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Toyota's Brush with Disaster

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Submitted By wwbragg13
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Toyota's Brush with Disaster due to the Breakdown

of the Company's Quality Management Systems

GM588 Managing Quality

Toyota's Brush with Disaster due to the Breakdown of the Company's Quality Management Systems

Introduction
Toyota was started early in the 20th century by Sakichi Toyoda. He was a successful inventor and initially raised the money to start the company by selling the design of his automatic loom to a British company. He saw the potential of automobiles and the internal combustion engine and began working on researching and designing small gasoline engines. Here is a timeline of the early Toyota company that is available on their website: • 1929 Automatic-loom patent is sold to a British company. • 1930 Kiichiro Toyoda begins research on small gasoline-powered engine. • 1933 Automobile Department is established at Toyoda Automatic Loom Works, Ltd. • 1935 The Toyoda precepts are compiled. • 1936 The AA Sedan is completed. • 1937 Toyota Motor Co., Ltd. is established. • 1938 Honsha Plant begins production • 1950 Company faces a financial crisis; Toyota Motor Sales Co., Ltd. is established. • 1951 Suggestion System begins.
("History of",n.d.)
What is unique about Toyota is how they designed and implemented a system of production known as, The Toyota Way, that not only creates happy empowered employees, but also generates very little waste and has become a quality management model for companies worldwide.

Problem Statement
Toyota has been an icon of high quality and a high performance quality management system utilizing several innovative techniques for over fifty years. The Toyota Way of seems to have been slipping for the last 5 -10 years. This decline was brought to the forefront of public awareness by several deaths due to Toyota vehicle malfunctions which

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