century when all u had to is to get a diploma or a degree and jobs will start following you. It is very important to have some facts like the possible careers and opportunities that you could pursue, the current trends in the industry and what it takes to make in industry. Be passionate about it. A course is definitely right for you when you can talk for 10 minutes on the question, 'so what do you like about that course?’ or if you went to a club last night and you wake up in the morning with a really bad hangover but you still don’t want to miss that class...
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...Overview of the Hospitality and Tourism Industry HTM100 05/28/13 Abstract The Hospitality and Tourism industry changes over the years like people of the world change clothes. Within this paper we are going to look at the overview of those changes and just exactly what makes this industry tic. We will discuss the challenges involved in managing restaurant operations that are specific to my state, as well as how I would address those challenges. Such challenges to the restaurant industry may include regulatory issues, social concerns, competitive issues, and / or demographic and geographic issues. I am also going to determine the impact of computerization on food service and lodging operations within my state, particularly in the areas of reservations, accounting, personnel management, and the recording of sales transactions, I’m also going to consider the quality of technology infrastructure in my state and the degree of technology usage by potential customers visiting or using these services within my state. I will be giving my opinion on all of these topics plus I will also analyze the interdependence of food service, lodging, and meeting segments of the hospitality industry and make two (2) recommendations for how the synergy between the three (3) could be improved, using examples from my state to illustrate my case. I will also explain how I believe these segments can improve their relationships between one another and how they can combine their services in order to be...
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...of Social Media on Hospitality/Tourism Name: Institution: Date: Introduction Since the turn of the century, there has been an upsurge in the use of social media. As a result, many tourism organizations that include hotels, travel agencies, and airline companies have started using the internet as one of the important tools in marketing and communication strategies. Many businesses within the hospitality industry rely on good reviews from their customers, and social media is offering this as a natural marketing tool (Bennet, 2012). The use of social media have become very widespread, and the travelers use these sites consistently to brag about their great experiences as well as express displeasure with poor experiences. This is a natural way through which the social media is impacting the hospitality and tourism industry. After realizing the power of social media, businesses are also leveraging on the wide presence of customers in social media to communicate, engage, and market their services and products to the customers (Guzel & Sengun, 2015). The growth of social media has had immense impacts on social media that range from marketing, communication, and even corporate social responsibility. This paper conducts a literature review on the effects of social media on hospitality and tourism. Literature Review According to Mahmood A Khan (2012), the benefits of social media can be very helpful in marketing and management in hospitality and tourism. He states that social...
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...paid as much yet at their jobs and may have more bills than the average baby boomer. Another marketing opportunity associated with the baby boom generation is that they have more time to go on these vacations. A lot of baby boomers are retired, so they have the time to go on a lot more trips than the rest of the population, putting more money into the hospitality and tourism industry. A marketing threat associated with the baby boom generation is that they are aging. Things that come along naturally with aging may hold some of the baby boomers back from going on the vacations that they have the time and money for. Another marketing threat associated with the baby boomers is their experience. They may have learned from hasty decisions that they made in the past that doing something on a whim is not always the best, so a lot of baby boomers may take their time and research the area that they want to vacation and to look around for the best deals, or better places to go. This could limit the number of vacations that a baby boomer actually goes on; therefore limiting the amount of money they contribute to the hospitality and tourism industry. 2. Although we have little control over the macro-environment, there is reason to be concerned with it. It is important that we know about all of the different parts of the macro-environment such as competitive forces, economic forces, and cultural forces, so that we know how they affect our marketing strategies and what to do when different...
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...of Social Media on Hospitality/Tourism Name: Institution: Date: Introduction Since the turn of the century, there has been an upsurge in the use of social media. As a result, many tourism organizations that include hotels, travel agencies, and airline companies have started using the internet as one of the important tools in marketing and communication strategies. Many businesses within the hospitality industry rely on good reviews from their customers, and social media is offering this as a natural marketing tool (Bennet, 2012). The use of social media have become very widespread, and the travelers use these sites consistently to brag about their great experiences as well as express displeasure with poor experiences. This is a natural way through which the social media is impacting the hospitality and tourism industry. After realizing the power of social media, businesses are also leveraging on the wide presence of customers in social media to communicate, engage, and market their services and products to the customers (Guzel & Sengun, 2015). The growth of social media has had immense impacts on social media that range from marketing, communication, and even corporate social responsibility. This paper conducts a literature review on the effects of social media on hospitality and tourism. Literature Review According to Mahmood A Khan (2012), the benefits of social media can be very helpful in marketing and management in hospitality and tourism. He states that social...
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...Undergraduates' Perceptions of Tourism and Hospitality as a Career Choice Scott A. Richardson Griffith University Gold Coast, Australia E-mail: scott.richardson@griffith.edu.au ABSTRACT This study explored undergraduate tourism and hospitality student’s views of the industry as a career choice. Three hundred and seventy-nine tourism and hospitality students, from eight Australian institutions, completed a questionnaire rating the importance of twenty factors in influencing their choice of career, and then the extent to which they thought tourism and hospitality, as a career, offers these factors. A number of factors have been identified as being significantly different. From the results it is clear that students generally do not believe that a career in tourism and hospitality will offer them the factors that they find important. Key Words: Career choice, Undergraduates, Perceptions, Tourism, Hospitality INTRODUCTION The tourism and hospitality industry worldwide, and in Australia in particular, has been confronted with the problem of attracting and retaining quality employees which has lead to a shortage of skilled personnel to staff the ever-growing number of tourism and hospitality businesses (Andorka, 1996; Bonn & Forbringer, 1992; Breiter, 1991; Deery & Shaw, 1999; Dermady & Holloway, 1998; Emenheiser, Clay, & Palakurthi, 1998; Ferris, Berkson, & Harris, 2002; Freeland, 2000; Heraty & Morley, 1998; Hinkin & Tracey, 2000; McDermid, 1996; Powell, 1999; Tourism Division, 2002). This...
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...Anatolia – An International Journal of Tourism and Hospitality Research 1. Introduction *Email: lee.chew-ging@nottingham.edu.my ISSN 1303-2917 print/ISSN 2156-6909 online q 2012 Taylor & Francis http://dx.doi.org/10.1080/13032917.2012.701596 http://www.tandfonline.com Anatolia – An International Journal of Tourism and Hospitality Research 349 350 C.G. Lee Anatolia – An International Journal of Tourism and Hospitality Research 351 352 C.G. Lee Table 1. The results of ADF and KPSS tests. Variable Level EX IM GDP TOU *,** and *** Statistically significant at the 10%, 5%, and 1% levels, respectively. t-Statistic and LM-statistic are reported for ADF and KPSS tests, respectively. The brackets beside t-statistic indicate the number of lagged first differences of ADF selected based on the Schwarz information criterion. The brackets beside LM-statistic indicate the choice of bandwidth parameter in the Bartlett-kernel-based sum-ofcovariances estimator selected based on Newey –West data-based automatic bandwidth parameter methods. suggest that TOU is stationary at level but non-stationary at first difference. This type of property is impossible to occur. The results of KPSS test suggest that TOU is stationary at level and first difference. Therefore, it is concluded that TOU is stationary. To investigate for a cointegrating relationship between these variables, the bounds test within the autoregressive distributed lag (ARDL) framework and...
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