...How might TQM and ISO be used to improve an organization? Proper implementation of Total Quality Management (TQM) can provide an organization with the ability to improve its effectiveness, competitiveness, efficiency, and flexibility in order to best suit the needs of its customers. TQM is considered one of the lean manufacturing methods. The organization can use less man power to make a product, less cost and less waste. Employee involvement figures heavily in the success of TQM. If you have employees that want increased responsibility within the company, TQM provides employees with the opportunity to get involved, because they are each responsible for a key component of the overall process. It is also a great way to boost employee morale because they each feel a sense of pride in their role. ISO can improve an organization’s quality management. ISO 9001-2008 has eight sections that auditors use to assess an organization's quality management system. Sections 4 through 8 compose the "Requirements" portion of the standard. 1. Introduction 2. Scope 3. Terms and definitions 4. Quality management system 5. Management responsibility 6. Resource management 7. Product realization 8. Measurement, analysis and improvement The strategic tools and guidelines implemented through International Organization for Standardization (ISO) can improve an organization by tackling some of the most demanding challenges of modern business. The use of ISO...
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...TERM PAPER: ADOPTION OF TQM IN PROJECT ORGANISATIONS IN KENYA SUBMITTED BY: MARK NDIRANGU IRUNGU L50/76218/2014 On: 24TH April 2015 Assignment Submitted in Partial Fulfillment of the Requirement for the Award of Master of Arts In Project Planning and Management in the Department of Extra-Mural Studies University of Nairobi TABLE OF CONTENTS 1. ABSTRACT 2. INTRODUCTION 3. ORIGIN OF THE QUALITY MOVEMENT 4. EVOLUTION OF TQM 5. THE CONCEPT OF INNOVATION, DIFFUSION AND ADOPTION IN MANAGEMENT 6. IMPLICATIONS FOR TQM ADOPTION IN ORGANIZATIONS 7. A CASE OF KENYA WILDLIFE SERVICES 8. A CASE OF THERMAL POWER PLANTS IN KENYA 9. CONCLUSION 10. REFERENCES Abstract In the global marketplace, there is increasing competition among producers and marketers of goods and services, so that the focus for competitive advantage has come to be on quality. An attempt to improve quality in organizations has led to the advancement of the management philosophy called total quality management (TQM). The service sector is getting competitive every day. In order to be successful Quality Management (QM) practices ought to be the integral part of any organization’s strategic management. Kenya’s national parks form the pillar of the country’s tourism industry. Over one million international tourists visit Kenya annually to partake in wildlife safari and other forms of nature-based tourism. Implementation of TQM principles has a strong impact...
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...involvement” are related to each other. Are these two terms different or similar to each other? Are they interrelated or complement each other? Which of these two terms are more important? The article speaks about how TQM, Employee involvement and the clear similarities and differences between these two terms. It also states how these two are important for the organization and what would be the management approach in future. We have studied in Total Quality Management course how employees are imperative for an organization to maintain quality and how significant their roles are in three levels of organization. Probably the most important part of maintain quality is employee involvement, empowerment and motivation. However the article discuss whether these two terms are equally important or not. The typical TQM tools for problem solving and quality issue identification and accurate production are used by employees working in the organizations, whereas employee involvement talks about involving all employees on all levels in the organizational processes to ensure continuous improvement and join efforts to do the work right. The argument is on which of these two ways are better to ensure the quality. TQM is a system that amalgamates functional areas across an organization to increase customer satisfaction and achieve continuous improvement (Crosby, 1979; Deming, 1986; Feigenbaum, 1991; Ishikawa, 1985; Juran, 1988; Juran and...
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... Iss. 1; pg. 158, 12 pgs| | » | |Jump to full text [pic] | | | | | | » | |Translate document into: Spanish , Portuguese | | | [pic][pic][pic][pic] |Subjects: |[pic][pic][pic][pic][pic][pic][pic][pic]Studies, Total quality, Competitive advantage, Hypotheses, Correlation | | |analysis, Organization theory, Regression analysis | |Classification Codes |9190 United States, 9130 Experimental/theoretical, 2500 Organizational behavior | |Locations: |United States, US | |Author(s): |Thomas J Douglas [pic], William Q Judge Jr [pic] | |Document types: |Feature | ...
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...Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi Mechanical Engineering Department, Faculty of Technology and Engineering, M.S. University of Baroda, Vadodara, India Abstract Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest impact in the integration of TQM and SCM across organizations. Research limitations/implications – This paper focuses only on the literature review of previously published studies, further empirical study can be undertaken using these six identified practices which may allow...
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...nonprofit organization, GOAL/QPC grew from a regional effort to expand jobs in northeastern Massachusetts to an international leader in studying and teaching a business transformation process. GOAL/QPC leads the way by helping hundreds of companies (including many of the Fortune 500) through its research, publications, training, and consultations. In 1988, GOAL/QPC invited 20 U.S. companies to participate in a Sustaining Members' Research Committee that would meet quarterly to study and discuss "leading edge" concepts, methodologies, and processes for the improvement of quality, productivity, and competitiveness. During 1987-90, the Sustaining Members' Research Committee operated with five Research Teams: Cultural Change and Integration of Plans Daily Control Cross-Functional Management TQM for Cost Reduction Benchmarking This research report is a product of the Cultural Change and Integration of Plans Team. Team members: Gary Floss Tom Lynch Jim Naughton Joe Colletti Bob King Gene Miller Pamela Olivier Andre Shambarger Bob Allison Tom Flaherty Mark Finster Ken Karch Mark Shimelonis Control Data Eastman Kodak Expert Knowledge Systems GOAL/QPC GOAL/QPC Goodyear Tire and Rubber Intel Corporation McDonnell Douglas Procter & Gamble Rockwell International University of Wisconsin Weyerhaeuser Xerox Corporation Total Quality Management Master Plan: An Implementation Strategy Executive Summary Total Quality Management Master Plan: An Implementation Strategy What is TQM? Total Quality...
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...quality management (TQM) against the backdrop of the software world. First an overview of the background and evolution of total quality management will be detailed, then an article will be examined that discusses total quality management on an organizational level, and how it can be beneficial. After that an empirical study is reviewed that discusses the relationship between TQM and software quality. Finally this paper is wrapped up with a look at how TQM development methods should be introduced and the different ways in which is benefits both the employee and customer. Keywords: tqm, total quality management, software total quality management, tqm software methodologies Total Quality Management in the Software World According to Dale, Dewhurst, and Martínez-Lorente (1998), Total quality management is now being applied by a considerable number of companies and the topic itself is now a popular subject of many books and papers. While total quality management began to be used in the mid 1980’s (Dale et. al., 1998) it wasn’t until the late 1980’s it became a part of quality related language and even later still until it was put to use in the world of software and I.T. (information technology). This paper will examine the following total quality management topics: 1. What is the background and history of total quality management? 2. What value does TQM add to software quality? 3. What, if any, value does TQM add to software development? 4. Does TQM add value to a...
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...IMPLEMENTATION OF THE TQM The TQM Process begins with management and, most important, the CEO’s commitment. Leadership effectiveness is essential during every stage of the implementation process and particularly at the start. In fact, indifference and lack of involvement by management are frequently regarded as the main reasons for the failure of quality improvement programs and activities. If management has not been properly educated in the TQM concepts, that should be done right away. In addition to formal education, managers should visit successful TQM business organizations, read selected articles and books, attend seminars and conferences, and join professional organizations for quality assurance. Timing of the implementation process is very important. Is the business organization ready to embrace and adopt the total quality journey? There may be some foreseeable problems, such as a reorganization, change in management personnel, interpersonal conflicts, a current crisis, or a time consuming activity. These problems may postpone implementation to a more conducive time. Next stage is the organization of the quality council. Initiation of these duties is an important part of the implemetation of TQM. The formulation of core values, a vision statement, a mission statement, and a quality policy statement, with input from all employees, should be first undertaken. The active involvement of managers and supervisors is very important to the success of the TQM activity. They are...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 24,1 Does TQM influence employees’ job satisfaction? An empirical case analysis 62 Keng Boon Ooi Multimedia University, Malaysia, Cyberjaya, Malaysia Received May 2005 Revised September 2005 Nooh Abu Bakar Business and Advanced Technology Centre (BATC), University of Technology, Malaysia (UTM), Kuala Lumpur, Malaysia Veeri Arumugam School of Management, University Science, Malaysia (USM), Penang, Malaysia, and Lorraine Vellapan and Alex Kim Yin Loke Carsem (M) Sdn Bhd, Ipoh, Malaysia Abstract Purpose – This paper seeks to examine employees’ perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship. Design/methodology/approach – Original research using self-completed questionnaires, distributed to all staff within this organization, is thoroughly reported. The study sample consisted of 230 employees, resulting in a response rate of 76.6 percent. A questionnaire developed by Wright and Cropanzana was used for ascertaining the level of overall job satisfaction. Data were analyzed by employing correlation and multiple regression analysis. Findings – The results revealed that teamwork...
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...TQM Research Paper Introduction The past two decades have witnessed the rise and fall of countless short-lived fads. Some have attracted a flurry of book, articles, and seminars; others have been completely discredited. Businesses have realized that there is a need to restructure their business practices and become more customer-focused. All recent business approaches and techniques have generally aimed at improving performance, increasing profits, gaining market share, and most importantly satisfying the customer who has become more educated and more demanding than ever. In the last two decades two organizational development models have dominated the business world for a considerable period of time namely Total Quality Management (TQM) and Business Process Reengineering (BPR). Statement of Objective This paper aims to shed a novel light on the two most recent and prominent management approaches, namely TQM and BPR. In an attempt to examine the interaction between radical BPR and incremental TQM with respect to change management, I shall briefly discuss the two constructs and contemplate the roots and basic tenets that underlie each. BPR has been referred to in the literature as “the successor” of TQM and has been treated as an equal. I shall treat the similarities and common grounds among the two, as well as the differences between them. Next, I shall touch upon the weaknesses and highlights that distinguish each, and then move on to construct an integrated model in an...
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...Total Quality Management Total Quality Management (TQM) is a methodology to business, which basically takes a gander at the items and administrations of an organization to get complete client fulfilment. In TQM exertion, each part of an association take an interest in enhancing courses of action, administrations, items and the society in which they put effort. It intends to outfit the anthropological and material possessions (of an association) in the best approach to attain the association's targets. TQM utilizes method, information, and powerful interchanges to coordinate the quality control into the society and exercises of the association. TQM incorporates the saying "Total" in light of the fact that it includes everything the organization ensures i.e. all its methods and representatives at each end. It is the total of three properties i.e. i. Total: Any choice or activity transpiring in a specific division is not restricted to that office yet thusly impacts the whole arrangement of that association. Subsequently, each matter ought to be concentrated on in general. ii. Quality: Quality is the incorporation of value in creation, amenities and administration process. iii. Management: Administration is a specialty of achieving activities through others. Basically TQM is composed of 10 basic or key elements. Which are listed below 1. Process Thinking 2. Customer Satisfaction 3. Total Employee Commitment 4. Team Work and Quality Chain 5. Strategic...
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...TOTAL QUALITY MANAGEMENT (TQM) AND ENVIRONMENTAL COST INDEX |NO |DETAILS |PAGES | |1 |INTRODUCTION OF TQM |2 | |2 |PRINCIPLES OF TQM |3 | |3 |THE COST OF TQM |4 | |4 |A MODEL FOR ORGANIZATION EXCELLENCE |6 | |5 |ENVIRONMENTAL COST |8 | |6 |WHY MEASURE ENVIRONMENTAL COST? |8 | |7 |ENVIRONMENTAL MANAGEMENT ACCOUNTING(EMA) |9 | |8 |ENVIRONMENTAL ACCOUNTING |9 | |9 |IDENTIFYING AND CLASSIFYING ENVIRONMENTAL COSTS |10 | |10 |ANALYZING ENVIRONMENTAL COSTS |12 | |11 |SUMMARY ...
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... Abstract 1. The concept and nature of TQM 2. Evolution of approaches to Quality Management 3. TQM implementation 4. Advantages of TQM 5. Summary 6. Conclusion Abstract The quality problem is one of the most actual problems in the world now and interest in it is growing steadily. This is due to the fact that the quality of products determines the priorities in the market, economic security and provides a sustainable development of the environment, human health and welfare. The intention to stimulate the production of goods competitive on international markets has initiated the emergence of a new organization-wide method of continuous quality, production and processes improvement. This method is called Total Quality Management (TQM). And when talking about the quality systems and methods to improve it, it is impossible to bypass it. In the nearest future those countries that can provide not only the highest productivity of social labor, but also high quality and competitiveness of their national industry products will be in a better position. And this is a direct path to a prosperous economy and a decent standard of living. 1. The concept and nature of TQM “We are moving into an economy, where the greatest value is in the recipes rather than the cakes” (Charles Leadbeater, Living on thin air) Most analysts give this definition of TQM - “Total Quality Management is an organization philosophy, which is based on the desire for...
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...environment resulted from world globalization and liberalization, firms survive with much difficulty unless they create the competitive advantage over their competitors (Adam et al., 2001; Samson & Terziovski, 1999; Terziovski & Samson, 1999). With the increasing competitive, business survival pressure and the dynamic, changing customer-oriented environment, total quality management (TQM) has been recognized as one of the important issues and generated a substantial amount of interest among managers and researchers (Ahire et al., 1995; Benson et al., 1991; Flynn et al., 1995; Powell, 1995; Samson & Terziovski, 1999; Sousa and Voss, 2002; Terziovski & Samson, 1999). Since 1980s, TQM has been regarded as one of effective ways for firms to improve their competitive advantage (Kuei et al., 2001). Leading pioneers in the quality area, such as Deming (1986) and Juran (1993), asserted that competitive advantage can be gained by providing quality products or services. Additionally, Eng and Yusof (2003) argued that quality holds the key competitiveness in today’s global market. In addition, TQM has widely considered as an effective management tool to provide business with stability, growth, and prosperity (Issac et al., 2004). The benefits of quality improvement can not only be reflected on decreasing costs, but also on maximizing business profits. In terms of quality improvement, what really counts for a firm is not just cost minimization, but the effect of superior quality...
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...1.0Title THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON CUSTOMER SATISFACTION AND COMPETITIVE ADVANTAGE The proposed title for this research study is The Impact of Total Quality Management (TQM) to achieve competitive advantage in the Hospitality Sector. The research will give a background of information and literature review on TQM practices and how it enhances customer satisfaction by offering effective customer service. It will present various methodologies and approaches that will be used to achieve the research objectives. Total quality management has been evolving in the hospitality business since quality assurance was introduced in the 1980s (Breiter et al 1995) 2.0. Introduction The hospitality industry is a service based industry as services are produced and consumed in real time and are inherently variable – from customer to customer, from provider to provider and from time to time for the same customer and/or the same provider (John 2003). Total quality management (TQM) in the hospitality industry has risen to amazing levels due to preferences, customer behavior and competition to retain and attract new customers. This has resulted in the demand for quality service thus necessitating the need to implement TQM strategies to have a competitive edge over other players in the industry. Acceptance of TQM strategies in the hospitality industry (Raj Kumar, 2005), with service quality being an important factor for growth and survival is an integral part to achieve success...
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