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Toyota's Learning

In:

Submitted By barzin71
Words 2232
Pages 9
Management of Change
Integrative case Study Toyota’s
Learning

Case Challenge: Toyota’s Learning
Key points:
In 2010 Toyota recalled around 9 million cars with brake and other faults.
It is considered as the best example of a learning organization.
Known for its reliability, quality and long-term durability for 15 years.
Follows five discipline disciplines set out Serge and his colleague.
Uses Quality circles weekly, experiment and set impossible goals, team work, open communication.
It was fined over $16 million.
System Thinking and organizational change.
Q1.Regarding the 14th Toyota Management Principle, which says that Toyota is a learning organization. Use one organizational learning theory to explain how they have achieved this?
The last Toyota Management Principle concludes that Toyota became a learning organization through relentless reflection and continuous improvement(Liker 2004)for organization to become organizational learning they need to create supportive environment, being open to new ideas and valuing different view point(Myers,Hulks&Wiggins 2012)according toTakeuchi,Osono and Shimizu(2008)Toyota value its workers and see them as acknowledge workers and the wisdom of experience and have an open communication and willingness to learn from others and freedom to voice contrary opinions in their organization.
Q2.Peter Senge in his book “The fifth discipline “define learning organization as organization where individuals constantly increase their ability to generate outcome they really desire and where individuals are constantly learning how to learn together as a team(Senge 2006). Explain Senge’s 5 disciplines of a learning organization using Toyota. Using his 5th discipline, systems thinking, explain the importance of feedback for a learning organization and effect of positive feedback at Toyota? What is the benefit of being

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